I have mixed emotions about this place. I've been a few times for work physicals and Dr. Cole is…read moreawesome! He is personable and a great provider. His NP's are what bring down the rating. There was one NP that was very capable, but she wasn't a very pleasant person. Andrea Reed is the NP now and because of my experience with her, I will not return while she's there. She is the most unprofessional and unpleasant person I've ever met. If you're reading this Ms. Reed, there's no reason to be condescending to people, especially since you have no idea what their background is (not that it matters anyway). You're just an NP - check the attitude at the door.

Always professional and helpful! When you need to get some quick answers or relief. I booked an…read moreappointment online, easy scheduling and quick appoinmtents.

I had been experiencing severe pain in my ear and behind my ear, I typically am quite healthy and…read moredon't take medicines, or need a doctor. I checked with my insurance for providers who are in network and found this place. We showed up and were greeted by the desk assistant who made it very clear there objective is not the care, but the billing, which seems to be their most important concern. I was examined by a doctor and explained the pain I was experiencing, he examined the one ear, but only the one ear. He did not examine both ears. The diagnoses; nothing is wrong with your ear. Still experiencing severe pain the very next day, I made an appointment with a physician at Gallatin Family Wellness. This time the doctor thoroughly examined both ears to find yes indeed, there is inflammation in my ear and I needed to have antibiotics. I also found out this place charges you a separate charge just to see them, in addition to the charge for the 10 min visit to be told your healthy. Moral of the story, find a family physician and avoid this place.

This was my first visit here at this place. The place was…read morevery clean. There was other patients there and I still Did Not have a long wait time. I was attended to Quick. Like most everyone ,I prefer not going to a Doctor. The staff here made me feel at home. So it made the overall situation (sick experience) better. The staff and the Dr. were very professional. I was informed of all my options with very good detail. Also I was informed of tests and when results was expected. This will be the walk-in clinic I visit.

Came in on a Sunday for upper respiratory cold/issues that have been long term. Listened to my…read morechest/heart, (did not look at ears, nose or throat), swabbed for COVID and flu, and sat for an hour and 15 minutes to have the assistant come in and looked surprised I was still in the room. Not even sure if Covid/Flu results were accurate at that point, since they never mentioned them when they finally got back to me. Was given a round of antibiotics for an upper respiratory infection. I was talked down to by the PA when I asked questions. Seemed like I was wasting their time. Lacked compassion and professionalism. Went to my PCP the following day (Monday) and was diagnosed with pneumonia.

I have been a patient at cross Roads for 6 years maybe more…read more Not all PCP's are the same. When I first started going to Cross Roads in Greenbrier. I had a pcp Rachel Apple. I liked her. But 1 year later Ms.Apple left and DK took her place. I am using initials out of respect. I have put up with DK for 4years. But you know when you are getting anywhere with better health. It's time to change pcp's. Several people from my church also left because of DK,'s lack of doctrine. But I didn't give up on Crossroads. By God's grace. I was in really bad pain in my knees. I was seen by Ms.Paula this woman knew how much pain I was in a took care of me.. Ms.Paula did more for me than DK has did for the past 4 years. I now have a new pcp. Ms.Paula and I couldn't be happier. Don't give up on Crossroads. Just ask for different pcp. Ms.Paula and her crew I give them a 10​

A great establishment to our area! Crossroads urgent care has fabulous hours and reasonable prices…read more Why travel all the way to the ER and pay ridiculous prices when you can stay in town for cheap! Also not only an urgent care walk in but you can make appointments there! 10/10 recommend Crossroads!

Outstanding CARE. Excellent Quality, Office experience fast and thorough!…read more I was greeted by the receptionist who treated me with kindness and respect. She helped me complete my log in and made me feel so comfortable. When my Cyndi returned, the receptionist told her I would be out in 10 minutes. The next 2 nurses who helped me were outstanding. Checked my vitals, tested for Covid and administered a steroid injection. The NP Robert Branson was the frosting on my AFC Health Experience Appointment! NP Branson took the time to explain my condition and what my recovery would require from me and my allergy Medications! I firmly advice everyone in Hendersonville to take advantage of AFC for all your medical needs. Ciao Ronnie!

