I've been coming here for about two years, off and on, for pedicures; the place is run by a…read morehusband-wife team. They both have heavy SE Asian accents, so I've always had trouble communicating with them, which may or may not be an issue for others.
The good:
They take cleanliness seriously, with many tools coming from a sterilizer (although the pumice stones seem to be reused with only a rinse, based on what I saw). They always wear face masks, and there are clear plastic panels hung between their station and the massage chair pedicure station.
The prices are very affordable, but I've only ever done basic pedicures with sometimes a basic manicure.
The neutral:
The place plays piano "Muzak" only -- the same CD, over and over. It could be worse, but they didn't quite attain the "soothing spa" environment they might have been trying for.
Furnishings are old and somewhat worn; again, meh ambience, but irrelevant to the service.
The not-so-good:
I usually get my pedicures from the husband; he is thorough and careful, and my nails end up looking good. While he isn't always willing to give me what I ask for, he'll take the time to try to tell me why I can't have it (in particular: nail shape -- I have square beds but hate square nails; and the callus-shaving, which he won't always do to my satisfaction, telling me the calluses are there to protect something -- I think). He often comes across as a bit brusque and impatient with me, but that might just be more communication problems.
I had a pedicure from the wife of the team last time. I find her even more difficult to understand than the husband, and she seems to have a harder time understanding me. She also seems to focus more on speed than on care. First, she didn't give me any time to do more than dip my feet in the pedicure tub before she got started -- a three minute soak first would have made the callus removal easier and more thorough. I like my toenails a working length: just shy of the end of the toe, so I'm not gouging my shoes. She cut them back so short they feel like I have ten stubbed toes, and she cut down the sides of the toenails, cutting ME in the process. It hurt, and I said "ouch!" When she cut me, but she didn't apologize or say anything. One cut was bad enough she had to apply pressure with cotton to get the bleeding to stop. The callus removal was less thorough than I prefer, although she did use the callus shaver, which I like. She wasn't able to get the calluses on my pinky toes, which are difficult to reach and take care to properly deal with.
I had a manicure this time as well. Some of my nail beds are oval, and some are square; I prefer rounded, working-length nails (just a bit past the ends of my fingers). Some of my nails ended up rounded, and some ended up square; she tried to explain that they matched the nail bed, and to round them would go down the sides too much. I wish she'd discussed that with me beforehand. I have really thin, fragile, friable nails; I had to stop her from filing the tops too much. (I don't care if you are trying to smooth them; if they flake and peel and break as a consequence, that is not ideal.) point is: two years, and not only have they never bothered to learn my preferences, but I've also never particularly felt welcome.
Final straw: it's a week later, and the too-short toenails still hurt. My big toe, where she seriously cut down along the side, is red and sore. I'll be soaking in Epsom salts for a while, it seems. And seriously growing out my toenails before I go looking for a different nail salon.