IF you're desperate and trying to get a flight out of upstate NY during February and there's no…read morechance of a flight out of Ithaca...this is the place you want to land. There's nothing here. Nothing. HOWEVER, there are some lovely front desk staff who make having to be here worth it. I checked in with Britney and checked out with Brenden, and both were kind and as helpful as they could be given the isolation of this property. This property has been recently renovated, so many of the common areas and the hallways show this updating, but things like the carpet in the rooms and the bathrooms have clearly been an afterthought. I'm not mad, though, because this was a quick stop in a long journey to get home. Thankfully, everyone was nice, the hotel was quiet, and my bed was comfortable. The only reason this place gets 4 rather than 5 stars is the breakfast bag I got to-go. Who in their right mind serves a bagel with only peanut butter and jelly?! This is NY and I can't get cream cheese with my bagel?!?! COME ON, HILTON!

The Hampton Inn Elmira-Horseheads isn't just a stellar Hampton Inn location -- it's one of the best…read morehotels in its class I've ever visited, period. The hotel is extremely well-managed. Every single staff member on my most recent two visits was polite, efficient, and super competent. The place is sparkling clean, and their housekeeping unit has a large staff (compared to similar places I've stayed recently). The pool room is super relaxing and (literally) warm; guests have their choice between a small whirlpool and a small regular pool. The latter was a bit too cold for me, but plenty of other folks made regular use of it. Breakfast is your typical Hampton Inn fare, though I've always thought Hampton's breakfast food is better than most economy/express hotels. (And don't tell anyone, but I may or may not have snuck in a bowl of Lucky Charms at one point...) More than anything, the staff there is just plain NICE, welcoming, and kind -- and in a clearly authentic, down-to-earth way. Thank you so much for your recent hospitality, and I hope to visit again soon!

To be honest, I didn't stay at this hotel. I booked three rooms for 4 weeks for my construction…read morecrew that was working in the area... and the Courtyard got solid approval from all of them. The reason I'm going with the 5 star review is based on the exceptional service. Barbara hooked up all of my reservations much more efficiently than the app or the 800 number could. She provided a great long term stay rate and helped make adjustments when needed. When Barbara wasn't available Nicholas took great care of me. Exceptional service like that is rare and should be recognized. Fantastic job!

Bed sheet were wrinkled and found some hair. Led me to think the sheets may not have been changed…read morerecently. called the front desk and they promptly brought new sheets. Service was good when required. Staff was friendly. The food was surprisingly good from the bar/cafe in the morning. Breakfast burrito was solid. So was the breakfast bowl. Would definitely order again and much better than the options you can find around there. Tons of fast food near by, but nothing remotely seems healthy early in the morning.

First time staying at Candlewood Suite Horseheads with my partner and some friends. We all stayed…read morein the same style room: a King Bed Studio with a kitchen. The room was very clean and well-equipped, featuring a flat-screen TV, a closet & large drawers. The kitchen had everything we needed, including an electric stove, coffee maker, toaster, microwave, full-sized refrigerator, and all necessary cups, plates, pots, cooking & eating utensils The bathroom was stocked with hand soap, body wash, shampoo, and conditioner (which was nice since some hotels use 2- or 3-in-1 cleansing products). There was also a hair dryer, laundry basket, iron & ironing board. The hotel also had a gym and a laundry room with complimentary washers and dryers. Additionally, there was a room offering complimentary coffee and tea, as well as snacks and other amenities for purchase. The only major downside was the odor. Both my room and my friend's room had a terrible smell. We couldn't pinpoint the source, & after a while, our nose adjusted to it. It would have been an issue had we stayed longer. If that had been the case, we would have definitely asked the front desk to address it or purchase air fresheners from the nearby Walmart (which, by the way, is huge). On a side note, Candlewood does not have electric car charging stations, but the hotel next door does offer free charging. However, be sure to ask before using it, and don't leave your car charging for too long, as they might tow it if you're not a guest at their hotel. Overall, it was a very pleasant stay.

Stayed in a regular double queen room and it was very clean, very roomy and new…read more Comfortable beds that were a little softer than super firm (which is what I like). Great price and good customer service. Quick a simple grab and go breakfast.

