The office staff was very sweet and helpful. The wait time was long, but they seemed backed up. Good care quality!

Truly shocked at the bad reviews for this location, feels like a competitor or something because this location is so wonderful, what in the world.. I have had multiple multiple visits here now, all but 1 with an appointment, and this Quest location is one of the most kind, patient, professional experiences I have ever had as a patient...!! love Tina and Carla, both of those women are angels.. they are SO kind, so dedicated, every draw has been quick and painless, they are true professionals.. other places I've been to have rushed, rude, or ​uncaring personnel, but not here, not a single time​! They are so ​attentive,​ always helping me figure out the maze of tests ordered for me.. always making sure every detail is accounted for and accurate. Their office is clean and quiet, check-in is the usual for all Quest locations. I'll keep choosing this location for my blood tests as long as they stay open..! Thank yall, from the bottom of my heart!! read more

The Lebanon lab was very disorganized and disappointing when I went WITH an appointment, I was made to wait about 90 min before being seen. They were unprepared with lab codes and asked ME to provide a code for them because they couldn't find it. Thankfully they finally found it because I don't have access to those and truly needed the exact lab that was in question to be done. They also asked ME to provide the PNI number and I don't have that either. Had to contact the doctor's office myself to get it FOR THEM. They also made me have the doctor fax them a copy of the same EXACT lab request form that I already came in with 2 copies of in my hand. This is highly unprofessional and has never happened at other locations before. Now they're billing my card without authorization first has me very upset. I asked the woman why she needed my card on file, as this has never happened at any other location before, and she assured me it wouldn't be charged and that it was only backup "in case". I was never billed for this in the mail like usual and just received an email stating they billed that card anyways instead of letting me use my HSA card. Do not go here unless you want sub par treatment. read more

All of these bad reviews are not a good reflection of this location. I have never had any issues at Quest-Lebanon. Tina is always so pleasant and gets me in an out so quickly so I don't miss much work. I am also what they call a "hard stick" but Tina pokes me one time and gets it done. Thank you for having folks like Tina. read more

My husband had an appointment this morning at Quest Diagnostics in Lebanon, TN when we arrived there was no one there. A sign on the door Temporarily closed due to staffing. We did not receive a call to tell us about them being closed!!! We drove 20 miles one way. There were 2 other people there for appointments and they hadn't been notified. Staff in other offices said that this happens frequently. read more

I can not recommend the Quest Diagnostics Lab in Lebanon, TN located on Winwood Drive. I had a blood draw early November, 2022 which was sent to California instead of a local lab and I was told it was spoiled because after 7 hours the lab couldn't test the sample. I went back into Quest in Lebanon and had my blood redrawn. The second time, Quest entered the wrong date on the sample and the lab didn't test it because they thought the sample was 2 weeks old (according to the date entered by Quest). These two mistakes have disrupted my appointments because twice now I have had to cancel my Doctor's appointments because I have no blood work results. I am running out of medication and my Doctor won't fill the prescriptions until she sees my blood work results. I will never use Quest again and I can't recommend the Quest lab in Lebanon. read more