Staff is friendly and young, location is convenient with the large building and parking lot. Unfortunately didn't have a great first experience today. Having forgotten my paper order, I had my doctor's office fax it in. My time came up to go in and I let the girl who first called me in know, and she said that after checking it hadn't come in; she'd keep checking and be sure to call me in when it did. Between getting forgotten and having to ask multiple people to check, it took almost 50 minutes for them to get me in, with my appointment happening happening about an hour later. It would've been faster for me to drive back home, get my order, and drive back... I've never had it take this long at a Quest where I've had to fax before. Staff explained bc it's all electronic to their computer system, their fax orders come in slower? On me to remember my paper orders but on a company to run efficiently. Hope issues like this in combination of electronic and human services can be more efficient in the future. read more

Fasted all day to get routine bloodwork but just got a sign the the Quest on Huntington, Arcadia that says that they are permanently closed. States to go to the Quest on Duarte rd, Aracdia nearby. Since I got there early , I went to Huntington and there is no appointment found, I went on standby waitlist just see to see after 2 hours, no movement. Everyone in the lobby were super upset and it felt very uncomfortable with so many frustrated, upset, vocal people. It felt like DMV, where the workers are indifferent and not trying to help. The lady indicated that corporate knows about the permanent closure of their facility and still books patients. I suggested they notify corporate again to fix that to avoid hundreds of people scheduling appointments unaware they're booking for a closed facility. read more

Quest Diagnostics - Permanently closed. They should update their scheduling software and their online presence like yelp, google etc so people are made aware. - Laboratory Testing Near Me - Arcadia, California

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The worst customer service The lady kept saying she needed to take Her lunch break and it wasn't even 11:30 am so she didn't want to take any patients simply because she wanted to take her lunch break already (which is fine - you're hungry you're hungry I would want to eat too if I'm hungry) Btw the office was empty and this lady was just waiting for her next appointment- she could have taken me since she was still waiting before leaving for her lunch break. Snappy, unaccommodating, very unfit to be in service industry she should be fired read more

I'm surprised to see the bad reviews because I've always had a great experience. Came here twice for bloodwork and was in and out within 10 minutes. Make sure to make an appointment online or else you'll be waiting forever. Check in is extremely easy, they will text you before your appointment with a link or there's also a tablet when you enter. I've always got called in right on my appointment time, super quick and efficient. The technicians were always nice and friendly to me and provided great service. I've been traumatized by bloodwork before because I would always leave with a huge bruise or scar. The technicians here have no problem finding my vein which I really appreciate, no bruising or scars! read more

I've always had a good experience at this Quest Diagnostics location. The phlebotomist was friendly, professional, and made the process quick and comfortable. The facility is clean, well-organized, and efficiently run. Overall, a consistently positive experience every time I come here. I recommend Quest Diagnostics in Arcadia. read more

Office staff is very professional. Barely any waiting time without appointment. Check in at kiosk & was called within 5 minutes. Nurses are very friendly read more

I waiting a long time to get called even though I was the first one there because I didn't have an appointment. The lab in Arcadia closed down so it's the only option I had. I was frustrated because they were late in getting started, but when the tech took me in, she was very nice and explained, there was only two of them working there until the other lab reopens. read more

It deserves 0 stars and the phlebotomist needs to be fired for incompetence. Appointment date: January 20, 2025 My husband had to be stuck 3 times in order to find a vein. 3 !!!!!! Healthy and with no medical concerns just an annual routine test! You have one job as a phlebotomist, and if you can't do it right, you shouldn't be causing someone so much pain. read more

Horrible! Never an available Human being to talk to regarding payment methods. I was referred by my primary doctor. Made Automated system appointment but never could get a live person to speak to! Came a couple of days prior to ask about billing. I had to check in with a Kiosk type of machinery & after waiting 20 min no one ever came out so I left. Waste of time! read more

First and foremost I cannot believe their system...it does not work! Nobody answers the phone, it is run by AI if you're lucky. You need to be literate in using a computer or the machine in their waiting room...what if I was a senior who is not literate or cannot see! They have rules like if you email a doctor note stating what kind of tests to draw blood for and you have one written by hand on it (by the doctor's receptionist), their system will reject it. So you need the physical paper to take with you or have the doctor email them one with the handwritten test. They have an attitude that you should know that. They have no problem asking you to come back! Another thing is when I tried making an appointment with AI on the phone, I spelled out my last name literally 3 times and it still did not take asking me to repeat endless of times! The American people deserve better than this for their healthcare!!! read more

