It's hard to know where to start, but here goes: A few years ago I bought a new car battery from them. Today my car battery was dead, so I called them with the name/number on my original receipt -- also the same name/number in Yelp. When i called, I was told "we aren't Quality Towing... I don't know who they are." I explained the circumstances and the guy on the phone had NO explanation. I don't know what to make of this. I needed a jump start today, and they did send someone who took 52 minutes to arrive (though was originally told 30-40 minutes). Very friendly fellow who got my car started but had no idea why the number I had for Quality Towing didn't work. Cost was $5 - $10 more than others. Bottom line: Use another provider. There are lots of them. For all I know, the "new" company is great. But I wouldn't trust them given the aforementioned run-around. read more

This company came to my rescue as I'm a disabled driver and had a vehicle 340 miles from home that needed to be towed immediately. They showed up at my hotel in Los Angeles within 30 minutes and charged a third less than the insurance company was going to charge with their vendors. There was a little confusion about the long haul, but other than that it was a fantastic experience with lots of communication and tracking of where my vehicle was. These gentlemen were fantastic in every way for me.Thank you! read more

when this towing company said they are 20 mints away，that means they are 2 or 3 hours away！！！！ lowest quality towing！！！ do not come to this location！ read more

I had a great experience with this towing service. Ferguson was kind, professional, quick, and informative. He confirmed my needs and drop off point before leaving the pickup location. I appreciate most the care he took with my car! Thank you for being so timely. (I failed with taking proper photos) read more

Quality Towing & Recovery - Towing Near Me

If I could give zero stars I would. I was told they would come get my car in 40 minutes. It took 3 hours before they arrived. When I called I was told a lie that the driver was stuck in traffic and would be there shortly. I waited hours after that. When the driver arrived he told me he was just dispatched to get my car 20 mins prior, so it wasn't his fault but the company is horrible, clearly. It would be lovely if they had integrity and told me honestly that it would take 3 hours. Then I could have made other arrangements instead of waiting in a hot car and calling every 40 mins to be told ridiculous lies. This is not how you should run a business. I rarely leave bad reviews but I would feel bad not to warn people about the horrible quality of services here. read more

We were connected with Quality Towing through KIA's roadside assistance. Marcel came to our rescue and arrived so much sooner than we were quoted by KIA which was great. In the past I have had long waits for a help with a flat tire and was dreading how long it would take. But I was thrilled that he was early and worked so quickly to help me get a spare on. Not only was fast with the job but he was kind and polite and because of him, I will definitely recommend Quality Towing for anyone in need of roadside assistance. read more

I was on my way home from picking my mom up at the airport and got a screw in my tire and my roadside assistance connected me with Quality Towing. I was assigned with Demetri as the service provider. He was totally communicative and prompt. When he arrived I knew I had a professional. He whipped that 30 foot tow truck into the driveway in reverse like James Bond in a mini Cooper. He inflated my spare and had the new tire on within 15 minutes. He was very knowledgeable, professional, kind and incredibly good at his job. I would highly recommend this service, and hopefully you will get Demetri. And I forgot to mention that it is also 3:15 AM... thank you for coming. read more

Quality Towing & Recovery - Big ass screw in my tire - Towing Near Me

The gentleman that had my car towed was very responsive and extremely knowledgeable about cars. What was really cool was the way he tied the seatbelt to the steering wheel. No pictures because you gotta buy to try 8) Recommend FULLY 100, dude is a hardworking individual and deserves the props! read more

Horrible customer service! I never leave reviews, but I was so disappointed with the communication of this tow provider. If you get assigned them, choose a different tow provider. read more

The worst dispatcher ever , I've waited 3 hrs to be towed , every time I called he said a different time not even notifying my insurance . Nor friendly and not helpful, in fact I kept trying to find out the ETA and he always said close by like 15 min and it was another 40 , ultimately not even picking up my calls anymore ! The driver was nice and caring! Nothing bad to say about him on the contrary very helpful. Whoever was a swearing my calls today , should not be on the Custumer Services . Hoping he is not the owner , strongly advice that you will be losing a lot of Costumers! I hope that will never have to need you again cause if I am referred to you by my insurance , I'll walk away! read more