Wonderful!!! Great hotel with great staff and amenities!!! Great nights sleep each night!!! Stayed…read more3 nights. Will stay there in the future!!!

How does this hotel have only one review... and how on earth is that review a bad one? Literally, I…read morehave travelled the world, and stayed at hotels that run the gamut from huge, big chains, to small B&B places in far-away countries. Typically, I am a fan of luxury hotels with good services, spas, and restaurants... and I nearly never stay at low end or budget hotels unless I'm desperate. Well, this time, I was driving back from New York after my flight was canceled, following a 15 hour flight, and I was desperate at 1am to find somewhere to sleep for a few hours. I literally stayed at the hotel for about 5 hours. Hands down, this Best Western was the best hotel I've stayed at. Tom, who was the front desk person, and Robert, who was the host made my stay comfortable, and went above and beyond. The room was impeccable, the rate was outstanding, the room was well stocked with amenities and was clean, clean, clean, clean, clean (and I'm a really tough critic when it comes to that.) The room was comfortable and quiet, and the entire facility was new. I was especially impressed with the little store next to the check in desk that had, pretty much, anything you could need. When I was checking out, Tom insisted that I take some breakfast for the road. I felt like I was staying at someone's house, not a huge hotel! I have already recommended this hotel to my family and friends and will purposefully make the trip back to stay there again. Don't hesitate, this place is a real find.

Quick one night stay for a graduation at Ithaca College. Price was hundreds cheaper than hotel…read moreoptions in Ithaca. Clean, friendly service. Good location near Starbucks, Walmart, Buffalo Wild Wings, Texas Roadhouse and other food/shopping options. Didn't have the complimentary breakfast, but it's an option. Would stay again.

Very very dirty rugs in the guest rooms and hallways. No attention to detail in cleaning. Dust all…read moreover the edges of all wall to wall carpeting. Toilet ran constantly. Cloth chair in the room I would throw out it was so dirty. Shower is basically not functioning. Perfect location for a hotel. Don't know if Marriott is ignoring it or if it's the hotel management. Either way would not stay again.

Customer service is really great, but unfortunately, the rooms were not up to standard. The bed and…read morethe pillows were below standard. Very very tough to get a nice good comfortable rest. Also the room did have a smell to it. The hotel needs to be updated remodeled replace older units. Also, the bathroom door was a like wooden door. The showerhead was broken. It just was not a great experience overall I would not recommend it. I would recommend maybe staying somewhere else.

From the outside, this hotel looks nice and cozy. Loved how it was conveniently located right off…read morethe highway and very close to Walmart and other shopping areas. Staff are also super friendly and helpful. The lobby has fresh baked cookies and coffee/tea all day long. As for the room and the walk up the stairs to the rooms higher than the 2nd floor, they could definately use improvement. We often took the stairs up to our room on the 4th Floor, and once we passed the 2nd floor, the smell was very noticeable. It smelled musty and very dusty like the carpets hadn't been vacuumed in a while. Our room was the same story. Noticeable dusty and musty smell as soon as we walked in. There were stains on the carpet amd comforter as well as dust balls in the corner...even an m&m on the carpet by the couch. The actual set up of the room was nice with a desk, couch, and French doors to separate the bed from the couch/desk area. We ended up buying air freshener for the room because we just couldn't take the smell. There were also random hairs on the bathroom floor and bathtub. The pool was closed for maintenance which we didn't mind as we weren't planning on using. The gym though, was decent, but there was no AC in there. They only had a big fan which was filled with dust. So it was very hard to work out without proper ventilation. Also, the main ice machine wasn't working so if you needed ice, you would need to bring your bucket to the front desk and they would fill it for you with their machine. I would give this place a 1 star but upped it due to the friendly staff. Definately would not go back here again.

