Well, first of all follow the rules that are on your webpage. The driver told me he couldn't pick up lawn waste, but it doesn't state that on the webpage. The driver throws the trashcan in the ditch, which is about 3 feet deep and he just leaves it there would be nice if the driver didn't leave the trash cans in the middle of the driveway where I have to stop and move them and I'm on a Very Heavy St., Tyler Town no, I would not recommend this business whatsoever. If there is an alternative, I will find it. read more

Queen City Disposal - Trash cans left in the middle of the driveway - Junk Removal & Hauling Near Me - Clarksville, Tennessee

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I went through Mary Beth for a dumpster rental and haul at a renovation. The bill was not straight forward and when I thought I was getting a price a little under the other vendors of this type I ended up getting a bill much, much higher than the competition. Plus, they delivered the dumpster a day later than they said they would (I wasted money on labor I scheduled for that day). It's just not a business that will last and it certainly isn't worth your hassle as a customer. I recommend hiring someone else. read more

Um...what's going on with the trash service guys? Missing pick-ups then lying about actually coming by is bad enough. Now this week I have pizza left in the road because the guys were too lazy to get out and pick up the trash that didn't make it into the truck. I literally watched as the truck drove back past my house, stopped for the neighbor's can, and completely ignored the pizza they left dumped all over the road. Seriously? Imagine if we all did our jobs with this level of excellence. read more

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They need to get their SHIT together! We have been with this company for years. They were suppose to pick up our garbage yesterday but didn't my husband finally got hold of somebody & she told him that they come thru around 4:30 am & that out trash can was not out by the road. Ever since we used them it has been right by the road. She suppose to have talked to the person & he said we didn't have it out. Which is a LIE. Of course they can't come & empty our trash till next Tuesday. Our van is full she told him she would let them know that there will be bags on the ground. He told her that shit ain't gonna work cause we have 4 dogs that run loose & we don't want to have to pick up what they tear up. It is BULL SHIT THAT THEY REFUSE TO MAKE IT RIGHT! If we could use another company we would but they got us by the balls. I HAVE TO GIVE THEM AT LEAST ONE STAR BUT I WOULD GIVE A MINIUS 10 read more

trash flew out a garbage truck onto a public rd as i waved at the driver to stop so he could re claim the garbage he kept driving

I recently moved into the area a couple months ago. I put my trash can out the night before. I have had my trashed picked up only a couple times. I have called and left contact requests on their website almost every single time. When I call, they say someone will pick it up and immediately hang up. They have never called me. I called again today and they said I have never left my trash can out or called in. As I can see from other reviews, I'm not the only within the last couple of months to have terrible service. This is no way to run a business. I would not recommend read more

Anybody can make a mistake so when they picked up my can by mistake I could have worked through it. When a week has passed with no can, nobody will return my call, promises are made and not kept with no resolve in sight it is simply unacceptable. Friday - Friday is bad with no trash can and they do not even care. read more

We are not Queen City customers. However, we live behind a little shopping strip off Dover Rd. Every Thursday morning between 5:15-6:30, they empty the dumpster behind the business in front of our house. The driver shakes the dumpster 10-12 times. Called the office, they said the customer requested that time and nothing they can do about it. They said they could start at 5 am. Walked over to said business and asked about pick up time. They never requested that time. Went to QC and spoke to Marty. He was so rude. Now, the pick up still between. 5:15-6:30 but, now they shake it 20 times. Dumpster is about 200 feet from my front door and bedroom window. This company doesn't care about the residential area that it effects. They even had the nerve to try to get me to switch my trash to them. Not in this lifetime. Save yourself some trouble- read these other reviews on Queen City and pick a different company. There are so many options in Clarksville-granted none of them are great but, save yourself the trouble and avoid Queen City and their bs. read more

I have been with the company for 3 years and have been completely satisfied. I have used the roll offs for yard cleanup and I was pleased with the price and response time. I have had a couple issues but nothing worth mentioning or giving a poor rating. read more

