Amazing room, CLEAN!!!, the pool was nice and wasn't crowded, the staff was amazing and patient. For the low cost of the hotel we got more for our money. Also the dry mountain view was nice as you drive to the hotel. read more

BEWARE!!! This place is absolutely DISGUSTING!!! It doesn't deserve any stars. A friend and I stayed here for 1 night because we couldn't get a room at Pala Casino and this was the closest hotel. Our first clue should have been how rundown it looked from the outside. But we hoped the room would be good. The pictures the other reviewers have posted on here are exactly what we encountered. Stained carpet, walls, drapes...etc. When we opened the door to our first room, there was funky odor. Then noticed the inside lock to the door was broken, so we asked for a new room. Our 2nd room at least didnt have the funky smell but it was still dirty. I believe the only thing clean at this hotel, was the pool. Which is shocking because the building, rooms and surroundings are not maintained. They charge an exuberant amount to stay here because they can and they know people will pay since they're the only option available. But DO NOT STAY HERE! read more

This hotel is 1 star at the most. It's now 11pm and I'm driving home on a 3 hour drive due to the conditions and most of all costumer service of this hotel. From checking in to the dirty room, to the broken window in our room and stenchy smell. When on a vacation you should feel comfortable and welcome where you stay. But that is not the case here. The staff here hate there jobs and are very rude.. stay away!! read more

Not ADA ready. No elevator- I have bad knees & I had to climb 2 full flights of stairs each way to our room. Room was nice, had amenities, comfortable bed. Pop machine was out of water. Went down to get coffee, they had no coffee because they had no water in that building! Luckily we had water in our building. Also, I could not get my AAA discount because the employee could not figure out how to do it and could not get a hold of her manager who had shut off her phone for two days in a row. read more

Weird cleaning chemical smell in room 219. We both woke up next day with nose bleeds. Stains on bed covers . Dirty carpets, pool dirty not ready for swimming . Hot breakfast items ran out before we could get any. Staff was pleasant though! Just need to be better maintained ! read more

I'm not sure why this place has so many bad reviews as my wife and I had a great experience with this hotel. We were able to book it last minute due to a schedule change and it was very inexpensive. The reviews had me a bit worried but I was very surprised as the staff are all extremely nice and the room was much bigger than expected and very clean. It looks like most of the negative ratings are from a few years ago and since then it appears to have had new management and a lot of renovations. The pool is nice and has wheelchair access. Also a gazebo with a fire pit next to it. Free continental breakfast as well. Will definitely come back if we are ever in the area again! read more

1st off I want to say that the girl that checked me in was wonderful. & Geneva THE MANAGER! Is why I will have my friends book there & people doing business in the area. I just want to say I was gonna write a really bad review until I got the pleasure of calling back & speaking to the manager Geneva! I had woken up on the day I was leaving & couldn't find my meds anywhere. As time just went by quick I called the Front desk & spoke with Kevin, He listened to me & said " as long as u don't check out after 1pm I WON'T charge u the 30$ late check-out fee. So around 12:45 I went to check out & got to the desk & non shalantly Kevin said, " oh by the way I had to charge u the 30$ late check out" I said " Kevin u told me u were only charging that to me if I came after 1pm ?!?! I think what made it worse was he kept saying we had a misunderstanding, I said NO , u had a misunderstanding I heard u loud & clear. As he stood there basically saying yes I'm in the wrong but oh well, so I spoke to his manager thank God Quality INN HAS SOMEONE LIKE GENEVA! I explained what happens & she completely understood cause of that my friends will be staying there they need 2 rooms for 5 days. If it was just Kevin they would be up the street but, Geneva is a people's person & she will continue to get repeat business. And I thank her so much for listening & doing the right thing. The thing that wasn't supposed to happen she corrected. Thx Quality INN for having an EXCELLENT manager @ this location I promise there will be continued repeat business from me & my friends. I honestly will just by pass Kevin at all cost.. cause cost run up when it's in his hands. Thx Geneva. U really were a pleasure to talk to.. those 4 stars are for u Geneva! The last unfilled star is for the staff that charged me & said he wasn't going to.. read more

