Was worried by the reviews but everything was great. Kind staff and quick in and out. I had some issues with my paperwork but they did their best to help. The blood draw itself was completely painless read more

I love this quest location because of the dedicated, skilled , positive people who work here . They are so skilled at taking blood , especially for me since my veins are hidden read more

Horrible experience with very unprofessional employees. Like many of the other reviews, the employees were rude and unprofessional. The phlebotomist helping today me was yelling to other employees in other rooms having conversations and being very pushy and harsh with me when asking questions. This lady was talking very loudly and did not make me feel comfortable. She was also watching/listening to a show on her phone during my whole appointment on full blast. This is very unprofessional behavior and when I should have walked out. Another patient was knocking on the door from the waiting room because there is no receptionist at this location and my phlebotomist lost it and started tweaking and freaking out at this patient. This made me uncomfortable because she was right about to draw my blood and she was getting very worked up about another patient and was not attentive to me. It wasn't even a big deal and another employee was helping them out but my phlebotomist continued to get worked up about this other patient and was talking under her breath the whole time as she's drawing my blood. Quest diagnostic please review your employees at this location and teach them patience, manners, and professionalism. read more

Horrible horrible service!!! My doctor sent my prescription to Quest by mistake. I usually go to Lab Corp. WHAT A HORRIBLE EXPERIENCE!! I went in and they were horrible. Just so rude. They were talking down to me. Incredibly unhelpful. This was the first time I went here and they were SCOLDING ME for being a walk-in and said they'll take me this time but they're not going to accept me as a walk-in again. I told them that I walked in and their check-in tablet let me sign in as a walk-in. They said they're trying to change that and that I should have watched the TV because at some point they say no walk-in. WHAT??? I walked out. Called my doctor and asked them to change it to Lab Corp. I am never going back to this place. Do they even realize that people are sick and need of service??? read more

TERRIBLE experience here. Always get my bloodwork here have no problems. Went today to get bloodwork the woman who drew my blood was disgustingly rude. Screamed at me to make a fist so she could draw blood. Had an issue because I had 2 different appointments back to back. I will NEVER be coming back here again. read more

I made an appointment online and when I arrived I was taken in right after signing in. I had my lab work completed by Karyn who was personable and efficient. I was back in my car within 10 minutes of my arrival. read more

Terrible. The staff was arguing and extremely unprofessional. The technician was not helpful and could not fulfill my order because they are uneducated. read more

I was literally in and out in less than 5 minutes for routine lab work. I had an apt for 11:15am but got there a few minutes early and I was taken in right away. I'm sure a walk in would have not even had to wait either. All other locations always have such a long wait. I'm never going to another quest location!! read more

Came here to get blood work done for Optimus. My blood work has apparently been lost by quest Diagnostics as well as my urine test. Four viles of blood. Have to get all these tests redone because of Quest Diagnostics. Don't go here if you need tests done as I hear I am not the first with this issue. read more

Not sure why they advise you to make an appointment because they don't take appointments. Sitting here now waiting for a drug screen and I'm about to leave. The place smells bad too. read more

this is the worst quest diagnostics place I been to . Scanner were not working , staff was rude , staff made me type in everything when I'm not new to here. While others she's taking in without no paper or not even showing an id just a name. I had an appointment which they say they is priority. People were walking thru the door and was getting called . I waited 1hour & 15 mins with a appointment before 9am . the room was empty and they still didn't call me the staff was unpleasant I seen 3 walk ins get upset over an empty room and still not be called after being there for 1 hr before 8am . staff was over heard talking about patients in the waiting room . read more

The staff was very unprofessional. Several other phlebotomists were walking in and out of the room while I was there, laughing and chatting and acting like I was not even there. My phlebotomist told me multiple times that I was making her do too much work and that no one else wants to do my tests for me because they're too difficult. She kept moving the needle in my arm making the process very painful and leaving me with a huge bruise. Never going back to this Quest location again. read more

Quick and easy check-in. Tatiana is a sweet and professional phlebotomist. She seems to love her job. However, the lady with the long gray hair working on 10/30/21 is rude, unprofessional and has a poor attitude. read more

I've seriously never been more displeased with Quest - at least here in CT. Always had such positive experiences in NY. This location regardless of having an appointment has kept my dad and I waiting week after week for the last month. Today after seeing his name on the screen at check in it "magically" disappeared with no apology or anything. And he was still made to wait. Last week the check in kiosks were down and after physically signing him in with an appointment, several patients who signed in with no appointments were still called before him. Save yourself the hassle and go to the location in Trumbull. Way better service! read more

Poor service on the corporate end. I drive 30 miles away from new Canaan because most offices don't offer drug test urinalyses which is ridiculous. The web site says the Milford office does. I get there and they don't. The employee tells me that Derby offers it. Drive another 10 miles to derby and they don't offer the test. Not only is there online information wrong and isn't doing anything to fix it, you can't even call ahead to speak to a live person. immediately after leaving derby I call the corporate customer service line and after giving my information and explaining what happened to "claudia" I get disconnected. You think she would have called me back... read more

If I could give them a zero I would. The staff has no customer service skills. I had an appt yesterday. Checked in it wouldn't scan my insurance. Ok I get in the woman takes my insurance info then starts asking me questions about what gender I wS assigned at birth, totally irrelevant to the routine bloodwork I was there and private info I told her was not her business to ask. Well then she starts asking me for money, I told her my ins doesn't have you pay up front. She leaves gets some other poorly trained rep who asks for my insurance card AGAIN. No explanation and I was told no blood draw until I paid. I have been to this lab earlier this year and they had my info on file. What they were asking for was actually paid for by the ins. I called their cs today let them know why I won't be coming back and they told me I have a zero balance, the money came yesterday! So now wad I being scammed? Who knows, but since this is the 2nd time this has happened with Quest it has to be how they train their people and if their training includes how to incompetent well they've done a great job. I'm not sticking around to find out, going g to another lab to get my routine bloodwork done. read more

This location last week I had a Spanish guy draw my blood .The waiting room had the Fed Ex man picking up blood with no mask on.He took the labs and began a conversation in the waiting area with a patient for over 5 minutes.I asked the blood draw guy why was this guy from Fed Ex out here without a mask on.He said he wasnt allowed to ask him to wear a mask.I proceed to get my blood drawn by this Spanish guy. I didnt see him wash his hands or wipe down the chair before or after me.I had to go back today I peeked to see if anyone was in there without mask but I was the only one. Spanish guy again.Didnt wash the chair or arm of the chair before I sat down.He put a open cotton ball on the table and put it on my arm with tape.I got up took it off asked for napkin and alcohol washed my arm down and watched him bring the next patient in and didnt wash the chair down not even the arm not even change that one glove he had on not even wash his hands.Only went back because all the other ones close early and I came from work.I will never go back there again .Very nasty and unsanitary guy working there now.Go to another location this is how germs and diseases are passed to one another. read more

Refused to honor appointment made in advance. Took others who came in after me. Bloodwork had to be drawn because Quest forgot to draw all the tests ordered at a previous visit. read more

This was my second visit for bloodwork and I was very pleased with the process from start to finish. First, I recommend going early (I was there at 6) for a speedy in-and-out. There are two kiosks for self checking-in and someone to assist if you are having any difficulties navigating the screens. I was called immediately after check-in and Karyn took my blood. Wow what a friendly, conscientious, and professional technician! She obviously likes her profession, takes pride in her work, and wants her patients to feel relaxed, comfortable and confident that they are in good hands. I wouldn't normally think of having my blood taken as an enjoyable experience, but Karyn managed to make it one! read more