What a great location. Dr K is no ordinary doctor. He was the chief at good Samaritan medical…read morecenter and team health. I get exceptional care and a well organized system run by the staff.

They do not have an xray tech so do not go if you need an xray. They are also out of network for…read moreUnited Healthcare and will bill them full price for an office visit and send you somewhere else where you get to pay another copay. They should have told us or had a sign up that there wasn't an xray tech. We could have saved ourselves time and 196.00. Call before you go!

Easy peasy lemon squeezy!…read more I'm from out of state but needed labs drawn. This was close to where I was so I booked an appointment in advance. I arrive ten minutes early and checked in using the kiosk outside- which was SOOOO easy and cool how it read the ID and insurance cards. The employee popped out shortly after, and brought me inside the room, where he took the lab slip and filled out the stuff and took payment. He drew blood easy and painless and because I'm an extra bleeder, gave some extra taping. It was a STAT order so he said I should have it in a couple hours. I was out of the room 5 minutes after my appointment.

I would also give them zero stars if I could. I arrived around 9:00 am, or a little before, signed…read morein on the kiosk as a Walk-In as there was no receptionist. The kiosk warned that longer waits are expected absent an appointment. Since there was only one other person waiting, I was not concerned about a long wait. Patients trickled in after me, were seen, while I waited, reminding myself I had not made an appointment. After waiting for about 1.5 hours, I went over the the kiosk and signed in again. Another patient walked in, was treated quite rapidly, while I continued to wait. While I felt compelled to just open the door, walk in, I would be entering a small suite, interrupting an ongoing blood draw. As my WAIT approached 2 hours, I finally LEFT. Two hours wasted... Now I must go to another lab, begin a new wait, so this "visit" accomplished nothing.

Overall accuracy is always in question when you engage with a company that reveals simple…read moreoperational tasks such as the management and responsiveness of the billing department is so seamlessly disorganized. No receipt of documents and zero communication unless it was initiated by myself. What should have taken a day to resolve took almost 9 months and it is still not resolved. Looking back, I would have used another company.

I would advise to get testing done somewhere else! Totally unprofessional. Can never reach anyone…read more Awful customer service. Tests missed. GO somewhere else if you don't want a huge headache. Having to miss my IVF transfer month because of this company!

Updated to 3 stars from 1 star. We finally got our money returned about six months later even…read morethough root cause was not vetting my brother's insurance. Many phone calls were involved and thus frustration and wasted time.

I rarely write reviews, but I felt compelled to share this experience because I left my medical…read morevisits feeling deeply disrespected and unhelped. I have also shared this same experience via Google reviews. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had "plenty of time" to recover and that I should "find another job" if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.