When you schedule procedures do not change the time. If you decide to change give at least a 2 day…read morenotice and a reason. The surgical team rushed me in the OR and made light of it. The aftercare nursing staff was good. My surgeon from Uropartners who recommended Frodert South handed me off to one of his partners for after surgery follow up. Haven't heard a word from him since my procedure. Going back to Northwestern, it's a hassle to go to Chicago but I know that I will be seen by professionals

I have had many positive experiences at Froedert South. My last was not one of them. My…read moreEndocrinologist placed a routine thyroid test that I can purchase through Walk in Lab for $50. I scheduled this test at FS since my doctor is with them.To my surprise, this in network, routine test was nearly $1100 ! Thinking it was an error, I called Billing. They assured it was not. Ridiculous! Use caution.

Scam artists. Very slow urgent care service when it's an empty lobby, then a ridiculous bill. Don't…read morebother.

guy in front was coughing while on the phone with reception and of course other people go up and…read moreuse the phone afterwards, thinking staff actually cleans anything. Nurse sent medicine to a closed pharmacy and got snotty when I asked her to send it to one that was open. "That's what we have you on file for" . Seriously??

I had a very disappointing experience here with my son. He was diagnosed with a broken knee, which…read morewas extremely alarming and honestly traumatizing for him and our family, especially hearing that from a sports doctor. After seeking a second opinion, we learned that diagnosis was incorrect. This caused a great deal of unnecessary stress and worry for our family. I would strongly encourage others to seek a second opinion when dealing with a serious diagnosis.

This is a very busy clinic in a good location and my experience with the medical staff has been…read morepositive. The physicians here are well regarded in the community. The orthopedic walk-in clinic is a huge plus in the community. I deducted a star because customer service could be better. First, there are repetitive forms to be filled out even when the same form was recently filled out asking the same questions and there are no changes. More handicapped accessible parking is needed. Comp Ortho is a good alternative to the local hospitals that are more hit-and-miss.

Brought my mom in for a procedure and the staff was amazing. Erika went through every part of the…read morepaperwork to assure we knew what she was signing before she signed. The procedure was fast with no issues. She was released to go in no time at all. Great experience!

Terrible Birth Experience-I was so hopeful and wanting to love this place but leaving with birth…read moretrauma and regret. After attending their birth classes and baby classes as a first time mom I was feeling confident even though things with Dr were not great (felt rushed and not listened or cared for). I was told by my Dr their staff would talk to me about birth preferences, wishes, and concerns because they may not be the one delivering the baby.... That never happened During my labor the following happened Staff was not supportive,encouraging, helpful- it was cold the interactions and they couldn't care less The Dr on call and nurses were audibly sighing and not actively speaking or assisting me during the labor There was no explanation on what and why things were being done to me - for example if not in an emergency situation why was a catheter used on me and not give me the chance/option to use a bed pan? Especially as I was unmedicated?? Why was I forced on my back when it was the one position that brought me blinding pain? No care - after being stitched up and in emotional distress not one staff member seemed to care. It was very much baby is here and move on. Which made my 2 days in hospital that much more difficult. The positive - the lactation team is beyond helpful and very caring

I have a rare genetic disorder that causes my body to have a very weak immune response against…read morecancer. After talking to several facilities, COH provides knowledgeable care with vigorous monitoring. I feel lucky to have found them.

This place works for some, didnt work for me. No one's on the same page, if you have any medical…read morehistory knowledge, ask questions the Dr become intimated. There was an incident that happen to me after infusion, no one took accountability, they blamed me. I became more fearful of the Drs verses the cancer. They forget they are here to help ,not become our god due they were given the ability to help but since The Lord didn't supernaturally heal me , I'm stuck. However no spread, went to another oncologist that listens to the patient. I'm a happy camper, to heal it helps to have peace during infusion and staff taking care of you. That's not case there. Good Luck PPS The patient advocate department sucks they side with their people fyi.

Oh my gosh. I am visiting from out of state and developed a sinus infection. Booking the same day…read moreappointment online was so convenient. They got me in at exactly my appointment time. NP Leader could not have been nicer or more efficient and my prescription was ready when I walked up to the counter.

They are very kind, carimg & helpful staff here. They have always gone the extra mile wile being…read moreprofessional & kind here

Ok so, according to my family, the doctors here literally can't tell what stage (just using…read morenumbers) lung cancer is that has metastasized to the ribs and spine. They have proof of that through multiple forms of imaging including PET. My grandma is 88 years old with a trapped lung and they not only don't know the stage but told her she's not dying any time soon, not any more than I'm dying (I'm a 38 year old without cancer and my only medical conditions are PCOS and mild hypertension). Christ, I better cancel my plans for the upcoming year if that's the case. DO NOT COME HERE. GO TO A REAL HOSPITAL.