Due to a bad experience with Choice Hotels, I swore and be-damned I would never stay with them again. However, since we were in town for a wedding, we needed somewhere local to stay. We didn't really spend too much time here. But the time we were here was nice and quiet. Even though we were near I-15, we didn't really hear the traffic. This is an older hotel, but still in pretty good shape. The staff was friendly and helpful. The breakfast was very good, and the hot tub was heavenly. Good prices, too. I wish there had been an elevator, but, overall, this was a good stay. There were 3 restaurants within walking distance - the bbq one was fantastic! read more

I stayed her back in october, i will not be back! i don't know if this place is haunted or what, but it's just creeps me out now lol. but the place sucked too, it's not that I'm afraid of ghosts or anything... we were staying 2 nights for the night before and night of my brother's wedding, but on the last night, we debated leaving at 4am and driving home to san diego! the grounds were pretty run down and dirty, doesn't seem like they have a maintenance crew or anything? our room was big and nice enough, but there were dead bugs by the windows, our microwave didn't work, the shower wouldn't spit out hot water. the next morning we went to the continental breakfast to get a quick bite before getting ready for the wedding. we saw staff just bring out a new thermos of milk, so my boyfriend poured himself a cup. we walked outside and when he took a drink, he spit it into the bushes. it was so sour smelling that we thew away my apple juice and our muffins. we went to the car to get on with the long day and didn't get back till around 10:30 or 11pm. when we got back, the parking lot was lit and the block of rooms next to the lot were lit up, but for some reason there was this eerie shadow along our block of rooms. it was so strange because the lights from the rooms lit up the courtyard and everything, but not the front of the rooms. i dont know, it just was a strange, creepy feeling we BOTH got as soon as our room block was visible. we brushed it aside and went to the room and went to sleep, as were exhausted from a long day of wedding stuff. we fell asleep around midnight, and at 3am, the fire alarm outside our door began blaring and lighting up..... we jumped out of bed and ran outside and notice NO OTHER ALARMS WERE GOING OFF!! they shut off pretty quickly but we were so startled. we called the front desk to ask what was going on, and they said there were no alarms that went off....?!?!?! we told them there definitely were, we could see the lights spinning and we definitely heard them. They insisted there were no alarms that had gone off at all, and we were the only ones to call in for that. we chalked it up to the creepiness of the place and went to sleep. in the morning, we couldn't wait to get out of there. it was the least expensive hotel in fallbrook near my brother's venue, but if we're ever in the area again, we will be staying elsewhere! My theory: Someone who stayed in that room (222) tried to use the microwave, it somehow caught fire and killed them, which is why the creepy shadow on the rooms at night, and why the microwave doesn't work, and why the fire alarm outside the room is the only one to go off without anyone else hearing, and why the water in that room is so cold.....idk but i was in the motherf*cking twilight zone! read more

We made reservations, arrived and was given our key. When we went to the room and opened the door there was someone already in there. The smell of hairspray, suitcases, empty beer bottles on the floor, and noise coming from the bathroom jilted us. We hadn't walked in on people before. They could have shot us. We went down the desk and they didn't seem to know what was going on. They gave us a new key and we went to another room. It was horrible. The lock on the door was broken and the t.v. remote didn't work until we scotched taped it. When checking out they apologized and gave us 10% off our bill. We don't think that was enough for what we went through. read more

Absolute dirty run down pit. Pool condemned by health inspector, broken tv in room, shower faucet pulled out of the wall, comforter stained and the interstate noise is very apparent. Truly dislike this chain of hotels now and will never return to this location. I would rather sleep in my car. read more

