When I first went back in 2023 it was amazing! I was in and out. That was with me needing surgery…read moreon my eye. However, the appointments got longer and longer. Me showing up and them telling me I wasn't on the schedule to me proving with my voicemail from them that I had an appointment. I have a toddler at home I do not have hours to waste anywhere. To this last time really made me upset. I got really sick called and cancelled and then they relentlessly called me nonstop for 20 minutes. I literally had to say ma'am I am throwing up please stop calling me. To which I was told let's just get you on the books... I said no as I was sick and barely standing up. She goes let me get the doctor to talk to you and places me on hold. Twice the gal did that. When I finally got her back on the phone because god knows what was taking forever as they were not open yet...she was like oh dr mann is going to be really mad I didn't schedule you. To which I replied I do not care I am sick. They then started calling and leaving my husband messages. Fast forward a week later. I get a letter stating I need to be seen ASAP as a possible tear in my retina. I tore that letter up. I had already told their office I was seeing another doctor. To this week I got a second letter and tossed it in the trash. This is 3.5 weeks later (yesterday) my husband has a vmail on his phone asking me to schedule. I called the office and said my name and the minute I got on they started with we need to schedule you for a possible tear in your retina. I asked her to stop talking as the office has been harassing me calling me nonstop sending me letters after I stated I would not be returning. She kept being rude to me on the phone and I finally stated I am talking. I think I have been kind so far but unless you want to be sued for harassment please stop calling/sending me letters. She replied who is this? I was like you know who I am. So that's where I am at. The office is horrible. You are just a number to them. I called my insurance and they told me they pay out the butt for me to go there. So now I know why they keep calling me. I'm over this office. There more then one retina specialist. Avoid this at all cost unless you like waiting longer than an hour in a half! I honestly wish I could give ZERO stars.

Staff has been absolutely rude and the way the Dr speaks to his own employees is ridiculous! I…read morewouldn't suggest going to this eye specialist!!

I cannot say enough how much I love Ideal Eye Surgery in O'Fallon IL!…read more I woke up to Van Gogh trying to create a massive black abstract painting in my right eye. I initially started swatting at the spider flying around on its web and trying to attack me before realizing that there was no spider but definitely a HUGE concern. I called their office and was in seeing a doctor in less than an hour. Their timely, phenomenal, and reassuring care they provided was absolutely top notch! I also had my cataract surgery done by Dr. Stock in 2019 and received equally impressive care from he and his staff, as well as the surgery eye center then as well! They genuinely care about their patients and their well-being! Thank you Ideal Eye Surgery! TLB

Agree with one reviewer's "cattle" reference. Factory-style procedure, as the goal is volume and…read moreupselling. 2 1/2 years later, I get two $40 copay requests from a debt collector. Can't that be charged when the patient is there or even before the visit, like some doctors do now? Avoid that place.

Super Professional Optometry Office with State of the Art Equipment and knowledgeable staff…read more For years I went to one of the Chain Optometry Clinics and it was always the same cookie cutter; get you in, check you out and try to sell you things. I didn't realize how good a clinic could really be until I went to Belleville Optometry. They are my GO TO Optometry provider from now on.

Had a minor eye injury and came to Belleville Optometry for a follow up exam. They were able to…read moreget me in quickly and Dr Taylor gave me an exam all good. Very friendly and professional. Would definitely recommend. Thank you Belleville Optometry!!

they run you through like cattle going to market. doctor was rude and had no patience in answering…read moretwo simple questions. I will NEVER go back!!!

I just want to say most of the other staff at various locations where really professional...but I…read morethink Dr. Urwin is a complete failure as a doctor and I surgeon!! All he cared about during my surgery was shooting the breeze with the other staff or nurses!! I really think he messed my cataract surgery up because of his lack of personal attention to me when I was under the knife on my eyes!! I know see floating spots in both my eyes ..and also can see well when I look into the lights...like porch lights for example!! Also they are still hounding me for more money for the procedures...even with insurance I already paid over $700.00 cash for this simple surgery...that I think should be no more than $300 total...plus this doctor needs to retire and live his life...or get his license revoked period...cause all he talked about was having guests and BBQ...or fishing...

According to their mission statement "you will find eye care professionals who genuinely care about…read moreyour health and are dedicated to providing exceptional personal service to everyone who walks through our door." This statement is a total lie! I'm not sure how they can claim that they genuinely care about your health when they tell you they are going to research info about contacts for you but never calls you back. He even acknowledged that he "ghosted" me when I stopped in their office to find out what was going on. Once again, he said he was going to call a company for more information and get back with me the next week. That was back in September and I haven't heard from his office since then. They are not worth me wasting my time with an office who clearly does NOT care about their patients! Glenda B

First time visit with Dr Murphy. He was thorough and detailed in helping me understand some issues…read moreI am having. Both he and his staff were very friendly and welcoming. Glad to have him as my new eye doctor. Would recommend him.