I've had such a positive experience even thought I HATE needles. My family doctor used to refer me and my family to another clinic but I never had any positive experiences over there because the phlebotomist had trouble finding my veins and it would HURT. It was my first time going to Quest and I made my appt online to save time. Sylvia was the phlebotomist and she was really gentle with me since I told her about my past experiences with the other clinic. The blood draw was quick and pretty painless. We need more medical professionals like Sylvia. read more

No I do not recommend coming to this Quest lab, there are two ladies running the front desk, and the lab ,and they are nothing Nice...I was a "walk-in "got there at 10am, just got out at 11:30am..I saw and heard technicians just being rude to their patients.... read more

Staff expect for elderly individuals to be able to check themselves in via a kiosk which is unacceptable. These individuals are struggle with other patients helping them check in. I was helping an elderly gentleman put in his insurance he was told they would collect his secondary insurance inside. Which frustrated him because if information was going to be taken inside which is asked on the kiosk they should only have them check in via name not by DL/ID and insurances. They're are also no individuals sitting at the front desk if patients were to need assistance there is only a sign stating if trouble with the kiosk occurs please notify the next available staff me member whom only appear when they're calling in the next patient. read more

Quest Diagnostics - As you can see in the photo no staff behind the kiosk - Laboratory Testing Near Me - Arcadia, California

Easy walk in service - especially if you go just as they're opening. Every tech has been great and the lab is clean and organized!

Most painless and stress free experience I've ever had getting blood taken. The phlebotomist was nice and hit my vein which historically has been hard to hit elsewhere with one clean quick stick and I was done in less than a minute. I didn't get her name but she was kind and professional the entire time. I had made an appointment online and was sure to bring all the required documents that it clearly states you need multiple times (ID, insurance card) and was seen exactly at my appointment time. It was a bit hard to find the right room but once I realized the 4 in 413 meant the forth floor I had no further issues (I was fasting so my brain was a little foggy at first) read more

This is the worst place. The check in system is ridiculous. the wait time, even if you have an appointment is excessive. The waiting room has 4 chairs and is as small as a closet. There is no receptionist, The check in system asks you for insurance cards that I already sent when I made the appointment. Then when they call you inside, you are sitting there waiting for the technician to plug into the computer all the same information all over again. I was sitting there for 20 minutes while she asked me for my insurance info all over again. I suffer from Ménière's disease and imbalance. I asked her when she called me in to help me to the chair. she refused and told me to use my cane. Deplorable! No compassion. I got very dizzy while sitting there and she was not helping. I asked her to bring in my daughter who was waiting outside. I aLos have an Immune disorder and must wear a mask. She had no mask on and told me to take my mask off if I was so dizzy. My daughter told her I couldn't do it. I don't know how I got through the test. When I got home, I saw that my arm where she withdrew the blood was all black and blue. This place is awful and the technician needs to be retrained. She should not be working with her attitude serving others. The entire facility needs to be revamped. I usually go to USC Keck for my bloodwork, but I was too sick to travel there. This place was close to home. At USC there are 6 to 8 techs working at a time. check in is a breeze and I am out of there in 10 minutes. I was at this place over an hour and at least 30 minutes with the tech when she called me in. An unacceptable experience! I will never go here again. read more

Made an appointment at quest in Arcadia 3 months ago for my mom to have her blood drawn three days prior to her doctor appointment. Had a confirmation and text the morning of her lab draw. When we arrived there was a sign on the door saying the location was closed and to go to another location 3 miles away. Got to the new location where we were directed to go by a sign on the door and we were told by that location that they knew nothing about the quest clinic that was closed and sending patients to them. They said they would not honor her appointment because they had their own appointments to take care of. They said we were welcome to wait in the waiting room but they had no idea when they would be getting to my 86 year old mom. My mother could not be left in a fasting state indefinitely in the quest waiting room. Worst customer service ever. We were never notified that her appointment and lab location were cancelled. They gave her an appointment and they gave her a confirmation, but they blew her off the morning of her appointment. I was told that there are no managers at the lab locations. I was told that there is no number to call and ask for help from a manager or supervisor. They have no accountability. This is 100% negligence. And quest apparently doesn't care. If you have the opportunity to get your labs drawn at another location I would definitely recommend you not use quest. Absolutely ridiculous. read more