BED BUG WARNING & ATROCIOUS CUSTOMER SERVICE In early July 2019, our group checked in and spent one night in room #210 at the Quality Inn Fallbrook I-15. Early next night, after returning home, we all had trails of bites appear on our bodies. After inspecting our bags brought home from the hotel, we found a bed bug (positively ID'ed by San Diego County Vector Control staff). Our group has no prior encounters with bed bugs. After finding the bug, we notified the Quality Inn hotel manager, Geneva, and the hotel's umbrella company, Choice Hotels' customer service, of the situation via phone and email. In our communications, we asked that the room be inspected/treated by a licensed pest control vendor, and to receive a copy of that inspection report. All of the Choice Hotel contact emails we were given were defunct, and would not accept any of our emails. We again reached out to the Quality Inn and Choice Hotels requesting the contact information for the appropriate party to further discuss compensation for the negligent accommodations we were given. Over the first week following our stay at the hotel, we spent upwards of $1,500 covering the costs of chemically treating our apartment, washing/drying every piece of our clothes/linens, not to mention the cost of lost wages resulting from staying home from work to prepare our apartment for treatment. In the following 3 weeks, we repeatedly reached out to Geneva and numerous Choice Hotel customer service representatives, supervisors, and managers (8 separate occasions and approximately 5 hours on the phone holding/talking to guest relations) to try and speak with someone to receive compensation for the damages incurred. In these conversations, we were repeatedly told that only the property manager for the hotel had the authority to authorize payment for damages, BUT no one was willing or capable of providing us with that person's contact information, claiming it was "confidential". We were also told to contact the Fallbrook Chamber of Commerce to attain the "confidential" information, however the Quality Inn in Fallbrook, is not part of the Chamber of Commerce. Essentially, they have created a system meant to discourage us from trying to be reimbursed for damages. We never received payment for damages. Worst of all, the hotel remained unwilling to provide any documentation proving they inspected and/or treated the room for bed bugs. We have spoken to Geneva, the hotel manager, multiple times about the case, and we have received contradictory reports about the hotel inspection. The Department of Health, whom we called after receiving no follow-up to our emails, came to inspect the room on July 18th, 2019, five days after we stayed, and cleared the room. Initially, Geneva claimed the hotel had not been cleaned or inspected between our stay and the Department of Health's inspection. Then, she claimed the hotel had been cleaned between our stay and the inspection by the Department of Health. After continuing the conversation, she contradicted herself first saying it was hotel cleaning and then that she had to bring an outside company in to clean the hotel. We encountered gross negligence and a complete lack of professionalism throughout our interactions. We highly encourage you to consider other alternatives when staying in the area. read more

This place is a dump. Booked through Hotwire and got an amazing deal. I didn't need anything fancy- I just needed a place for me and my friend to crash for a night. When I arrived, I heard the person at the desk say on the phone that there weren't any first floor rooms available. I tried to check in at the alloted check in time (3 pm) and I told her I needed an accessible room for my friend who is in a wheelchair and has a service dog. She proceeded to repeat that only 2nd floor were available (no elevators) and was extremely rude. She chastised me for not calling ahead to make sure a room was available. Then I found out that the reason no first floor rooms were available was because they had just decided to clean all of the downstairs rooms' carpet at the same time right before check in time. The woman told us we could come back in 2-3 hours and one room might be dry to have one. So we came back in 2 hours and she begrudgingly gave us the first floor room. As it turns out, the first floor rooms are not handicapped accessible. We had to figure out alternative paths to avoid stairs from the parking lot. The room was mediocre at best. The faucet in the shower/tub leaked so much it looked like someone had just used it and the toilet clogged up after one use and refused to flush after that point. The faucet in the sink leaked around where it was affixed to the counter. Run down establishment, not accessible, rude staff, poor hotel management. read more

BEWARE!!! DO NOT STAY HERE. The pictures online do not represent the condition of the actual rooms. My friends got there the night before and showed me pictures of the filthy rooms. There was a car on jack stands parked outside. If you value your life and safety, then stay somewhere else. My friends couldn't get out of there faster. The condition was piss poor and might as well stay at a crack house. I called to cancel my reservation and to let them know that I wanted to cancel due to the poor conditions and also because I was not feeling well and started having COVID-like symptoms. They said they couldn't do anything about it and that I could just stay in my room. Why on earth would I want to stay in a hell hole while feeling under the weather and risk my safety and possibly get my car jacked?! The man on the phone couldn't care less and said the staff is vaccinated. He only cared about himself and didn't care that I go through the hotel with symptoms. read more

I have to agree with all of the negative reviews of this hotel. Called the hotel to see how many rooms are available in April. They state it's a 2 night minimum. Offered to purchase 10 rooms for my wedding (guaranteed money) however the manager at this hotel never responded back. Poor management and service. I would recommend the Pala Mesa Resort, or if you are on a budge there are several small cheap lodges in the area. Avoid this dump. read more