Quality towing is terrible. I have literally been at this for 5 hours with them. Cancellation then re-dispatched. Dispatched for a changed tire waited 4 hours for that. Requested the service at noon for a window between 4-6pm quality said they were 5-10 minutes away. It was a lie. Waited over 2 hours after that. Then at 9 pm an eta of 16 minutes. Another lie. Then the dispatcher tells me she has other people waiting 4-6 hours, asked why they're still taking calls. She has no answers. Worst service ever, don't use them and if your road side assistance company dispatched them immediately ask for another service provider. They lie about the ETA. Terrible company. read more

They left me stranded at first quoting me an hour. Then twenty minutes more. Then after an hour and a half I gave up after calling them four times for updates. Their driver wasn't communicating at all and dispatch didn't know anything. I gave up after being stuck there and forced to drive my car to the shoulder because cops gave up waiting on me and my car is now all damaged. Called another company and they came in 15 mins. That driver told me this is normal for this company and they don't even service the area they claim normally. Do not trust them. read more

DISORGANIZED AND RECKLESS. CAUSED DAMAGE. I was connected with quality towing through progressives roadside assistance. Right away they were slow. They kept delaying the service every 30 minutes and were not giving me an accurate ETA. There was a lot of confusion, I was getting texts from progressive saying they'll be here in 15 minutes but when the driver called me, he said he won't get to me for another 40, which by then my mechanic would have been closed. I called the company directly to clear up the confusion, and the man on the phone accused me of lying and changing my story as to when I had called for the truck. After I showed him proof about when I had called the truck, only then he sent out a driver to get to me. When the driver came, he seemed to be in a rush, and was not listening to my instructions on how to get to my car. The maintenance guys in my building told him the metal in the back of his car was too high and it was going to hit the pipes, but apparently the driver ignored them. The driver drove extremely recklessly and hit a clearance sign very hard with the metal on the back of his truck, it fell to the floor, and I was walking behind the truck to direct him to my car: it very easily could have hit me. After that, I told him please slow down and make sure you don't hit anything. He yelled at me and said I am not responsible, you are the client, you are liable. After he realized he could not make it to my car without hitting a pipe, he quickly reversed out, and drove off, basically he hit and run. I don't know how this business is still in service given all of these horrible reviews, absolutely do not use them. And if progressive or any insurance company sees this, please remove them from your list of trusted towing companies. read more

WISH I CAN PUT 0 STARS! waited the 45-75 minutes. 80 minutes in I get a message saying they cancelled my request. When I called back my roadside assistance they said that quality told them that I told them I didn't need the request no more which was a LIE. Their dispatcher is horrible as well, attitude through the roof and no help. This is the worst towing service ever. read more

There is nothing "Quality" about this company. I am extremely concerned for anyone attempting to use this business. Had to call dispatch several times only to find out they only have ONE driver servicing customers which leads to long wait times. I was stranded for 2.5 hours at night in an area I was unfamiliar with before I called AAA and the technician arrived in 15 min. read more

These guys are crooks! Sold me a $150+ battery that only lasted 20 months and would not honor their 24 month warranty. They even charged me $50 for jumping their piece of trash battery. Tested with a machine that doesn't even say if the battery was good or not! Stay away! read more

Quality Towing & Recovery - Told me this was a good battery. Where does it say good?!? Perfect excuse for not having to honor their warranty. - Towing Near Me

This was a disaster. Set up through my insurance company for a pickup. EtA 75 to 105 minutes. Tow arrived 2hrs & 40 minutes later. I stated the car was in a parking structure and they sent a truck to big. I asked the driver if he could help me push the small car out and he said no its not his job. I got a valet to help me and we got the cat out to the street. At the same time the driver called his dispatch and they told him he could leave. The car was out on the street and the tow driver pulled away. I called their dispatch and they start his shift was over at 6pm and it was 7pm. Then she hung up on me. So very disrepectful. Stay away. If I could give zero stars I would read more

‼zero stars‼ - if you do not want to be notified by them in this manner then please do not use these scum bags!!! how incredibly disrespectful, inconsiderate and unprofessional this company is --- also these morons didn't even tow the car! read more

Quality Towing & Recovery - Towing Near Me

Called for a tow at 1pm on 9/12/2021. It's 3:30pm now, and still no tow in sight. Every time I call i get a generic answer. Driver is in his way 20-30 mins. I already missed my sons game. I wish I would have read their reviews earlier. read more

I had locked my keys in my car at work :/ Alex was super quick getting there and helping me unlock my car! Thank you king. read more

Waiting three hours for a locked key. Dispatcher was HORRENDOUS. Kept giving me the roundabout with where the driver was at. "He's getting gas" "he's driving really slow". She said he was 15 minutes away and we ended up waiting another hours. The only saving grace is the efficiency of the driver. But not even that earns an extra star here. read more