If I could give Zero stars I would. Absolutely uncalled for bedside manner by Robert Branson. Never…read morehave I felt so belittled. I tried explaining my symptoms but apparently I wasn't clear enough and he said 'Whoa, I thought I was talking with a toddler'. Absolutely zero excuse for that response. Then he tried to say I started it first when I told him that comment was unacceptable. Never have I felt so belittled when just wanting help. I urge you to find a new urgent care and keep driving past AFC. Upon reading the previous reviews , this isn't his only bad interaction.

They were able to see my mother right away about her cut in her lower leg. They were very…read moreprofessional and friendly. They took our insurance for payment and only had to pay urgent care copay.

Embarrassingly poor service and concerning behavior that, from my perspective, felt discriminatory…read morein nature. My friend sustained second-degree burns a few weeks ago after a Starbucks tea lid popped off as he picked up the drink while getting out of the car, and this urgent care happened to be the closest option available. During the initial visit, the experience was fine. We saw a male doctor whose name I unfortunately do not remember, but the interaction was normal, professional, and friendly. We later had two follow-up appointments. The first follow-up also went smoothly with a blonde female doctor wearing glasses who was pleasant and professional. Unfortunately, the second follow-up experience was completely different. A blonde woman with glasses who appeared to oversee the front desk was speaking loudly across the room while requesting patients' personal information. At one point, she had two people at the desk simultaneously asking both individuals for personal information. My friend became very uncomfortable and later said "the lady gave him a headache" because personal questions were repeatedly being called out loudly, and people often seemed confused about whether she was speaking to them, having to repeatedly ask, "Are you talking to me?" In a medical setting where privacy should be expected, this felt highly unprofessional. Additionally, a heavier woman repeatedly came to the front desk to ask the receptionist if she was okay, but only when I, or another Black woman nearby, happened to stand near the front desk for any reason. I never spoke to her directly and never even interacted with her personally, which made the repeated behavior feel uncomfortable and unusual. During this follow-up, another doctor (an older blonde woman with glasses) entered the room with an energy that immediately felt aggressive. She seemed dismissive of my presence as a support person and spoke loudly in my friends face while examining his skin. We have photographs of the burns, and the skin was still visibly sensitive and partially raw in areas. Despite this, she stated that it looked "completely healed," even though the area remained sensitive enough that even wearing a shirt over it caused discomfort. We also received guidance from a family friend with experience working in a burn unit who advised continuing to keep the area covered and lightly bandaged until the skin had healed further. Hearing that the injury was "completely healed" despite what we were still seeing and experiencing created confusion and concern. What made the situation even more uncomfortable was the atmosphere surrounding us. The doctor, nurses, and receptionist were laughing loudly and made inappropriate comments implying that I was acting like my friend's mother, when in reality I was simply there because he experiences anxiety in situations like these and wanted support. It felt uncomfortable having our friendship perverted through assumptions and sexual jokes. This occurred after I simply asked for a receipt for our payment, which seems like a completely ordinary request. I remained quiet and respectful throughout the visit, yet I felt subjected to inappropriate comments and uncomfortable looks. As someone who has dealt with inappropriate jokes and assumptions in the past, the experience was personally upsetting and brought back trauma. What concerned me most was not simply the humor itself, but what felt like a lack of judgment and emotional maturity in a setting where patients are vulnerable and trusting healthcare professionals with their care. In healthcare, professionalism, awareness, and sound judgment are essential because patients should never leave feeling ridiculed, sexually assaulted verbally and emotionally uncomfortable. Overall, this experience was disturbing and disappointing. Healthcare environments should prioritize professionalism, patient privacy, respect, and making patients feel safe and heard. Unfortunately, that was not our experience. Please use discretion if you already struggle with anxiety, past sexual trauma, or place a high value on privacy, professionalism, and feeling respected while receiving care. God bless.

