The place came recommended so we booked a premium room. After our stay and upon arriving back home…read morethe next day we discovered we'd picked up bed bugs. When we called to inform them, they denied the allegation and furthermore implied that we must have brought them with us and would not do anything about it. The outcome was that we needed a special extermination treatment at a cost of $2000, a new box and matres set of $1500 and had to discard some apparel. along with all the grief, inconvenience and aggravation. We called again to see if their insurance would cover it and it went on def ears. A little google research indicated that Athens Ohio is infested with bed bugs - unbeknown to us at the time but quite sure the locals are aware of it, let along the hospitality inns. My advice is, STAY AWAY FROM THERE!

Had a great stay here last week. The hotel is in a good location close to resturants and shops, a…read morefree breakfast and free coffee and tea all day. Best part is the bed. Very comfortable and first time I didn't have to ask to have the pillows replaced. Will definitely stay again.

Very well maintained. Staff is very cordial. Rooms are clean. Breakfast is excellent. Only minor…read moreissue with the design. I saw young kids trying to push big luggage pieces on stairs as the elevator is not accessible directly on 2nd floor.

I am an OU alumna and sad to write this review. I have chosen the OU Inn for years -- not because…read moreit's the most modern option (it isn't), not because it's the closest to campus (it isn't), and not because the rooms justify the price gouging that comes with Mom's Weekend (they don't). I chose it for the nostalgia... and the sense that as a member of the OU community, this was my hotel. I won't be making that mistake again. Here's what happened: I booked a room for Mom's Weekend 2026 a full year in advance -- because that's what you have to do when a hotel decides that one weekend a year justifies a $500/night rate. Fine. Supply and demand - I get it. What I didn't get was any reminder. Every hotel I've stayed at across the world -- and I travel frequently -- sends a "We're looking forward to seeing you this week" days before check-in. The OU Inn, apparently, has not discovered this technology. Instead, I received a reminder email at 7:10 PM -- after check-in had already passed. Not so useful. When I called and acknowledged my own mistake -- I genuinely did forget -- I wasn't asking for a free pass. I asked only to cancel the second night, understanding I'd eat the cost of the first. The response? A rigid recitation of the 48-hour cancellation policy by River at the front desk. On a sold-out Mom's Weekend. When hotels in Athens are turning people away for months before. The idea that they couldn't rebook that room -- on the busiest weekend of the year -- is either dishonest or incompetent. And then the cherry on top: I received a cancellation confirmation email Saturday morning, which gave me genuine hope that someone with a pulse had reviewed my situation and done the right thing. Nope. Turns out the system auto-cancelled when I missed check-in -- and then staff **manually re-entered my reservation knowing full well I wasn't coming.** That is not a clerical error. That is a choice. I have kids at OU now. I will be making the trip from California multiple times a year for the next three years. I was fully prepared to be a reliable, repeat customer -- someone who picks the OU Inn on principle, even when better options exist. That's what loyalty looks like. What I experienced in return was rigidity, indifference, and staff that were, frankly, rude about it. To management: you had every tool to make this right. A waitlist. A goodwill gesture. Basic human flexibility on the most in-demand weekend of your year. You chose none of them. For $450 (refund for one night), you've lost a customer who was already sold on you.

Very clean and the housekeeping staff is great. They…read morefreshen the room well. Some places don't everyday, but so far they come clean everyday. I like the inline check in and key, so I haven't had a lot of front desk interaction. The. Breakfast isn't super fancy but par for normal Hamptons. I was there during a snow storm and I was worried about getting out bc it's up on a hill and had a steep drive way, but it was very taken care of when I went to leave at 8 am. I stay here for work and I think it's the best place I e stayed in Athens. Parking isn't abundant so when I get off work at 9pm I usually ah e to park a ways in the back lot, but it's not a terrible walk in. I haven't friend the other amenities, but when I get to I'll report back.

Daily housekeeping is perfect - Front desk associates very…read morenice & informative. Breakfast average ( missing bananas!!) but has 2 waffle makers to keep The line short Expensive laundry room 3.50 wash 2$ dryer (1 of each ) Front desk had flavored water & treats every day - nice touch ! Very close to many food outlets -some within walking 2 minutes Would stay here again

The GM of this location did reach out to me about my issue with the late checkout. The GM explained…read moreto me that they do their best, but they are not able to always offer a 4PM checkout which goes counter to the Marriott rewards program which states it's guaranteed. This is one of the most important benefits to me, which is why initially marked my review so low, but I am bumping this up as the GM did follow up and comp points for the issue.

Came in town for a graduation. Room prices were outrageous for a Fairfield Inn!! But that's event…read morepricing for you. All employees were very pleasant and informative. They did lack any gluten free choices for breakfast! But we did have bananas. My only reason for giving it a three star was the vent in our room was disgusting. Time for a cleaning.

