I haven't been to Quest to get blood work done for quite awhile and some positive changes have been made to make the experience much better. First of all - Quest now has an app for your phone that can be downloaded for free. You make your profile including your insurance information. Once that's done you can make appointments through the app and get your lab results when they come in. Very handy indeed. Once your appointment is set they will confirm your date and time via email and send a reminder. On the scheduled day prior to your appointment you will receive a text message with a link to sign in upon arrival. This expedites the process. Secondly, the inside the waiting room has changed. Plenty of seating with a computerized sign in center for those who don't have their app. There isn't any lab techs out in the waiting room to sign people in or take insurance information. The door to the phlebotomy cubicles is locked with a numbered lock to get in. When it's your time a tech comes to the door and lets you in. In each cubicle there is a computer which they input all your information including insurance which the patient verifies if correct. My tech was Jenny and she was excellent. Great personality and wonderful for getting my blood which is very difficult to get. One stick which I hardly felt and a quick five vials later I was finished and out the door. All in all a great experience for a necessary procedure. I will need to ask for Jenny the next time I have to go. read more

I have been a long time patron of this lab, and in the past this business was very efficient. However, my November appointment was not satisfactory. When one goes in for a blood draw, they are usually fasting, and I was without my coffee which didn't help my mood. When I arrived the check in line was thick. Apparently other people were caught unaware of some new policy regarding the check in, I found out why. Instead of being able to just enter a confirmation code I was given when I made my appointment, the system needed my driver's license as well. So I had to get out of line, go to my car and get my ID. The young lady was nice, but her stick left me with a bruise for over a week. The result came in E-mail not all at once within 24 hours, but in bits and pieces over four days. I don't know what has happened to this provider, but I doubt I'll go back! read more

I use this location quite often. The staff is very nice and professional. Always gets the job done I am not happy about having to do my own paperwork though. I dislike having to enter my ID and insurance every single time. I liked it with someone did it for you and I don't like that you cannot call them for any reason. There is no way to reach this office at all. You have to schedule appt through the app which is pretty easy and straightforward once you get signed up. If I do not need to fast I just go in after 1 pm and I can go as walk in and only wait a few minutes. It's more convenience for me that way. I'm not an appointment person. I'm too impulsive. None of this is controlled by staff on location so that's why I have five stars. My rating was on the staff and their performance. I also like that I can see my lab result online within a matter of days. I have no idea what they mean or how to interpret but at least I can see them. read more

Quest Diagnostics - Front of office - Laboratory Testing Near Me - Homosassa, Florida

See all

You cannot talk to a human to confirm an appointment. Made a new appointment just to confirm the other and they cannot find it in their system, told me to go online and have it faxed to them???? Most FU'd customer service ever. Don't use them if you can help it read more

This place is severely understaffed, only has 2 technicians running a medium sized office/lab, no receptionist, just some automated computer check in that makes you feel kind of dystopian, and that's on top of still enforced mask policy (in July 2022 in Central Florida). I've been to many labs before to get my blood drawn for testing, and I've never had a bruise this big and dark that lasts for a second week now. This place looks like it has potential, it's clean, the office is pretty big but it would be better if medical staff was better trained so customers don't walk around with a bruise 2 weeks later after their blood draw. An older gentleman came in and had to wait over an hour go get his concerns addressed. Another gentleman came back twice because his results are taking over 2 weeks. A receptionist would certainly remove the burden of office work so they can focus on their actual job. read more

Quest Diagnostics - Bruise, almost 2 weeks later - Laboratory Testing Near Me - Homosassa, Florida

These people are rude and unprofessional. Avoid going here if possible. You check in on there website and still have to check in on their little machine. Don't forget your paperwork because they will talk down to you and embarrass you. read more

Trying to drop off a sample for testing... after 15 minutes standing in the waiting room, I caught one of the phlebotomist in between patients and began to address her about leaving the sample... "you can wait your turn or you can go someplace else" was her reply. She refused to tell me her name when I asked and ducked into exam room 4... very rude... I tried to report this to lab quest but the website has no place for any complaints... I really wish that I didn't need to go here for blood work... read more

5 stars Checking in is a little challenging for seniors but is ok. The girl that took my blood was excellent. Didn't feel anything and was very efficient. read more

These nurses are really good here even for infants, very good at needle sticks and doing it with accuracy even to getting your ID right on the paper work and on the vials. Very clean environment very nice waiting room with BayNews 9 on so you know what going on in our County. read more

Have been going here for several years and found that all the girls have done a great job. I have rolling veins and haven' had a problem plus drinking a bottle of water before I go in plumps up the vein..wish I had known this years ago. Have been very pleased. read more

after several attempts to speak to a person i finally tracked down a phone number only to be informed that our blood sample was sent all the way to California now a week later we still have no resuts... and missed out doc appointment which are very hard to get... IF your insurance gives you a choice DO NOT USE QUEST customer service is non existant... read more

Excellent lab techs. Made my son fill so comfortable. They have great attitudes, super clean environment and super low wait time.