Beware of this place! I never expected anything but a decent space to sleep during a weekend for a family wedding. I read the reviews and they had issues mentioned on the temperature of the water in the shower. I checked into the hotel this past Saturday with 3 booked rooms. My father stayed in 110 and my children and nanny stayed in room111 and I was given a king room in 207. I had s hunch to check the water temperature of the shower in my room and sure enough it was scalding, enough to burn my skin! I complained to the front desk girl named Cruz. She told me the hotel was fully booked and she could only give me another king room in 205 which only problem was the automatic lock to open the door and only the master key from the front desk was the only key that could open it. All other keys wouldn't be able to open the door. This meant that everytime I left my room the front desk would have to open the door for me! What a pain! I asked that a maintenance person come and repair it but Cruz told me the hotel had no 24/7 maintenance on staff and the guy was off till Monday. I asked if General Manager was able to be contacted. She also said it was not possible and that I would have to wait till tomorrow to get another room. Later there was a power outage for a few hours. It was hot outside with no air conditioner. I was not happy about this. I spoke to Cruz again and she said she called the general manager several times and she doesn't answer her phone calls. She told me the manager had two jobs and was probably busy working in her other job in finance. I reminded her that it was Saturday evening and no financial institutions were open and running at that time! Then she said she tried calling her several times because they had no generators to run the place! Next day all the guests were talking about the awful experience they all had the night before. A Mexican lady and Mexican staff member were talking in Spanish about all the complaints and the man just laughed it off. I think he was the hotel's engineering staff. Yes, of all the people in the breakfast area who didn't understand Spanish, I was completely the only one who unknowingly understood Spanish. Shame on the staff! A guest told us he was the one who asked to look at the hotels hot water heaters and he was the one who actually fixed the problem with the hot water. They had problems with the hot water the night before. Water was frigid! Because of this guest who fixed it, we were able to have hot water the next morning! Good God! Whoever the owner is, shame on you! You rob people of their money and run a filthy shoddy hotel. I reported this place to Choice Hotels. They told me unfortunately, they could not do much about it since this hotel runs on its own. Beware! Go to another hotel! Don't take chances on ruining your night! Ants crawl everywhere and you wake up to them crawling on you as well as smell cleaning solution throughout the whole place!! If I could give them zero stars I would!! read more

Everything I needed for 55 bucks... The room is actually nice and has everything like a microwave and fridge ... I would come back. Its not like one of those run down motels its actually nice and not just for the price .... and the service was great too read more

Good place to sleep! Other than that no frills and no character to talk about. Hotel needs upgrades it is an older hotel. Staff is awesome read more

WARNING!!!! HORRIBLE AND FILTHY.............. We booked two rooms for the weekend. We were here for a wedding. Our stay began with a phone call at 2:00 in the afternoon on the day we were to check in. We were told that their kitchen was not functioning so there would not be breakfast as advertised. They said that we could cancel our reservations "free". It was too late to try to find something else and we were already on our way from northern CA to Fallbrook. We arrived and upon check in they charged our credit card in full for three nights - even though they have a 24 hour cancellation policy. The hotel staff of one was totally incompetent and the manager would not come out of her room to speak with us. The manager spoke to us on the telephone and was rude. The rooms are nothing like the pictures. They are filthy. The carpets and furniture are stained, the wallpaper is peeling, and the bathrooms were not clean. There were long black hairs in the shower and on the bathroom floor and in the sink. They did not clean our room for our entire stay. We called down to the front desk and specifically asked to have our room cleaned while we were away for the wedding. We arrived back to our rooms and they were still a mess. I went down to the front desk to speak with them about this and was told that housekeeping said that we did not want our rooms cleaned. Housekeeping never came to our rooms to ask if we wanted them cleaned. I have my doubts that they even have housekeeping. She would not even give us any coffee packets because she said that housekeeping had them and she did not have access. Do yourself a favor and do not waste your money on this establishment. It is truly a dive. read more

I booked a room for the 4th of july. When my girlfriend and I showed up the room had dirty towels in the corner, the light switch for the room did not work, the ice machines were all broken, and the bathroom door would get stuck when you closed it all the way and could only be opened by someone outside the bathroom. When we called the front desk to have it taken care of we were assured that it would been handled. We then left to do some wine tasting and gambling at the Casino and when we returned 5 hours later nothing had been done. I had to physically walk to the front desk to have the towels picked up. The lights were never fixed. When I approached the manager in the morning he could care less. I would never stay at the hotel again or another quality inn. Seriously don't waste your time with this place. read more

