Right on time for us to get to the hospital wth time to spare plus we got picked up at hospital for…read morehome without any problems Driver was very nice to us and he was helpful thank you

The drivers are friendly, when you can get a cab, but if they think it might be a trip worth less…read morethan $10, they refuse to pick you up. Don't ever tell them your destination when you book it, unless it is a good, long trip. Unfortunately they have a monopoly in Burnaby. A better bet is to get an Uber.

My wife and I traveled by train from Bellingham WA to Vancouver to watch the World Cup final and…read morecelebrate my birthday. We traveled by cab to our destination to meet my wife's cousins and enjoy the afternoon festivities. In my haste I left my favorite sweatshirt in the cab and didn't realize it until much later in the day. My wife contacted Gelu at the company and over several days of correspondence they were able to locate my sweatshirt. I'm very appreciative that Gelu contacted us several times over the few days with updates and really made the extra effort to locate my lost item. That in itself is enough for me to not only recommend Black Top and Checker cabs but to seek them out next time I need a cab in Vancouver.

After visiting Vancouver 3 times in the last year, here's my take regardless of the Taxi company…read moreused: 1. I haven't yet had a 1 or 2 star experience. Rides have been safe, clean, and comfortable. 2. Cab prices are often competitive with the Uber option. 3. A lot of the drivers (Cab and Uber) seem to be fairly recent immigrants that are working hard to help make it in their new Country. The Black Top and Checker Cab ride was from the UBC Museum of Anthropology back to our WorldMark condo. The guy wasn't particularly talkative (not a requirement) and are ride just fine.

A cab showed up and wanted to put my hypoallergenic service dog in the trunk because he was…read moreallergic to dogs. I told him I was too and that's why I have a hypoallergenic one but he won't unlock the door and took off. Later he wrote that he could not find me. Cab 189B. The liar. I am going to make a complaint. I have a witness. I had to get another cab and was 20 minutes late.

Service was cars clean and good driving. The lack of a star because no rate exchange on card readerread more

Fast and fair price ! Only $35 to get from riverside to downtown! The phone call was quick and easy…read moreand they communicated well, knew what they were doing.

Hello, This is Dunya…read moreIsmail, I am writing to file a formal complaint regarding a very concerning experience I had with one of your drivers yesterday. I believe the driver's name was Gurnaj Sidhu. I called for assistance to have my vehicle jump-started. This is a service I have used before, as I was in the process of selling my vehicle and do not know how to safely jump-start it myself. When the driver arrived, he connected the jumper cables incorrectly. As soon as he attempted to start the vehicle, my car began sparking and produced a significant amount of smoke. Both I and the potential buyer who was present immediately noticed what had happened. We approached the driver to check the connections and it became clear that the cables had been attached the wrong way. The buyer informed the driver that the cables had been connected incorrectly. The driver then called his father and stated that the cables were not working, which was inaccurate. Both the buyer and I witnessed the sparks and smoke coming from the vehicle as a result of the incorrect connection. The driver later brought another taxi driver to assist. They attempted to jump-start the vehicle again, but it did not work. At that point, we believed that the fuses or other electrical components had likely been damaged due to the initial mistake. When I expressed my concerns and told the driver that he should not have attempted the procedure if he was not familiar with how to do it properly, he became extremely aggressive. He began yelling at me, telling me to "shut up," and repeatedly moved very close to my face in an intimidating manner. I felt threatened and uncomfortable by his behavior. What is most disappointing is that at no point did the driver apologize for the damage or take responsibility for what occurred. Instead, he continued to raise his voice and argue with me. As a result of this incident, my vehicle is no longer functioning. I would like to speak with a manager as soon as possible regarding this matter. I have a witness who observed the entire incident, including the incorrect cable connection, the smoke coming from the vehicle, and the driver's behavior toward me. Additionally, the second driver who attended the scene also acknowledged that the situation was not handled appropriately. This entire situation has been extremely upsetting and unacceptable. Not only was my vehicle potentially damaged due to the driver's negligence, but I was also subjected to aggressive and threatening behavior when I attempted to address the issue. As a customer, I should never have to experience damage to my property, be yelled at, or feel intimidated by an employee who made a mistake. The lack of accountability, professionalism, and basic respect shown during this incident is deeply concerning. I am requesting that this matter be investigated immediately and that I be contacted by a manager to discuss a resolution. If this issue is not addressed appropriately and in a timely manner, I will have no choice but to pursue further action, including contacting the police regarding the threatening behavior and exploring other available avenues to recover the costs associated with the damage to my vehicle. Please contact me at your earliest convenience to discuss this matter and the next steps. Thank you for your attention to this serious issue. Sincerely, Dunya Ismail Phone: 236-866-9010 Email: kurddunya46@gmail.com

A 35 minute drive took an hour and a half. Didn't take any main roads, only went through…read moreresidential neighborhoods.

I do not recommend getting a taxi from these people, especially if you are female. First cab we got…read moreour cabbie had a problem with my spouse sitting in the front seat, but reluctantly took us anyways. Second cabbie on the way home had a fit. Told us he had too much stuff for anyone to use the seat, we decided it would be better to just call the company and get a different cab. Third cab arrives and like the first guy he has a problem with my spouse sitting in the front seat. The only reason he took us was because we continually asked why she couldn't sit in the front seat and how it was discriminatory. This was a very hot day and after a block my spouse began to feel uncomfortable as the man turned off the ac because she was wearing no bra. Most of the cabbies make females feel uncomfortable if not unwelcome in the cab compared to if you were a man.. and don't get me started on the state of most cabs and the smell inside them.

I take Belair Taxi most mornings to the Port Coquitlam West Coast Express Station as I work in…read moredowntown Vancouver. If I work late and have to take Skytrain, I can even count on them being at Coquitlam Centre Station for the journey back home. From the Lovely Dispatch Lady to the Drivers, everyone is very pleasant, courteous and I always feel safe and receive EXCELLENT service. I HIGHLY recommend them! Thank you Bélair Taxi for all you do!! Sincerely, Lady on Flint

Took the MacLure's Cab from the airport. I totally forgot that there is a $4 surcharge when leaving…read morethe airport. I used to live in Vancouver and it was a fixed rate. It works out about $15 cheaper if I took an Uber instead. The cab driver did help with the luggage. The taxi felt old and the seats were somewhat cold.

family customers since 1950. got in a cab today and they managed to run up six dollars sitting in…read morefront of my house. It has never been the way pricing has worked. driver of #M180 will run up $6 in your driveway. the rest of the cabbies deserve to know this is the man who is destroying an already antiqued service. my family has been using your services for 75 years. we will no longer be. thank you M180.

Prompt, courteous service. Two trips to the airport, one pickup was late, but they called ahead to…read morelet us know - very nice. All drivers were gentleman. So glad a professional service like this still exists.

I had only one encounter with a Guildford Cab driver who I found to be aggressive and hostile, that…read morewas enough for me not to use the company again, his driving skill was not the greatest