We have had continuous problems with this company. Either they miss our pickup, or they don't pick up at all! When we call to inquire when our trash will be picked up, we get someone who knows NOTHING about what's going on! This is the worst garbage service I've ever had! It is true to its name! They make sure they will bill you for the whole month, whether you receive a month's worth of the services. Diane read more

I have had them for about 4 yrs and things were going ok, but the lil things add up! Certain employees are rude and unknowledgable of drivers service. The price seems to go up every year and how many times do I have to call about my trash not being picked up before someone actually acknowledges it?! Finally fed up and now im moving on. read more

I have used this company for a few years. However, since about Feb 2020 they have not being showng up on time or not even showing up for a week. When we call to ask why they miss and for some reason they say it was a holiday and obviously to the rest of the world, It was not a holiday! I have also been told that they have came by at times but I work from home and they don't come by. I wish they would get their act together and I hope this helps others decide who not to go to. One last note. I have discontinued my services with them as of April 2, 2020 and they still have not pick up the trash can and todays date is June 3 2020. I will not recommend! read more

Very nice ladies in the office, but the service is lacking. First week, cans were delivered. Second week, I had to call because no truck came by - they sent someone out that weekend "as a courtesy". Third week, I called and had an extra can delivered. I got a collection letter in the mail yesterday with a $10 surcharge (after pre-paying for the first quarter when service started). I canceled service today and went with Airborne and saved $5 and hopefully a continuing headache. read more

My service was supposed to be $55.00 every 3 months. I never got a bill that cheap. The bills were always $60-$80.00 with a $10.00 late fee on top of that! It turned into a bill that never got paid, because the amount was always changing, and the late fees would add up. If you do not pay the bill in full in 15 days, you will have a nightmare for months. Not to mention that they would miss days. I got to the point that I would leave my trash can on the curb. The lady in the office would lie and say I did not get service because my trash can was not out when it should have been. I told her that my can has a permanent spot in my front yard, so that was a lie. I got no credit for not getting service that I paid for. This happened several times. read more

Avoid this company. There are several others in the area. I'm looking at two weeks of trash that's still sitting at the end of my driveway. They were supposed to come yesterday, my husband called in the afternoon, they promised to come and never did! Aside from this they have not come at a regular time on Thursday in months. At 7, they open, I'm cancelling my service and going with airborne. read more

We have used Queen City for a year now and they are always so professional and so helpful. Theresa ALWAYS goes out of her way to ensure everything we need is taken care of. read more

I paid to get trash service weeks ago and I was told I was going to receive my garbage can that following Tuesday, I call Wednesday because I had no garbage can, I was then told I will get it that next day and still nothing. Called Friday and then always apologetic and with some excuse on why it didn't get delivered and then said I will get it on the upcoming Monday. I called Tuesday and they said they will make it priority and deliver it that day. That never happened. Called Wednesday and they said that they are waiting on a shipment of garbage cans and that Covid delayed the shipments. Also there are older accounts that would have to be fulfilled before I would get mine. So all of this new information would've been great to hear from day one, if any of that was even true! I said if I don't have my garbage can by the next day I need a refund. Called again that next day and was wanting to cancel and they asked what they can do to keep me as a customer, I responded I'm with I need my garbage can today. She said let me see what I can do and puts me on hold for 10 minutes then hangs up! Then I called back and I was on hold and forwarded to an automated line, during that hold I call back on a different phone and sure enough they answer! Asked for a refund, so now I just have to wait and see if I actually got it. Needless to say I called their competition for service and mentioned how Queen City is ran and staffed by a bunch of degenerates and she stated she's been hearing that very often! THIS COMPANY IS TRASH! read more

They aren't consistent with their pick up times. Pick up time varies greatly, some days 6 am and others like 1 pm. They sometimes don't even come on their pickup days! Annoying AF. read more