Not too shabby!! Stayed 1 night, price wasn't bad, and the rooms were surprisingly nice! Nice big bed and bathrooms area. Free breakfast included which had eggs, sausage, English muffins, toast, yogurt, waffles, all kids of beverages. Would definitely return if needed. Also has pool and spa. 4 stars because they were out of ice when my fiancé was in desperate need :) read more

Disgusting hotel!! Came in to dirty sheets with hair and bugs and dirty towels. The maintenance guy was hitting on us. My friend had a hotel reservation through Expedia and it was not showing up in their system. Shower is a dump. Faucet leaks tons of water. Don't stay here!!!!!! Pay the extra 100 to have a CLEAN SPOT. read more

The only reason we stayed here is because it is close to Pala Casino. It took 15 minutes to get to the counter to be checked in, the poor girl was alone. Then she gave me the wrong room number, but luckily she hadn't given me the room key so I had to go back for it anyway. Then the room keys didn't work once I got to my room. The room was old, closet door broken, no hot water at 2:00 am, and the shower nozzle was broken so the water wouldn't turn off -eventually I got it to shut off. Will never stay at this hotel again. This place has so much potential though...Perhaps the owners should give it some care and attention. read more

Don't stay here it's a dump Understaffed on a Saturday. Arrived an hour after check in, room my made untrained staff at front desk. Don't stay here ..the room stinks(smells) Too bad it's the only hotel in Fallbrook. read more

False advertising, no flat screen, This place is disgusting, stains on the floor, dirty, no phone in room, old tv sits on a table with no remote. Looks and feels ghetto!!!!!!!! It's midnight and other places are sold out around here. We made our reservations 1 month ago we were told a handicapped room was available, it was not. I had to take stairs to the 3rd floor. DO NOT STAY HERE!!! TOLD MANAGEMENT, AND WAS TOLD TO COMPLAIN ONLINE. 0 stars read more

I have stayed at a lot of Quality inn's,and this by far was the best.The staff was courteous,friendly,helpful,and hardworking. The rooms were very clean,and well maintained,the front desk was always staffed with a nice front desk agent.The maid service was amazing,and doubled as security when I inadvertently left my door ajar:) The breakfast in the morning was well maintained,with a friendly staff member,wishing everyone,safe travels when they left. Pala casino is a $10 ride away,this is a great place to stay if you are seeing a show at the casino. Would definitely stay again,and hopefully the employees working receive recognition for their stellar service read more

Now that I have my partial refund I can post... This started off as an extremely frustrating situation... But now telling the story to others that we know - this is almost funny... I made arrangements probably 5-7 months prior to to my 2 nights stay. Days before my check in I started calling to request an early check-in. I was told to call back and call back and call back... which I did. Finally I was told to call back the night before my check in at around 10-11:00pm. So I set my alarm and woke up to call. I was advised by staff person that I could get early check-in for around 10-10:30 am. I was designing flower arrangements for a friends wedding the next day at Pala Mesa. I was also assisting as day of coordinator. I needed to get my flowers in the room with a/c and run to the venue for rehearsal which started in 30 mins. I arrived I think around 11:30, went inside to check in (really only a half an hour before actual check-in). had $1000.00 of fresh m flowers in my truck that I needed to get into an air conditioned room... But when I got hotel I was told I couldn't check in early. After explaining to Edith that I've called several times and explained everything she said j could put my flowers in a cafe type of room that was under construction. I was running and sweating and getting my buckets of flowers plus 5 boxes of hydrangea (4o stems in each box) in to a cool place... Running back and forth from my truck to this space... Hot & sweaty rushing to the wedding venue for rehearsal. When I got back from rehearsal I was able to check inn. So flowers from one space to my rook. and I get settled and prepare for a loooong night of designing. I began putting my flowers in water and no matter which way I turned the faucets the water was HOT. I had Noooo cold water! Yes - I said Noo Cold water. The water was running at 140 degrees. So I started using ice and filled buckets and let them sit to cool down before using. Not only was the water to hot for my flowers - it was to hot for me. I couldn't even wash my face or take a shower. When I went to use the restroom I lifted the toilet seat cover and condensation from the non stop running toilet was dripping with hot water all over the seat and floor - so then I was wiping that mess. The maintenance guy knew my floral design project and got me a large blue trash can outside of my room and told me to just leave my trash and he'd get rid of it. It was then that I advised him of the hot water and told me he'd have a plumber come out that evening. So designing all night long... sweating and the night got later and later. I called the office various times thru the night and told they were still waiting on a plumber, but no plumber ever showed. The next morning my husband came to join me and he just happens to be a master plumber with over 38 years experience and now a plumbing engineer. He went to the office and and offered to fix there problem... and at No cost because we just wanted to shower. So they called the maintenance guy and my husband requested a basic pair of channel locks but maintenance didn't have any. With that my husbands bathed in the pool and I showered in a bridesmaids room that I just met on Friday at 9:00pm when ceremony was at 5:30. Did I mention that I was coordinator of this Pala Mesa wedding as well??? When we checked out - Edith promised a partial reimbursement even noted on my receipt... No credit appeared on my account in the time frame she promised. When I called her to see what the delay was she said I wasn't going to receive any credit bcs of my trash. I told her I spoke to the maintenance guy and he said no problem that he'd eliminate my trash and even got me a large blue trash bin outside of my room door... so it was silly that I called he said that he said that we didn't speak. So I asked- then how did I get the large blue trash bin outside my door. You wouldn't believe the fight I had to go through to get 30% off the over priced charges of almost $300.00 Ohhh and Edith the manager was so incredibly rude and disrespectful and even hung up on me - but know that I called right back. I even told her that I was going to go over her head and she replied - fine go ahead! It was all so beyond ridiculous. Quality Inn or more like Not Quality!!! Choice Hotels... If you read your reviews at all - or even care why you have this 2 star rating first thing you should do is eliminate your poor excuse of a manager... I'd sleep in my car before I ever stay here again... and I'd give a minus review if it was an option. Shame Shame on you Edith and your liar maintenance guy. So that's my experience... You decide if they deserve your money. Good Luck consumers. read more

