Wednesday 5/5/2026 10:00am Appointment, My Nurse Could Not Find My Information Requested On The…read moreComputer and Took About 10 minute's To Find With an Assistant, Not a Very Friendly Nurse, Hardly Spoke English Very Hard To Understand. Needle Hurt Going In and Out, Not Good Blood Draw, Blood All Over The Taped Gause Pad, Very Bad Experience With This Nurse. Will Never Go Back Here Again. I'll End Up With More Black & Blue Marks From This Poor Quality of Drawing Blood From This Location. Nurse Could Care Less About Her Patient. Melrose Hospital Labcorp Does a 100% Better, Friendlyer, More Professional Job Than This Reading Location. I Should Have Taking The Longer Drive To Melrose Than Here.

Worst customer service. I was the only one in Lobby. I registered 30 minutes before I asked what…read morewas going on. They took 2 people who came in after me one . I asked if I was in the system as I have been waiting 30 minutes . The guy says I think so I may have saw your name on the board.

Excellent service with on site laboratories and expert personnel. I worked with microscopist A…read more Lutz for overnight sample testing and the results were quick and clear. They will not advise on remediation or abatement of materials, and I find that useful so that there is no conflict of interest while interpreting the outcome of something like an asbestos test.

I've been bringing samples here for years. The office staff are consistently nice and very helpful…read more Often I get results back much earlier than expected. Prices are reasonable and comparable to other laboratories in the area. They have a convenient drop box in front for after hours.

I would not give any stars if I could. I never complain as I know everyone has a bad day but this…read morewas ridiculous. I had an appointment and there two people before me waiting. We waited over an hour for our scheduled appointment. No one ever showed up. I wished I had read the reviews before hand. I read them as I was waiting and this is a regular occurrence. Someone came in afterwards also and they called this person that was supposed to be there and she said that the woman had an emergency so of course they couldn't leave a note on the door which I fully understand but again this happens quite often. There were many complaints if you read the reviews. I will never come back or recommend this location.

Well, I' about 90 minutes into the quest website and I still cannot work out how to place a patient…read moreorder. If this website was a high school project it would fail. Also, Quest must lose many millions in tests not ordered, quite apart from damage to patients who cannot be diagnosed in a timely way.

Dr Kaye and his team are smart, innovative and effective. I have hypothyroidism and for the first…read moretime in my life, my meds are properly adjusted. In addition, I lost weight through nutritional counseling. I needed biodentical hormones and didn't even know! As a post menopausal woman with various health conditions, I highly recommend Dr Kaye and Optimal Wellness!!! Dr Kaye is wildly smart.

Dr. Kaye and his office staff are awesome. I have been going to see him for about 5 years now and…read morewhat a difference he made regarding my well being and providing sound advice on a path forward. His team is very polite and courteous. But for Dr. Kaye's treatment I would not be in the best physical shape of my life. Thanks Dr. Kaye and your team for being there for me. DDB

I've been to this Urgent care about 4 times. Each time, there is only 1 person ahead of me or I am…read morethe only one in the waiting room. Doesn't seem like they're that busy. I wait about 45-60 minutes usually, but the other day, I waited 1 1/2 hrs. with one person ahead of me. There are no doctors there, just nurse practitioners, which is fine for a cold or hangnail and small things, but if it's more serious, they'll tell you to go to the ER your PCP, after waitng that long to see them. The NP and medical assistant are very nice. When I had a problem, I called them and they don't answer the phone, you leave a message and they call you back. They're OK in a pinch, but not the greatest.

I had a terrible experience.. I made a reservation (which apparantly is different from an…read moreappointment) so basically means nothing and I don't know why they have people bother. Waited 45 min to be shown to a room to have to wait for someone to call me on zoom. to then have to have someone in person check my lungs.. to then have to talk to the doctor on zoom again.. to then have to have someone in person help me again.. to then have to talk to a doctor on zoom. Was here almost 2 hours because i was switching between zoom and in person doctors and had to wait so long even thoigh when i arrived there was 2 people in the lobby. Mutilple people coming in after me being seen. The girl at front desk telling me it's because i was seeing a provider not a nurse or because of urgency. Awful experience. Would just go to urgent care instead of this place.

I was fairly fortunate that my trip here for a job screening didn't take too long (few hours for…read moredrug screening, physical exam, N95 fit test, and some other jazz). Make sure you have all your documents and jazz ready to go and a phone on full charge before coming in here though.

I would like to share that I have visited a few times , the place is very professional and they go…read moreabove and beyond. Special shout out to Julia not sure of your title, she is genuinely very kind and helpful person , she even helped me when she didn't have to.

I had a terrible experience at Rayus in Woburn. When I checked in for my MRI, they wanted to charge…read more$255 but my insurance plan covered it 100%. I understand mistakes happen which is why I had my insurance company call Rayus the day before to let them know my MRI is fully covered and they provided a billing code. The Rayus employee said she'd update my ins coverage in their system. I followed up and also called Rayus a day ahead to confirm she knew my insurance covered MRIs 100%. But when I arrived at Rayus, they would not give me an MRI and insisted on charging $255. I called my insurance on the spot and put them on speaker. They informed Rayus my MRI was indeed covered 100%. They provided a billing code and timestamp from the call the day before. After I resolved the billing mixup, the Rayus employee said they never received a call from me or my insurance the day before. She lied. Then she said they were running 10 minutes behind and I had to reschedule. Since they caused the delay, I was stunned Rayus took no responsibility; forget an apology, they punished me by cancelling my appointment! I pleaded to keep my appointment because rescheduling meant a 2 week delay of a vital diagnostic test! I missed work for this MRI and the waiting room was empty but she didn't care at all. She callously and sarcastically said I could take my complaint up with her manager, Tami Cyr. That's what I'm doing.

I arrived at West Cummings Park today, and even though I had previously had images taken at the…read morecenter, I was unable to locate which specific building within W. Cummings Park, it was in. The traffic was fierce and the gigantic parking lot was full, with the buildings setback from the road. I called their office to merely receive directions to their building. EMMA picked up the phone. I asked her my question and she yelled, "DON'T GIVE ME AN ATTITUDE!" I thought I was hearing things and asked her what she said. She then said, "YOU WERE YELLING!" I was not, however, I was on my cell in a very busy area outside. I did not respond to her. Needless to say, I was shocked to hear the RUDENESS COMING FROM A "CLERK" TOWARD A PATIENT! I turned around and returned home immediately. Social media will be warned about the LACK OF CIVILITY WITHIN this HOSTILE ENVIRONMENT. STAY AWAY FROM C.D.I. There are numerous welcoming, caring and sensitive diagnostic centers elsewhere!