If I could I would leave NO stars. At first this was a very good Company but like always in due time most Companies change hands and they just don't give a rats ass about their customer anymore. Leaving trash scattered in the street because the truck driver is to dang lazy to get out of the truck he is assigned to. They went from a two man show per disposal truck to a one man show because of the arm that picks up the cans now. My husband and I on several occasions had to pick up trash that the truck left behind that flew out of his truck as he went down the road and sometimes it wasn't even our trash! The day after Christmas this year 2019 We left two boxes next to the can to be picked up. Nope, he left them. To beat all, I was standing in my garage watching him drive away! Never did they have a problem before picking up an extra bag or box or two. Another time the arm did not shake all the bags out and two remained! Stunk like you know what because it was summer time. Sometimes the arm tips the garbage container over and the driver again leaves you to have to set it back up! There are a lot of good elderly folks out there that can't pick these containers back up. Shame On You!!! I put in several complaints before and they seem to fall on deaf ears; So after this review I'm calling and cancelling our service with them. This Disposal Company got Way To Big for it's britches and stopped caring... So now I need to go pick up the trash that they left in the driveway yet again, and then make a phone call... I think I'm going to just buy a Big can at Lowes and haul off the trash ourselves! Very Disappointed Longtime Customer for years.... read more

I live in a subdivision that uses Queen city disposal exclusively. They will randomly change their time for pick up and miss 40% of the cans they're supposed to pick up and then tell you your can should've been out the night before instead of fixing their mistake The can was 5 feet from the curb read more

Sold my house there in Clarksville, tried to cancel service beginning of the month, had a refund coming since the account was paid up till the end of the month. It has taken me 4 additional calls to get this refund processed and still no refund as of today 24 days after the first call. Todays representative, Briana was extremely curt and rude, offered no explanations, apologies, just said it would be back on the card at end of the week even after I explained I've had to call 4 times. As a client facing employee, you should probably have some sense of professional acumen on how to deal with the public. read more

Sadly there are not negative stars. These people lied to me about when a can would be dropped off. They said Monday, I called Wednesday and they said Friday. They were unwilling to correct the mistake. When I advised them that I had trash piled up around my house, no one cared. Hopefully I can find someone to get me decent service where a customer feels valued. Not a crew of apathetic people who blow smoke up your butt and don't care. Their tag line should read "Queen Coty Disposal: Our service is trash. read more

Queen City was kind enough to come back after we missed our normal pick up time. All we had to do was call. Thanks Queen City!

Worst trash pick up I've ever seen. If it falls on the ground while they're dumping it that's where it stays. And the way holidays fell at Christmas and New Years we didn't get our trash picked up for two weeks. I'm all for everybody being off for the holidays but you could've come by and picked up on a different day that week so our cans weren't overflowing in the meantime. It's a very inexpensive price but you get what you pay for.. read more

I have had nothing but great service from Queen City! Both with the actual pick up and with the gals at the front desk. Great service. I would recommend them. read more

Hands down, this company has to be the worst I've ever had the continual frustration of dealing with. Most Clarksvillians tolerate the non- chalant, non- caring attitude of customer service people in businesses of this city because it is a military town with an endless supply of prospective customers. They act as though they have a goose that lays an endless supply of golden eggs, so they are not too concerned about your complaints. However, one wouldn't easily consider that the same attitude exists in a freaking trash disposal company, as well. I mean, how hard is it to pick up trash in a consistent manner and leave the trash can where it is not sitting out in the street? It's not rocket science for Christ sakes! I've made numerous complaints over the phone to these people about this and they don't even seem to care about your concerns while talking to you. I'm done with this freaking company. Folks, as most of you already know, life is busy enough as it is stands without the need to continuously be on the phone calling a non- caring company in an effort to try to get them to properly perform the job they are being paid for. I highly recommend you save yourself a tremendous amount of grief and seek another company which will give you good service. read more

Time and time again they ignore additional trash or boxes that we set next to our can that simply won't fit. We don't have a large enough vehicle to get rid of it ourselves so it becomes a huge hassle to try and find a way to transport it. Not sure if it's company policy to not get additional trash if it's not in the can but god forbid you buy a large tv and it comes in a box that with normal household trash won't fit. Also have left debris numerous times on our street after dumping cans and then just driving off instead of making sure litter is collected. Again not sure of this is a reflection of the company or just lazy drivers. We just believe if you pay for a service it should be done right and conveniently. Not doing it inconsistently forcing the customers to wait an entire additional week to figure it out themselves. read more