I had a very good phlebotomist who took my blood without pain, bruising, nothing. He was awesome. He used a pediatric butterfly because I am only 5'1'' 2'' at most and 114lbs. I am very tiny. He knew what he was doing and he got the job done. It was a pleasant experience for getting blood drawn. read more

Made an account specifically because my poor experience with the front desk lady at Quest diagnostics. If I could rate 0 stars I would! I went in to have my blood taken and she was so unbelievably rude I couldn't believe she was employed. She refused my paperwork saying it was almost closing time (15 minutes till and I was the only patient). Stated I had to call or go online to make an appointment. I didn't get the employees name as she was turned to the side facing away from me during our interaction - she has Red\Ginger hair hard to miss.She avoided eye contact and was very unprofessional on her cell phone while "assisting" me although that's a joke as she clearly doesn't want to do her job. Quest should fire this individual as she is costing patients and does not respect her job. I will not be returning. I do need to add in past visits the phlebotomist were always amazing! read more

I was seen quickly. The staff were professional and courteous. Not all of my labs had been ordered, so the staff called my doctor's office and quickly got the additional orders via fax. However, the phlebotomist was a little flummoxed by the discrepancy between what I expected to be tested for and what was actually in their system and recommended that I return another time, unaware that Quest's robot answering system states that a patient need not verify that all the tests are ordered, as the discrepancy will be corrected on site. The physical lab gets 4 stars; the answering system gets -1. There is no way to speed through the interminable spiel recited every time you call, and when you finally get to press the option you need, the robot is a deaf, non-English speaking idiot who does not finish its litany of choices. It failed to understand a simple "Yes" and "No." Also, there is no option to speak to a human being, probably because by the time you're frustrated enough and done with the robot, the words likely to come out of your mouth are unfit for polite ears. Oh, and why does Quest need your address? They DO NOT mail your test results, so why? And when I tried signing up online to see my lab results, Quest requires that you verify your identity by asking you about information you did not put into the system, such as past addresses, property owned, and names of relatives, not the security questions in the profile you've just set up. Now, why and how would a medical laboratory know and need to know such personally identifiable information? Does it check against a Facebook profile, or taps into some CIA database? I'm joking but it's scary. I opted out of the service; it's not worth having my identity easier to steal. And it's none of Quest's damn business. read more

Worst ever. Go there twice a month for my son and every time we leave I wonder why I come back. Rude, unprofessional, and clueless. Most of the time the employees are just standing around complaining about patients or work. Denise might be the most miserable employee I have ever encountered. I will not go back because of her. She has nothing good to offer this world, in-other words completely useless. On a positive note the Asian gentlemen working there is fantastic. I hope he leaves that cesspool called Quest. read more

Horrible phone system. Extremely difficult to get a live person. Actually I never did get through after four attempts. Pressing zero does not get you an operator. read more

Came here for a blood draw and haven't seen a single person called back for an hour. Waiting room is filled up with people now and everyone is obviously frustrated. No apologies given for the wait. Will stick to Sutter labs from now on. read more

I want to start by saying that needles are my least favorite thing in the world. I had a lot of anxiety about getting my blood drawn and I have to be honest - the receptionist I met when I arrived was...not helpful or calming (and she input most of my info incorrectly...). I did not have an appointment and showed up about 30 minutes before they closed - I was there for maybe a total of 15 minutes. The phlebotomist that I had (Rebecca) was AMAZING! I had no pain or discomfort and she was SO fast and professional. if i have to have blood work done again, I will be going back. read more

The staff is slow and rude, the phlebotomist couldn't find a vein if it were spurting blood at them. I always have at least three pokes just to get one blood test. Once I went in to get a test and they didn't even know what it was. They thought they were going to have to take a biopsy from my kidney. Then once I straighten them out they discovered they didn't have the right "tube" to put the specimen in even though it was a regular urine specimen cup. They are very slow, unorganized and don't move the people in quickly. I really dislike that my insurance mandates that I have to come to this lab. Cant wait until I can change insurances read more

This is the the lab my doctor sends me to and i am always disappointed. Last time after hearing the girl apologize to the man before me for the " double poke" it took them another 10 minutes to call me back with no one in the back and the staff chatting it up. I finally had enough and told them to cancel. They took me right back and proceeded to stick the needle in and wiggle it around looking for the vein. After checking the other arm and seeing I was getting frustrated she said " well in not new". Someone else came to draw my blood and before she was done she brought me a card and said " if you don't want to wait next time you can set an appointment" I felt it was inappropriate and passive aggressive. I am now here again for the last 45 minutes. They have one person drawing blood and it is taking forever for each person to be seen. Very had business and I won't be back read more

Oh gosh I'm sitting here and hating every minute of it. The ladies are so unprofessional. Yelling across the building to each other. The way they talk to each other isn't even professional either. The worst place I've ever been too. Never coming back. read more

I've been here before and it wasn't this bad, but things seem to have gone downhill since then. I needed follow up blood work done after a visit to the ER, so my primary physician sent me here. When I walked in the receptionist was on a personal call, which she stayed on for at least five minutes. There was a woman in front of me. The receptionist took her paperwork (still talking to her friend, I believe she said something like "Well that's why I don't date guys like that."), glanced at it, gave it back to the woman, told her she had to sign it, didn't offer her a pen and took the phone to the back I assume to finish her call. After the other lady and I stood there for a while shrugging at each other, she came back and took both of our paperwork. I headed towards the restroom that was in their suite, because I'd been told to drink lots of water for this blood work and had to pee. I was told quite rudely by another woman that that restroom was not to be used because she had a sample to take. I said, "Ok, but I really need to go." I was told that there was a restroom outside and that the front desk had a key. I was handed a key that was on a paperclip chain that was taped together with scotch tape. I went outside, put the key in the lock, opened the door and there was another woman in the restroom. Apparently, there are several keys that everyone in the building shares, they all open the door and there's no way to lock it so that someone doesn't come barging in on you. So classy. The phlebotomist was lovely, the star is for her. She saved me from having a melt down and yelling at them to treat people who are getting blood work and other labs with respect and dignity because it's stressful enough not knowing what the hell is going on and needing lab work without people treating you like you're inconveniencing them. Should I need more lab work, I'll find another place even if it's out of my way. It's worth the gas to be treated better. read more

The only reason this gets 1 star is because the phlebotomist Louis was very good. The manager Deborah went out of her way to make sure this was an unpleasant experience. We needed help consolidating multiple lab orders and sending them to a new primary physician. She would not assist us, even to the point of refusing to give us a blank sheet of paper to hand write a release to send to the ordering physician. She was sarcastic and dismissive of our requests. I'm generally not a letter writer but this was such an unpleasant experience I had to leave a review. read more

I called the number at the Auburn location n all the options on the lengthy menu did not apply to what my simple question n when I finally got to a live person, I had to wait for 13 minutes to actually speak to a person n my question n including the answer from the gentleman took 45 seconds. So unless your question is one of the options on the menu, this number is ridiculous to say the least! The one star is for the polite man that answered the phone. It felt like I was calling a government office as usually they tend to be inept! read more

My son has special needs and he was completely traumatized this morning and I was humiliated. The technician tied and untied the rubber around my sons arm 6 times and two different people tried to pick an arm, my son was a emotional mess. I repeated several times that it would be better if he not see what you're doing. I agreed they could hold him down and get it done. They were not able to handle him and the female technician became angry with my son and told us to leave that they could not help us. People were laughing in the waiting room. The female technician was unprofessional, rude , and lacked empathy. My son is 10 years old! read more