staff seem friendly. waiting room was kind of small and can get pretty packed pretty quickly but they seem to move through people pretty quickly so it can be a bit of a wait but I have no complaints. I did have an appointment so it maybe it was quicker for me. overall, a good experience read more

Extremely unorganized - I had an appointment at 11:30 - they do not run on time - what's the point of making an appointment One bathroom for all patients One patient in bathroom for an extremely long time as line grew longer and longer- we alerted the staff over and over and nobody showed any concern of the patient still in the bathroom for over 30 + minutes A long Line of people waiting to leave a urine sample 10 + people The staff said we had to leave the urine sample before a blood sample was drawn - which was the opposite last week when I was here on Thursday They continuously overbook appointments There are at least 40 people in the waiting room The quality of care is way below standards read more

Awesome staff! Make an appointment they are really great under the pressure they deal with read more

It is absolutely hectic inside. They tell you to wait outside and then call your name out so if you are waiting outside, you miss it. The first phlebotomist (didn't get her name) was extremely rude. I've always had issues getting labs drawn and having small veins but she was fishing around excessively and way too fast to even be looking for anything. The second phlebotomist, Chantelle, was AMAZING. She took her time, didn't poke me randomly and made sure I was comfortable through the whole process. She truly went the extra mile! Thank you and God bless you Chantelle!!! read more

I drove to this place, finding parking is terrible. Bunch of unfriendly people in front of building. All I got was dirty looks from people that look like they should be on skid row. I left, horrible place. They need security out there to put order. read more

Labcorp - Laboratory Testing Near Me - Fontana, California

First time here and the wait time was not as bad as I expected and read in reviews, the reason why I am giving two stars is because while waiting for my kids to get their blood drawn, in the room next to us was a older couple who did not speak English and the staff "helping" them was SO RUDE !!! She kept cursing as well out of frustration... and asking them why they would come without a translator. My kids were in shock to hear someone talk to patients that way . I am DISGUSTED. I didn't catch the name of the staff member read more

Bad and very rude communication and time management no one assisted and took almost all day the workers ignored the patients coming in for employment drug screening no one was at the front desk and when they where they didn't acknowledge that anyone was there and ignored questions I do not recommend this LabCorp for anyone needs major improvement. read more

I have had two blood draws since writing my original review. They have been so much better. Making appointments makes the difference. From the amount of people in the waiting room, I'm thinking that the majority of people are making appointments. I'm sure that the staff is happier, able to perform better, and maybe less stressed out from like before when people were literally everywhere inside and out. Good job Labcorp! read more

Long lines long wait it's like waiting for a free turkey why people need to line up hours before opening people start lining outside at 5;30

I come here for my routine blood work and I find this office to be professional. The care of the staff when taking bloodwork is soft and easy to get my blood. It's always clean and fresh. They do prefer you to make appointments, but will take walk ins. read more

Read the reviews online and was expecting the worst but was pleasantly surprised! We were greeted by a friendly woman at the door and the process was easy and quick considering I had child with an appointment and one without. Definitely make an appointment and get there early. read more

I visited LabCorp today Feb 14, 24 for my annual bloodwork, and it was my first time at this location. My insurance company recently made the switch earlier this year. I made an appointment online about 2-3 weeks prior, and this location was the only one with an available spot. My appointment was at 10:45 am, and I arrived at 10:30 am just to be early. The location was easy to find, situated between Baseline and Beech Blvd, inside a small strip mall shared with Rite Aid. Fortunately, I was able to find parking upon arrival. The line inside was long, and all the seats were full, but they had 2 windows open. I informed them of my appointment, provided my paperwork, and was called in just a few minutes later. The process was fast and easy. I noticed that those without appointments had to wait longer, so I was grateful for booking ahead. The staff was very nice, friendly, and efficient. The place was clean and well-maintained overall. The staff drew my blood, and I felt that she cared for me by asking a few personal questions. I didn't take a picture inside for privacy issues. Overall, it was a positive experience. My Personal Rating : 4.625 Establishment 4.4/5 Staff 4.8/5 Ambiance 4.5/5 Cleanliness 4.5/5 read more

Front desk is not so helpful. I need to ask how to check in the tablet infront of door.

