Always a friendly staff and very knowledgeable about all products in their store. Appreciate their willingness to help with any issues or answer questions I have. read more

Great store, super helpful staff. My new sewing machine had a glitch that I couldn't figure out. When I took it to the store, of course it worked perfectly. They said to bring it back if it acted up again, which it did almost as soon as I began sewing again. I returned to the store and they gave me a replacement machine immediately. Gracious, helpful, responsive. My new machine (Bably Lock Jubilant) sews perfectly now. I love it. I'll attend a class next week to learn how to maximize its features. Super impressed. read more

I showed up on Black Friday looking for a new vacuum to replace my 6-7 year old Shark. The Shark has been fine, it's needed a brush replacement and plenty of filter replacements and cleanings as it's bagless, but it's just not really keeping up with our two dogs and current lifestyle. Amanda greeted me right away and started getting information on what I was looking for, what machine I have currently, aspects of my house layout that might impact my decision, etc. My own research on what to get next led me to SEBO, and Amanda demo'd both the Felix (which is what I was originally thinking would be a good fit) and the E3 (which ended up being a better fit and what I ended up going with). The E3 has been amazing. It doesn't try to sell you with all kinds of gimmicky technology, sensors, systems, etc. It has just enough to make sure I am at the right brush height, don't have anything stuck, and can alert me to when the bag needs changing. The SEBO does as well in one pass as the Shark would do only after I took a rubber broom to loosen up all the embedded dog hair, and it can get all the way under furniture my Shark had no chance to get under because it can lay practically flat. And the kicker? It's even quieter than the Shark. I never thought I'd be spending four-digits on a vacuum cleaner but, like with my Herman Miller office chair, this is one of those buy once, cry once kind of things (or at least buy once every decade or more kind of things). The warranty is fantastic and knowing I can just bring it to my closest Quality S&V location for service is even better. No futzing with online claims, no shipping, no waiting for contractors to come out, I can just bring it in locally. Thanks Amanda, and thanks Quality Sewing & Vacuum! :) read more

Good customer service. When I picked my vacuum up, a gentleman told me he would take it out to my car for me. Very kind of him.

I am a Sew Fun member so I can participate in the monthly demo classes and get tips about garment sewing, quilting and machine embroidery. If I see something I like online, I always check to see if Quality has it or can special order it because their prices are competitive. If I have a question about a product, process or whatever, the staff always seems to have an expert who can show me what to do or just praise a project that finally got done. They know the work that goes into each item . read more

Quality Sewing & Vacuum has become like a second home--my best friend and I attend their SewFun every month and love the camaraderie between the staff and their customers. Their educators are all so very skilled and great instructors. I swear, we're in there every week for one thing or another. One of their associates, Tamra, is frankly amazing. She seems to know what I want before I even get in the front door. Thank you LaPlante family for giving me this incredible creative outlet. read more

Great service from two employees. Both were helpful and friendly. Store very organized and with plenty of displays!

Great customer service....she spent a lot of time explaining and demonstrating the vacuum. Answered my questions and provided a lot of good suggestions.. Vacuum was ready the next day for pickup and I am thrilled with its performance. read more

I enjoy machine I bought, the Service is good, friendly people, but the classes are a little short less than four hours but I don't mind to take the class I like read more

The staff are friendly and helpful. If something is not in stock they can get it in a timely manner. Their classes are very good. The prices are very good across the store. They often have sales and special events. read more

Took my Pfaff machine in because I was having problems. Kayleigh spent quality time with me working with my machine and giving me instructions on what I needed to do to keep it working well. We ultimately decided that I would leave it for them to send it for a further recheck. I am so pleased with the staff at the Everett store. They are a great representation of the company. read more

I took my old singer sewing machine in for an estimate. It was too old for the needed part. I decided to buy a Brother NS80e. Jim took his time and thoroughly explained its features. One of the employees (Amanda) even carried it to my car. They have great Customer Service and quality products. read more

This store is very comfortable to visit and I feel like all the employees give me their time and attention. If they do not know answers to my questions, they kindly find someone who does. I feel comfortable making suggestions for classes that would benefit me and hopefully others and I do feel I am listened to. This is a quality that is often lacking in other retail establishments. read more

Emily, the salesperson, was exceptionally knowledgeable and helpful. She was patient and explained pros and cons of the machines I was looking at. She also cleaned my machine of lint for free! Her assistance was invaluable as I made a selection for a new machine. There was no high pressure whatsoever. The value of the machine I purchased was outstanding. This is the second machine I have purchased from Quality Sew and Vac. read more

Took the time to go over everything AGAIN with me as it had been nearly a year since I used the NEW machine!! They are so good at answering any questions I have. Highly recommend them!! read more

