I have gone to a few different sites in Jacksonville, but this site is by far the best. I set up an appointment for 7:20, but due to construction and whatnot... I was 15 minutes late, so I had to wait for the standby. Someone came out and informed us that they had over 280 appointments today, so they would fit us in as quickly as possible. At a previous site in Bartram park, I waited over 3 hours to be seen. I was only in the waiting room at this location for about 15 minutes. Domonique came and got me and was amazing!! Quick and did a great job. Only about 5 days before I was in the hospital for pre-op blood draw... and they blew out both arms... she got a vein on the side and we joked around a bit and I was out in 5 minutes. All these reviews seem silly and much more like some Karen's that were mad they didn't get seen right away and get their way. This place has you in and out so quickly. Make an appointment and get there on time! Thank you Dominique! read more

This place is ridiculous. When you walk in, invariably there is a lobby full of people and a blank wall where a receptionist window should be! You have to sign in at one of the kiosks in the waiting lobby. And then you wait . . . and wait . . . and wait . . . You are MUCH better off, and I almost hate telling people this, going to LabCorp! You can even make an appointment online before you get there. The last time I went there about 1-2 weeks ago I was in and out in about 15 minutes! You can't beat that! read more

Fleming Island. Free a standing laboratory with appts or walk-in. Appts are best. Staff have always been professional, kind and helpful. They usually run close to appt times. Facility is always clean. read more

Again! Every freaking time! They never have your order on file and always blame the doctors for not sending them. I am so f**king tired of them losing faxes and electronic orders sent to them MONTHS ahead of time. If I could go ANYWHERE else it would be better than how Quest operates. Time to start petitioning my insurance to allow use of other labs!!!! read more

This business is THE WORST COMPANY IN AMERICA. Today, the third time trying to pay them to get my annual blood work and each location is a joke. TODAY the reason they turned me away after driving an hour to go to this location because the one by my house has a hand written note saying closed. The Kingsley location is telling me they have a meeting DURING OPEN HOURS so they kicked all of the people that already checked in out of the office. very rude staff without remorse or an apology. I will nevvvvvver used Quest again, ever!!! They only hire a certain demographic at every location and that demographic is the FORMER EMPLOYEES of the DMV. That rude! Ive never been to prison but they treat their customers like they're PRISONERS without dignity. read more

I have never been to a medical facility that was so dirty. I am appalled. It's clear that they have not cleaned the entrance for months. Bloody tissue, dust and hair on floor. read more

Quest Diagnostics - Laboratory Testing Near Me - Orange Park, Florida

We've had prompt and pleasant service for getting our blood work done at this location for several years now. I would say that their bathrooms need refurbishing, so I hope that's scheduled. There's a TV on one side of a split waiting room, but not the other side (which has the door back to the lab area). read more

Quest Diagnostics - Entryway. Next to Borland Groover Surgicenter at 1465 Kingsley Ave, Orange Park, FL - Laboratory Testing Near Me - Orange Park, Florida

Customer service was terrible. The young lady was rude and did not even use proper grammar. "We don't have no...." Why insist that masks be worn but do not provide them? We are paying customers. So unprofessional. Will not use this location again. read more

Quest Diagnostics - This is the location of Quest on Kingsley. Horrible location. - Laboratory Testing Near Me - Orange Park, Florida

To the nasty young black female who did my testing this morning, i don't know what your system shows as my name but the board in the waiting area displays the first initial of my last name and the first three letters of my first name so when you, as the phlebotomist, come out and call a name that's not on the board, YES I'M CONFUSED as I'm expected to be called what's on the board because that will match what's on my order. Now, I do prefer to go by my middle name because people want to call me what they think they see and not what my name actually is. This may be on my ONLINE account, however the rudeness you gave this morning was giving "I don't even give ah shyt rn lady" was so not necessary. I asked you if the last name was "A******" and your reply was "oh i don't know it just says F***". So since no one else got up, I made the assumption that you were calling my name and proceeded to room 3 as you stated. Btw, I also saw you side-eyeing me as I proceeded to your tech area. You see, I have eyes and ears of a mother which you might not have yet and so I'm gonna say this, little girl, fix your face and your attitude because you may have to walk this path one day of getting labs done every 3-4 months for whatever reason (s)! Don't know your name but you know who you are with the short hair cut, it's sort of gold in color and you had on bright yellow sneakers. Just rude! Might I suggest that you put on a rubber band around your wrist and when you feel that attitude coming on, just pop yourself with your own band and adjust that TUDE! read more

visited on 12/16/24 with an appointment the waiting room had no available seats and took me 45 minutes after my appointment time to be served. the staff doesn't care so, either staff didn't show up for work, Quest has decided to minimize labor and maximize complaints, or they just don't care about their horrible customer service ratings. I'm switching to another lab next time I need a blood draw. read more

