staff seem friendly. waiting room was kind of small and can get pretty packed pretty quickly but…read morethey seem to move through people pretty quickly so it can be a bit of a wait but I have no complaints. I did have an appointment so it maybe it was quicker for me. overall, a good experience

Extremely unorganized - I had an appointment at 11:30 - they do not run on time - what's the point…read moreof making an appointment One bathroom for all patients One patient in bathroom for an extremely long time as line grew longer and longer- we alerted the staff over and over and nobody showed any concern of the patient still in the bathroom for over 30 + minutes A long Line of people waiting to leave a urine sample 10 + people The staff said we had to leave the urine sample before a blood sample was drawn - which was the opposite last week when I was here on Thursday They continuously overbook appointments There are at least 40 people in the waiting room The quality of care is way below standards

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

This is the second time me going to this location. The first time was good. The girl was very kind…read more She called my name correctly. She verified the doctor. There was one test I couldn't get done because she said it had to be done in the morning . I came in today to get that test done when l was called in phlebotomist pronounce my name wrong so just ask did you mean Jeannette and the phlebotomist answered it could've been Jeannette, but I saw Janet. I don't have my glasses on today you'll have a name different name today. She didn't asked what was the name of the lab that I was getting and I told her I couldn't remember and then she asked who ordered this lab and I honestly I couldn't remember who ordered it. I was getting a lot of test done it could've been my dermatologist. I honestly couldn't remember. I just know that the previous phlebotomist had placed that lab on hold then the phlebotomist of today proceeded to scold me that next time I need to know the doctor's name she's very rude. You could tell that she was mad or upset about something total different experience from the first one. I think the only thing good I have to say about today was that I did come in without an appointment and I did get called in pretty soon.

This review is for one staff (white & stocky) that can ruin their reputation. I saw my name on the…read morecheck-in disappeared for a few minutes and no one was calling my name. Other names were being called. I didn't want to just sit there without saying a word. A staff came to the door to call on someone, and I decided to ask her. Instead of calmly listening and explaining the process, she decided to judge me and telling me to have patience. Her comment was just rude and disrespectful. We are adults and many of us have patience. We have been sitting there for hours. We don't need to be told to like a child to sit and wait! These technicians need to be nice, professional, and respectful. They should remove the person's name after calling their names instead of wondering why your name disappeared and they don't call your name in a reasonable time.

Way better experience! So grateful I got a very kind and gentle phlebotomist. I had to do my labs…read morelaying down. She continued to check on me and keep asking if I was okay as it was a lot of blood and I was fasting for quite awhile. But she was so sweet the entire time. I love the appointment process. You book online and right before your appointment time you click a link once you arrive. Walk right in and have a seat to be called. With my appointment is was about 15-20 min., wait which was completely fine and to be expected. You never know the situation they may be dealing with back there. But I was grateful for my visit and that I got a kind phlebotomy. Also, love the quest app where you can see your lab results.

New insurance brought me to this lab today. I was able to create an account online and make an…read moreappointment easily. I feel like they had way more availability for appointments than the previous lab I went to. There's no reception, just kiosks to check in once you enter the waiting room. It was midday so it wasn't very busy. It was just a simple blood draw for routine tests. The staff I interacted with were friendly and efficient. I actually really liked this location! I was out of there in 15 minutes.

Came in as a walk in and I had to wait about 1.5 hours but of course that was to be expected…read more Haven't gotten blood work in a while so I paid the tests out of pocket. Wendy was amazing. She made me feel so comfortable and relaxed. I barely felt her poke and she drew the blood quickly. Staff is friendly

looked like the front desk went on lunch break and left the desk empty, while customers were lining…read moreup and waiting to ask question. yes I know you can self check in however nobody was working the desk to assist patients who were using their crazy check in machines. the lobby is as big as a walk in closet and the water machine, was empty or not workin. it's not a Sparklets bottle, it's a water machine. They can refill a water cooler, really? Terrible customer service and terrible location for a customer waiting room. Wish Yelp would have a minus scale!!!! Honestly try another location not this one!

Quick and easy in and out in a few mins! Kind of hard to get ahold of them on the phone but it is…read moreone lady doing everything every time I go.

Super fast and friendly. Very welcoming. I should of been coming here a long time ago.read more

Went today and there was no staff that showed up at the location. It is upsetting because I am…read morefasting and went to a different location. I was not able to get any care at all.

Not too many people. Walk- in availability. Skilled tech. Very professional. Convenient location…read moreand hours.

My experience with OTC was great the doctor is very approachable and kind his staff has the best…read morecustomer service very professional and nice I highly recommend them.

I was sent here by the Trucking School I enrolled in. This place is easy to find, great parking and…read moreopen Saturdays! The waiting room is little small , but there are a lot of truckers coming here since it's by a Truck Stop. The place is clean, the staff is friendly, huge parking and the Doctor is real good and extremely nice! I highly suggest this place to anyone. It's only $60 and you walk out with your medical certification.

This place is heavily unorganized. I called ahead of time and asked what time they closed. Spoke to…read morea lady and said 3:45 is the last patient because of COVID. I show up at 3:45 maybe a minute later and she said that they closed at 3:30pm and that FedEx had already left. Pathetic child like communication. They could have told me 3:30pm the first time and I wouldn't have came all the way from LA. Spoke to the office manager Juan. He made me repeat myself 4-5 times. If that's a manager then that explains why this place sucks. He said he would have made an exception if he was there and he surely was there and made no exception. Instead he was being a rude j**k. Shoot the 7 minutes we argued on the phone, he could have let me pissed in a cup but instead he felt like pissing me off. Would not recommend this place to anyone. If I was an employer, I would rather my employees piss dirty than to send them here. This place was just sold to some other company and looks like everything went to s**t. I requested my company to send me elsewhere other than this sh**hole with a bunch of sh**heads.

Very nice Chinese lady that i go to , good massages she a very good friend now and when I go to.read more

It took nearly and hour for them to see me to get my blood drawn, but once they saw me the nurses…read morewere very friendly. There's no waiting room though so they expect you to either stand outside or wait in the "Clinica Medica Familiar" waiting room next door. Also, I so believe there was only one nurse drawing blood at a time, which would explain why it took so long to be seen.

Bad experience,,.. Took my one year old and 5 month here... And the nurse were nothing but rude!!!!…read more Firstly blood wasn't coming out my baby and they insisted that there was took literally longer than 5 minutes!! And my child just crying and crying! There just moving the needle in and out. And I told her something. And there like yes there's blood coming at the very end a month later for results, they ended up telling me not enough blood was taken out, so my child stood there crying and left with black purple bruises .. So it was all for nothing!! And most importantly it was a very important test my son suffers from allergies and we're going determine what it could be and he constantly suffers from it scratches and crys from hurting.. And this just through that option away. And left with do blood work again I think this shouldn't happen to anyone . Especially in occasion like this !!!!!