I stayed at the Quality Inn for 3 days. The bathrooms are really old and definitely need upgrading. While my husband was taking a shower a roach went by his foot which grossed us out. The room smelled like cigarette even though it says that it was a non smoking room. The cable you have is the very basic it only has 19 channels. The only good thing is the lady at the front desk was extremely nice and the serve breakfast . read more

We always like going to a Quality Inn when we can. Hubby and I decided to go to Pala Casino for the night so we booked a room here. Easy check in, clean room and bathrooms. The room came with a free breakfast and it was well worth the money. They have sort of the standard make your own waffle station which we both enjoy! They had an assortment of stuff: scrambled eggs, sausages, toast, cereal, yogurt and some apples too. Service was good, most of them were polite. Other than that, great place to stay in the area for a good price. They also have a pool in the middle of the structure. Parking was sufficient and the 15 freeway is just like a block away. We will be back for sure! The missing star is for possibly an upgrade in their interiors, maybe switch the curtain panels out to a more modern look. read more

Worst experience ever. Our room was so dirty upon arrival. Dirty towels. Something dried running down the wall that looked like blood. Broken tiling in the bathroom and the balcony. To top everything off they were having plumbing issues that were not disclosed to us until we stepped out of our car to the lovely smell of human waste. Sewer water and human waste was pouring out of the manhole in the main parking lot for our whole stay. Not once did I see anyone doing anything about it except for a hotel maid washing it down with a hose. Water was also shut off for most of the day. This place should be shut down immediately. read more

I would recommend you to sleep in your car rather than sleep at this Hotel. I did not expect brand new marble or classy chandelier but I expected clean room, bed and bathroom. As soon as I opened the door of the room I was welcomed with a pretty big dose of Mold smell, you know that smell of closed and dingy place? The carpet was dark and soiled with something like glue and who knows what other kind of infestation. The bed skirt was ripped and laying on the floor a sure highway for bugs to make it inside the bed sheet. Furniture was dusty and the side chair was also dirty and full of dust. But the best part was the bathroom. Mold all over the bathtub edges, and rust spot inside the tub itself. I ran away as soon as I could I would not have stayed in that room another minute that's how disgusted I was. And to add insult to injury a price tab of $236.00 for only one night. I walked away since I was late for a meeting and try to call to let them know I was not going back there. But the only number I had was on the reservation via TRIVAGO and the 800 number I called was only the booking company. I had to call another place another 800 number to file a complain. So the back and forth began. I guess the hotel was owned by a private corp which was allowed to be part of "CHOICE HOTEL" family but one party blamed the other and no one can fix it or issue a refund. Finally was able to get the actual number of the Hotel and the Manager, Geneva wanted to talk to other managers that were on call that day. ( Strange I had to call so many time just to get to one manager although apparently there were many other managers but just not on the premises) ..So waiting for someone to call for a refund ( Yes I know long shot) i finally got the answer i expected . NO REFUND becasue you left. My question is... where do you find the courage to offer rooms in that condition, charge a lot of money and think you will be in business for long? These big corp hire incapable young managers that have no control but take a lot of the abuse of the frustrated customer and they can not do anything about. Their protective wall.. So when you hear Quality in from Choice Hotel do not walk RUN !!! read more