Front desk Hispanic woman has terrible customer service. Unfortunately this is a high stress position and she cannot handle the high frequency of patients. read more

It is a very busy facility, but it's great that they prioritize people who have made appointments. I thankfully didn't have to wait long once I checked in. Unfortunately I had a very bad experience with the black lady who drew my blood. Not only was she using the gloves to touch me and stuff around but once she was done she called her coworker to gossip and laugh as they were looking at my referral. They kept looking at me and gossiping. I can't stress how unprofessional and uncomfortable that made me feel. I will never come back here again and I hope my test are still accurate. read more

If you can get blood work done anywhere else, do that. This place is terrible. Even with an appointment, be ready to wait at least an hour. Location is terrible starting From the older Hispanic lady guarding the door with her life (was there today 12:30-1:30, July 25th,) rude as helllllll to anyone trying to come in or anyone have questions. Huffing & puffing that her job is to stand at the door, telling people they don't do walk ins, go to another location, then telling us with appointments "okay check in on your phone & come back later" thanks that's so helpful. She also won't let people sit inside unless you ask. Then the front desk lady that was there today, also it's obvious she hates her job, was wearing black today & had glasses. I got up to ask a question & she just looks at me, back to her computer, to papers, then rudely looks at me "you have a question??" Yes, obviously that's why I'm waiting here looking at you. Never says "hi can I help you? Just one moment. I'll be right he with you" like girl get a job you actually like. Next is when they told me to give a urine sample. The back area..disgusting, dirty, boxes everywhere-where it's a major trip hazard for anyone, then the restrooms are obviously not checked, there was no toilet paper or paper towels, pee everywhere. The only person who was nice, & friendly was the person actually taking my blood, I think her name was ana. Other than that, maybe this place should rehire all office staff, & instead of having a miserable door watcher, have her clean the office, nothing was cleaned, wiped, swept the entire time I was here. Re train the front desk, & make care easier for people. Thanks !! read more

Had the worst experience. Got to the building around 5:40 am and waited till opening at 7. Not only did I wait over an hour and a half but the lady who was helping crowd control and with guest was so rude! She kept rolling her eyes whenever a Hispanic person needed her assistance, she was giving so much attitude to those who couldn't speak English, rolling her eyes when the lobby was a bit packed and telling people to get out and she will call them up so they were aware of the next patient yet didn't do so . Giving smart remarks to Spanish speakers when they needed help such as " I don't understand you but if you dont know your address I don't know it so I can't help you " when all she needed to do was ask for a translator since the guest couldn't understand . They kept letting appointments go before those who have been there since 5 am waiting read more

The Line was way too long and a 3 hour wait then tried the very next day went back the next day they then they weren't taking anymore walking for that day! read more

Listen I get these workers are BUSY but yall have to care at least a little bit. It's a medical facility and it was just filthy everywhere. The restroom had no soap or toilet seat covers. The floors just feel sticky and the waiting room stinks. Yall gotta realize we're waiting 2+ hours for something we didnt sign up for the least yall can do is clean the place and make it feel good. All the front desk ladies have major attitude and don't even bat an eye at you they just nod or ignore you until you practically get up to their computer screens. DO BETTER read more

If you have an appointment it's fairly easy to get in and out, however trying to get an appointment is difficult. If you don't have one, be prepared for wait potentially hours and have some members of staff be kind of rude. read more

Used one of the biggest feeling needles on my son ...why the heck couldn't he use the butterfly needle that's made for kids

I went to Labcorp this morning for my routine bloodwork. I made this appointment over two weeks ago. The lab has a very small lobby and is not enough to accommodate a large number of people WHO DID NOT MAKE AN APPOINTMENT AND JUST WALKED IN. Labcorp might want to put a sign that reads "PLEASE WAIT OUTSIDE IF YOU DID NOT MAKE APPOINTMENT AND SAVE THE SEATS IN THE LOBBY FOR CLIENTS WHO MADE APPOINTMENT." That really makes me wonder and feel bad for the staff. The staff feel rushed when there are too many people to provide services to. People complaining about staff being "rude" would never understand that the staff can feel overwhelmed because of people just coming into the lab without appointment and expecting to be attended to immediately with a smile. It is easy to make an appointment online, I can check in over the phone as well. Celia did my bloodwork today. As usual, it was a quick and easy blood draw. I've been using Labcorp for many years now and have not had any issues. Keep up the good work Labwork! read more

Even with an appointment time, I had to wait almost two hours. The blood draw was fine, but I never heard from them again, except for sending me constant bills, when the agreement was that the lab work was being paid by a third party. Will call BBB first thing Monday. read more

Don't waste your time coming to this location. Had an appointment, came in 10 minutes early and waited 45 minutes to "check in again". I was told I had to give a urine sample first before they would draw my blood. I drank a lot of water before I came, had to go to the restroom, they should have given me the cup when I got here, not 45 minutes later. Lobby is overfilled, more people waiting outside and in their cars. I could be here for hours before I can urinate again, then they'll draw my blood.... I missed work for this... read more