Quest Diagnostics - Laboratory Testing Near Me - Arcadia, California

AVOID IF YOU CAN! There is no customer service. No one is at the front counter to answer questions or assist with check-in. Only one phlebotomist working and patients stacked up in the hallway. Appointments are almost an hour behind. read more

Very rude. I accompanied my loved one who tends to faint at the sight of blood. They rudely chased me out of the room after being explained about the situation. I was masked and vaccinated. People's comfort regarding needles and needing support should be considered in these rare instances. read more

Made an online appointment and was seen within 5 minutes time. Spacious waiting area, clean, great facility overall with excellent staff. Will be back next time for future blood diagnostics. Saw many people in and out within 5-10 minutes. Quick and efficient service. read more

Very friendly and quick. The hours posted at door are different than a previously posted review/picture. I've included what I saw today. read more

Quest Diagnostics - Picture taken 06/06/2018 - Laboratory Testing Near Me - Arcadia, California

Absolutely terrible staff and service!!! Be aware that if you are on stand by they may decide not to take you without warning. I waited an hour and 15 mins and was asked to leave without anyone communicating to me that it might be a possibility or communicating with me at all. It was clear that the refusal to take me was due to a certain staff member's lunch hour. There was also an unexplained blood spill (!) and generally unfriendly behavior by the staff. I would highly recommend going to another location if at all possible and definitely don't go anytime near lunch! read more

I came here to get some blood work done. I was doing an extensive panel of like 8 or 9 draws and the it was a good draw with no bruising. You can walk it but I made an appointment, because I like to be efficient with my time. They are friendly here and very helpful. read more

How can I speak to a person at this place????!! I have tried calling the number MANY times, but it's ONLY an automated system!!!!! What if someone has a question????! This is ridiculous!!!!!!!!! *Update: I called my doctors office and got a toll-free number for Quest Diagnostics and when I complained to them about their automated system, they said that's just the way it is. I either have to wait to talk with somebody at this toll-free number or go to the lab myself!!!!!!! That's the STUPIDEST system I have ever heard of! Like I'm going to take time out of my busy schedule to drive all the way to one of their labs just to have them answer a simple question! Are they totally out of their minds? I would give them ZERO stars if I could!!!!!!!! read more

This office is poorly designed and inadequately staffed. The waiting room has three chairs and room for possibly 4 people to social distance, but there were 7-8 people at any one time in the waiting room while I waited for my 1030am appointment. Moreover, I waited over 30 minutes past my appointment time. There was no water cooler in the waiting room, which would be very helpful for those surprised by requests for urine. They had only two staff who were trying to draw blood and run the front desk at the same time because Quest has gotten rid of the front desk person. Instead, there is just an electronic kiosk which readily confused a number of patients trying to sign in. The staff person who drew my blood was cheerful and skilled, and I do not fault the staff. I fault Quest for choosing to understaff and choosing to use inadequate office space. read more

Unless you have an appointment you're screwed! Waited 2 hours yesterday before they kicked me out . The way it is over 2 hours today. They did not treat their walk-in as well :-( I will never use this location or service again read more

I've been getting my blood drawn for quite some time at this location but today on 6/5/23 I had the worst experience with quest. Staff member Marisela was very rude to me. I had accidentally misspelled the email for the lab order to be sent over and she told me in a very rude tone that next time it's better if I take the actual physical copy of my lab order I guess she didn't want to do her job and print out the order. Secondly she had the audacity to body shame me when she was looking for my vein she asked if I had drank water which I said yes but she said that for my body type I have to drink more water so she wouldn't have "struggled" to find my vein like if that isn't her job to do. I told her that no one has ever told me that in my many times getting blood drawn and she replied with you can ask anyone and you can even google it , that it doesn't hurt me to do it. Not once was I rude to her. Instead of her being helpful and kind she was very rude and I felt so humiliated. Not one phlebotomist has told me that I need to drink more water because of my "body type". I don't think I will be coming back to this location I left humiliated and sad. I think as a healthcare worker you need to be kind and helpful instead of making you feel dumb and humiliated. I can't imagine how she treats her elders. read more

As a patient of quest. They ruined my life! They decided to THROW away my jacket instead of giving it back. I never got it back. That jacket was my favorite thing. read more

Disappointed with how they run their office. Poor time management. Poor client care. Staff seemed uninformed about how some of their systems work and they didn't care to make things right. read more

