John, the owner, is super friendly and knowledgeable. He's also very thorough! I was very pleased…read morewith the results from my tiled floor being cleaned and sealed. 200 sq ft took a little over an hour to get done. Very happy with the service!

I got a flier in the mail promising superior cleaning or your money back, a free floor analysis, a…read morefree 200 square foot room cleaned, and a free bottle of stain lifter. I called on Sunday at 11am. My appointment was scheduled for Monday at 11am! John showed up a few minutes early and took a look at the old carpets in our new home. There was no sugar coating it, but we are not ready to replace the carpets yet. He was able to remove some staining without a problem, but he was very clear with me that some of these stains were years old from the former homeowner and would probably not come up. He gave me tips to gradually lighten some of the stains. He also walked me through caring for the carpet to drag out it's life span for a few more years. The carpets look great considering the age of them. I feel more prepared now to move our little kids into this new house. I am not done cleaning, but the biggest part is done! Thanks John! The Hazens

Their customer service is terrible, but their work is pretty good. I would've went somewhere else,…read morebut other places were just too expensive. They're located in some storage-looking, warehouse-type building and they can't tell you how to get there in a respectable manner. The person I spoke with over the phone was very rude. Then when I finally got there, someone pointed to a room for me to go in as she walked in the opposite direction where I stood in the midst of all the mess on the floor and around me for a couple of minutes wondering what to do before somebody asked me what I was there for. So, if you're dropping something off, drive slow, look for a white sign that doesn't have their name on it, and go to the side of building B. Signage, a better attitude, and some type of storefront where customers aren't exposed to all the disorganization would help.

I've had shirts done here and they are beautiful. My brother, for the last several years, has had…read moreevent shirts done by Lucky Dog and recommended them. My order was comparatively small but they treated me as though I was their most important customer. These people are both personable and professional; they deliver what and when they say they will. GREAT PLACE!!!

Huge value, Fast Service, Expert Work!…read more These guys and girls are absolutely amazing! They are so fast everything that they do and still deliver amazing quality. I've been coming here for the last few months for some random jewelry repair. One of the other jewelry shops nearby really messed up a bracelet that I had purchased overseas a few months ago and really gave me a hard time to get it fixed. I brought it to Culpepper's to fix the damage that the other jeweler caused and they had me in and out in no time and did an amazing job! They had me in and out on my last visit for a watch battery within two minutes and it only cost me $1.50!!

We had a very good experience with Culpepper Jewelers recently. We asked a good friend for a legit…read morejeweler because we wanted to have some jewelry repaired and custom work done on a ring. After going to a few other local jewelers, we realized they basically just ran stores but were not real deal jewelers. Therefore, we didn't expect much when we visited Culpepper. However, from the moment we walked in, we felt comfortable. They ended up repairing our ring and actually provided options. The ladies who work there seem to enjoy their jobs and that makes a big difference to a customer. The work was top notch, fair prices, and pretty quick. We have finally found our go-to local jewelers!

I had been looking for someone to make my Dad a headstone for a few years, with no luck and running…read moreacross some untrustworthy Headstone makers on Facebook. I really did not know what or who to ask .. So one day I was just scrolling on facebook looking too see who else was in this Monument business and I randomly saw that Jennifer and Jeff did headstones and I said hey I know Jeff he's always been a pretty good dude as far as I can remember from way back in the days. So I reached out to his wife Jennifer last year about a headstone for my Dad who passed away almost 30 years ago, but He never got a headstone. I only wanted just a small one at first then I kept changing my mind and was undecided because I've never had to do this before so I was lost, but with Jennifer's Professional Opinions and Guidance throughout this whole ordeal.. I ended up getting him a full size headstone after I fully made up my mind it took me a while..and I have ZERO REGRETS !!..... I think I may have asked Jennifer about 57 thousand questions over the last few months But she in turn gave me 57 thousand answers in response ...I am soooooo happy that I went with a larger headstone my Dad finally has a spot that I can go visit that looks really nice. After all these years finally!! Me and My brother can go visit our Dad without trying to figure out where his grave spot is at.. He now has a final resting place Monument Headstone that me and my brother can visit for years and years to come..it's so big and pretty and we can see it from a distance. I've never actually got a chance to speak with Jeff but Heey Jeff I know that you were the man behind the scenes doing all of the physical labor.. Thank you so much Jeff, you really made my Dad's long time grieving kids SUPER HAPPY.. We finally have a place to visit him now and he's not lost and we dont have to search for him anymore .. WE APPRECIATE YOU BOTH SO MUCH THANK YOU FOR EVERYTHING.... IF I COULD GIVE 10 STARS I WOULD.. I HIGHLY RECOMMEND THIS COMPANY

This business is located in the same shopping plaza as the tax collector on the corner of…read moreUniversity and Dean Road. The team here is friendly, professional and knowledgeable and they provide a quality product at a competitive price point. All in all, I would recommend this business.