The receptionist was lazy, and she had a bad attitude as if we were interrupting her from…read morescrolling. The MA was inefficient in her care. The PA was a little nicer, but we had to suggest things to look into. They did not have the supplies needed for the machine. They admitted they were low on supplies weeks ago. I would never recommend anyone visit here for any diagnosis.

Extremely fast! I was in and out without an appointment in less than 30 minutes. The staff was very…read morepolite and friendly.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

Fantastic place to get blood labs drawn. Really professional staff and very friendly.read more

I've followed Elaine's work for over 10 years, so finally being able to work with her 1:1 truly…read morefelt like a dream come true. It's difficult to fully explain what happens during a session with her because the experience is so unique and deeply personal. I'm someone who usually prefers structure, plans, and clear expectations but this work didn't operate that way and requires you to submit and trust the process, as elusive as that sounds. I wasn't even super clear on what I wanted to work on initially, I just knew I was at a crossroads. However, reflecting back, the changes that occurred were profound, rapid, and largely unconscious/unintentional. I wouldn't have even necessarily been able to define what I wanted to change or heal until suddenly things had lifted and I realized how different I felt and was operating only in hindsight. Elaine was able to identify and clear emotional blocks I had carried since early childhood; including a heaviness and melancholy I didn't even realize had become part of my normal baseline until it was gone. One of the biggest shifts I noticed was in my nervous system and emotional reactivity. I used to experience an immediate stress response to even minor external triggers and would absorb other people's negative energy very deeply. Now, I still recognize others' emotions without carrying them as my own and can operate with boundaries in such an effortless manner. The difference is hard to describe unless you've experienced it yourself, but it feels lighter, calmer, and effortless. I also have reconnected to faith, feel more connected to joy, more confident, and far more certain in myself and my decisions. I no longer seek constant external validation or second guess my path. Elaine has helped me recognize gifts and purpose within myself that I'm now actively developing with a level of clarity and confidence I never had before and business related ideas are currently "pouring" out of me. Another unexpected shift is after four years on anti-anxiety medication, I unintentionally weaned off completely just naturally through the internal changes that occurred during this work. It was not even conscious or effortful nor was medication even something I had discussed with Elaine. These are just some of the changes I experienced that are perhaps most relatable for a review. I know some of this may sound elusive but if you're unfamiliar with her work, but if you're here reading reviews, you probably already have some "knowing" and inner sense of why you found her. You don't need any convincing but maybe a little reassurance. A few things I initially had questions about since I personally typically comb through reviews as "due diligence" before making a big commitment to something. 1.) Her prerequisite readings are important. This work is not passive, and having foundational understanding before hand allows sessions to go much deeper. 2.) Her fees initially made me hesitant. But after working with her, I completely understand why. She gives an extraordinary amount of time, energy, care, and presence to her clients far beyond the session itself. This is not a "clock in, clock out" experience. When I compare it to the money I've spent over the years trying to fill internal voids through therapy, self-help, vacations, material things, medications, or temporary coping tools, the investment now feels incredibly worthwhile. Most importantly, Elaine never operates from fear, pressure, or manipulation. There is never any "you need to pay more to fix/save yourself" energy that you hear about in exploitative psychic scams with continually escalating payment demands. She is grounded, genuine, transparent, and deeply gifted at what she does and trustworthy. She is not a hard-sell type of healer at all. But if the timing aligns and you have the opportunity to work with her, I genuinely believe it is an investment you will not regret. I waited 10 years, and it exceeded every expectation I had!

I came to Elaine to quiet some anxiety I had--and to finally get clarity on my direction and life…read morepurpose. From the moment the session began, I felt her powerful, loving energetic presence move through me--like a warm current washing away years of tension. She gently guided me inward, and in that space, she helped reveal aspects of myself that would play a role in my life's purpose...so once a foggy question mark of what I think I could do, came into sharp, undeniable focus. She also, without a single prompt, described the hidden struggles of my specific family members--details no one outside my family could know. Just truly incredible! If you're seeking anxiety relief, deeper self-awareness, true direction, or genuine spiritual exploration, go to her. Bring an open heart and leave transformed. I walked in unsure, I walked out whole and on purpose. LIFE CHANGING! I can't recommend her highly enough!