I brought my mother in law to do some banking. She doesn't like going online or using ATM. She…read morelikes that personal relationship with the banker. Ambience: this is a small community bank. They observe social distancing by placing a guard at the door who only allows a few people in at a time. Service: being smaller, they are better able to develop relationships with their customer. My mother in law insists on working with "her banker". They are attentive and eager to assist.

Great experience! Professional and courteous. I opened an estate account with the help of Jin Kim…read more He is what customer service should be based on. It was obvious that they valued my business. Overall from desk to teller a wonderful experience. I highly recommend this branch.

No help at all- you can literally wait for an hour and not get assistance. Very understaffedread more

It's horrible! They need more people to work ande give faster service. No one tells you how to…read moremake an appointment in order to be attended. Waiting in line it's a nightmare.

Came to the drive thru to deposit cash. There are 3 areas to deposit and there wasnt a line when I…read morearrived. I been waiting 30min so far. I pressed every button and even waved to get their attention so that they can see me just in case the cash deposit thing is broken. Nothing but blank stares from the tellers. I'll be leaving now because I have grass to watch grow.

This bank is located on a super busy corner on Main Street. I was there over the weekend and was…read moredismayed at how unkempt the ATM area was. The floors were all sticky and dirty and not just one spot...the whole floor! There was also garbage and receipts strewn about. This bank used to be kept nice and tidy and was always clean but lately, it's become pretty run down. I saw a security person on duty (off hours) which they never had before but I think it is be of the amount of loiterers seen there recently.

Not their best location. As is in the middle of Flushin…read moreMain street, gets very busy. Expect to do lines, and wait. Not their cleanest location either. They do have multiple chinese speaker available, but no spanish when I visit. If you like the Bank lollipops they provide a personalized one. They offer all the services and they have like 5 ATM indoor outside the bank 24 h available. Staff is polite as expected in any bank. If you can avoid the location I would. If you are around l, just know that you might take longer that in any other Chase location but they will have the job done. BTW even if you have chase account, you have to pay $5 for a money order!

In all honesty, I do not like many aspects of HSBC and their requirements to get a decent APY…read more However, I also understand their advantages in terms of international transactions. I needed to close some accounts for a variety of personal reasons, and Halina could not have been more helpful, cultured, cultivated and delightful in her conversation. I will come back to the bank on my own terms when I am able to reconcile finances to abide some requirements which I still insist are inconvenient. Halina made me feel comfortable, did not resort to fearmongering and earned my respect without making me feel judged. I had to make important decisions under emotional duress and Halina was the perfect individual to guide me through with class, phenomenal financial knowledge and integrity.

I when there and try ro open account, customer service was not friendly at all and rude , they say…read moreto open account was $ 100,000.00 minimum which is not right at all last year was 5 thousand dollars to open account how increasing so much money am very disappointed about this terms and conditions something may be wrong with this bank please be carefully everyone

I came in to give NAVY FEDERAL CREDIT UNION ( NFCU) some money and the turned around and gave me…read moremoney. As they say!!!! Where they do that at??????? NFCU that's were. So I had 3 checks to deposit because I thought it would be better and faster than mailing it. Brenda was my CSR and she was astounding. She provided me with information on how to do a mobile deposit. I told her I knew how but she was insisting on telling me regardless. Sometimes, it is better to be quiet and listen even if you know how to do it already. Brenda gave me a check for $5 so I can practice and not be shy about using mobile deposit. IT'S MY BIRTHDAY I have only been banking with NFCU since about January 2025, I already received a credit card with zero % term interest and earned $250 for reaching the program requirements within 90 days and the card is 11% lower than the cards that I have. I was able to get a loan at less than 13%. Doing business with this bank has been a perfect 10/10. Customers service is top tier A1. I dealt with a few CSR's but didn't get their names. Thanks NFCU and staff.

This is the absolute worst bank and I urge everyone not to do business there. Customer service is…read moreterrible. It takes forever to accomplish anything. Stay away!!!!

This Capital One location is conveniently located but inconveniently situated. There is no parking…read morelot and the drive up service exits right out onto a busy sidewalk so use caution. The interior was recently renovated and it's nice and clean but no one is ever at the desk to ask questions. Additionally, the teller, while friendly was dressed inappropriately which doesn't give a great image to the bank. Capital One itself does offer great interest rates and easy online banking.

I have been sitting in the lobby for one hour for my turn to see the only one customer service lady…read moreto help us. I walked into the lobby at 9:15 am today, and it's 10:15 am now. It's ridiculous! I am planning to remove my business account from TD Bank soon.

I deposited 50K Feb.2025 for Chinese New Year's day Promotions at Flushing Citi Bank. Waited until…read moreNov.2025 to get my price, but I was told Nothing came yet. back and force I back again, today I heard since my CD added to an existing account on Feb. 2025, not a new account. I can not get anything. But this was not my fault, I did my part. you bank opened for me, since you made a mistake, I have to pay, this is not fair at all. So I went to see the manager, he can not help at all. Totally wasting my time!! This is really ugly ! I am your client since 1995. I did nothing wrong why I have to pay your mistake?? Citi bank can not fix their mistake at all ???

A receptionist at the front desk put my name down on the list at 11:35 AM. I waited till 12:20 pm…read moreto see a banker for making a small change to my account. Ciita lin ignored me when I inquired about my wait time, and came back with a prime Dona attitude. During my wait, I witnessed almost a half dozen disgruntled customers walking away with frustration and disappointment. TARP may save you once, but won't bail you out as always.

The staff at Ridgewood Savings Bank is always helpful and courteous…read more I have been a Ridgewood customer for many years and the staff is always available to assist. In particular, Kathy S. is always a great help. She knows the routine and always processes my transactions correctly and efficiently. A 5 star teller!! thank you.

I was referred to this bank by a good friend of mine. As first I was a bit hesitate. I have never…read morebanked with a small community based bank before. I usually have accounts with Chase, BOA, HSBC, Citibank. When I first arrived I was greeted by Willis. He sat me down and explain to me all the benefits of opening an account at Ridgewood Saving Bank. One of the things he explained to me is that I can use my ATM cards at hundreds of MoneyPass location without a ATM surcharge fee. This was something I was not aware of. I found him to be a extremely professional and knowledge individual. I plan to refer more friends to open an account here. Just ask for Willis!