This is the worst Lab to go to, the one in Arcadia on Huntington St. Managed by Veronica according to one of the employees. The employees are so rude and wouldn't give there name by gave me the name of their manager Veronica. I came today 5/23/2023 at 11:20am for my 11:30 am appointment. In the reception area, There was no body except my son and I who had an appointment with me. After I checked in I realized I forgot my blood test papers. So I asked them if they would take a text or an email from the doctor's office and they said they wanted it faxed. Doctor's office emailed me a proof that they faxed it at 11:32am I told quest employee that it was faxed and they said they never received it. They ignored me and disappeared. And after I knocked for few minutes a Lady comes back to me and tell me they are on lunch and closed. I told her it is not noon yet, it is still 11:45 she ignored me and left. Never ever go to that location. They are always rude and disrespectful to patients. I used to bring my mother in law, they never treated her with respect whatsoever and they are always very rude. read more

So I had to come here to do a test that my company is paying for. They wouldn't let me take the test because the payment didn't go through. So I had to go into the next day. Then I went in and gave my blood sample... they used my right arm and kept poking at it. I was crying because of how painful it was. Then he did my other arm and it was fine. BUT OMG. * Long wait * Make an appointment read more

For years I have gone to the Quest lab in the 612 building on Duarte Rd in Arcadia (first floor). Every appointment was made difficult by the unpleasant woman who checks you in. I don't know her name, but she has really short hair! This time I went to the Quest lab at 301 Huntington Blvd and wow, what a difference! The people there were professional and friendly. Also efficient! read more

Considering the current issues with communicable diseases I would assume Phlebotomists wouldn't or shouldn't do paper work,intake information,confirm insurance information via computers and call doctors offices ... Quest Diagnostics has some major issues in regards to safety and cross contamination . I plan on contacting the Health Department and Joint Commission if diagnostic labs are covered under the above . Phlebotomists are not receptionists nor intake people . This place is veritable "Hot Zone". read more

I made an appointment and was able to get in quick. Yvette helped me out and was very friendly. Good customer service and very efficient! I was in and out really fast. Yvette was great with the actual blood draw. Quick, and pretty painless. Thank you! read more

Stay away from HERE! Do not use this place, even if your life depends on it. Recently (last week) I went to have blood drawn and a lady by the name CARMEN V. assisted me. I have never in my life been spoken to or treated so poorly. Carmen was rude and called me "A you" istead of my actual name. When informing her of the work I needed done her response was "oh, u want everything, go sitdown...go!". I almost walked out and would have, had the doctor not needed my work back as soon as possible. At first I thought this location was convient due to being close to my work, but I would rather drive farther away and take an extended lunch then ever return here again. read more

This Quest Diagnostics in Arcadia on Huntington drive is clean, and efficient. Majority of the workers are very kind. There is one lady though that once assisted us and she is an older lady with glasses and orange brownish hair and her name started with the letter S. She wasn't too kind with our child. She seemed so good at first but then turned out to be a bit rude, and seemed annoyed to assist us and wasn't gentle at all when doing the lab work for our family. I tried to smile to be kind and see if she would budge, but she continued to be grumpy and not at all gentle. I don't know what was going on, but if it wasn't for her, I would have given this place 5 stars, but she definitely made us feel uncomfortable and unwelcome. Next time we went, thankfully another person was there to assist us for blood work, and they were really awesome. read more

I was weary about quest because of all of the bad reviews, and it was impossible to get someone on the phone. However, this location was great! I hate having blood drawn and the technician was so friendly and helpful- I was in and out in under 10 minutes! So pleased with my experience. read more

The people who work here are very nice and helpful, especially if you feel stress when getting blood drawn. What I found a bit disturbing was the shape of the sink though; it was filthy. Crusty looking brownish moldy stuff was all over the faucets. For a place that should be sterile, it was not. Totally grossed me out. read more

9:45 am appointment and here I sit at 10:15, still in the lobby. Appears there is only 1 tech drawing blood. This place sucks.