Bought a Janome Horizon Memory Craft 9450QCP in July and negotiated extra presser feet instead of a sewing table I didn't want or needed. It's now October and I only now, after multiple phone calls and visits, received four of the six I requested. Diane admitted it was her fault that she got my order mixed up with another lady's, who ordered presser feet that same day, but in the meantime: she claimed it was "supply chain issues", that her boss, Jim, ordered them, that she'll call me when they came in. When I went in this evening to pick them up, she didn't offer any concessions for the THREE MONTHS I've spent waiting for them. Never buying anything from them ever again. Go anywhere else for your fabric, accessories, and machines. Oh, and to top it off? Diane kept pushing the M17 on me to show off what she's done on that machine. Lousy sales tactics, no interest in customer retention. read more

I brought my Brother sewing machine in thinking it was broken, only to realize I actually know nothing about my machine. Carol B. offered to set up a time for me to come in and learn about everything my sewing machine can do, so I signed up! Carol blew me away with her knowledge and obvious passion for sewing; she was so patient with me and answered my most basic questions kindly and thoroughly. I'm definitely a beginner (super beginner) but I left today feeling like I could actually go home and confidently use my machine. I will absolutely be coming back to this location, from my experience the entire staff was lovely and so helpful! read more

I should probably lay write two because last summer I bought a brother serger from Pat and it was absolutely the most delightful and helpful experience I've ever had. She was so attentive and intent on making sure I had all that I needed to get going (this was my first serger)! I've worked for years in customer service and they have mastered it. I needed to replace my vacuum so I came back up to this store (even though I live in West Seattle), and when I arrived Meg was there to help and it was delightful. Then another associate (totally blanking on her name..sorry!) came out and she we both recognized each other and she even remembered that I bought a Brother serger. Then I got to see Pat again and I can't tell you how much I enjoy this location. I wish we were closer lol! I have to tell you, I don't often take the time to write positive reviews like I should (you know you're guilty too lol), but the quality of staff and the dedication they have for supporting their customers is unlike any other place I've purchased appliances or sewing notions or the like. Hence why I drive an hour (without traffic) to do business here. read more

I love this place. It is hard to give credit to just one of their fabulous, well trained and knowledgable employees but Julie M, Margaret, Lana to name a few, have helped me thread a serger on the spot, no charge and sent me on my way to continue serging for a charity called Days For Girls. Always greeted with a smile even lugging a serger in hand!! I have also had my beloved Bernina 830 serviced here by their outside shop. It always comes back happy and purring to have such treatment!! Very very thankful to have such a reliable and professional sewing and vacuum store in our area!! read more

The level of unprofessionalism was ridiculous! I have brought my vacuum here before for servicing and never encountered such horrible customer service. First, I was told that they wouldn't be able to service my vacuum right away and was asked to leave it, I expected to be able to pick it up at the end of the day and she said it could take weeks! Really... A couple of WEEKS to clean it & replace a belt!? Second, I asked if there was another shop they would recommend, and she said the next closest one was in Mt Vernon, how ridiculous! Third, I asked when the repair tech would be back (he was on a break) and she scoffed "I don't know, I'm not the manager." I was able to find another vacuum shop to take my business to & I will never be back to this place again. read more

A tiny screw broke on my sewing machine in the middle of a time sensitive project (an odd incident that apparently almost never happens because the part is impossible to find. Even the manufacturer said they generally don't sell that piece as a replacement and it would take weeks to find and send it) so I called up Quality Sewing to see if they could help. They told me to bring the machine in and they'd see what they could do. I walked in and was immediately helped by a very nice lady. She went to the back and brought out a container of random screws and meticulously went through them to find a match. About halfway through the box she found one. She didn't charge me for her time or effort and invited me to come back with my daughter (who was ooo'ing and ahhh'ing at everything) and take some classes. I was super impressed with their customer service and they appeared to have a huge number of accessories for my machine there as well so I'll definitely come back to have a look around again. read more

I took an old black and gold Singer sewing machine in to be serviced and Bobby, a sewing machine aficionado knew exactly what model she was looking at and diagnosed and repaired the problem as I waited. She really was a marvel to watch and listen to. The women in here really know there stuff so if you want to repair a machine or buy a machine or learn to sew or well, anything sewing, go here first. You'll be talking to people over and above "sales" you'll be talking to actual lifetime sewers --- I know I am trying to makeup a word because I don't feel lilke I can call them seamstresses because they all probably do different kinds of sewing... but I suddenly realized that although in my head sewers sounds right, sew... ers. "Sewers" is in fact a word with a very different definition: "an underground conduit for carrying off drainage water and waste matter." Oops, my bad! So I apologize to the women at Quality Sewing and Vacuum for calling you sewers. You are wonderful sewing gurus and I am so grateful I discovered you! read more