5 Stars for beautiful, affordable printing with great customer service (even when there was a…read moreslight snafu). I used Yelp's Request A Quote feature to price out 3 large foam signs in full color. Signarama wasn't the cheapest option, but Audrey was so quick to respond in a friendly and professional manner that I ultimately felt they would do the best job. She gave me great info, noticed the images I'd sent were low quality and might come out pixelated, and had Ben email me a full quote with two options. They have a customer portal for me to approve or make comments on the layout, as well as to pay directly online. When I was having issues paying online and called them, they helped me right away and got it sorted. We did have one snafu, where I went to pick up the signs the day after I asked them to be ready and when I arrived, their storefront was locked and no one was there. I called and a designer let me know that they were out at a meeting and short-staffed and that my signs were at another location on L B Mcleod anyway. I was frustrated in that moment because I'd driven all the way out to this location (all our communications and quotes had this address) and their posted hours showed they'd be open. The designer handled me very well (again, I was stressed and annoyed) and Ben called me an hour later to apologize (family emergency- so I totally get it) and offered to deliver the signs for my convenience that day. That worked for me and the prints turned out great! My note would be, as the consumer, be sure to get specifics from them on when you can pick up your prints and at which location, as that info wasn't provided. Overall, Ben handled the situation really well and I'd definitely go to them again for large prints.

They did a fabulous restoration job on our piece of old furniture…read more The staff was very friendly and helpful. They let us see each step of the restoration and decide how we wanted to continue.

I stopped in to ask about having repairs made to two chairs that had previously been reupholstered…read moreand refinished elsewhere. While the upholstery was beautiful the foam cushion used had no support so when one of the chairs was used the foam ripped as it was pushed through the unsupported seat hole. Thus, both need supports added. When inquiring about repairs, I was asked only one question regarding the seat, if it simply popped off, to which I responded no that there were decorative nail-heads before being told I needed to see an upholsterer. When I inquired as to why, I was informed that the upholstery had to be removed to fix the chair, a statement I believe is incorrect. The structure can be accessed from under the seat to add support. When I explained the structure of the chair, I was then requested to bring one of the two chairs in to allow them to look at it. I explained that would have to borrow an SUV and have help to bring the chair and requested that I be able to send pictures for a preliminary decision as to whether or not they thought they could fix it before bringing the chair in to the store. The store representative told me with some exasperation to just throw a chair in my car, and I didn't need help for a simple chair. I was shocked to be told that the chair could fit in my car and that I could manage to move and lift it on my own after clearly informing the store representative that I could not. In shock, I stuttered that I couldn't, and paraphrasing was told to not be dramatic and ridiculous of course I could put a dining room chair in my car by myself. I, therefore, explained it wasn't a dining room chair and I had never said it was and reiterated that the chair wouldn't fit in my car. When he started to argue the point again, I was forced to further explain that I am disabled and unable to lift a heavy chair, even a dining room chair had it been one, because of my shoulder. He then gave me instructions for taking pictures and gave me the email address to send them. Given an hour or so to reflect upon my experience, I have decided that his handling of the situation did not reflect the type of customer service I expect and likely foreshadowed future issues so I will be looking for somewhere else or just buying new chairs (the easy solution). I would have preferred to be asked questions to confirm his assumptions instead of having incorrect information spouted authoritatively at me such as I could manhandle the chair on my own which placed me in an uncomfortable position of having to explain.

Huge shout out to Jeff for a small, but very important (to us) rush order. They seem like a busy…read moreoperation but they were still very responsive to our needs and helped us make an important deadline.

What a fabulous experience I had when making a choice to get my printing done by a local company!…read more I was on my way to FedEx to get large prints made on poster board and saw Empire on the way. Being a lover of all things local I decided to give them a try. FedEx was going to charge me around $80 for the size and printing I was needing, but once I talked to Rod at Empire, he hooked me up with a better price and quick, next day service! (I was in a time crunch) Rod and his team certainly delivered! Not only did they upgrade my prints to gator board (much more durable than the typical foam board), but they called to let me know exactly when my prints would be ready and smiled the whole way through the process. I'm so glad I stopped in and went local on this one! Great service and a beautiful printing job!

Best place for fast printing jobs. I will return for my business cards! Recommended company for you…read moreurgent graphic and print needs.