This the perfect place to go if you want to be treated like you are mentally incompetent. Anjilia (I believe that is her name), the older woman working there, is so RUDE! She needs to either quit her job or get some customer service training. I just got back from there for my blood and urine tests, and I am very upset with how I was treated. For the urine test, Anjilia claimed that she showed me exactly where to put the urine sample cup (i.e., in the small door next to the toilet). This did NOT happen because I waited outside the restroom by myself as another customer was in there, and I walked right in after the customer walked out. I know there were no instructions unless Anjilia managed to teleport herself to the restroom when I was in there. Thereafter, she told me to put the sample cup in the metal cabinet BY the restroom. I found only one cabinet BY the restroom and it looked more like a supply cabinet. That was when she got upset with me and insisted that she had already given me instructions. I mentioned that she said BY the restroom, not IN the restroom; but of course, she adamantly denied what she had said. I was so baffled by her reaction that I even asked why she was upset. The whole thing was so petty that I cannot even believe how this woman is unable to handle a simple situation without being angry. In addition, she talked to me as if I did not understand English, which is so condescending. This entire incident could have been easily avoided if Quest Diagnostics had staff members who are patient, courteous, and have better people skills (or just better human beings), unlike Anjilia who clearly has anger issues. Needless to say, I am NEVER going back to this location if Anjilia is still there. Even though this location is very convenient as it's a floor above my doctor's office, I would rather drive to another location than have an unpleasant encounter with an employee like Anjilia. read more

Came in today for a pediatric blood draw for my one-year old daughter as a part of her physical. They could not have been any more efficient, helpful and kind during what could have been a very scary experience for a little toddler. Josh was very patient, quick and nurturing with her. Thank you again for being so very professional and caring :) read more

I have been to this lab for blood work for months and it has always been an easy and quick experience. Today I went in and my doctor ordered at least twice as much blood to be taken. Unfortunately, I was close to passing out and Luis was absolutely great at keeping me calm and making me comfortable. Even though the experience wasn't great today, Luis was so amazing! The wait is never too long and the employees are always friendly. read more

No long waiting very friendly stuff and so professional in lab work. And Jose is the best

Reading reviews made me nervous to go but since they were all very old reviews. I decided to try it out. I went there for blood work. It was so quiet and small, it actually made you feel safe. There was a calmness to this place. There wasn't many people so service was super fast! Staff was helpful and extremely professional. My whole experience here was great. Was in and out in about 20 minutes. Would recommend to anyone! I hate going to full, dirty, places so I decided to try this place out and was the best choice I made this week! read more

This is an office with very slow, unhelpful staff. I waited ten minutes to be told that they couldn't draw my blood because my doctor didn't put my name on the order. OK, I understand that. But, even though my doctor is in the same building, they wouldn't let me come back just five minutes later because they were now closed for lunch. How rude. read more

No waiting. Nice friendly and professional staff. Pain free needles, just kidding. But everything else is five stars.

Returned for another blood draw with Yvette because the first experience was so positive. I always dread getting it done after a childhood of allergy testing and some bad experiences. She made the process as painless as possible and even dealt with some paperwork irregularities on my doctor's part with patience and grace. Bonus: no waiting either time, and a super clean facility. read more

I guess I should have made an appointment because I've been waiting here over an hour. Maybe call ahead and see how long the wait is.. Or go somewhere else.. I had to fast and I'm starting to get light headed.. read more

Came in as a walk in at 8am in the morning and Becky the phlebotomist was excellent, and that is very important for my child, who was already frightened enough. She gets a 5, however the business side could be better, but that is not the phlebotomist's fault, in this day and age, HPPA is a big issue to deal with. Besides the problems with office paperwork, I would say this place is so fast and efficient, we walked away feeling well pleased with their awesome skills. read more

Today I received an email from Quest Diagnostics that I have an appointment with them tomorrow. As I don't recall needing a blood test I called their local number for my city to find out what test they have scheduled for me. Quest's phone prompts at no time allowed you to talk to a human being so you can ask your question. After listening to the prompts several times, I decided to select "billing questions." It was then that I got a human being to take my call, albeit she was in the wrong department and she was in Florida! This representative had to somehow forward my call back to my Quest Diagnostics office in my city. The local office said that I am not up for any test and the email reminder was a mistake. I am glad that I took the time to straighten this out as some medical offices charge you a fee if you have an appointment and you don't show up. Still, I am not happy with the run around I got trying to communicate with Quest Diagnostics local office and I asked her how I can file a complaint. She said for me to call 866/697-8378. I will as soon as I have time. read more