This place is hard to find. After a routine visit with my MD, he decided to send me to this lab for some blood work. I recently sprained my ankle and was relying on crutches to get around. I was very glad that the office was located on the first floor as I couldn't find a ramp, it's a good thing I wasn't in a wheel chair. The door to the office is not handicap accessible, at least someone was chivalrous enough to hold the door for me. The staff at this location are very helpful, courteous, and professional. I didn't have to wait long before my name was called and blood drawn. The tech helping me was very nice and knew what she was doing. I left with no added pain or bruises. read more

Quest Diagnostics - Laboratory Testing Near Me - Auburn, California

Customer service! No one answers except AI! I am sick of this! I was calling to see if they have my test order before I drive 35 miles !!

Just another reason why this Quest gets bad reviews. Got there at 3:10 to be greeted by their kiosk and an empty waiting room. Checked in. Sat down and saw my name on the monitor as waiting. Employee comes out at 3:21 and tells me the last walk-in was at 3:10. Why didn't the kiosk tell me I was too late then? He says he doesn't know and it should have. Asked if I could still be seen and am told no because they have to do paperwork. Told him this is just another reason why this place has a bad reputation. He says he can't wait to quit. What does this say about how this place is run? read more

The physician I was seeing while waiting for my sutter coverage to reinstate ordered labs done at Quest. I've always had labs done at Kaiser and Sutter and the staff and facilities were skilled and top notch. So being new to Quest I checked reviews before my visit and was discouraged to see such bad reviews for this place but I had no choice at the time. Scheduling an appointment online was easy. Check in at a kiosk upon arrival went smoothly. The place looks pretty bare bones. Had an early morning appointment and there were a handful of other patients waiting. I observed two techs and they both appeared friendly. Tech Alex would introduce himself to his patients and escort them back. So far so good. That was as far as the good went. There was a third tech that called me back. Did not greet me or introduce himself. I like to give the benefit of the doubt to someone like this because they could be having a bad day but his demeanor suggests it's his standard operating procedure. No conversation. Not sure what he did with the first stick it hurt bad. He switched to my other arm and it was better but still not great. Got the draw and left. Huge ugly bruises that took 2 weeks to go away. AVOID if you are able to. read more

This place was okay until they changed hands and got rid of their office personnel. Now the check in puzzles many people and the phlebotomists often can't find the orders that were faxed to them. The current phlebotomists are unprofessional and distracted. The last two times I went, they barely paid attention to what they were doing, and shifted the needle around so much that they left enormous bruises. The last time, there were two technicians who gabbed and joked while the needle bounced around, leaving me with an ugly bruise the size of a coaster that lasted ten days. I now go to the Sutter lab a couple of blocks away, where they are fully staffed and the phlebotomists are professional and careful. Barely a mark left, and no bruising. Unfortunately, if you are not a Sutter patient, I don't think there are any other choices nearby. read more

I am a healthcare worker, aware of what common practice it should be... This place does not wipe down the arm trays inbetween patients. This could cause people to contract blood borne illnesses from other patients. Blood splatters are not always visible and they should be cleaning the arm trays between each patient. Every time I have come here, they are running very behind, and the staff complain about being short staffed. Patients here always seem to be unhappy... Today they took somebody who had no appointment before me, despite the fact that they were already late to my appointment, and had initially told the other patient that they would have to wait until they were caught up on the appointments. I have compassion for the people who are waiting a long time with no appointment... but it's still unfair to make me wait longer then I already was for those who did not plan in advance. Every time I'm forced to come here many people in the lobby are complaining about how they only come here because they have low access to medical care and lots of appointments are taken at other quest labs. I'm sure the staff are doing their best, this seems to be a quest lab issue in general.... read more

