Get to the facility last Saturday, it is 2 degrees outside, check in and notice THERE IS NO HEAT in…read morethe waiting room.I complain to an employee who comes to the door to call a patient, she says they know and have complained to management, but they do not want to invest in a heating system, just an air conditioner. My toes and fingers are starting to freeze at this point. After waiting in a freezing, crowded room for 1/2 hour, my name disappears from the board (my appointment was at 10:00) and people with 10:20 appointments start being called. I complain again and after some investigation inside, I am told someone will come and get me. 50 minutes after my appointment time, I am finally called in. Besides drinking a ton of water to stay hydrated for the blood draw, my veins are now "frozen" from the waiting room and it takes the nice nurse multiple times in different places to finally get a vein, a very painful experience. Now I have multiple purple and painful bruises in my arms. Quest, get your act together. With the amount you charge patients, the minimum you can provide is heat on a freezing day.

Went to have BW done. No person in sight. No one in waiting room. Computer took personal info then…read moretold me that no walk ins taken. Sat in the parking lot for 45" registering for site and looking for 2 back to back apts (two orders) early AM (fasting). Got apts for four days later. Hope I don't get stuck twice cause there's two apts. Lovely customer service Quest. Can anyone recommend a decent lab?

I normally do my lab work early in the morning to try to avoid any long wait times. I stopped in at…read moreabout 6:00AM and essentially was in and out in about 15-20 minutes. The signing in process is easy, they have a tablet where you input your information and it accurately tracks the time you have to wait to be called. The waiting area had plenty of seats for you to wait but as a result of Covid now they have about 4-5 chairs which are socially distanced. The staff is quick and very nice as they are drawing your blood which is good because I don't really like needles.

I hate getting my blood drawn so much. I get sweaty, hot and shake like a chihuahua lol but…read moreshoutout to Emelie/Emily for helping me get through it with her calming and easy going vibe!There was so much to be drawn and I was so nervous but she was super gentle, quick, incredibly nice and talked me through it all with no pain or bruising! I was in and out under 15 minutes even during covid. She deserves ALL the recognition cause she's truly the best out there!!! Thank you so much again to Emelie/Emily for turning a dreadful experience into such a positive one, going to always ask for you from now on :)

Was worried by the reviews but everything was great. Kind staff and quick in and out. I had some…read moreissues with my paperwork but they did their best to help. The blood draw itself was completely painless

I love this quest location because of the dedicated, skilled , positive people who work here . They…read moreare so skilled at taking blood , especially for me since my veins are hidden

They are the only show in town, so if you need blood work done, you're kinda stuck. Appts have to…read morebe made in advance online. The staff can be hit or miss, demeanor-wise. One person working there didn't even say hello to me when I got called in - but had no problem thumping me for a copay in advance, however. I told her to bill the insurance...the result? An $80 visit that they wanted to charge me for was otherwise covered. It's just a sad scene to see those old, defeated, lonely souls taking their slow and long walk across the empty parking lot of what was once a thriving Trumbull Center, just before 6am, for their fasting lipid tests and such.

It is appearant that staff I'd completely incapable of reading physician lab orders. MD orders…read moresimple tests, yet the Phlebotomist orders something entirely different. Will follow up with insurance company on Monday to dispute the charge for the incorrect test ordered. Quest is a joke. This company should be shut down due to complete incompetence.