Getting blood drawn is never pleasant, but Ebony at this location was super-informative and…read morehelpful. Because I have some medical conditions that require frequent blood draws, I'm pretty savvy when it comes to the phlebotomist skills. She really knew what she was doing and also took the trouble to explain some things for me (this was a new blood test for me). Great job.

Staff is very friendly and you can tell they are there to help facilitate their patients' lives…read more They care about the patients and work hard to provide the best care.

AHF is the best healthcare facility for infectious disease and/or transgender healthcare. The…read morein-house pharmacy is well stocked and the staff is kind, professional, and knowledgeable.

Informative and easy! I booked an appointment to get the yellow fever vaccination since I am…read moretraveling to Colombia soon. They were able to pull up my shot records to see if I needed anything else for my trip. The PA Amy Hatfield informed me of current health issues and told me how I can protect myself. We went through the recommended vaccines that are needed for Colombia. I ended up getting two other vaccines that I wouldn't have known that I needed. They also wrote me a Malaria prescription because the area I am traveling to has high risk of Malaria which was news to me. I learned a lot during my visit and feel more confident now to travel to Colombia safely. The final touch was my favorite - they provided me with an international travel goody bag! It has nausea medication, bandaid, moleskin for blisters, anti-diarrheal medication and a few other things! I feel very prepared for my trip thanks to Highland Travel Medicine! I will be using them for my future travel needs.

Great Travel Clinic in Atlanta. No appointment necessary. Excellent customer service from all the…read morestaff. We got science based advice, plenty of time with the Medical Provider and had great two-way discussions about recommendations for our trip to Africa. Vaccines provided on-site-painlessly!!! B. Yang

My original review was 5 stars because I believed that I would be able to reach back out to…read morePiedmont and they would respond. My new review is 0 stars. And I look forward to putting it on every review platform I can find to warn others. This is the specific location. 882 Ponce de Leon Ave NE Atlanta, GA 30306 United States Phone number: +1 (770) 809-3034 Dr. Christina Collector Christina if you're reading this, you assured me 1. You'd reach out to make sure everything went smoothly post appointment and 2. That it is possible to call this urgent care and someone would answer.... They do not respond to any calls, at any hour, or voicemails. They don't even respond on their mychart platform which is again, absurd. I have selected every one of their choices, attempted to speak to front desk, billing, you name it. NO RESPONSE. I have called several times a day between May 28th and June 24th (when I'm writing this review) they do not respond to anything. All I need is an itemized bill of what they did while I was in urgent care to submit to my medical insurance. ICD codes, CPT codes, etc are required for insurance to bill. Mind you before I left both Dr. Christina Collector and her receptionist assured me I could call, contact them my email or my chart for an itemized bill. Yet, No response. Nothing. The bill they gave me is attached. It's a joke. But Piedmont did send me another bill by mail!!!!!!!!!!!!! Received June 20th... I am from out of state. I was visiting Atlanta for a graduation May 25th when I got injured with a laceration. The cut was deep enough for stitches but we didn't make it to urgent care in time. So essentially, Dr. Christina Collector washed the wound, put iodine, Neosporin and a bandage on. All of this could cost someone maybe $50 from cvs. The bill was flat rate $210 and the receipt they gave me was a joke. The saddest thing is, I wanted so badly to like this place and this dr. Now I get to spend my time writing this review and if their medical bills continue to be sent to me? Look forward to alerting the local media and seeing them in court.

This location incorrectly coded my visit and is refusing to correct it with my insurance company,…read moreresulting in a $200+ bill after I visited them for an earache. All they did was take me into a patient room, examine my ear, confirm the infection, and send me my prescription. My insurance covers urgent care, with a co-pay, which I paid. However, they didn't code it as 'urgent care', they coded it as an 'in-office visit' for an 'established patient'. This is the closest urgent care location to my house, I have obviously been here before, but I have never been for routine care. I have a PCP listed with insurance and had already received my well visit earlier this year. The 3 different people this has been escalated to within Aetna agree they incorrectly coded this visit; however, when they called to get them to resubmit the claim, they refused and insist 'office visit' was the correct coding for the visit. My insurance asked their billing department to put the bill on hold while we resolve this; they are 'unable to do that'. When my Aetna representative asked them to connect me with someone who could address the issue, they said there was no one who is able to do that. I know have to go through an appeals process to resolve this with my insurance - I will NEVER step foot in this office again.

My family and I have been going to this office for years. We are local business owners for 30yrs…read morenearby and we have sent a large number of clients to this office. Today I stopped in to ask if Dr. Aimee could perform an injection for sciatica and to make sure they had this medicine in stock. Just that question only, before I went to the emergency room. What I experienced was a total different no customer service attitude response to my kindness and concern. This is nothing like the medical professional service that we are use to experiencing. I stood at the front desk for 10 minutes before I was greeted. Once the young lady appeared I was immediately given an attitude for no reason and she would not make eye contact nor apologize for keeping us waiting as three employees were laughing and socializing. They looked at us and we looked at them through the entry door window that leads back to the treatment area. I asked if I could call her right quick on the phone she said no. I said I could email her. She will not assist with that. She said if I did they would get back to me in a few days as I'm standing there with no one in the waiting room and no patients coming or going. She told me I would have to pay $150 and then she would see me (Dr. Aimee.) Super unprofessional all around. It is very disappointing as I am in tremendous pain and wanted to see a physician I could trust. My family and I will not be coming back.

I started going to Highland Urgent Care in 2018 and was generally pleased with my experience…read more However, ever since the pandemic I have only had terrible experiences. The administrative staff is rude and combative, especially the office manager. My last visit was a follow-up for blood work, which somehow took an hour. The office manager, who was not wearing a mask, would not let my partner accompany me inside due to Covid. One would think that she would be wearing a mask if Covid was a concern, but alas. They sent my pharmacy conflicting prescriptions, the blood work left a bruise for over a week, every appointment take at least an hour, usually closer to 2 hours, you spend all of your time waiting in a room before talking to a PA for maybe 5 minutes. It's an all around awful experience.

This place is a mess.. you sign in and it gives you an estimated time.. I asked a nurse if it was…read morereally 30 minutes and she said it won't take long.. it's been more than 30 minutes now.. go somewhere else!