Large office, only two people working. Empty receptionist desk. Totally unnecessary chatter and small talk unrelated to the procedure or medical concerns. If there wasn't a long wait list for walk-ins and appointments, this would'nt be an issue, but it is. One has been on break clearly over an hour. Came as a walk-in, only waiting because it's my only day off. Its been 2 hours, I've almost lost all hope at being taken care of as the appointments people stack up. Even they have 45+ minute waits! From now on, I'll never have my medical provider send my orders to Quest. LITERALLY GO ANYWHERE ELSE. read more

This place.is terrible, they will not come out and tell you that they are not taking anymore walk ins, they will say it out loud but your not sure if that counts you because you have already signed in 20 minutes ago, they will let you sit there, because they dont care, go somewhere else, everyone who works there is not good at their job, I have not had ANY good service coming here! read more

Very clean lab, easy appointment access online and easy check in. I was seen at exactly my appointment time and the phlebotomists were very friendly. read more

I have been here before. I came by today for a hormone panel and then cholesterol test for my doctor. Alexis took care of me and I had such a wonderful pleasant interaction with her. She was very very kind, considerate, and she knew how nervous I was about getting blood drawn and so she just talked to me, made sure that I was feeling good. She said to me, "do you know what your job is?" and I looked at her and I said, "to relax, and not to freak out? " yes she said "let's just think about other things and let's breathe. Tell me about your week." I had such a wonderful experience. I needed to come here and tell everyone how fabulous Alexis is. thank you so much from the bottom of my heart. You made my day!!! read more

Website appointment was smooth. They text you a link to use when you arrive to check in. The problems arise when you enter. There is no one working the front so, are you checked in? There is a check in kiosk but if I used the link do I need to use this? Signage is lacking, it's pretty bare bones. There was a couple people waiting and they got called, more came, they got helped and left, more then left but not me. I walked to the back to inquire as it now past my appointment and a young guy asked if I needed something. I asked when I would get called. He walked back out front, points to the TV on the wall and asked, "do you see your name on the tv?" He was condescending! I said, I can't read it from here, am I supposed to watch your quest tv? He gave me 'the look' and just said 'have a nice day' turned and left. WTH? I left, I will not ever use quest again. Apparently customers aren't important. Other reviews also state that the process is lacking. Use Sutter not Quest. read more

Two people on staff that had a office full of people who had been waiting long periods of time. Both of the techs were literally hiding out in the back for 30 min helping absolutely no one!! Got here at 2 o'clock as a walk in and was told that after they help people that had appointments they will get to the walk ins, but that they close at 3:30 and if they don't get to us basically we are out of luck!! After waiting a hour and half for a blood draw they can just tell us to get out they are now closed. What kind of a place is this???? I'll never come back again read more

I live out of the area and STILL come here for tests.... Adrianna was quick, efficient and skilled (and a sweetheart). I scheduled online, checked in online and was in and out in 10 minutes. Great job read more

Adrianna provided exceptional patient care after I came in very nervous for my blood draw. The blood draw was quick and painless and she made the experience very comfortable for me. I also had an appointment and they saw me within a reasonable amount of time. Thank you! read more

I have been sitting here for about an hour. There is one person doing blood draws and they are not coming out to get people, place looks like it's closing down. Will not be coming back to the place again. That a promise. No staffing and really bad customer service. It's been now 15 minutes sense anyone has pulled a client. Said he was it in rest room and other person is at lunch they close at 3pm here it is 12:33 pm and someone's at lunch. Whatever. read more

Don't make an appointment and go early, they work with everyone else who is a walk-in and will make you wait till your appointment. Be warned, if you do go as a walk-in other walk-in people can come in and the system moves them ahead of you. There is no front desk interaction anymore. Every single time I come here, the staff waste time and spend time doing other things. Today the one staff member was in the back office sitting with the patient on a phone to reach the doctor office and said clear as day they needed to sit down for a whole. There are other people here and the people in the back don't acknowledge you. It's incredibly overwhelming to watch the lack of professionalism and the saddest thing is it is absolutely all about the broken system. Quest has taken over the phlebotomy world and left is all waiting for more quality and professionalism. We are all just numbers and not people. read more