I dropped of my kirby vacuum cleaner at Quality Sewing & Vacuum since it didn't work when I tried to turn it on at home. The store clerk was very professional and friendly, she took her time to inform me about pricing and how the service work. I was on my way back home and they called me. The technician tried my vacuum cleaner and it worked. My review is mostly about the honesty of the people that work there. They could have just charged me and said that they fixed it. read more

IF YOU NEED A VACUUM FIXED, NO QUESTIONS GO HERE!!!! I came here after my Dyson broke, full on no matter what I cleaned it wouldn't suck up anything, so I went here and they told me originally it would cost 50$ for cleaning and belts if I needed it. I ended up finding out it just needed a deeper cleaning and to replace my filter, and after two years of the hose not working he fixed it as well! I ended up leaving with what seemed to feel like a brand new vacuum!! The guy was super patient with all my questions and super sweet! I have recommended this place to all my friends and family, and I highly recommend it to you!! read more

My mom is in the middle of a big sewing project and started to hear a clanking sound coming from her sewing machine. She cleaned it, rethreaded and changed the needle, but continued to hear the same sound. She called Quality Sewing, who has been a helpful resource in the past and a business she has frequented for a number of years. Pat was very friendly and offered to take a look at her machine. My mom brought it in and Pat did a thorough cleaning and her machine is running great again. The polite and helpful service is much appreciated. Thank you Pat! read more

This place is the worst! I called ahead of time confirming they could service my Bissel bagless vacuum cleaner. When I arrived I was looked at with a blank stare...no greeting whatsoever. Since no one asked me if there was anything they could help me with, I began to explain the situation with my vacuum. Without hesitation I was told "69.95". With confusion I asked, "excuse me"? She said "if no one told you, it's a 69.95 cleaning and service charge". For that kind of money I could just buy a new vacuum. They didn't offer a free estimate and I'm sure with parts, I would be walking out of there paying over 100.00! There are better, nicer options. I ended up paying 21.00 at Everett Vacuum and they are getting 5 stars. read more

Only Sewing Shop I will ever go to!! I went in there with a basic sewing machine that was acting up and Mary and Kate troubleshooted and fixed it for free! They gave me lots of tips and tricks the entire time and even educated me about the whole sewing world! I left a way better seamstress than when I came in! Thank you Mary and Kate! read more

This is my second time here and the staff here is awesome! They are friendly and knowledgable about the products. I came here because my vacuum wasn't turning on, Tom took a look at it and was able to determine it was the power switch. He was able to service it and we were in and out in under 30 minutes. The assessments are free. read more

What a great experience dealing with Brody. They did everything they said they would in a timely matter. Super nice atmosphere and great prices to boot. read more

I have gone into this place often and everytime I go, it's the same thing...the service is outstanding. Everyone is friendly and willing to go above and beyond the call of duty for those who enter the building. It looks like they have classes for those who are in need of direction in the areas they service all the way down to vacum bags. Got a problem with your vacum or sewing machine, these are the people to see. read more

Rude! At least the male I got in their vacuum dept. I called looking for parts for my Hoover vacuum and when I got transferred to him he answers the phone yelling "HELLO!" I start to say hello and he cuts me off with "Hello, hellloooo." I try again and again get cut off. At first I think maybe we have a bad connection until he starts yelling again. I finally yell back hello and he's all "Yay, I'm here. What do you need?" I just hung up! BTW, the lady that originally answered phone was very polite. read more

I've been to this store a few times, and have always had excellent customer service. Margaret was so helpful when I wanted to purchase a very basic sewing machine. She showed me the pro and cons of all the models in my price range and gave me a quick lesson on the Babylock I decided on. It was obvious she knew her products inside out. On previous visits for vacuum cleaner bags and a quick (free) lesson on what I was doing wrong on my old machine, the employees were top notch. If I were in the market for any sewing machine from simple to amazing (and they have many of those,) this is where I would buy it. read more

I went in there to buy a machine and got a good deal on a floor model Elna quilting machine. I don't quilt but am going to learn. I love this place. All the employees are super nice an knowledgeable. You can take free classes on how to use your machine. Margaret has the same machine, she is a quilter and gave me a one on one class which I so appreciate. My machine is pretty fancy and has a lot of features that are new to me. I've learned so much from them. I highly highly recommend this place. They also have all kinds of sewing notions. If you can't figure something out, bring your machine in they will show you. If something isn't working right they will look at it and can often figure out the problem. Top Notch business. They also have classes. I will never go elsewhere! I changed it from 5 to 4 stars because over about a 2 week period I called twice to order a new foot and both times they were suppose to call me back when they found out if they could get it and neither person did...that was disappointing so I ended up ordering online. read more

I can't say enough about my experience at this store this weekend! I walked in with a broken vacuum and was immediately greeted by Brodie. He plugged in the vacuum, quickly assessed the problem and fixed it on the spot! Super nice, wonderful and helpful attitude by Brodie and all staff! What a pleasure to do business here! Denys read more