My stomach was in knots. I was a ball of stress after speaking with my Dad about my Mom's upcoming…read morebiopsy results. I couldn't sleep as anxiety clenched my heart, and consumed my thoughts. Out of no where, with no family history, my family's life came to a screeching halt. The unthinkable happened, and my Mom was diagnosed with Non Hodgkins Lymphoma - Diffuse Large B-Cell Lymohoma. It aggressively appeared in a short 4 weeks time, and flipped our world upside down. Her health was rapidly deteriorating, and we were grasping at straws for our next move as the news sunk in. She was diagnosed locally in South Bend, IN. My Mom remained firm on maintaining some sense of normalcy, as we prepared for her treatment plan. I did some serious research on my sleepless nights awaiting for her diagnosis to be confirmed. My Dad and I had spoken to CTCA-Zion and wanted her to come here for a second opinion. At that time, she wanted to stay home, and although we didn't like it, we honored her wishes. She thought cancer was cancer and the treatment would be the same anywhere (oh, how wrong that thinking is..). Fast-forward 6 months of local chemo treatment in South Bend. Mom's cancer was still there after her last PET scan after 6 rounds of harsh, grueling chemo. Our only option was presented to us. We were on our way to stem cell transplant (not to be taken lightly) and more, harsher chemo treatment. It was then, when my Mom was done with treatment. She refused to endure any more treatment at the South Bend hospital, and went home to, in her words, "let nature run its course." The small light of hope was diminishing, and I knew we had to turn this ship around. Her local South Bend Oncologist at that time was giving us a 3-6 month life span estimate for refusing more chemo with my Mom's aggressive cancer. The South Bend Oncologist was hardly present throughout her formal treatments that I returned home for. Overall, my family was not pleased at all with her care in South Bend. Many things were missed under the South Bend Hospital care. Cancer is not just a "cut and paste" repeat process that they were offering. I knew there was more for us. There HAD to be more. There must be better, patient centric care somewhere, right? My family wasn't done fighting, and I for one, wasn't going to accept this grim news without a fight for a second opinion. I rapidly shifted my focus to back CTCA Zion, and my Dad and I prepared for a second opinion. We completed the paperwork and I flew across the country for an emergency 48 hour visit back home to get my Mom onboard with a 2nd opinion. She finally agreed (hallelujah), and we landed here at CTCA in August 2019 with NOTHING to lose. We cleared our schedules and attended the 3 day orientation appointment, in which all accommodations were made for us. They also arranged for us to meet here team of STEM Cell unit team for their final opinion. They decided on a watch a wait method (a far cry from stem cell treatment plan the original doctor was pushing) and felt comfortable taking a cautionary monitoring period. I understand our fight is not over. I'm not so sure, it will ever "be officially over." It's our new normal we are still adjusting to. We are still in active treatment, and we hope to close this "active cancer" chapter of our life in 2020. Our decision is firm that we will receive on-going care here. The CTCA hospital and professional team take the time to know you, and your family by name. They're ready with tissues and hugs as the roller coaster of emotions ensue. They cheer for us when we get good news, and try to make us smile through the pain. They take time to know your family's story. They absolutely pour love into their treatment plan, and we feel it and see it every time we are there. The facility does not feel like a hospital. In fact, it has a warmer, dare I say "welcoming" and peaceful ambience. The caring treatment we received, to the upscale testing facilities (we get results on the spot or next day compared to having to wait a week for answers), and their whole body holistic approach; it's everything you could hope for. They understand cancer is very personal. It's full of anger, pain, helplessness, and heartache. It takes so much from your family and their team understands that. Cancer is ALL they treat here. They go above and beyond to take the stress away, so you and your family can focus on healing. Here, we have dignity through our journey. CTCA truly makes it the best possible experience that they can. They're heart is in the fight with you. They hold themselves to "the mother standard of care" -- as in they provide care as if they themselves are treating their own mother. Thank you to their phenomenal STEM Cell Unit Doctors, NPs, case mangers, hospital nurses, nutritionist, pastors, therapists, and naturopaths. CTCA has given my Mom a second chance on life. We finally have hope.

I went to the walk in clinic to get tested for covid because I was having trouble breathing they…read moresaid I was very seriously ill and I should go to the emergency room. So, I go across the camus to the emergency room and they have me wait on deaths door for 7 hours I still have not technically had a visit even though I was there for several hours. I figure either they didn't want to take liability and rather have me die on the outside of the hospital or covid just isn't that serious.

This place is terrible !! Do not put your loved one in this facility !! It is filthy. Out of all…read morethe aides working here, there about 2 that actually work. The rest sit at the nurses station and play on their phones all day. The receptionist is psycho. Smells of piss and poop every time I walk in. And the staff has no idea what dementia is.