I made an appointment, was in and out very quick, and had zero issues. There were many in the waiting area- walk ins- so I would suggest making an appointment if possible. read more

Put a reservation in the system- it disappeared by the time I arrived. Super frustrating! The girls at the desk was nice but the new system is not very helpful and I left disappointed and fasting for nothing! read more

What a ridiculously run place. They have only one person running the show and she takes breaks at 9:40-10:00 then a lunch at 11:00. I showed up at 9:35 and had to come back at 10:00 and still wasn't able to get in by 11:00. Who takes break every hour? Get some more employees. What a waste of time. read more

I wouldn't go to, except the only Quest in my area. It is dirty, and the technicians or anything but friendly.

I went in for routine blood work. Made my appointment online which was easy and checked in using their check in device where you can use your name and phone number, the letter code they give you, or the QR code (which I used). I arrived 20 minutes before my appointment because I was worried I would be late to my next appointment, but I was in and out before my appointment time with Quest. The staff is profesional and helpful. When I arrived they were helping a man who was having trouble and the staff gave him all the help he needed. Thank you for making my visit so smooth and fast! read more

I had to wait past my appointment time, then waited longer for my blood draw. Unprofessional

I went into the quest diagnostics inside Mission Viejo hospital after my doctors appointment. I waited a while and knew that I would be there way too long. I went up to the receptionist and said I needed to leave and I would call back to schedule at a later date. I was just getting simple lab work for my yearly physical. All of a sudden, she said oh, we can take you back now. I thought that was great. The Phlebotomist was pleasant enough, but I did tell her please do not use my right arm, it's very deceiving, but I have deep-lying veins and they are very small. She laughed it off and grab my right arm. This is a week later as of today. I now have to go to the doctor to make sure nothing is going on my hand has been tingling. Thank you, Quest. read more

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They are always so unfriendly here at the front desk. Better off going to the Sutter lab across the street.

Absolutely inefficient place. I had to wait over an hour to do a 10 minute preemployment drug test. The receptionist was barely at the desk, office staff were singing in a back room while people were filtering in. They should've been proactive with moving people in and out so this won't happen. Get your sh*t together!!!!! Also to mention the woman who collected my sample was snippy and quite short with me. She treated me as if I was an inconvenience and a prison mate. read more

Was in an emergency situation, needed the results of a lab test to get into a hospital and there is no one at the entire lab that answers a phone! Unimaginable that we would trust our lifeblood, literally without the consideration of a person at a desk to answer a phone, EVERYTHING is electronic, no human to talk to, how do they deal with emergencies? They don't. read more

I came in without and appointment and registered at the front desk. I only had to wait about 20 minutes for a blood draw. The people working there had to work extra hard cleaning things off. The staff was very friendly and I never felt the needle going in my vein. This was in contrast to my last blood draw which gave me a bruise on my arm and hurt for days. It was a Friday and they were busy but handled things with efficiency and professionalism. read more

This is my Fav group of people that do my blood work in Auburn. Very professional, courteous and nice. Sometimes I have a little bruising but that's on me most times not. They are great finders of tough to find veins. There are always good and bad days when you get a difficult vein patient. I will keep coming here again and again. If people judge you with one experience, they don't know what they are talking about. I've been a medic for over 30 years, I've been trained by some amazing instructors and taught many amazing students. Not all patients are the same. read more

Absolutely the worst phone customer service I have ever experienced. This lab started requiring that you make an appointment before coming to be seen, but then no one answers the phone, you get a voice DIS-service that gives you tons of information you DON'T need but never gives you a representative. No way to ask questions. In the end, I was hung up on. read more

