I had an appoitment for 11 AM this morning for getting my fingerprints scanned only for a…read morebackground check for a new position at work. I arrived and checked in 15 minuets early. After waiting for 20 minutes, the tech called me up to check my ID, and only THEN informed me that the fingerprint machine is not working. It's BROKEN. They told me to call the company that made the appointment and let them know as they had no way to communicate with that company. That's a LOAD OF CRAP! When I called the company, they were shocked that they hadn't heard from LabCorp, since it's LabCorp's responsibility to report any issues with equipment. I ended up having to travel to another company's lab a few miles away to have my scan done. What a complete WASTE OF TIME! Don't bother with this location.

I walked in without making an appointment to a waiting room filled with people and only waited…read more20-30 minutes to be seen for a prescreen drug test/fingerprints. I ended up not having the correct information and was confused about what I needed, but the front office staff was very nice and patient with me. The whole process was really efficient and I was really impressed by how professional the staff was, but ultimately their empathy with my situation was what won me over. I've been through this process before and I've never been better taken care of by an office like this. I'm glad this is the office I decided to come to to take care of my prescreening!

I really wanted to like this place, it sounded like a small, friendly neighborhood clinic. Making…read morethe appointment was easy, but starting in the waiting room, the experience was not good. The receptionist seemed distracted and inattentive. A man burst in the front door yelling that he needed attention, and she turned to him and totally ignored me. He actually was not in distress, just loud. When I finally got to a room, much later, the Dr. came in and started talking into her open laptop without even looking up at me. The whole experience was de-huminizing. to top it off, the neighborhood does not apprear safe and I was almost hit by a speeding driver when trying to get out of there. I will not be going back.

The care is below substandard. I have phoned the office several times for schedule an appointment…read morebecause I was ill. I was told to go to urgent care. Oak street claims you can talk with a nurse to schedule an appointment but this isn't true. I have several health issues. When I'm sick they wont allow me to come in. I have to be half dead in order to get an appointment. It's disgusting.If I could give a rating of 0 I would.

Very disappointed with the quality and efficiency of service here. Had taken my family for a travel…read moremedicine consultation. We arrived at 12pm to an empty waiting room except for a gentleman who it appeared had been seen but was waiting for paperwork?. As new patients we filled out the required (but basic) forms and handed these in. And the proceeded to WAIT...and WAIT...and WAIT. A lady came after us and was seen in less than 10minutes. I assume this is because she was a prior patient and thus her information was already in the system. It was 12:45pm before we were finally invited to a patient room (as it turns out ALL THIS TIME they had been "entering our information" - mind you they had already confirmed our insurance). Sigh. It was 1:20pm before the Physicians Assistant (PA) entered our room. I couldn't believe it. This was a center with NO PATIENTS when we arrived. The vaccine consultation was limited at best. Questions regarding possible allergies/reactions were NOT brought up by the PA. As patients we recognized the possible complications when it came signing the vaccination form and though their nurse had already prepared the vaccinations, we had to opt for 2 family members NOT to do the vaccine because the PA was uncertain of possible reactions. NOR was she aware of alternate measures we could take for those unable to receive required vaccinations. [This location is advertised as a Travel Medicine Office....me thinks not!]. Between seeing the PA, getting the vaccines (1 vaccine by the way) and making a payment, we were finally able to leave at 2:20pm. For an Urgent Care Center with zero patients when we arrived the lack of efficiency in the service was very very disappointing as was the limited knowledge of the PA in a travel medicine office. I would not recommend this location to anyone.

Wait was quick, the facilities had the right equipment, and the doctors were very friendly and…read moreeducated. We went in, got 3 x rays and a prescription, and got out before we would have gotten to the top of the queue at a normal emergency room. Great place to go for minor emergencies.

I absolutely love this lab, the staff and the immense helpfulness and resourcefulness…read more The staff will answer your questions peacefully, covid testing is truly free, they advise what is right and wrong. I am so grateful for the location being so central to Cary. They let me know the RT PCR test done before 12 pm gives same day results and the after will be next day. True to that, we received our results when they told us we would. Someone uninsured in our group also got the same service and never billed us like they promised. If you need a covid test (or other testing needs) this is the place to go!

This place looks super sketchy, like it was setup in short order to just do covid testing. Note…read morethat COVID tests are free, and the law says they should be billed to insurance (if you have it), or to the federal gov't (if you do not.) They told me they didn't need my insurance info, which makes me think that they don't like the overhead costs of having to bill BCBS for my test. No identification is required, at all. They tried hard to get everyone in my car tested because "it's free, why not just do it" (we only wanted one test for my kid)...and I'm sure more tests means more revenue for them. We went in for the test at 9:30 AM, and were told that we would get the results by 2 PM (otherwise we would have done the rapid test.) However, after 2 PM (with no results) I called back and was told that tests before 2 would get a result before the end of the day (10-11 PM) Had I known that, I would have gotten the rapid test done and waited for the result. I haven't gotten my result yet, but overall I'm not thrilled with the experience. On the plus side, it's drive up testing, no appt required.

First of all when I entered the office it was clean and everything was in order, Ms Shae had such a…read morebeautiful smile and the vibe made me feel very welcoming, she taught me through the process. She is over all patience and caring, PR Lab is where I'm going for all of my lab work Thanks again Ms Shae.

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