All-around excellent experience when calling for a jump. Alex showed up much earlier than estimated, he taught me a neat trick about my own car that I never knew, and he got the work done within 5 minutes. And he was a super pleasant guy! read more

Yes there was a wait of around 1-1.5 hour after dispatch but my car required a flat bed tow so that caused some of the wait. Gee was my tow driver and he was extremely kind and caring. This was my first tow bc of a flat tire at 10pm in LA and I had no clue what to do, but he was very patient and helped me load the car on. He was also very caring as he suggested to pump up the tire so that my rim doesn't scratch from moving the car into the flat bed. He allowed me to ride along and was enjoyable to talk with on the ride. Once we arrived he was very careful to offload my car and again pumped in air to protect my rim. I felt safe personally and my car throughout the experience. I left a tip for Gee as a small appreciation for taking care of me that night. Also the dispatcher was very kind and patient, would always answer my calls to ask about eta. She was knowledgeable and knew to assign a flatbed tow even without me asking. Definitely a great team to work with! The tow company that came to take my car to the tire shop the next day was rude, didn't care about my tires, and unenjoyable to be around. Which made me appreciate the Quality even more! read more

Car wouldn't start one day, looked like the battery. Alex was out to me in less than 20min and I was back on the road!

Guy who came out today was super friendly and professional. He got my car up and running in a matter of minutes. I would definitely recommend this company for services because I believe customer service is everything. Thanks again for the quick response and speedy work. read more

Alex came and jump started my car successfully. Alex was courteous, knowledgeable, and careful with my new vehicle . He treated the car as if it was his own read more

Terrible service Would not use if my car was working Doesn't take the tough assignments Stranded at lax read more

WIsh I had gotten the serive mentioned in other reviews (or the SECOND tech that showed up to complete my tow after tech Walter left). My insurance set up a tow of my vehicle. I was told someone would call before they were dispatched to let me know when they were on their way and it would "hopefully be today sometime" 20 minutes later I revieved a call that the tech was in front of my home next to my vehicle waiting for me. I explained I was told I would receive a call and to give me a few minutes to get dressed as I was not expecting them yet. Less than a minute after hanging up the tech Walter called. I explainied again that I had been waiting for a phone call amnd would be right out. As I was talking to him I let him know I was walking out my front door at that moment. I hing up the call and proceeded to my car where I began removing personal items thinking he wouold approach the vehicle. He did not. After quite a while I motioned as his windows were down and asked if he "needed anything else from me"? At this point Walter responded saying he didn't know who I was or what vehicle he was picking up (even thou0gh he verified when he called it was a 2015 white BMW 425i convertible and he was parked right next to it!) Walter also claimed he thought I was just a third party going to a car other than the one he was there to tow even though it didn't take much common sense to figure out the situation. At this point his resposne to if I needed to do anything else was "loose your attitude" I was shocked as I had not done anything other than ask if he needed anything else from me but prhaps after his comments which he used to try to gaslight did not intimidate me or cause me to retreat into some poor oh I'm a helpless woman shell he just couldn't deal. He took photos of my car and said he was going to turn it around on Venice Blvd so it would be parked illegaly facing the wrong direction. I will also mention the reeason the car was being towed is the gas door would not open and the vehicle was out of gas so moving it and leaving the engine with no fuel at all was not the best thing for it. I reminded him about the gas issue and stated I would prefer my vehicle not be parked illegally when there was a driveway it could simply be backed into. I also stated I would feel more comfortable moving my own vehicle at that point knowing Walter was comfortable cutting corners and doing illegal things to get the job done even though there were safe and legal ways to do it that required less fuel and moving of my vehicle. I moved the vehicle and got out waiting for Walter to start his work. Her did not. He sat in his truck with the windows rolled up. At this point I called the office because I wasn't even sure this guy should be on the road. Another resident came home and I had to move my car he had been sitting so long so I used more gas and moved the car then returned to the poitiojn to find Walter4 had decided to leave entirely. By this time the office picked up and confirmed Walter left stating "he did not feel comfortable" completeing the job after having me waste gas I didn't have and time I wasn't alerted to. He wasted a good hour of my time and the toe Company had to send another tech. The next tech was great, but until the risk of Walter is gone this business is a liability to anyone using them So many tow companies there is no reason to pay a company that employs chauvinistic jerks like Walter. Consumers need to let businesses know we are done with this kind of archaic behavior and people like Walter belong back in the stone ages. read more

