My daughter had a bad experience in desert care and needed to have a substance on her face tested…read more We went in the PS labcirp about 3pm this past Friday with a lab order. The staff was rude. I asked for a,swab and container to collect the substance. She refused. She said they only test blood. My daughter is 38 and has Downs. She was in pain. Even the horrible Dr at Desert Care was awful and unsympathetic.

I just came in on a Thursday a workday at 2:20 in the afternoon and they're done. They can't help…read moreanyone. They're all gonna go home early not one person in the waiting room but yet I need to come back another day would not recommend this business at all and there were six people in the front office. It would've taken them about five minutes to take my blood, but they don't really care about their customers. They just care about going home early.

Rebecca makes this lab one of a kind. I walk in and hear her in back with a patient and they are…read moreconversing on such a friendly level. After about 2 minutes, Rebecca walks out to greet me with the most beautiful smile, to just inform me it will be a few minutes. The office itself is set up in a rather quiet serene style, which takes the edge off for anyone who may have a fear of being poked with a needle. When taken to the back, Rebecca knew how to draw blood from a dehydrated arm with ease and the whole time held an awesome conversation with me. She is one to see if you want to have your blood drawn and have a real enlightening conversation with a beautiful lady! Xoxo REBECCA

Someone needs to give Lorena at check in a hug. Then give her proper training on how to engage with…read morepatients nicely. They don't want to be there any more then you apparently don't. The only difference is you are getting PAID. We are PAYING YOU! Your uncaring and unprofessional attitude needs to be adjusted, or maybe you should look for a different field of work. So sad, customer service is horrible this day and age, especially in the medical industry! This was written for her interactions with other people I witnessed. Just sad.

Big Shoutout to techs Paul and Nikki who made the experience a 5 Star review! They were…read moreprofessional, kind and had great customer service. The appointment was on time and the front desk staff were very friendly and helpful. Paul and Nikki were super helpful and definitely deserve a raise-- they represented RADNET extremely well.

We've used them 3 times as my partner is very nervous when it comes to having blood drawn. The…read moresecond time they forgot an entire lab order and we had to schedule a redraw. They just came to do the redraw and this time there were supposed to be 3 separate lab orders but they only had ONE even though we sent in 3 and had confirmation of that. This whole process is very stressful because my partner has to take off work to do this and it's such an emotional ordeal because of how nervous she gets. Absolutely HORRIBLE and crazy that it's happened TWICE in a row. Will not be using them ever again.

They cancelled 2 appts. I hired them to draw blood. They left message to cancel at 3:00 in morning…read moreafter preparation twice. Never heard back after they finally showed up on third day. Found out they lost 2 vials out of 14 and they are not sure the other vials are any good. This is their job!!! How hard is it to turn them in???? I guess because they refunded 50 percent they thought this was good enough. I will follow up with this!!!! Did the nurse just forget about vials and leave them in her car for a couple of days or what???? I would never use them again. Their quality control is horrible for something as important as bloodwork. They just don't care!!!!!

This clinic is in the cell phone waiting lot across the street from PSP Airport…read more We made an "appointment' the night before for a rapid NAAT testing ($199) and selected an appointment time of 9:00-9:30am. This was for a 12:30 pm flight to Canada and because our Labcorp "2 day turnaround" testing hadn't come back in time 4 days later. Cost for rapid NAAT testing was $199. They open at 9am so that was the earliest available "appointment" time. Results were indicated to be "generally within an hour". I put appointment in quotes because as others have said you don't really have an appointment. It's essentially first come first served, but you do have to book and pay ahead of time to be able to show up. As far as I could tell, testing without booking ahead of time wasn't possible. I saw the reviews here (thanks!) and decided we should show up closer to 8:30a. Photos is the line when we showed up. We got nose swabbed around 9:15a. We went and grab some breakfast and got our results emailed around 10:15a. All this because our other (not rapid) test didn't come back in time from LabCorp (cost was $120, promised turn around was 2 days, but it's been 4). I think this clinic is worthwhile for travel testing. I just do think you ought to play it safe and get rapid tested the day before if you can. As other's have also pointed out, it could be better organized and signage for FAQs would be helpful.

I made an appointment for 3:15pm for a rapid PCR test on the website. Website says results usually…read morewithin one hour. Got there at 3, waited for about 30 minutes, then an employee came and told me that they were not doing any more rapid tests that day because they close at 4 and it takes 2 hours for them to do a test. She told me to come back in the morning at 9. I went back at 8:45, got tested by 9:15. Employee said about 1 1/2 hours for results. It's now 5:15pm and I don't have results. I emailed customer service around 3, got a (likely automatic) response saying that I would be emailed my results and that they have "elevated" my request to the results department. They do not take insurance. So I'm out $125 for a stick up my nose with no results. This was the Palm Springs airport location.

I live in Palm Springs so I wanted to have my surgery as close to where I live as possible and…read moreDesert Regional did not disappoint. I had hernia surgery yesterday. I was amazed how kind, thoughtful, respectful and professional all of the staff and visiting staff were. My care was 100% perfect, I could not have asked for a better experience for my first surgery. Everything that they were going to perform on me was clearly explained and in no way rushed. I had the same experience for my pre-surgery tests and phone call. Everyone went out of their way to extend every courtesy to me. I thank all of the kind nurses and staff and the anesthesiologist who made my experience and recovery so much easier than I had ever anticipated.

The service was good during my 6 day stay. One odd thing that happened was that on the day before I…read morewas discharged I was subjected to a very strange procedure in which I was surrounded by hospital staff acting like demented people asking some very strange questions. I don't know the reason for this. Has anyone gone through this like I did?

I arrived late in the day to the ps pharmacy location, with a call in eye prescription. I was…read moregreeted with kindness and a smile. I got In and out quick. The atmosphere was great, and there were over 10 people waiting and they were being treated very well. Nice to see the security guard on duty.

Dr morales is a wonderful doctor...he is kind and actually listens ...the office is clean... the…read morenurses and staff are friendly & efficient... plenary of parking

We cannot say enough good things about this practice! The whole Preventive team, Cisca, Doug, Dr…read more Wilgarde, takes such good care of us. Everyone gets VIP treatment here-we are grateful for these kind and caring professionals.

I have been with Preventive Medicine for years and dealt with Doug. Doug was pleasant and always…read morehelpful Today I had to deal with Cisca. . . .very disappointing. She kept on interrupting me and not allowing me to finish my sentence. She was rude, curt, and short. This really gave me a bad taste and made me rethink if I want preventive medicine to continue with. I hope to not deal with her again. She really came off like a "know it all" and last I checked she wasn't a doctor. Keep her in the back and let someone with customer service skills handle the front desk!!!