This place is dirty and the staff is not of any help at all! We had a softball tournament for the week in SD and we booked this hotel for the entire team which is 13 families. We checked in on Sunday and then took the kids to the pool, we got back to a huge cockroach on the bed. I took a picture and walked to the front of the office and showed the girl working the desk, her response was noting I can do about it but tell the manager. I told her I wasn't staying in the room and needed to be switched. She moved us to another room which was up stairs which mind you didn't have elevators and the new room had pizza all over the comforter and the bathroom mirror had brown streaks all over it. I called the front desk again and the same person told me that the manager said she will take care of it in the morning when she was on the clock. Next morning came and no call from manager. I will be calling corporate to let them know how this place is being ran. read more

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The location is great, but the hotel itself was disappointing. My standards were pretty low to begin with. I was just looking for a good price, and a clean room. We ended up moving rooms twice: 1st because the smoke alarm was chirping and they'd rather move us than fix it. 2nd time, my son locked us out of the bathroom and no one knew how to unlock it. The 3rd room had hair in the bath, and ants in the sink. The continental breakfast consisted of the very basics: 2 types of cereal, belgian waffles, low fat yogurt, apples, bread, stale cinnamon rolls, scrambled eggs, sausage links, and coffee. We arrived about 30 minutes before they stopped serving food, along with a handful of other guests. We had to ask the employees to refill the food/drinks as most of the serving dishes were empty. The balcony was a nice feature, and the AC unit was in good working condition. A couple things to consider is the 1st level is upstairs, and there are no elevators. read more

Absolutely the worst customer service and experience ever. We used them for one of our room blocks for our wedding. Originally we were quoted $129 for Saturday Night and $89 for Sunday Night. When we called back a few weeks later, the price jumped to $259 for Saturday and $150 for Sunday! That was more than what we were getting down the street at the Pala Mesa! I tried to reach out to Edith multiple times and she would never return my emails or phone calls. My mom finally reached out to her and she was VERY rude. My mom reached out to the corporate office and that seemed to help. We got the rooms to $199 for Saturday and $89 for Sunday. When my mom received the contract, there wasn't even a price listed! We tried to contact Edith and Corporate again and got no where. We finally were able to get the price worked out. When my guests checked out, they tried to charge them MORE than the agreed upon rate when they booked. It was absolutely awful. This was the only terrible vendor I worked with during my entire wedding. Do not book anything with them! read more

Everything I needed for 55 bucks... The room is actually nice and has everything like a microwave and fridge for 55!!!The hotel room was spacious enough. The sheets were clean, the ppl are really nice and the pool was nice! the room was awesome! and did I say only 55$$$$$$$$$$$$$$$$$$ read more

