I live in Palm Springs so I wanted to have my surgery as close to where I live as possible and…read moreDesert Regional did not disappoint. I had hernia surgery yesterday. I was amazed how kind, thoughtful, respectful and professional all of the staff and visiting staff were. My care was 100% perfect, I could not have asked for a better experience for my first surgery. Everything that they were going to perform on me was clearly explained and in no way rushed. I had the same experience for my pre-surgery tests and phone call. Everyone went out of their way to extend every courtesy to me. I thank all of the kind nurses and staff and the anesthesiologist who made my experience and recovery so much easier than I had ever anticipated.

My husband spent 10 days at Desert Regional Medical Center. Overall, the nurses were very caring,…read morecompassionate individuals. The doctors did not seem to have much interest in the medications that my husband had been prescribed by his Cedars Sinai doctors, nor did they listen carefully to me when I tried to share his medical history, including actual reports from doctors that I accessed from my Cedars Sinai app. I asked repeatedly about him receiving his meds and was never given a good reason why they were being withheld. I also learned that the Medical Center does not subscribe to EPIC - an electronic health record platform in the US that allows for medical records from one hospital to be accessed by another. This is significant in that they treat patients without having access to important medical history. I am still not certain that the 'abscess' that they drained wasn't a cyst that his Cedars doctor had determined to be benign. I showed one of the doctors the MRI results from April of this year, but another doctor determined that the 'abscess' needed to be drained. We waited 4 days for the MRI to be completed. During his 10-day stay, my husband was in three different rooms. The last night, he was placed in a room with three other patients and a shared restroom that he refused to use. We have Medicare and Blue Shield insurance. I was shocked to find him in that shared room on the morning that he was finally discharged. The bottom line is this - my husband gained 21 pounds during his 10-day stay. Only 2 times did someone come and get him out of bed to walk. His legs are so full of fluid that he now needs a walker to get around. The fluid buildup is due to a lack of the correct dosage of diuretics. It will take us weeks to get rid of the fluid. Was anyone keeping track of his weight? If so, why didn't they make the proper adjustments? Why didn't someone listen to my pleas for more meds to address the fluid buildup? To top it all off, my husband has scabs all over his arms and a huge gash on his head that no one can explain. What a horrific experience.

I arrived late in the day to the ps pharmacy location, with a call in eye prescription. I was…read moregreeted with kindness and a smile. I got In and out quick. The atmosphere was great, and there were over 10 people waiting and they were being treated very well. Nice to see the security guard on duty.

Dr morales is a wonderful doctor...he is kind and actually listens ...the office is clean... the…read morenurses and staff are friendly & efficient... plenary of parking

The doctors here are really top notch .they are very…read moreattentive to your needs and do an excellent job of seeking what best works for your needs. The place is immaculately clean. The front staff is very friendly. They do an excellent job here

This is such an excellent facility..Ideally located in the center of Palm Springs. Many highly…read moretrained medical professionals giving excellent service. Amazing team of staff members. The wait room is always so clean. Relaxing atmosphere. I highly recommend this place.

If I could give this place zero stars I would. This place was a complete waste of time and left me…read morefeeling belittled and disrespected. Two front desk receptionist for urgent care was very rude and nasty with poor customer service skills. I originally was excited Kaiser partner up with them but with that type of service and patient care I'd rather drive to my home clinic and stay within Kaiser Permanente network where they value there member's and patient care.

DAP is a lifesaver, literally. A close friend had some serious health issues. No insurance. DAP…read moreprovided a case worker who helped him navigate the process and get signed up for Medi-Cal. He was able to get the treatment he needed and had put off for years. I can't recommend them enough. They've been amazing.

I truly wanted to love this place and everything it aspired to be--a compassionate healthcare…read morepartner for the LGBTQ+ community here in the desert. Unfortunately, my experience fell far short of those expectations. Rather than feeling like a person seeking quality care, I often felt like just another number. The clinic suffers from poor leadership and management, which is reflected in inconsistent communication, lack of follow-through, and overall disorganization. These issues made it difficult to feel confident that my care was a priority. What is most disappointing is that the organization seems more focused on projecting the image of being an inclusive, compassionate healthcare provider than consistently delivering that experience to its patients. The mission is admirable, but the execution simply hasn't lived up to the promise. I sincerely hope the leadership takes patient feedback seriously and makes meaningful changes, because the community deserves a healthcare provider that truly embodies the values it promotes.

Horrible Place. They are only about Money; they could care less about the people they are serving…read more They wanted me to pay a $6,000 co pay for my deviated septum surgery. Up front, the day before my surgery. I asked to set up a payment plan, and they refused. They said either I pay the $6,000 or cancel the much-needed surgery. It's okay, I just won't breathe... Only Rich people get care. Not the middle class... what do I pay for insurance for?

