Front desk efficient and amiable. In my case, arrived 30 minutes early for my CT scan appointment,…read morebut they took me in after five minutes or so. Cindy, the technician and a veteran nurse and pro, was really sweet and helpful with me, assisted me expertly in climbing onto the tray, mindful of the severe pain I have in my back. She performed the scan itself quickly, and I was out of the facility at the time of my original appointment!

It is just exhausting to deal with this company. No matter what I do, I can't seem to even make a…read moresimple appointment for an MRI and bone scan on the phone. Even when I get through on the phone, they say no one is available who can schedule me. Today I got a rep who identified herself as a new phone trainee. I asked to schedule an appointment yet again, and she said "sorry I can't do that. I will have to take your information and have a trained agent call you back." The agent whom I spoke with on the phone 10 days ago already promised that she would call me back when they had time to find my orders in their chaotic records system (orders already confirmed sent by my doctor and confirmed received by Adventist according to that rep.) No one has called me back yet. 10 days of waiting for a scheduling phone call is unacceptable. They have my orders. My doctor told me to go and schedule in person because they were impossible to deal with on the phone, and if I wanted to schedule I should go in person... she advised going elsewhere, but riding in the car with a broken back is painful. I thought "How bad can it be?". I should have listened. Going in to their offices in person was not easy for me considering my back is broken, but I managed it anyway. There was almost no parking within walking distance for me. When I got into the lobby, I had to stand in line for 40 minutes with no sitting option while the 2 people, who were supposed to be doing appointment scheduling and check-ins, were typing stacks of patient files into the computers at their stations. 1) Having only 2 receptionists out front for a business that deals with so many patients is critically low staffing... For instance San Luis Diagnosic almost always has at least 4 staff out front, more on the phones, and the employees out front don't take outside phone calls. At SLO Diagnostic those critical patient care staff members are not also tasked with entering thousands of sensitive patient records into a different patient records system. Whoever the site manager for Adventist Health is, they are woefully undereducated in patient care and employee health and wellbeing. If Adventist Health cares so little about patient care and even their own employee stress levels, why would they care about patient health behind the scenes or the accuracy of patient records in their care??? After 20 min of standing in line with a broken back and no chair, I sat down beside the indicated red circle on the floor where I was supposed to stand. I was admonished because the staff said they couldn't see me in line from the chair, even though there was a huge line of patients in line behind me going out the door. I finally stood up, walked up to the window at the back, and asked the supervisor when I and the people in line out the door behind me would be helped. She came forward and apologized for the long wait times. She was very kind and the first person who actually acknowledged my presence in the room. She asked me if she could help me herself. This kind woman said Adventist had tasked her 2 staff members to convert all of the patient records in the old Selma Carlson computer system to the Adventist Health Records system, and that the normal scheduling employees were completely overloaded doing required data entry for that project. What about hiring a dedicated records team to do that important work? People who actually do that kind of work for a living? Are the records of my MRIs so unimportant that employees who are already overloaded are tasked with inputting them under great stress with people in lines out the door, whom they are supposed to be helping, stand in long lines waiting... some very elderly or with broken backs like me, while they are told to ignore us? Adventist is already paid a lot more (30%+) for the same services without having to give good care, what motivation exists for them to improve anything about the patient's actual experiences with their facility? People who are sick and in pain often can't drive 30 miles away to seek better care elsewhere. Because my doctor sent the orders for my scans here, and they refuse to transfer them to a different company, I have to get completely new orders to be seen elsewhere... costing me even more time while I'm suffering without a clear diagnosis. I've never even heard of a medical professional refusing to forward orders to another provider for any reason. It's a clear home run of terrible service: 1) no trained personnel to do real patient interactions 2) an antiquated records system that isn't being updated by dedicated personnel 3) impossibly long 60m+ wait times for patients coming in for appointments or making simple appointments for services 4) no competent top level management oversight regarding employee management, patient care, confidential records handling, and patient scheduling.

I never have to wait long and the staff is great. Angel has drawn my blood 3 times and I barely…read morefelt a thing! Results come back quickly as well.

