Do not get blood work done at this location . No one working the window and they make you sign in…read morewith a kiosk . They then give you the option to wait outside which I did then they called me in early only to make me wait another 40 mins . The staff basically just ignores any attempt to get help .

I just had the most amazing experience at Quest! I am a tough stick...so when I was told I had to…read moreget some last-minute bloodwork done, I started chugging water and panicking...My experience is usually bruises, poking around...I live in fear of a nerve being hit, and of having to apologize endlessly for my fickle veins. With that in mind, I walked into Quest and completed the sign-in process at the kiosk. Simple and quick. Was told I could be seen in 5 minutes...panic intensifying...and to my slight dismay I was called in in 5 minutes! I immediately told Sarai I was a tough stick...and she responded, "Well you're in good hands...my specialty is infants!" Music to my ears, and so reassuring. I immediately felt better. She was so warm and funny; her vibe would have put me at ease even if she didn't have the qualifications (which she did). You know how you can tell when someone loves their job? And you know you're in the right place? That's how Sarai made me feel, and it totally turned my day around. She asked me for permission to check my other arm, and warned me of the expected pinches and pokes as she went through the process - just perfect etiquette of respect for body and boundaries. She kept me informed of her observations throughout the whole process too, which really helped me feel aware and in control. The whole process took less than five minutes and was painless. She also told me what to tell phlebotomists in the future - my veins are okay, just small, so I should request a pediatric/butterfly needle (maybe this info can help someone else). Just a perfect experience that turned my day around (maybe my life, lol, now that I know to request the kids' needle!). I feel bad for the people who had bad experiences here...but if you go to Quest and are lucky enough to get Sarai (I wish I could remember the coworker she also said was good with tough veins!) trust that you're in good hands, literally. God bless

I would give this place zero stars for the Westborough quest diagnostics if I could. I showed up at…read more7:16 and saw a paper sign over the check-in kiosk saying that they weren't open till 730 even though there is a Physical sign drilled to the wall saying that they are open and accepting patients starting at 7:00. I arrived early with the assumption that appointments would start at 7:30. The phlebotomist did not show up until 7:40. I had been the first to arrive and sign in as soon as the phlebotomist flipped the unofficial paper sign. However, the first patient who was brought back for their testing was at 7:50. They did not have an appointment and they didn't sign in as a walk-in. It was as a "personal favor" to one of the other nurses in the building and overheard this being discussed in the waiting room. I waited for over an hour after checking in I before asked where I was in the queue and if I had signed in correctly. I was yelled at and told to "wait my turn" even though I arrived over a half an hour before anyone else including the phlebotomist, even showed up. If I had simply been told that there wouldn't have been time for walk-ins today, I would've left and it wouldn't have been a problem but after being there for almost 2 hours and with no respectful communication, I still didn't get my blood drawn. 10/10 DO NOT recommend unless you enjoy being stressed out and yelled at. Then this is perfect for you. I have heard from friends, family, and other clients in the waiting room that if you have an appointment it is not any better.

If I could give a zero, I would. I will never use Quest again. There is zero notice on the site…read morethat this location is ONE human in a closet. Walked in, waited over an hour. Watched the tech have attitude with anyone daring to ask questions. The tech disappeared for an inordinate amount of time while on-time patients were left waiting. All walk ins were gone except me. He took someone ahead of me who showed up with no paperwork and didn't have an appt because she got her doctor to call paperwork in while I was STILL waiting. I finally walked over to knock on the door to ask him NICELY if he was going to get to me before he took his lunch break in 13 minutes. "You should probably just leave." This is Quest Customer Service? You leave people waiting AND your tech would have gone to lunch without even taking me nor TELLING me that he was not going to take literally FIVE minutes to draw my blood? Reprehensible. I'll be leaving feedback on every single platform because this is the worst lab experience I have ever had. I will inform my practice that I will NEVER use your services again. It is clear from other reviews that you do not value anything but making money.

Trying to book on line appointment at Julio Drive in Shrewsbury Ma. to no avail. Cannot do it on…read moreline your program is not active. Telephone does not work either does not offer Shrewsbury location. Rosemary F

This used to be a reliable/efficient Quest site. The one person was very overwhelmed and frankly,…read morecould not use the computer info. there used to be 2 people here. I waited for an hour (this is the second time this has happened) and when it was my turn, she couldn't find my order!!!! This woman was clearly not trained. The person had been going to this site for several years and yet she was told that none of her insurance info was available. The poor thing waited so long (over an hour) that she ran out of oxygen. She is oxygen dependent. this is horrible . I will not be going back to QUEST.... EVER!!!!

The lady told me she was doing business, I must to pay $50 for the test otherwise I should go to…read moreUMASS, even if I told her my insurance should cover the cost because I have reached the limit of out of pocket. I had been there for many times and paid all the money. Why were they so mean to a patient.

Today I went in for a urine test, April 15th 2024 at 10:30. The woman there seemed nice, she…read moreexplained where to leave my sample very fast. I knocked to clarify before I left the sample. No answer. I asked her coworker in the room near the restroom and she gladly explained it to me. The woman who handled my test came out to her while I was in the bathroom and said "I'm so sorry, she seemed to know what I was talking about....im not going to carry patients to the bathroom..." and laughter. If you choose to talk bad about a patient in a professional setting, do it where they can't hear you. I chose to ask because I didn't want to leave an unopened urine sample on the bathroom sink, but was met with unprofessional means. Please speak to this woman, she should not be saying those things in earshot, making patients feel stupid.

Nope. Never again. Since they closed their local office, had to travel the same amount of distance…read moreas my local doctor whose office also draws blood. Will just go there next time. Quests is not concerned with retaining people so the past three times, the quality of the techs has plummeted. This last person had all the charm and courteousness of a stampeding elephant.

This business abandoned Marlborough. They have OUTSTANDIND phlebotomists, but are no longer easy to…read moreaccess. Their Marlborough office no longer takes local clients. They send you to a lab on the other side of Northboro. Will NOT use unless they open a Marlborough lab.

This is about Quest in general. Had a doctor appointment and was sent upstairs to have some blood…read moredrawn. Opened the door and saw 5 people in chairs and 2 people trying to check in with their silly McDonald's kiosk. Since it didn't look very under control I decided to go across to Hahnemann hospital for an x-ray. Got back to Quest about a half hour later and all but one of the people from my first visit were still there plus 2 more trying to check in. Having spent a long time at my doctor's (running 45 minutes late) I didn't want to waste another hour or more trying to get blood drawn. I remembered there was a Quest office where my previous doctor had been in Spencer so I decided to head out there. I was happy with my decision because there was nobody there and I should be out in 5 minutes. Then, the woman, who had nobody else in sight to service, told me that she could only take people who were patients of the doctors in that office. I'm 72 and in all that time I've never before encountered a business intentionally trying to do LESS business. Too bad Quest seems to be the the blood choice most of us are stuck with. I wish zero stars was an option.

If you get a bill from Quest Diagnostics be sure you check your explanation of benefits from your…read moreinsurance company before you pay them. Twice now they have tried to charge me for something that was paid for by my insurance. It was not a mistake! I spoke with representatives who used double talk and unclear answers to try and get me to think the insurance had not paid and wasn't going to - it's a very shady business practice on their part. Shame on you quest. It's all locations - not just this one so BEWARE. Shysters and weasels!