Quality Towing & Recovery - Walter in his truck in the street windows closed not communicating while saying I had an attitude! As I waited with car on hold - Towing Near Me

Negligent, incompetent, extremely dangerous and frauds ! Do NOT use this company! Our insurance dispatched them at 9 am with and an hour eta. They didn't show until 12:30. When the guy finally showed he hooked up our mid size truck and the cable on the wench broke. Our car started to roll down the street. My boyfriend had to run and jump into his truck to hit the brakes. We are so grateful that no one got hurt nor his car didn't hit our neighbors' cars/ homes. Clearly they don't maintain their equipment. The tow truck driver had the audacity to note in the cancellation request: "your service provider has indicated that they can't locate you..." again, negligent, incompetent, extremely dangerous and frauds!!! read more

Ordered town thru an App as required by State Farm. Driver arrived and refused to tow without clear explanation and was down right mean to me. read more

Terrible experience. Waited about two hours. Called an hour in and kept getting hung up on or put on hold by Steve. Steve finally answers us and says the guy is finishing a call and is 7 minutes away, thirty minutes later we called our Roadside and Steve told them they were around the corner, ten minutes later our insurance company was dispatching someone else to us when the guy finally comes in the tow truck and pulls up to our window smiling/smirking saying, "still need a jump?" I mean really? What do you think? Ugh, I mean if you are too busy then done accept the job. If I'm ever in a situation where I need roadside assistance I will immediately tell my company to NOT dispatch Quality Towing! They need to change their name to the opposite of quality. Here are some suggestions: Mediocre Towing! Substandard Towing! read more

Quality towing sold us the wrong model battery. Then when it died 3 weeks later stranding us two hours from home and we had to replace it with a new battery at a nearby mechanic, they refused to take back their battery. They are selling inferior batteries and do not care about their customers. Do NOT do business with them. read more

Ordered the tow service at 12:30 in the afternoon. The ETA was 60-90 minutes. It is now 5PM, 4.5 hrs later. Totally ridiculous to wait this long! I had a 4:30 appt to get my car serviced which I thought was ample time given that I scheduled the tow at 12:30 and now I had to cancel and reschedule. This has costed me even more money and time! read more

My insurance co engaged this vendor: I think it's the second time they jerked me around with abysmal service: 1. I arranged for a 2 hour window today. They 'arrived' 30 minutes early, and failed to call me ahead or text, as agreed. 2. After several calls between my insurance co and me/the towing service, it turned out they were at the wrong address- not even a similar address - 10 miles away from the service address. 3. The service was supposed to be free: battery install of a battery I had picked up. 'Quality' towing insisted there is a charge. They are a captive service of State Farm Ins. ,and I believe have been for several years or more, so they know or should know what is free/included and what is not. Seems like they just like to charge and see if they can get away with it. 4. After my ins. co told them they need to service the car/change the batter as party of the service contract, they 'cancelled' the service call entirely, leaving me stranded, even though I planned this a day ago. Complete service failure. Stay away if you want to save aggravation. Take the poor reviews seriously. read more

Called them for a tow to the repair shop when I woke up to find my (fully charged) EV completely dead. Walter was super nice and immediately realized that my battery was dead and that it wasn't an EV issue. He gave me a jump instead, saving me a lot of time and money. Would definitely recommend him. read more

Alex was amazing. So helpful and very kind. He Made multiple calls to make sure I knew he was on his way and was very quick. Great guy

I was dispatched to Quality Towing through my Lincoln Roadside Assistance service provider. They provided an ETA of 30-45 min and I had to wait 2 hours and 50 min for them to show up. I would avoid this towing service at all costs. On a side note, the driver was very friendly - just the quality of service and timeliness of their operation and dispatch service is absolutely useless. read more

worest company ever!! my elderly parents are still sitting for over 31/2 hours! then they cancelled my parents tow. the good reviews are from people or friends. they are complete scum bags. so unreliable. read more

I don't know how they have 2.5 stars!!! They were sent for my Roadside Assistance call and when I was frustrated with their service, they said we're not helping you and took off! Yup, just TOOK OFF! read more

DO NOT USE THIS COMPANY. Towed my car to an unknown lot without my permission. Would not deliver my car to the service station following day. Held my car for "ransom" for TWO DAYS to run up at $700 bill. I am suing the company. They have been reported and are being sued by State Farm. They are fraudulent and have done this several times to unsuspecting consumers read more