From the owner: When you come to Sierra Vista Regional Medical Center, our doctors work hard to provide the best…read moreoutcome possible for you. Part of developing your treatment is having an accurate diagnosis of your condition. For this, our doctors rely on the clinical laboratory to use advanced technology and instrumentation to perform vital testing, such as blood tests and urine analysis. With accreditation from The Joint Commission and licensed by the state of California, our laboratory maintains strict standards of excellence. Our certified phlebotomists and licensed clinical laboratory scientists perform more than 800,000 tests per year. To serve the needs of our community, Sierra Vista's main laboratory is open 24 hours a day, seven days a week in San Luis Obispo. We also offer a laboratory draw station in Cambria​. No appointment needed. Walk-Ins accepted. We cater phlebotomy services to all ages. Lab Draw Station Locations: 1. San Luis Obispo: 1010 Murray Ave. San Luis Obispo (inside Sierra Vista Regional Hospital) 2. Cambria: 2150 Main St. Cambria

I have been going to Radiology Associates for all of my imaging for over 25 years. They have given…read moreme great care, it's easy to schedule, and my medical records are easy to access via their patient portal. My docs always get the reports within a few days. Today I had a lumbar epidural steroid injection by Dr Selph, an interventional radiologist who works for Radiology Associates. When I first saw him for an evaluation of treatment options for my pain, I was Refered by back surgeon Dr Sabatino. I had been told by Dr Sabatino that I had a compression fracture of the L5 vertebra. When Dr Selph looked at the same images, he said it was not that at all. Instead he found evidence that I had a more rare disc herniation where the disc material was extruded out through the tear, and ended up next to the L5 vertebra. This caused it to appear as bone marrow edema from a fracture, making options for repair completely different. I may have undergone a surgery that wouldn't have worked because of it. Instead Dr Selph did the epidural steroid injection and it has already begun to ease the pain I was experiencing. I can't say enough good things about Dr Selph. He is friendly, very intelligent, highly trained, and really good at explaining everything clearly to me. He showed me exactly what was going on my MRI, and explained exactly why he came to a different opinion on my diagnosis. I asked for Dr Selph to be the doc who did my epidural today, and again he was so good. I high recommend him to be the one who reads your imaging, and to be the one who actually does your procedures or surgeries. Apparently he is highly respected by his coworkers and the nurses couldn't say enough good things about his competence as a doctor, as well as his kindness and generosity as a person. You can't get better than that! I trusted him and it worked out well for me. I suggest you can trust him too!

Terrible service about my wife, the shot was of no use because the "specialist" despite repeating…read moreseveral times which was the affected area, did it where she believed and my Dr. confirmed that the test didn't work for the requested study. I recommended that you train your staff not to pay for studies that are not worthwhile and harm patients.

Best phlebotomist I have ever had. She was friendly, and did the blood draw perfectly. It was the…read moremost nearly painless draw I have ever experienced. She was also extremely fast. I have been there several times previously and I haven't had any insurance billing foul-ups either. Overall a very positive experience, and the office staff was friendly and helpful. Also being open at 7:30am is very convenient.

Nice hardworking folks that are kind to their patients. I went in and got greeted right away even…read morethough there were four or five other people there. There were many other provider working so we didn't have to wait long.

I have been here several times and have always felt I was treated well and diagnosed appropriately…read more I have come here because I know they have XRAY service, twice. I also recently got a mild case of vertigo, the doctor checked my ears and one was completely plugged. They did a lavage and got it clear. Vertigo gone!! I had a lavage on the same year a couple of months ago and they couldn't (wouldn't) work until they got it cleared. I will definitely return here the next time I need an Urgent Care.

Although this facility is clean, modern, and well-maintained, my experience with the medical care…read morewas disappointing. I visited this urgent care for a persistent cough and sore throat. During my visit, I informed the physician of my significant medical history, including cardiac issues and a recent thyroid cancer diagnosis. Based on my symptoms, he ordered a chest X-ray. After reviewing the X-ray, I was told that many people were experiencing coughs lasting several weeks and was advised to go home, drink hot tea, and use over-the-counter medications. Given my symptoms and medical history, I left feeling that my concerns had not been thoroughly evaluated or taken seriously. Ultimately, I sought care elsewhere in the Bay Area and received treatment that addressed the underlying issue. While I understand that not every illness requires aggressive intervention, I expected a more thoughtful assessment and greater attention to the full clinical picture. The facility itself is impressive, but based on my experience, I would not recommend this urgent care.

Lisa is very knowledgeable with an undergraduate degree in biology and a background in functional…read moremedicine. She has help me determine several problem health issues and come up with various options to meet my needs for quality care. I highly recommend her!

I have never met anyone more dedicated to working on your health. She has been there for me in all…read moreaspects of health. Even talking me through a ER visit. I cannot say enough good about her. She is brilliant, caring and goes up and above the call of duty to heal you. You will never regret putting your trust in her. She saved my life when I caught C-Diff from an operation in a hospital. Forever grateful.