I have had four surgical procedures here in the last two months and several procedures here over…read morethe last few years. Up until today I gave this facility high marks. The "Good"- most of the nursing staff are excellent! My only suggestion to one of the nurses, when a patient is using a medical device to walk /stand and is there for a procedure to help reduce pain, allow them to sit down instead of asking them to stand in a hallway to answer numerous confidential health questions & sign numerous forms/consents. Consideration of your patient's comfort is what CARE is at its essence. The "bad"- Reception. I signed in upon entering the facility on the computer at front desk. No greeting. After waiting in reception for just short of an hour I went up to one of the three individuals working there to ask about the reason for delay. She seemed surprised I was there (as if she had no idea) and told me she would get my paperwork together "right away." She did so. After completing all signatures she told me to have a seat. About ten minutes later she yells out my name from reception desk and states " I need your copay." Side note- When I was at the facility two weeks prior for another procedure the male receptionist (sorry I don't have his name but he is the only man working there as a receptionist) accidentally charged me two copays. I did not make a big deal out of it and I offered to leave it on file as a credit to pay for today's co-pay. I went back up to the reception desk. I explained the situation and reminded the male receptionist of the incident. He asked if I had a receipt. I told him I could produce one from my cc app. He then seemed to remember me and stated "oh yes, that credit was used for today's copay." I then asked " well then why is the young lady standing next to you asking for a copay." They started talking to each other and walked away. I have worked in healthcare for over 33 years. Three strong recommendations to the receptionist working at El Mirador Surgery Center: 1) Try and greet clients and acknowledge arrival within the first 1/2 hour AFTER their arrival time and try and update them when there are significant delays 2) Learn to say " I'm sorry" and admit an oversight when you've made one. 3) Communicate w your co workers so you present like a unified team instead of communicating conflicting information to a patient while you are standing right next to each other. Signed an RN that KNOWS we can do better. Thank you.

First, Is Dr. Chien still there? September, 2025…read more HGH is now a generic so the $1,000 per month costs should no longer apply. I don't know what costs are being quoted now. No one genuine quotes a price, indicative of a scam. Anyway, after a year of using HGH and their other recommended substances, I did not perceive any benefit. I have continued growing older. It is an interesting concept, and the staff there was always pleasant and efficient and helpful. I just concluded I was chasing a ghost.

So I went back to Palm Springs Life Extension to get a PRP facial by Dr. Monica. It's also known…read moreas the vampire facial. She was excellent. I have a high intensity makeup mirror in my bathroom and I would get depressed looking at all the little scars I've accumulated over my almost 60 years. After three weeks, these scars have gone away! My skin looks amazing. Dr. Monica is so nice. She walked me through the process and explained everything. The procedure is supposed to keep showing improvements for weeks. I'm so lucky to have stumbled on Dr. Chein's oasis!

I am so fond of Dr Ardestani & his Wonderful Staff!…read more I was hyper anxious about my procedure....I felt in the dark about it all. I was really thinking about cancelling.....I felt very unprepared to take, what felt like, such a prodigious step forward. I felt confused about everything...until I received a lovely call from Nurses Michelle & Yasmin. The call was exactly what I truly needed. I was able to confide about how i was feeling, ask all of my questions & concerns.....get answers......and feel more confident about my upcoming procedure/ surgery. I want to just mention the names of the Staff Members who truly weaved the fabric of my experience at IRC, and Thank them (I hope I did not forget anyone): Claudia, Rochelle, Steven and I saved the one who spent the most time with me before.....during and after the procedure: Nurse Nicole. I have to send her a special Thank You. She was the rock I needed. I am still in touch with them and am looking forward to a follow up. I believe Dr Ardestani is an exceptional individual & doctor. He is highly intelligent.....looks at his work as an Art......and delivers beautiful results. I enjoyed watching the monitor as Dr A. worked on me. I respect him a great deal. His work is delicate...precise and highly skilled. It is My pleasure to recommend him. This Solid Team made a very sensitive, private and personal experience doable. It is their teamwork which gave rise to this review.

The office is clean and efficient. My two appointments were…read moreon time. No wasted time in chit chat or waiting. I had two in face consults with Dr. Farshid Mirzaee Two procedures. And a test. While I prefer voice contact when calling. The whole process was seamless

The care here is good but the communication can be challenging. The number on the website will…read moreprompt you to leave a message that apparently goes nowhere and no one will return your call because they never received it.

So...this is going to be long. PLEASE read this if you are applying for a job. I was hoping to…read moretransfer as a Patient Transporter 2 years ago when I moved to PS from LA. I called and talked to the ladies in charge of hiring Transporters at the time just to introduce myself and let them know I was interested in working there once I moved. They were rude to me on the phone from day one. Once I moved {Sept 2024) I set up an interview. It went well. NEVER heard from them again AT ALL. They never returned my call. HR never did either. THEN I set up an interview with the kitchen Supervisors. Had a great interview. They even asked me about why I wasnt pursuing the Patient Transport and I told them that they never got back to me, They said OMG...WE wont do that to you. GUESS WHAT? They never got back to me either. I talked to my old boss and he said that they never even contacted him for a reference. My point IS that if you have a great interview with Eisenhower and they do not give you the time of day even if you have years of experience...dont take it personally. They obviously have their own agendas and have no idea what the definition of professionalism means. Even in HR.

Surprised to see the reviews talking about long waits and Dr. Anderson not caring about patients. I…read morehave been taking my elderly friend whom I look after to him every 3 months for going on 6 years now and have never waited more that about 10 minutes for the medical assistant to prep and at most another 10 for the doctor to arrive. I know 20 minutes is a long time in real world time but for a doctor appointment that's pretty much average if not quicker. Dr. Anderson is one of the friendliest I've encountered and he always listens at length to my updating him on my friends condition/s. I just turned 65 and not having a family doctor immediately chose Dr. Anderson. And also my friend takes multiple prescriptions and there has never once been an issue or delay getting one filled or a new one. Also never once any issues or delays getting referrals to see a specialist which my friend often needs. Also the staff is friendly and courteous.

First-time patient. Wellness check and getting set up for necessary tests. Thorough exam with…read moreconsiderate communication. All support staff were professional and friendly.