I walked in and made an appointment at the beginning of the week Michelle scheduled my apt time for friday the 21st 2023 at 1:20 PM I had been out of town the day before and was headed home early to make my appointment when I got home I had a message confirming my appointment but the location was in Lincoln which that was not told to me at the time of scheduling, before I left I called to make sure I was to arrive at the auburn location and not Lincoln I try to call both locations which was no help to clear this up I could hey a hold of anyone so I left and drove to Auburn which is where I've pretty much gone there since 2019 when I arrived the was one person there they called him no problem I thought this should be quick and painless, while waiting the people started to pour in I had to use my voice to get there attention in which they replied that I needed to be quit and need to calm down, I was starting to get annoyed bc the didnt have me scheduled there I looked at Michelle and asked her why said scheduled me that way she gave some little kid response like she didnt know or couldn't remember the lady that was working with her asked to see me phone and the message no problem as she keep coming the bear telling me ti calm down both ended up refusing to serve me I just want you to know this location lacks in problem solving and customer service was the worst I found them to be petty and childlike so I cut my losses for the day and headed home the whole time yelling in gonna yelp, lol I probably will make another appointment and I'm going to make them do their jobs I mean get a life and know that stop harassing people and wasting their time and money they should get an AI robots would do a better job than those two. read more

Totally unprofessional. The receptionist had an attitude of just not caring. They were blasting country music - way too loud (so loud that I when I made a call I had to shout). The staff were laughing and yelling (to be heard above the blaring music) and ignoring me. Finally I just walked out, and plan on finding a non-Quest lab. I recommend you do the same. read more

When i walked in they put their masks on. And told me they do not accept walkins. Well the website claims different and the website claims 5minute wait for walkins. Will update after i go there shortly. If yelp allows me to. Update. Took about 20 minutes after checking in to be seen. While waiting about 5 unhappy people left. Seemed semi clean but doubt it is that clean. The girl was nice when she assisted but the first room they put me in 1 lady kept walking thru. Not very nice and setup improperly. After she found out this is my first blood draw she took me to a different room to lay down. Actually made me feel worse. These type of questions should be asked first I'm rating 2 stars because the time it took, not accepting walk in and unsure how clean it is. read more

So upon arriving I saw a nice updated and clean office and was expecting some decent service. Boy was I wrong!! No one to take people in or answer any questions. Saw ine employee after 10 minutes who yelled out to someone in the back "see you tomorrow." One last came out, called a name and went right to the back. The lady she called didnt know where to go and then I heard part of her conversation and she was extremely rude. I thought I would check out other reviews and found there to be many negative reviews. I'm still waiting so will see how the service is when I finally get my turn to go. But as of now service is terrible and what service there is was very rude and unprofessional. Something should really be done about this otherwise all these reviews are useless. read more

Horrible place. Wait forever with an appointment scheduled. 45 minute wait. Then they put me in a chair that a lady vacated and they didn't sanitize the area. Totally incompetent staff. Never again will I go to the Auburn Quest. read more

I was very nervous since I have had some bad experiences having my blood drawn. Tech was very confident and put me at ease.

Ive been here a few times now and always had a pleasant experience getting my blood drawn. Staff is always polite and prompt and my wait times were minimal at each visit. read more

Very rude and unprofessional front desk people. Horrible experience. Unfortunately, this is one of those places that is needed for blood draws, urine tests, (etc), so I am not sure how much a bad review will deter their business. I even called their corporate office to explain what happened to my husband and I. They told me they would have the office manager at this site reach out to me. I never heard anything from anyone. If you can manage to avoid this place, do so! read more

Website says open until 4:00, but when we got there at 2:00, they said they closed the blood works at 12:00, the front desk was very rude to us, I doubt we'll go there again. I recommend you stay away from there. read more

Only had one person in the office who was providing all services, including front desk, labs, tests. Pretty rediculas. Not less than 10-12 people here. read more

I was in there today, 11/19/15 @ 2:30pm. I don't know who the girl is at the front desk, but she is the most rude person I have ever encountered. She needs to go! It sucks because the actual phlebotomist was such a sweet girl. Her name was Brianna and she was wonderful. It was my daughters first time giving blood and she was so nervous. Brianna helped to relax her, gave her water and a cold rag for her face. She was awesome! Lose the girl at the front desk and I would give 5 stars. read more