Appoints weren't being honored, People even with appointments are talked to & treated like an inconvenience for being here, it's Automated, impersonal, No TV , and a snippy girl keeps coming to a door telling people they're too busy trying to close, ( last appointments in an hr.) to come back some other day No client cares to feel that stress read more

This place is a joke. What a waste of time. The app is horrible and scheduling is a pain. I will just go to the hospital and have my blood work drawn. read more

Truly the rudest people ever. The tone they spoke to all people in - at best rude and dismissive, angry and threatening at worst. After i waited over an hour past my appointment, one of the techs said "everybody gets 10 minutes!" To let me know I wouldn't be getting any more of her time! Back to the waiting room for another 30 minutes. Avoid this location - there are plenty of other options! read more

The small waiting room was filled and spilling out into the also full hallway. It doesn't matter if you have an appointment, they double book so you will still be waiting an hour or more. There is no check in person, just an electronic system. There is a screen listing which patients are waiting with their appointment times for an hour ago and playing ads for quest telling everyone how quick and easy quest is while everyone collectively complains in the waiting room and hall. 0 stars. read more

Went to Quest Diagnostics on Kingsley for a blood lab and if you don't have any high-tech skills and computers, you're pretty much on your own there's nobody nobody comes out to help you I scheduled an appointment is it come back at 1:30 I looked at it I wrote it down when I got here at one 130. It said that I didn't have any appointment scheduled and then when I asked the lady she said oh well if you didn't write down the confirmation number, then it didn't you know what I don't have time it's just unfair now I gotta wait another thing on three hours. I think I'll put that in at 9 o'clock, so I'm just saying if you don't have the computer skills, you might not want to go there older people are not some it's not older people friendly read more

Technician was very rude!!! She blamed me for having small veins!! I'll never go to that Quest location again!!!

lf you have a hidden disability, be cautious. their training and procedures seem to encourage many micro, aggressions, and rudeness to people with disabilities. More concerning their statements about safety and procedures concerning children are inconsistent. I recommend if it all possible find a different vendor for your lab work. read more

Sat there at #1 walk-in for an hr and a half while the staff was cutting up and bullshitting instead of just doing their job. You're literally standing around wasting everyone's time. What a joke so after sitting there for 1.5 hrs we came down to labcorp and folks just flying through in and out. Save your time and just go to labcorp where they are efficient and competent. read more

I need to have blood work done in the next couple of weeks but there are no appointments available in my city and they don't allow walk ins. You can only do standby. read more

I don't know if it the company or this particular location but they need to get it together! Oys a small location. Where the techs yell your name from the back and you better hurry up and answer or they'll skip you and move to the next one. If your confused when you walk in by the 100 signs posted up be sure to ask questions because if you confused or missed your schedule time,, your screwed. I came in for a simple urine drug test. This is my third trip to this spot to have it done. The first trip was partly my fault I wasn't aware you needed an appointment. (So fyi.. no walk in allowed). So I made an appointment and came back that afternoon. I still couldn't get the test done because they didn't have the specific urine cups required. UGH! Ok. I was told by the tech to come back tomorrow morning... they would have the cup here. Ok I came back this morningand guess what ?! No specimen cup. REALLY?!? So no one called the other facilities to make sure it was here for your patient that was coming back in the AM who needed it?!?! SMH read more

Jessica is rude as hell. No customer service skills. Seemed like she hates her job. Tells me I have an outstanding balance. I didn't remember having any prior lab so I asked to give more info on it. Didn't dispute paying the bill as a matter of fact i paid the bill. Asked plenty of times where did this come from. After paying it she tells me that she couldn't pull that info up because I paid the bill. She pretty much called me a liar because in her brain she thought she told me. In no time did I raise my voice I just continued to ask for more info on the bill. I guess a manager or co worker Samantha came to see what was going on. I explained the situation she also tells me I didn't hear her. How in the heck can she say that if she wasn't in the conversation. Totally unprofessional no customer service skills on both employees. read more