Great place. The staff is efficient and friendly. I made an appointment a week ago and was able to check in through the app and was called in a minute later. The people that were walk-ins seemed to be getting help quick too. read more

If you have an appointment, you still have to wait. If you walk in, be prepared to wait for two hours. They are always understaffed, and there are too many patients in line. It's ridiculous, and it's like that all the time. Its been over 2 hours and i am still waiting to be called. read more

Per the directions on the door, it is required to have on mask in the building. People are coughing and clearly sick. They do not follow their own mask policy. read more

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This place is a joke. How do you make a 69 year old, diabetic, with a walker who can barely walk wait 4 hours? Only reason he waited is because it's too hard to start over another day somewhere else. He just wanted to have his bloodwork in time for his doctors appointment. Get some competent phlebotomists in this place IMMEDIATELY THIS IS URGENT! read more

Unprofessional. The girls in the front have an attitude. Sighing really loud in front of people as they walk in. The front desk girl had an attitude when speaking to people. People were walking in and she says "ok everybody relax" to everyone?? Then they told her to help inside and says "okay, I am DONE" as she's walking away and says "I am DONE being in the front" Horrible customer service. Do better and be better at your job. read more

Pretty fast and professional staff. Definitely a positive experience for my blood tests. Highly recommend this location!

My personal experience was fine. But I did see quite a few non-English speakers having issues with checking in and not one of the receptionists would get off their chair to help them check in. Instead they would give sarcastic remarks like "Well what does the screen tell you to do?" One elderly gentleman was having issues for about 20 minutes. I am bilingual and I was able to help him out but it is sad that none of the employees that were working that day assisted or even tried to help him check in. Not saying all of their employees but certainly the ones working at the time I was there. read more

Understaffed and never have a clue what they are doing. Supervisor sits there not helping out.

I'm only putting 2 stars because I am unable to get through. Their phone number on the internet and yelp are the same. Nothing in English...all Spanish. Unable to get through read more

Do not go to this location! You will most likely be wasting your time. I went two days in a row to try to get blood work done and they were closed early on both of these days. They had a sign out front saying to go to a different location so I called the other location and they didn't know anything about this so I called corporate... they didn't know anything about this and THEY called them, didn't pick up of course and a complaint was filed. long story short these people run this location how THEY want. They don't respect their hours, are completely unprofessional and they all need to be fired and replaced, especially management for allowing it all. Newsflash girls, you work for your patients. What a quick way to lose your job. If I could give 0 stars I would. read more

Labcorp - Note saying go to another location because they want to close early at 2 o'clock instead of 3. - Laboratory Testing Near Me - Fontana, California

The office experience. This lady was so so rude to elderly and any guest that came in. Put someone in front that actually cares about their job. Constant eye rolling and attitude was given whenever anyone asked a question. Terrible hospitality service. I will definitely not be coming back here. Put someone that is actually kind and cares about their job up in the front. For the sake of your business. This is just completely unacceptable. One person will ruin an entire business reputation. read more

Labcorp - Rude receptionist. Straight eye rolls & attitude when asked a simple question. - Laboratory Testing Near Me - Fontana, California

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There is a reason why this place has such a low rating, horrible, miserable, rude af staff. No respect or human decency, I cried while waiting to get my blood taken because I was so upset with the way I was treated. It was either cry or flip out but I try to have self respect and not stoop to the lowest of levels I encounter. read more

The staff was friendly and efficient, the facility was clean and it was easy to check in from outside in your car. When it was your turn they notified you via text. It was so easy and there was no waiting with others who may have Bern ill. read more

I was assigned to come here for blood work from my primary Dr. to this exact location from my health care provider . Upon arrival we had to check in with our ID on an iPad .. long story short . To the representative that was working the front office today ..with the glasses on . Let me just tell you that you are beyond rude & unprofessional and have such poor customer service. You are beyond helpful. I don't even know why you personally have such a stank attitude. Not only was she rude to me but to every guest that came into that office to be seen for lab work. I contacted my provider and filed a formal complaint. I would never come back here for lab work especially if home girl is working . read more

The girls in the front desk are extremely rude they don't greet you and dont even bother to look at you when your speaking to them. They cut you off right away and send you outside. I keep going to this place because it's the closest. Every single time I've gone I find myself translating for people because none of the staff "speak spanish". read more

The ladies in the front are rude, have no customer service skills and treat customers like they're dumb. They need to be re-trained on customer service! Horrible! read more