Always great care and efficient…read more Never have had a bad experience. Their referral coordination team is super and their techs are always the best. Johnny is a great X-ray tech

Had MRI several days ago Injury caused by San Luis…read moreDiagnostic Center incompetence is a continuing problem for me. No response or concern from management.

It is just exhausting to deal with this company. No matter what I do, I can't seem to even make a…read moresimple appointment for an MRI and bone scan on the phone. Even when I get through on the phone, they say no one is available who can schedule me. Today I got a rep who identified herself as a new phone trainee. I asked to schedule an appointment yet again, and she said "sorry I can't do that. I will have to take your information and have a trained agent call you back." The agent whom I spoke with on the phone 10 days ago already promised that she would call me back when they had time to find my orders in their chaotic records system (orders already confirmed sent by my doctor and confirmed received by Adventist according to that rep.) No one has called me back yet. 10 days of waiting for a scheduling phone call is unacceptable. They have my orders. My doctor told me to go and schedule in person because they were impossible to deal with on the phone, and if I wanted to schedule I should go in person... she advised going elsewhere, but riding in the car with a broken back is painful. I thought "How bad can it be?". I should have listened. Going in to their offices in person was not easy for me considering my back is broken, but I managed it anyway. There was almost no parking within walking distance for me. When I got into the lobby, I had to stand in line for 40 minutes with no sitting option while the 2 people, who were supposed to be doing appointment scheduling and check-ins, were typing stacks of patient files into the computers at their stations. 1) Having only 2 receptionists out front for a business that deals with so many patients is critically low staffing... For instance San Luis Diagnosic almost always has at least 4 staff out front, more on the phones, and the employees out front don't take outside phone calls. At SLO Diagnostic those critical patient care staff members are not also tasked with entering thousands of sensitive patient records into a different patient records system. Whoever the site manager for Adventist Health is, they are woefully undereducated in patient care and employee health and wellbeing. If Adventist Health cares so little about patient care and even their own employee stress levels, why would they care about patient health behind the scenes or the accuracy of patient records in their care??? After 20 min of standing in line with a broken back and no chair, I sat down beside the indicated red circle on the floor where I was supposed to stand. I was admonished because the staff said they couldn't see me in line from the chair, even though there was a huge line of patients in line behind me going out the door. I finally stood up, walked up to the window at the back, and asked the supervisor when I and the people in line out the door behind me would be helped. She came forward and apologized for the long wait times. She was very kind and the first person who actually acknowledged my presence in the room. She asked me if she could help me herself. This kind woman said Adventist had tasked her 2 staff members to convert all of the patient records in the old Selma Carlson computer system to the Adventist Health Records system, and that the normal scheduling employees were completely overloaded doing required data entry for that project. What about hiring a dedicated records team to do that important work? People who actually do that kind of work for a living? Are the records of my MRIs so unimportant that employees who are already overloaded are tasked with inputting them under great stress with people in lines out the door, whom they are supposed to be helping, stand in long lines waiting... some very elderly or with broken backs like me, while they are told to ignore us? Adventist is already paid a lot more (30%+) for the same services without having to give good care, what motivation exists for them to improve anything about the patient's actual experiences with their facility? People who are sick and in pain often can't drive 30 miles away to seek better care elsewhere. Because my doctor sent the orders for my scans here, and they refuse to transfer them to a different company, I have to get completely new orders to be seen elsewhere... costing me even more time while I'm suffering without a clear diagnosis. I've never even heard of a medical professional refusing to forward orders to another provider for any reason. It's a clear home run of terrible service: 1) no trained personnel to do real patient interactions 2) an antiquated records system that isn't being updated by dedicated personnel 3) impossibly long 60m+ wait times for patients coming in for appointments or making simple appointments for services 4) no competent top level management oversight regarding employee management, patient care, confidential records handling, and patient scheduling.

Front desk efficient and amiable. In my case, arrived 30 minutes early for my CT scan appointment,…read morebut they took me in after five minutes or so. Cindy, the technician and a veteran nurse and pro, was really sweet and helpful with me, assisted me expertly in climbing onto the tray, mindful of the severe pain I have in my back. She performed the scan itself quickly, and I was out of the facility at the time of my original appointment!

I never have to wait long and the staff is great. Angel has drawn my blood 3 times and I barely…read morefelt a thing! Results come back quickly as well.

