I've stayed at this hotel countless times over the years and have almost always had very positive experiences. On the rare occasions when I had concerns, I would speak with the manager and it would be handled. My last two experiences have caused me to rethink staying at the hotel.
Housekeeping used to always be exemplary. Last time, there was a very long, dark hair in my sink. Oh well, stuff happens. This time, I found a long hair in my bed under the sheets. In addition, I observed two red spots on the white comforter. It looked like food and when I wiped at it with a washcloth, it looked like the spots crumbled and fell to the floor. I think someone was eating pizza in the bed and dropped tomato sauce on the comforter because after the things crumbled, there were grease stains left behind.
Anyhow, even this doesn't matter as much as the increasing infiltration of what I call the "white truck guys" who drive white pick-ups or dually trucks or heavy-duty bucket trucks and pretty much take over the parking lot, often parking over the lines or otherwise taking up more than one parking spot. What's weird is how they don't just park in the huge parking lot for the strip mall in which the hotel is located.
More than the congested parking, though, is how these fellas usually all eat breakfast at the same time. Yesterday morning, I went downstairs for breakfast and all the hot food was gone -- there just wasn't any food left. So I went to the nearby McDonald's for breakfast. This was at 6:15. The same thing happened again this morning but the staff put out more eggs and corn beef hash about 5 minutes after I got there. But the eggs were cold so I had to throw them in the microwave.
I wanted to address my concerns to Kathy, the manager, but when I left there was nobody at the desk. Literally as I was walking through the door, a gal came out from behind the counter and wished me a nice day. This is the same gal who corrected my bill because occupancy tax had been added even though I provided a tax exemption form the night I checked in.
None of these issues is a real dealbreaker but all the issues combined are frustrating. I wish that management would do something meaningful to address the parking and food issues. read more