The workers here all have attitudes, none of them greet you or smile. There is no one attending the front desk. I was asked if I needed help with an attitude and when i told them what I needed all I was told to do was sign in. The wait times are insane (mine says over 90 minutes) There are no bathrooms in the waiting room. And the lighting in this building is terrible and gloomy. Whoever hired these people should be fired with them. I took a pic of a garbage can because they need to throw the whole staff away. I tried calling this exact location and it sends me to an automated system. I've never had a worst experience when going to take a urine test. I'm never coming here again and will make sure to tell others to choose a different location or lab entirely. Quest is slowly going down hill read more

Quest Diagnostics - Laboratory Testing Near Me - Orange Park, Florida

I had to get bloodwork done and there was no available appointments until a few weeks out. Rolled the dice with walking in. I got there right at 545 and there was already a few people waiting at the door. I was probably the fourth person in line. You check in on a little iPad up front and wait for your name to be called. I think I waited for maybe 3 minutes before being called back. My testing was done and over with in 10 minutes. The phlebotomist was incredibly quick and there was zero pain. Definitely one of the better experiences I've had for a blood draw. Just go early and you shouldn't have too long of a wait. read more

you should come early for walk-ins, i was there 9:10am and about only 4 people are in the waiting area. By the time I'm done with my blood work the waiting lounge was full around 10am read more

Quest Diagnostics - My nurse was very gentle! Talking to me and my toddler to help me calm during the the blood drawn session that was 15vials! - Laboratory Testing Near Me - Orange Park, Florida

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zero stars !!! horrible i mean absolutely horrible customer service . the face mask requirement is a complete joke . i have watched people with no mask on go back and then certain people they say you have to have a mask . i have been here 4 times in the last month and half and 2 times i have not had a mask and NO ONE SAID A WORD TO ME !!!!! and if a face mask is required you have to PROVIDE THEM TO THE PATIENT ! it isn't anyones fault that you ran out of masks ! we live in American . give me a break ! you are going to lose so much money running your business this way . like i said if you REQUIRE A MASK , PROVIDE THEM !!!!! The same rule applies for everyone 24/7 365 !!!!!! absolutely insane to me . and they also have water hand sanitizer to add to the mix . how crazy is that . they worry so much about masks but can't even provide proper sanitation! read more

I've gone to this location several times for blood draw and until today, was always uneventful. I had an appointment but was nearby so I thought to save myself a trip and get my work done sooner. I was an hour early but signed in and sat down to wait my turn. At the time, I was the only customer. After waiting around five minutes, I wasn't called but a couple of other customers arrived and were called back immediately. "Ok, I'm early and they had appointments." This process went on for the next 40 minutes often with periods of inactivity and no customers other than myself in the waiting area. (Two of their technicians did ask what time my appointment was, and once they saw I was early, it was not addressed any further.) Finally a technician came out and I told her I had a question. I asked, "Do you have a policy or something prohibiting servicing a customer ahead of their scheduled appointment time; it's been almost 45 minutes?" She stated that they have appointments scheduled and allocated to specific times and I can't go in front of them. I then asked, "are you talking about appointments that aren't here yet?" She answered, "yes." I replied with, "that doesn't seem reasonable making me wait excessively being that I'm already here; signed into the system but you're giving priority to some one that isn't even here yet and may not even show up?" At this point I resigned myself to wait the next 20 minutes until my appointment time arrived. Then without warning a female technician very aggressively confronted me stating what their system was regarding appointments; I stopped her and said, "whoa! I've not said a single word to you; I didn't solicit a response from you and I don't appreciate you getting into my personal space. I asked a question and as far as I'm concerned it was answered. If one arrives for their appointment early they're penalized for it." She then tried to argue her point momentarily but I wasn't interested. I was called back for my blood draw about five minutes later and it took all of three minutes from start to finish. There was more than adequate time during the approximate hour I wasted watching them service occasional customers. Lesson here is, don't show up early because you'll absolutely be wasting your time. You will not be seen earlier, (at least at this location.) And, there's at least one technician there carrying a chip on her shoulder. read more