From the owner: When you come to Sierra Vista Regional Medical Center, our doctors work hard to provide the best…read moreoutcome possible for you. Part of developing your treatment is having an accurate diagnosis of your condition. For this, our doctors rely on the clinical laboratory to use advanced technology and instrumentation to perform vital testing, such as blood tests and urine analysis. With accreditation from The Joint Commission and licensed by the state of California, our laboratory maintains strict standards of excellence. Our certified phlebotomists and licensed clinical laboratory scientists perform more than 800,000 tests per year. To serve the needs of our community, Sierra Vista's main laboratory is open 24 hours a day, seven days a week in San Luis Obispo. We also offer a laboratory draw station in Cambria​. No appointment needed. Walk-Ins accepted. We cater phlebotomy services to all ages. Lab Draw Station Locations: 1. San Luis Obispo: 1010 Murray Ave. San Luis Obispo (inside Sierra Vista Regional Hospital) 2. Cambria: 2150 Main St. Cambria

Terrible service about my wife, the shot was of no use because the "specialist" despite repeating…read moreseveral times which was the affected area, did it where she believed and my Dr. confirmed that the test didn't work for the requested study. I recommended that you train your staff not to pay for studies that are not worthwhile and harm patients.

Can not get images to our doctor for second opinion - absolutely unacceptable - we will never have…read moreimaging done here again - life threatening diseases need diagnostic reviews by doctors but impossible to get the images to the doctor for review

Best phlebotomist I have ever had. She was friendly, and did the blood draw perfectly. It was the…read moremost nearly painless draw I have ever experienced. She was also extremely fast. I have been there several times previously and I haven't had any insurance billing foul-ups either. Overall a very positive experience, and the office staff was friendly and helpful. Also being open at 7:30am is very convenient.

Nice hardworking folks that are kind to their patients. I went in and got greeted right away even…read morethough there were four or five other people there. There were many other provider working so we didn't have to wait long.

I have been here several times and have always felt I was treated well and diagnosed appropriately…read more I have come here because I know they have XRAY service, twice. I also recently got a mild case of vertigo, the doctor checked my ears and one was completely plugged. They did a lavage and got it clear. Vertigo gone!! I had a lavage on the same year a couple of months ago and they couldn't (wouldn't) work until they got it cleared. I will definitely return here the next time I need an Urgent Care.

I had to be seen here because up the road was another place that told me they couldn't because my…read moreinsurance, the lady at the counter was super sweet and assured me that i'll be seen there at cottage, the doctor that seen me was also very professional and polite, im so glad i went here because now i'll feel comfortable going again. I went to be seen for a cough and sickness thay scared me but they actually made me feel like it was all right which it was.

Lisa is very knowledgeable with an undergraduate degree in biology and a background in functional…read moremedicine. She has help me determine several problem health issues and come up with various options to meet my needs for quality care. I highly recommend her!

I have never met anyone more dedicated to working on your health. She has been there for me in all…read moreaspects of health. Even talking me through a ER visit. I cannot say enough good about her. She is brilliant, caring and goes up and above the call of duty to heal you. You will never regret putting your trust in her. She saved my life when I caught C-Diff from an operation in a hospital. Forever grateful.

Hand Therapy - everyone here did an excellent job of…read morehelping me to regain the use of the right hand, they really listened to me they were gentle they gave me good advice on how to do things properly and why I need to wear a brace , suggested getting ergonomic pens and gave me the material, how to mop my floors , by ergonomically placing wrap around the mop for it being easier to use. Cherie the scheduler was so nice. The clinic was always on time and clean. It's been a pleasure working with everyone and thank you for your help

EDIT: And this is a BIG EDIT!!!…read more After Logan left, Brandon took over my PT. I continued to progress, and I have now "graduated" from PT. My range of motion is better than before, my pain is ZERO, and I honestly believe that Movement for Life saved my life. The surgery would have been dangerous, the surgeon I was paired up with is horrible, and the VA did an amazing job of sticking with me through this last year. I am, finally, healed. Thank you, M4L, Logan, Brandon, Abby, and the entire M4L staff. Thank you. It's no secret that the Baby Jesus of PT left for another job.. these things happen.. Most places, however, can't recover from losing their Golden Cow. M4L has done an exceptional job, Avi has taken over my PT and I'm continuing the miraculous recovery promised to me in the New Testament!.... I've been to physical therapy before, I have over 20 years of back pain experience. I've never felt as strongly about a physical therapist in the past as I feel about Logan. OK, maybe he isn't always my favorite person, sometimes PT is painful, but Logan makes it always bearable. He actually listens! I have "severe stenosis" of my C6-7, a "pinched nerve". I have no doubt I'll have surgery, but Logan has made the time while getting diagnosed (which he did perfectly without an MRI!!) and inevitable surgery bearable. I was in extreme and unrelenting pain, Logan has not only confirmed my diagnosis, but has made the wait time for full resolution actually bearable. I rate him above all but 1 of the doctors I've ever seen for pain... and I've seen a LOT of doctors over 25 years.