I have had such a terrible experience with them they over pack themself with patients and you can…read morenever get in. Also i went three times for kidney pain and was sent home saying i was fine. I went to christ hospital and they found something on my kidney they still wanted me to go through ny dr for refferals and my dr ignored me said it was not ok to get a second opinion. I left so many messages with them and they kept saying they couldnt help me cause i went outside of st e. This practice is a joke. Last time i went off on them and they said they would call me back. This was a month ago. So i have recently switched to christ and they have already fixed my problem and got me back on track. Do NOT go to this office! I was crying in pain and they sent me home!

We have been seeing Dr. Rita Watkins since March 2009, and I couldn't have asked for a better…read moremedical caregiver for my family. The staff, nurses, and doctors in this office genuinely care for our well being. They have become not only our medical advocates, but our friends. We get very personalized care in this facility, and I highly recommend it for anyone looking for a family practitioner/pediatrician.

Stay away! From the moment I walked in, the experience was awful. The man at the front desk was…read moreextremely rude, yelling at a woman to check in on the tablet, only to then personally check in another woman himself. The inconsistency and attitude were unnecessary. When I was called back for my blood draw, I told the technician that I was very afraid of needles. Instead of offering basic empathy, she completely dismissed me, saying, "No one likes them, sweetheart." The condescending tone and lack of care made an already stressful situation worse. If you expect to be treated with basic respect and compassion, I'd recommend going elsewhere

I have always had great service here, I go two times a year for blood work for my doctor, they get…read moreyou in and treat you well. They make this process very easy. Thanks Bill

Don't go here if you don't like surprise bills for random things. Feels very scammy to me.read more

Fighting to make appointments, i do not recommend! I would go elsewhere. The doctors are amazing!read more

I have been seeing these doctors for over thirty years and they have always been very focused and…read moreattentive to my health care, through many varied health problems from common to cancer. Many thanks to all at White Oak Family.

Nurse Practicioner Heather Gall is awesome! She seems to really care about her patients and wants…read moreto help. I couldn't make a dr. Appointment so she talked to me over the phone on my way to work!

Like many Americans, I took a short hiatus from regular visits to the doctor during the pandemic…read more Couple that with transferring all of my medical records from out of state, and you can definitely say that I was a little apprehensive about my first visit in more than two years. All of those fears quickly went away, however, after my experience at this St. Elizabeth location! I scheduled an appointment online through their website, and was able to make it about two weeks in advance. I didn't have a MyChart account prior to my appointment, so the nurse that checked me in helped me set up my account in-person, and even walked me through how to make future appointments! My actual exam was with Dr. Trumble, and she was fabulous. So kind and knowledgable - exactly what you'd want from a doctor. The entire facility looks brand new - everything was clean and updated. I asked one of the nurses how long they'd been in this location, and she said it opened shortly before the pandemic. Next door to the primary care center, they also have a lab center. I bopped over here on a separate morning to complete some bloodwork, and was so surprised that they had me in and out in 10 minutes! You don't even need an appointment. Everyone that I interacted with at both of these experiences was incredibly friendly and helpful - I don't think I'll seek medical treatment anywhere else as long as I'm living in NKY!

I have to take my mom here alot and they are so nice and patient with her. Our healthcare workers…read morenever get kudos for what they do. They deserve it

Very efficient service and almost no wait time until I was taken back for MRI. Technician was very…read moreskilled and completed procedure quickly.

I went very early on 3/13/26 to have blood drawn at the Montgomery location for an upcoming…read morephysical. I was the phlebotomist's second patient of the morning. I was handed a sheet of paper at check-in listing all of the orders which I gave to the phlebotomist. She also had a strip of paper with the labs listed on them. She drew numerous tubes of blood, we joked about getting one of each color. My doctor only received some results, not all, and when I called the lab to find out what is still pending, I was told that yes, only some of the labs were done. She could see the orders. There is no explanation as to why only some and not all were done and I have a message into the lab manager. If you go to this lab, review what is being done with the phlebotomist to ensure that the proper tubes are used and watch while they label your tubes of blood with your name and date of birth!

I go here for physical therapy, and the level of care far exceeds my expectations. The doctor is a…read moregreat listener and does well explaining complex medical issues. I look forward to my visits! The facility is also well kept and modern. They have a Native American display by the entrance that I took time to appreciate today. The pieces were interesting and engaging. There was one time two employees had a bit of a tense conversation in front of patients. Other than that, I've always had great interactions with the staff.

1st time here Patients and visitors may park in the UC Gardner Neuroscience Institute parking…read moregarage directly underneath the building. The garage entrance is located on Piedmont Ave., across from the UC Health Physicians Office.

This company misdiagnosed a life threatening interaction of medication and then told me not to go…read moreto the hospital. They then treated it with more medication, which ultimately came close to killing me and when I questioned this, they gaslighted me and offered to discharge me due to a lack of "trust". It has taken five years and counting of life changing medical complications and I will never completely recover. Dont trust your family with this practice!

If you're seeking an alternative to the assembly line style treatment you're receiving from your…read morepresent Primary Care Physician I'd encourage you to check out Integrative Family Care. What did it for me was attending one of their regularly scheduled info sessions. Imagine your doctor sitting with you 100% of your scheduled appointment instead dipping in to pronounce judgment after interpreting a report prepared by a nurse or physician's assistant. Imagine the focused care you'll receive. I feel as if I now have a partner focused on helping restore and maintain my health rather than a relative stranger giving me their best guess from a few clues. I was a bit of a wreck when I first visited IFC. Although I have a way to go I now view my health and prospects for preserving it much better than I may ever have.