Don't try to call I held for three hours, no answer. The day before I got a recording that said I'd get a call back. six hours later I got a call back and the person on the other end never said a word! After me yelling hello after my third hello. God forbid I was starving. Also a NEGATIVE rating should be available read more

Contrary to what other folks on here have written, I went to this center to finish my EBT recertification process, waited a very short period of time, was called to a window, had an excellent experience with a very polite and courteous HRA employee at the window, she handled everything professionally and I was done in less than half an hour. read more

On April 25th & again on May 15th, I went to the LIC NYC Department of Social Services office to get help paying my storage bill. The on-site supervisor (Ms Washington) was rude & made it very difficult for me. On May 23rd, 2024 at 1 pm, all of my belongings in a Public Storage unit in the Bronx were auctioned off online by StorageTreasures. I've been a Public Storage customer since 10/2022. I thought my belongings would be safe in Public Storage, while I searched for employment & I could rent an apartment. My son's ashes, my pet's ashes. I worked hard to obtain the diplomas as a 1st gen, childhood pictures/books. I grew up in the group home foster care system in NYC, after aging out I've been on my own since I was 16 yrs old. The storage unit wasn't just a collection of things, it was a sanctuary of a life I built on my own, a testament to my resilience. I suffer from psychosomatic nerve pain, PTSD, anxiety & depression from long-term trauma. This last year has been routine visits to the doctor's office, MRIs, & physical therapy. On that Sat May 25th, I was rushed to the emergency room from stress (17 hrs of regurgitating bile). In April 2024, I was diagnosed with cancer. While I understand the need for businesses to enforce payment policies, in this instance, a more humane approach could have prevented significant emotional & physical distress. This was about the heartless cruelty of taking from someone who already had very little. I was told the buyer of my unit was given my information to make arrangements to return the irreplaceable items, even allowing me to repurchase my belongings. You can't be this amount of heartless or evil! read more

Literally the worst bureaucratic experience I've ever had in my experience living in NYC, over 50 years much worse than DMV. They pick up the phone but won't answer it. That's my consistent with my experience visiting there. The staff does not want to help people. Rude for no reason. I need help desperately, and the staff could be barely bothered to answer the most basic questions. They need to fire everyone and start over. Privatize, or do what they did with DMV. What a terrible way to be treated when you need help and at the most vulnerable place in your life. I hope they all have to go through this experience just to feel how humiliating it is. read more

SNAP location 32-20 Northern Blvd is the most disorganized place in NY! To get to window and speak with employee of this location takes more then 3 hours! The flow is not controlled by anyone or supervisor. Many security employees are just standing there and watching! Doing nothing! I saw some employees are on their phones for some time! The number called to come to the window it is every 10-15 minutes, if nobody comes to the window, employee just take a break. Like today, at 3pm security guy announced the employee will take 20 minutes for some meeting!!! All of them. Calling HRA it is impossible to speak with any SNAP person, it is also impossible to speak in person with SNAP employee in this location because of the time waiting!. They have jobs and benefits, we don't have jobs and we need help and food! This place needs a new management! read more

Absolutely the worse center in New York City. lack of professionalism, constantly mismanaging cases. They delay cases and reject cases for insufficient reasons. Everyine should be fired and rehire workers for better experience read more

Terribly rude!. They pick up phone and send u to voicemail immediately. I don't understand how they keep their jobs!

Very poor service and customer service care 6hourson hold on my phone no customer service agent and inexperienced workers etc horrible

Very unprofessional and no type of understanding. The staff is clearly over loaded with work I've been here since 10am with a lot of other people that are here and they still haven't called any of us. On the 4th floor where it seems to be the most people the machine that calls the numbers are down and you can barely hear your number being called. There is really no reason we should have to sit here all day just to apply for benefits. They either need some more help or some better organization. This is just ridiculous it discourages people that really do need the help from applying for it especially then having to deal with the nasty attitudes of that staff. read more

Queens SNAP Center - Not even that crowded and still at 5 hour wait. - Public Services & Government Near Me - Long Island City, New York

The security is so rude. Your spoken to like your not allowed to walk on this earth. Sometimes people need help be nice. Depending on who helps you, you might not have to come back for a second time. Don't expect to mail in your documents or fax or better yet try to get someone on the phone. You always have to go there ALWAYS. Their times aren't reasonable either, it would be nice if they had one late night a week. Jamaica snap center has different hours. I never been there before but this center is the worst. Good luck. read more

I visited here today with my aunt and was helped by the case manager, Ms. Washington. She was very kind and was willing to assist us at the end of day when most people are usually checked out. Thank you again Ms. Washington as I would definitely endorse her! read more

Do NOT come to this center if you want help. Nobody here knows what they are doing. They will just give you the run around and send you to different floors. I was at the center at 8:30 am and I did not get out until 7 pm. And I still did not get any help with my application. When you first walk in, you are to get a number and wait to be call. However, the numbers are being call randomly. The computer will flash your # only one time, so if u went to the bathroom you will not know if you number are being called or not. The system is totally chaotic! The staff here are very rude and disrespectful. They don't know anything but just send you to different floors. And every floor you go to is the same. Take a #, wait to be call. The # are called randomly and stuff will all tell you they don't know and can't help you. Shut this place down! Why wasted tax payers money when these people are not helping us. read more

Ok,ive been dealing with "people" for months. Im poverty level , 67 and sick. No way i can give up, or i'll be homeless soon. They are very stressed unhappy, and obviously cant be fired and wont be no matter how rude,unhelpful they are,and lying must be encouraged by superiors because everything is recorded. When i applied I went thru everything with correct paperwork and 2 mos. later with no way to contact them I was denied due to " applicant stated during interview ,she did not need or want assisstance". Of coursI never said any such thing.Why would I spend 6 hrs applying and then refuse the help? So be prepared for them to make up lies to get rid of you. Most would have to give up and the state knows that. Dont accept it if you are truly eligible. read more