Very disappointed with this property. My wife and I and our best friends stayed this past weekend and had a terrible stay. The ONLY thing I can say that is positive is that I went to visit my son who is on base and the property was relatively close... that's it. We arrived late on Thursday to a nice, loud and rowdy domestic violence situation happening 3 doors down from our room. Called the front desk... no answer... We approached the couple and told them to keep it down or we would call the cops... they stopped. Nice arrival. The room looked nice coming in. Upon getting ready for bed, our best friends opened up their bed to find a nice big pee stain on the bedding... Not good. Called the front desk and the gal brought up new sheets... we remade the bed. She profusely said sorry for the situation and mentioned that the hotel was under new ownership and management and would let the management know about this because it's not appropriate. Once the bed was remade, we settled down to want to watch a movie on the TV... well... no remote control. Called front desk,.. no remotes available... She tried to help by bringing up one of the remotes from the breakfast room... unfortunately we discovered that the TV didn't work anyway.... so... no TV during our stay, Next. My buddy slips in the tub and grabbed the soap holder to steady himself... bad idea... the soap holder seemed to have been broken and was put in its place with multi purpose joint compound instead of plaster! Needless to say... he wiped out anyway. So... anyway... on the second day we went to the front desk and me the assistant manager Travis. Explained to him what was going on and our little adventures... ... he seemed genuinely concerned and said all would be taken care of and the least he could do is give us half off the rate we had been paying. He said he would take care of it by the time we checked out on Sunday. Next adventure: Apparently the feisty couple that we had asked to chill out was moved to the room adjacent to ours. At around 4:00 am the yelling started... then the throwing of things and the banging of the walls... ...Tried calling the front desk...nothing...nada... no answer. We start banging on the walls telling them to shut up.... no good... they now directed their anger to us and started yelling at us and being more noisy.... This continued until about 7:30 am.... of which they either killed each other or just wore each other out.... I really regret not calling the cops... really should have.... By this time we had had it... we started packing and headed out to the front to see the manager and check out. ... Well... Travis was not there... nor the GM (a Mr. Pauli)... Upon checkout we noticed no reduction in the rate or anything... We questioned the gal there... (the same one who helped previously)... and she wasn't advised about any changes or adjustments... She called Travis... he told her he would work on it during the day when he got back... ...Well... no discount was provided at all... My Buddy called the GM and attempted to explain what had occurred. Apparently Mr. Pauli could only give $100 off. Oh... by the way... we booked direct with the hotel... through Alex... When we tried on Priceline, we were going to have a pretty decent rate and my Buddy decided to call direct to see if we could get a better rate... Alex matched the priceline rate and we decided to go direct believing it would be better for us and the hotel... Apparently this is not the case... we paid over $160.00 per night... Oh... another thing that really pissed me off.... when we checked in, another gentleman arrived with us... he had just come in out of northern CA and used his mobile app to make his reservation... while we were waiting to check in, he was talking with us about the rate he was being charged... $69.00 for a double queen... (same as ours)... He was thinking it was a bit high once he checked out the property upon arriving... we told him what we were being charged directly by the hotel and the thought that was ridiculous.... We asked the gal at the front desk if she could match the price and she said she didn't have the authority but that the manager could help the following day.... so much for their effective management..... ok.. got off track... So... the GM is explained that the Assistant GM told us half off... He didn't care. He didn't care about anything that happened at his hotel... I have a few suggestions to give to the GM about his hotel, but I really don't think he would care to hear them or even do anything about it, so... why suggest anything to him... ... on the other hand... I STRONGLY SUGGEST THAT IF YOU HAVE THE OPTION OF CHOOSING ANOTHER HOTEL IN FALLBROOK... DO IT!! THIS PLACE ROYALLY SUCKS!! ...ok... I have vented... now time to go to Yelp and vent some more... read more

Had a perfect stay, very last minute. The staff is very welcoming, affordable prices and can't beat the free full breakfast offered. Yes, they are doing some but I see it as a positive. It's only to better serve the customers. We will be back! read more

I will never recommend anyone to stay here, my husband and I stayed here for two nights. Not one time did they clean our room, we request extra pillows and towels never got them. in the morning for breakfast they ran out of sugar, okay that's fine but for two days crazy. The staff looked like they hated their jobs. customer service was Bad! read more

This place is a dump.$160.00 boy were we suckers .Full size refer in the corner, no night stands ,a chair fit on one side.Ironing board ,no iron,a old ripped couch { scary} ,2 bad towels ,no pool towels.I felt like we were in the employee lounge.1 star because the AC worked well. The staff were unfriendly , unhelpful, it's like they knew they worked at a dump,would'nt even make eye contact ,least but not last bad cold coffee.The excuse was we have new owners ,they bought it 8 weeks ago.Never again read more

I've just read some of this reviews and there disgusting how can u guys put ugly reviews about this people and there hard work u spoiled ass miserable people if u guys want luxury things to be done to your expectation go to a resort or some other place I have stayed at this hotel for multiple of times never did i have any bad experience not just cuz u didnt get it your way ur gonna go ruin another person stay only thing i can say u have very bad issues my friend... and i would like to thank all the front desk and housekeeping workers manager and management for all there hard work and the time they put into this place i love ur place. read more