My recent experience at this location left such a sour taste in my mouth that I would give this rating zero stars if I could. I have been using this location's services for years and--I don't know if it's financial cuts and/or lack of training--but this place has become a sad dumpster fire of a business. First off, no one is (wo)manning the front desk and you have to check in via a kiosk. It IS a convenient and streamlined process for folks like me, but I imagine it being difficult for someone older to use. Likewise, if you have any questions, no one will be at the front to answer them. And if you don't have an appointment, do not, I repeat DO NOT, bother coming in. In the hour+ I was waiting, the phlebotomist--and the only person working there at the time--saw a whopping two patients. From the many times I've gotten my blood drawn for a full blood panel + urine sample, it has never taken me more than 15 minutes. It's as if the person drawing blood was purposefully drawing out each appointment to see the least amount of patients as possible. To call Quest Diagnostics the DMV of the healthcare system is an insult to the DMV. Lastly, the phlebotomist was rude. She gracelessly dismissed all walk-in patients stating she won't see them. The dismissal of the standby patients isn't my gripe as much as the WAY she communicated it. It was discourteous and bad mannered. Sure, you may be having a poop day or simply hate your job, but we all make hundreds if not thousands of decisions each and every single day; it doesn't cost anything or take much to choose kindness. So please, choose kindness. You don't know what your patients are going through. read more

Automated appointment scheduling and checkin systems without any human services. Phlebotomists act and respond like they are prerecorded robots. No one to ask questions for older patients and anyone walk in with lab order from their doctors' office. read more

If I could give a negative review, I would. I have been going to this quest for YEARS and never had a problem with them, they used to be great. Today however, I've seen a different side of them. This quest is five minutes from my home. I went to get general bloodwork and have been fasting. When I get there, the phlebotomist told me that she can't do my blood draw because my insurance isn't taken at that one particular quest. She said I would have to go to Montebello, which is a 40 minute drive and was extremely rude about it when I asked clarifying questions. What I don't understand is why my insurance would work at one quest but not another...and why it has worked at this location for YEARS but now suddenly doesn't?? They have lost a decade long customer from this because I will never go back to them again. read more

What an embarrassment of a company. Took time off work to go with my pregnant wife who SCHEDULED an appointment for a glucose test. They claimed they close soon and the hour long test could not be completed, so they made us go to another and PROMISED we could get in. We waited 30 minutes only to be denied because this incompetent company is ran by absolute clowns. I truly feel bad for the people that work at this evil company. I hope you fail. read more

Excellent experience. Zero wait time. Professional practitioner. Overall I have good experience every time I visit Quest. I don't understand why it gets low average ratings? I recommend Quest! read more

All the fun of the DMV, plus needles. They stop taking walk-ins 30 min before their actual lunch closing time, even if you got there long before that. read more

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All patients are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are also sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several weeks ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: The parking lot for this establishment is decent. The parking spots here are pretty big. You'll have no problems with parking. Staff: The staff here are very fast, kind, funny, friendly, and efficient. The establishment itself is very clean, neat, and tidy. They accept walk ins. No appointment needed. They accept both cash and credit cards. There is no credit card minimum. read more

This place use to be decent. Not sure if they are understaffed but be ready to wait an hour even with an appointment. Arriving early to your appointment will do you no good even if the waiting room is empty. It's pretty ridiculous imo. I won't be coming back here again. read more

Tip: Make sure you have an appointment made online - if you are walk-in/stand-by, you may be waiting a long time or never be seen. Pros: 1. I generally have a decent experience. On my most recent visit, the needle didn't hurt at all (always different depending on who you get that day). 2. Good location, plenty of parking. Cons: 1. It's more crowded than before. Despite having an appointment, they were about 35 mins behind schedule for everybody. 2. Not much room inside, lots of people waiting in the hallway. read more

Don't go here! Only two people drawing blood and no receptionist to assist you! MARIA C. lacks people skills was very rude to clients including myself! Very Bitchy attitude from her! Awful person!Never going there again! read more

Rude and poor communication skills Asked how long for a walk in at 7am and was told may or may not be seen. read more

These people are the worst. Save yourself the hassle and go downstairs to LabCorp where they actually have an inviting waiting area and staff who might answer your questions. We went to pick up a specimen container and they people were so rude, wouldn't even answer a question. We registered as walk in, but after 30 minutes of waiting, they told us they were going to close for lunch and we could come back and try to wait after lunch was over. Never again. No receptionist, old reception windows covered over with cardboard. The people who came out to talk had all the charm of zombies, and ignored questions. Crowded waiting room. Will not go back. read more