I won't be coming here again. I tried to come in early, before my scheduled time (10am) as my daughter has an appt right after I would be done here. So to avoid me being late to the next appt or missing it, I came an hour early. I was told they weren't taking walkins but I told her I indeed had an appt it just wasn't for another hour, there were 2 people in the waiting room mind you. I come back in at 920 to sit in the waiting room .. my appt is at 10. I'm here for 5 minutes and the girl next to me who is A WALK-IN APPT, gets called back. Interesting. How does that work? read more

I have been coming to this Quest location since we moved here 5 years ago. Although there is sometimes a wait, the staff is always professional and the blood work gets done correctly and efficiently. I would definitely recommend this Quest. read more

I arrived five minutes early and checked in using my phone and the code that was sent to me. The chair seat did not even get warm before I was called back. Ja was my technician and she did a wonderful job. I was out of the door five minutes after my schedule appointment. Totally painless, and very efficient. My technician had10 years experience was funny and very pleasant. I highly recommend it. read more

I had to get labs drawn on a specific date, and had to be at work at 7am. Saw reviews online so I showed up at 545 to make sure i was first in line. Lab draw was quick and painless. I was in and out in under 10 minutes. Staff was very friendly. Over all great experience. read more

Defiantly make a appointment cause this place is busy. I was a walk in and it took a hour. I felt we were being herded not cared over. Will try another place next time. read more

Staff was really rude not just to me but to a lot of other patients. Unorganized checking in and being called back. The two rooms i was put in....unsanitary. I will not be using quest anymore. read more

This place needs a good cleaning! WOW! It's scary when a health care facility looks like this, and that's just what you CAN see. Had a 7 am appointment, wasn't taken until 7:45. Then had to wait in another room. Didn't get out of there until 8:15. They definitely herd you around like cattle. The only plus was the phlebotomist. Very professional and pain-free. Thankful for that, or this place would have been 1 star. read more

I'm an RN - and I LOATHE to come here. The staff is rude. They're always behind schedule. And there's no one manning the window to help the non-techy old people who aren't familiar with iPads check in. If you have a little fit they'll send some snarky out to help - but who needs that? read more

I haven't even been to this office and I am leaving 1 star because there is absolutely no way to get a hold of anyone at the office. I had an appointment today but wanted to come in earlier for my appointment and was trying to find out if I could make an earlier appointment and the phone number would not transfer me directly to the office. It transferred me to a national support center which is absolutely no help because when I spoke to them and try to make my appointment they put me through to an automated appointment line that takes forever and is so difficult to use. Really frustrating. read more

Poor customer service!!!! In the hour I waited no one was ever at the front desk. The wait time constantly fluctuated from one extreme to another. I saw a countless number of patients walk in and wait at the front desk and walk out because no one ever came to speak with them. People wanted to use the restroom but had to wait until the nurse came out to call the next person because there are no restrooms available in the waiting room. Poorly structured system. Would NOT recommend!! read more

Would not give any stars if able. The wait wasn't too bad except the lobby was filty, while there someone bled on the floor. The employee came out and wiped it up with a paper towel no sanitizer. After I was called in I sat at cubicle to give my info, on the small counter next to me was a basket with many urine samples. The nurse had a hard time finding vein although I told her where it was easiest. Left a huge black bruise and still have a lump in the elbow pit. Will never go back. read more

My review is strictly 4 star for today's visit. I was a walk in and fortunately my wait was less than 30 minutes. I had Johnny and if I have to ever go back I'm gonna sit and wait just for him. He was friendly, and most important gentle. Last week I had to have blood drawn also. The wait may have been a little longer but the lady who took my blood was brutal. She was rough. My arm was horribly bruised for a week. I dreaded having to go back today... but then there was Johnny ! Thanks Johnny read more

This place has No organization. If you have an appointment that doesn't matter cause you are going to wait Hours!!! The staff is rude and far from professional. This place is need a cleaning. Horrible! read more

Worst customer service I have ever experienced. I scheduled an appointment and they were an hour late. They took 3 walk-ins ahead of me. Then, they told me to come back. 2 hours later, with an appointment, and finally I was seen. read more