I like Holiday Inn Express, most locations. The big plus are the big beds and the fresh continental…read morebreakfasts. The shower has all the soaps and shampoo you need in hefty bottles. This location lags behind a bit, though. Check-in took much longer than anticipated because the kid at the desk couldn't get the "reg card" to print and had to reboot the computer. I was at the desk for about 10 minutes with no one in line. The hotel is wood framed and not steel structure, so you will hear people get up and walk around at 4am. If you are a light sleeper, this probably won't work for you. There was a thick bead of caulk along the bathtub, and the bathroom walls kept making a ticking noise. The elevator is beaten up pretty good. Sorry, it's not worth 160 bucks/night. Overall, it was a horrible sleep. I would have been better off sleeping in my car. I'm not giving up on this chain, though. Most of their locations are pretty good. Just not this one.

Great Stay! Room and bed was clean. Staff was very friendly. Bathroom needs updated. Shower was…read moregreat! Very good location to UC. I would come back in the future.

12/2024 HIX Athens deserves 6 stars. IMO HIX corporate should use Athens as the example for other…read morefranchisors. I've stayed at the HIX Athens during all 12 months & during packed times (homecoming, graduation, etc) & dead times over 4 years. They have always been well staffed. The rooms, breakfast area, parking lot are clean & well maintained. The breakfast service was fine. The employees are well trained & b/c many have been there for all 4 yrs, I'll assume they are content. HIX management also has a developmentally disabled person working the breakfast area. I love that they gave him an opportunity for employment. He has excellent customer service skills.

Clean towels and well stocked rooms…read more However, morning shower was an adventure. A camping adventure, you know out in the woods with an ice cold shower. No Hot Water! Bathed in cold and shaved in cold water. The building is in need of major infrastructure updates. Elevators were broke Fire Department even had to be dispatched. What a mess! Too bad, we were looking for a nice property to make our home away from home in Athens. We are still looking. Won't be back to Holiday Inn and suites Athens Ohio. Cold shower topped it off.

For a one night stay it's fine but definitely no frills. I thought it was quite clean though and I…read morefelt safe ! The people that work there are really nice !!

Older place that's reasonably clean and quiet. Not far from uptown and campus by car…read more Comfortable beds with new linens. Poor water pressure in the shower. No space to put toiletries in the bathroom, they really should add a shelf. Overall it's a decent place to crash for a low price.

I'm in Athens for business and this room was booked for me by another entity. It's worth mentioning…read morethat this is a Quality Inn now, but the branding transition seems to be slow (including here on Yelp). Check-in was fine, though I had to coach the staff member on the fact that my room was prepaid and I should be providing a card only for incidentals. She was trying to charge my card. We got that sorted out and she directed me to my room, which was in the back building. Parking was limited near the entrance closest to my room, in part because there's a construction crew of some sort staying here and taking up multiple spaces with large vehicles and equipment. The room itself is fine. Like others, I noted a lingering smell of smoke in the hallways and room, though it was obviously not fresh smoke. I was briefly locked *in* my room because the deadbolt mechanism is seriously broken and pulling off the door. I figured out a way to make it work (and escape), but it wasn't a pleasant experience after arriving and then trying to head back out to meet friends for dinner. Other oddities: the lotion bottle left by the sink with other provided toiletries was clearly used. I requested a late checkout (only an hour late -- noon instead of 11:00am) and was told that would be fine. At 10:43, a housekeeping staff member tried to enter the room and said no one had told her about the late checkout. I was dressed so it was just awkward and frustrating as I tried to prepare for my meetings, made more awkward because she entered the room before the *standard* checkout time. I also happened to be in a room with a jacuzzi tub. Because it's in the main room, not behind a wall or door, and clearly shares a wall with the plumbing of the adjacent room, there were louder than usual noises of water running while my neighbors got ready for bed and then got up in the morning. Would not recommend unless you have a high need for a jacuzzi tub. Also the television in my room only got one channel. If you're in the mood to binge watch TBS from your jacuzzi tub, this is the place for you! It was fine for a night and the location near campus is convenient, but it wouldn't be my preferred hotel in the Athens area.

Stayed here a few times now. As far as hotel options in Athens its not awful but its also not…read moregreat. 3 of the four rooms i've stayed in have smelled like smoke. Other take aways-- Its a good distance from campus. The staff is nice. Easy to find. They have breakfast (not amazing but there are muffins!) Not a horrible price point.

No stars.. just 4 day The most horrible experience ever!…read moreThis is advertised as a pet friendly hotel I have a medical & emotional support dog.Could not catch her name.. but this grossly obese red headed woman hotel clerk,Did nothing but give me grief about my dog.Mentioned to me that there are cats in the property?. I did not see a one.. but ran down a whole list of rules that was not on the agreement I had to keep him on leash at all times,even inside.not to leave him in the room by himself.. even if I just get something in the car. Because of separation anxiety??? My dog is a trained medial and emotional support.hes trained to be at my side at all times.. clearly her personal policy.. not the hotels.. I went to get coffee in the morning..of course Buddy is at my side.. she screamed!! Put a leash on that dam dog!!!. I was appalled!! Screaming at your guest like that . I could go on about this woman.. but I hope she's fired soon

This is a cute little hotel of the old-fashioned "motor hotel" type, two stories, with rooms…read moreindividually accessible from the parking lot. Assuming that you are just looking for a room, though, it's fine; clean rooms, easy access to Route 50 and to Ohio University.