The person who assisted us was very rude. They came out to say they were on their lunch break and, at the same time, reached over to the screen where I was checking in and canceled what I was doing. They told us to wait outside, saying we couldn't be there. Even though they didn't touch me, they kept moving and using their body to guide me towards the exit. Then, they shut the door. Terrible service. I do not recommend it. There are other places nearby where people are polite. read more

I was very disappointed today. I asked the plebodimist to use a small needle as I have had many medical procedures due to cancer and chemo treatments. This has left me with only my left arm for ALL my blood draws and any other medical treatment. He told me my vein was fine and REFUSED to use a small needle, saying everyone asks for those and they HAVE to save them for people who really need them. I suggested they order more then. I probably should have walked out. I've used this lab before and never had an issue. Now I probably won't go back. read more

Not impressed!!! I need a drug panel and alcohol test done for school every semester (I'm in a nursing program and it's a clinical requirement). I asked for verification of what test was being run before providing my urine sample (I've had issues with this before so wanted to verify the correct test would be run) and was told it was "too late" and she "could not go back to that screen". Usually I am able to see and sign the order form to double check before it's run. This is very important for my program and I had not even given my sample yet. I should be able to verify what test they are doing. Not ok with me. read more

I've been coming here for over 6 years and I've never had a worse experience than my most recent visit. The employee helping me today was late (we shared the same elevator) and she did not wear a mask (the front door of the office says "masks required") I am immunocompromised as are many other clients so I was very put off by this. I also witnessed her touching her nose/mouth frequently before putting gloves on, she didn't wash her hands first. I had to wait 15+ minutes for this same woman to do my blood work which she failed to do even though I've never had problems before. The other employee (Eduardo I think) saved the day. He was very kind and courteous. Neither employee were wearing name badges. I will not be returning to this location anymore. read more

Avoid this quest at all costs. They take forever and they have no office staff but 1. She's the one drawing blood. Terrible.

The kiosk check in is simply terrible and not reliable! Checked in for scheduled appointment, waited over an hour / told me I wasn't on their list. Everyone in the lobby complaining about issues with the system. What a joke... read more

The tech, F/H 50's, was rough when drawing blood and bruised my arm. Will not go back to this place. read more

Quest Diagnostics - Laboratory Testing Near Me - Arcadia, California

Terrible service. I had an 8:40 appointment the required me to get blood tested before 9 and the staff prioritized others before my appointment time and even waited few minutes when she was free before calling me in so I was late by 4 minutes. Now I have to fast and make another early appointment, which is also impossible to get anything earlier than 8:30am. read more

Didn't have an apt, however they took me right in. They're very kind and professional. They open at 7am, which is very nice.

Absolutely a great experience, kudos to Maricela for being a true professional and for understanding why my father was late to his appointment. She was supposed to leave but stayed and got the job done. She was very towards us, thank you again. read more

Worst place ever! Thought I had an appointment and it turned out I was not in the system. Then waited as a stand-by and then informed that they were closing for lunch, and that I would need to come back and re-sign up. Never going here again. read more

I have been coming before for years. Appointments are not required. Staff is awesome! You will be attended fast! read more

Quest Diagnostics - Check in area - Laboratory Testing Near Me - Arcadia, California

I've never had a problem here before, but I realize that's because I usually have an appointment. If you don't have an appointment, forget it. You won't get in. I waited today for an hour and a half only to be told 10 minutes before they closed at noon that they were unable to see me. I begged the employee to see me since I'd waited so long but he could care less. I will return because it's convenient, but not without an appointment. "We welcome walk-ins" couldn't be LESS accurate. read more

The phlebotomist, "Sylvia" should only be dealing with unconscious people. She is rude and has no clue regarding basic courtesies. She should probably consider a career change ... maybe fast food in the back where she has no customer contact. read more

Took my kid there for blood draw and got a call from them later saying they didn't get enough blood to run one test. Excuse me!!?? Do you guys really know what you are doing??!! NEVER send your children there for blood draw! read more

Got my blood drawn for some tests and then the report said the sample has been exposed to excessive temperature? Like are you kidding me? Shouldn't there be standard procedures for storing the specimen? I'm just shocked... Feels like people working here are just not properly trained read more

Quest Diagnostics - Laboratory Testing Near Me - Arcadia, California

Today, Jennie, lab tech extraordinaire, was able to draw my blood with only one attempt. This is a minor miracle since I have the smallest veins imaginable. She was patient and kind. read more

I forgot my insurance and there was no one at the window I can talk to. I went home and when I came back they made me to put myself on stand by list and basically never see me. Worst location ever read more