Zero should be a choice. All rooms have been smoked in. There is no WiFi even though they give u a…read morepassword. There are 7 rooms min that failed local fire code and have signs on the doors. Beds are 40 years old, bathroom was tiled in 60s, pink domino's. Fridge did work. Cable worked, lamp sheds 40 years old and cracked, door had a split jamb as it was kicked in at one point. KOA is a better deal as it was listed 3 stars and $95, what a joke. Go camping

There is no wifi, or breakfast as advertised. The room was dirty. The mattress had no fitted sheet,…read moreand was covered with duct tape. filthiest thing I've seen. Mold on bathroom walls. Dirty stained tub & ceiling tiles. No alarm clock. No security chain on door.

Update on 10/8/18 - budget inn promised to issue me a full refund...a month later and nothing…read more Horrible business practice. Omg...this is probably the worst hotel/motel I have ever stayed at. The bathroom shower is disgusting. It's filthy and the shower part doesn't work...you can only take a bath. No way am I sitting in that tub. The room is very old with holes in the walls and poorly hidden patch work. The furniture is old and broken. The phone in the room is beaten up and doesn't work. The safe in the room doesn't allow you to open the door as it appears the prior room occupant set the code and never reset it. The room was advertised as having a king bed, but it's actually only a double bed. The carpet has holes and is heavily worn. The tv only gets one channel and gives you an error message that other channels are locked. Please...avoid this hotel at all costs!!!! Do not stay here. I will be contacting the booking site I used to demand a re

Rude. That is the nicest thing I can say about this establishment. The person working was rude and…read moredisrespectful. The hotel is disgusting. The doors look like they've been kicked in and the curtains are disheveled and look to be torn down from the outside.

Older style, affordable lodging in a surprisingly tranquil setting - why not? Considering how many…read morenightmarish hotels we had to endure on this latest trip, this inn sticks in my memory as small but refreshingly clean and comfortable, and the two staff we encountered at check in and check out were pleasant and friendly. There's a petrol station right across the road from the inn, and the sprawling inn itself is set at least 70 metres from the main road and the road noise was, to our surprise, no issue at all. I'd definitely consider staying here again. Thank you guys!

NO COFFEE, NO ICE N NO VENDING MACHINE! AND the store across the street doesn't take EBT, TF?! N I…read morethought microwaves n mini fridges came standard with rooms but apparently I was wrong. Turns out, that's about the ONLY thing the M.T. has going for it! Everything was filthy when I entered my room so I took it upon myself to clean because it looked like nothing had been dusted in years! Floor hadn't been vacuumed in who knows how long... Probably the most disgusting part was the tub. So much soap scum underneath my feet.. When I made the mistake of looking up to the shower curtain, I didn't want to clean it, I wanted to just throw it away!!! Ive been here 4 days now n not once has anyone came with or asked me about new towels &/or washclothes. SMH What are they on top up tho? Checking cameras to see if you've let visitors into your room or not. You get the sense that they're LOOKING to kick you out. Sad!

Let me be clear...I wouldn't recommend this place for the average business or leisure traveler, but…read moreif you are a crackhead, a hustler, a prostitute or otherwise down-on-your-luck, this place is for you. I should have know when we pulled into the parking lot & smelled the stench of stale smoke before exiting our vehicle, but we had few options as we were in town for a marathon & everything was booked. During check-in, the front desk attendant took another call & left us standing there, which gave me the opportunity to look around. The signs reading "No selling sex, or performing sex in public" & "If your room is canceled by the Motel owner, DSS, and/or Catholic Charities, you must remove your belongings the same day," should have been our second clue to sleep in the car. As predicted, the entire place reeked of cigarette smoke & the "NO SMOKING" signs clashed with the ashtrays built into the hallway walls. Our King room was obviously a Queen or Double, at one point, because the headboard for a second (missing) bed was screwed to the wall. Stickers, seemingly applied by a young, prior guest decorated(?) the remaining headboard. The refrigerator, which was in desperate need of a defrosting, was dingy & in need of repair. The toilet clogged on first use. Thank Chinigchinix we were only there on night, because I refused to undress or get under the covers, opting instead to sleep fully dressed above the bedspread, using a dufffle bag as a pillow. My recommendation to anyone who finds themselves working or staying at America's Best Value Inn - Horseheads get tf outta there. No good can ever come from being there. The place should be stuffed with sage, like a holiday turkey, the place burned to the ground & the land upon which it sits given back to the indigenous peoples who once inhabited it.