The man working the front desk was horrible, his name was Mike. Someone came in asking about…read moreinsurance and he forgot his card in his car, so he ran out to grab it. When the guy left the man at the desk rolled his eyes and said "oh my god". He was escalating the issues. Another woman came in and she didn't speak english and he was very short tempered and rude to her first. He then told her he doesn't have time to deal with her and told me to proceed back. I saw a door with a keypad so naturally I assumed it was locked. I asked is this the correct door, he snapped back and said "well there's not another door here right?". I already hate getting my blood drawn and his horrible attitude made it worse.

Let me make it clear that the 3 star is for the online sign in…read more I have been coming to this the Montgomery Labcorp for a number of years and have never had any thing to to complain about regarding the staff which I easily give 5 stars. However. I tried numerous times to sign into the patient portal, and then to set up a new account but it never worked.

I had to have blood drawn after fasting and that is on my list of least favorite things to do…read more I'm not familiar with the area and when I pulled in there was no indication about what the building is. There is an allergy Dr on one side and fertility clinic on the other that makes it a bit confusing. I walked into the lobby and saw that there are a couple of businesses in the back listed on the letter board, Quest was one of them. I walked in to the tiny lobby and checked myself in. Since I had made an appointment online this just required me to scan my appointment barcode and ID. I didn't mind not having to talk to a person. The lady that came and got me and took my blood was an absolute doll. She was one of the nicest humans, we talked about kids and grandkids and before I knew it she had collected all of my blood. I am deathly afraid of needles and this was honestly the easiest blood draw I've ever been through. It does say that they take walk ins, however, someone tried when I was there and she told him she was booked and unable to accommodate a walk in, so it's best to make an appointment.

We went to get blood drawn at this Quest, we called and had it pre-approved but were rudely turned…read moreaway with no explanation. The lady working said we can't do that here and I can't help you and were sent packing. This was after waiting a long time. There was only 1 person working who turned away multiple walk ins as well. The center was also dirty.

This place is great, the staff are excellent and the facility is clean. I've been coming here for a…read morewhile now whenever I need a checkup and it's been great every single time. I'm glad to drive a bit further if it means I get quality care and opinions. Military friendly as well.

Their "online appointment" system is atrocious and you lose your place in line because it won't…read morework without taking a photo of your license with your phone - even when you're standing in the office. There is no way to bypass it. I filled out the paperwork by hand even though I lost my place in line. On top of that, their website says they have an X-ray. THEY DO NOT HAVE AN X-RAY! The guy who came out of the "MANAGER" office said "well, you can come back on *maybe* Tuesday and someone can do it?" IT'S SUNDAY. So apparently they have a machine, but no one to reliably run it (or read the images)?! This place is all window dressing and no substance. Then he had the gaul to tell me "good luck finding urgent care with X-ray." I will be going to TriHealth Priority Care in the morning where I know with 100% certainty they have a functional X-ray and TriHealth physicians to read them. I'm not waiting until "maybe Tuesday" to get x-rays. They shouldn't advertise that they have an x-ray if they don't. And of course his answer to that was "well we can give you medication." I don't want medication. I want answers as to whether I should wrap and "R.I.C.E." it or have it set by a physician. If you have an injury that you think even MIGHT need X-rays, go somewhere else. Not worth the time, aggravation or (actual) pain. The "Manager" speaks very little English and is difficult to understand. He said I wouldn't lose my place in line and failed to tell me about the no-xray until AFTER I filled everything out. Call before you go somewhere, and drive right by this place. Not worth your time or the aggravation.

The people that work here are wonderful. There is never a wait even without an appointment. They…read moreare very kind and polite. The blood draw is always very quick and I barely feel it. This is the place to go!

I was very pleased with my recent December 2025 visit to this labcorp office. The phlebotomist was…read moreexcellent.

No complaints with my visit to this Quest Diagnostic location. One of the great things about Quest…read moreis that they have spots for both walk-ins and appointments. I love the flexibility. For this visit I wanted to go with an appointment. Appointments may be made online. The location closest to me did not have any appointments for the next two weeks. This location had times and days that worked with my schedule. I arrived 15 min. before my appointment, and checked in at their contactless check-in kiosk. Three minutes later I was called back. A quick temperature check, and we were on our way. After entering in some additional information it was time for the test. Everything was done quickly. I was on my way by my scheduled time. I encountered two employees during my visit. Both were professional. I would have no qualms utilizing this location again.

Horrible customer service. Went for a blood draw for a test. I had scheduled that online. When I…read moregot there they could not find the requisition fax from my doctor. My doctor had a confirmation that the fax went through 3 weeks ago. My doctor faxed the requisition slip for the test again and I even emailed it to the phlebotomist . Still the two phlebotomists made me wait 1 and a half hours. Finally I had to leave in disgust (especially after the male phlebotomist told me that they had received the email but apparently still want me to wait more). They never acknowledged the receipt of the second fax on the day of the test. I would not recommend such treatment to any patient. Customer/patient service is dead at that blood draw Quest center in Mason, OH.