Made an appointment online for 0830am. Was called in, right on time. Heidi did an amazing job with a blood draw. I hardly felt it. I walked out in 10 mins. read more

0 Bad--very bad. This laboratory is constantly busy. I had an appointment in advance. I had been waiting a whole week for this test, and when I finally showed up, the phlebotomist told me that there were absolutely no orders for me in the system... But she lie brazenly deceived me! After all, I have the doctor's app, where I saw that she had scheduled my appointment. Room 4 04/24/2026 at 2:30 pm A glucose test was ordered, and it takes an hour to complete! She was supposed to ask me about the referral, but in the end, she simply told me, "We can't do anything for you," and sent me home! I didn't receive the test--I just wasted a day and my time. An incompetent and unprofessional specialist works in this laboratory. read more

Literally a room full of people waiting with appointments and without. Not one person taken to the back for over 30 minutes. Can hear staff just laughing and talking in back. read more

They are always so wonderful and fast! The blood draws are the best I've ever received, no pain and the first time stick every time.

NO Respect towards customers on the waiting lists/computerized screen in the waiting room- especially when their name is "next" Lab techs closed down 25 min early and dismissed me as the last registered walk in. Awful care - rude, rushed and impatient attitude towards people in the lobby. I'll not return to any Quest read more

Never any appointments, been given 4hr wait time for walk ins. It is painfully obvious that staff does NOT want to be here. These issues are constant and nothing has gotten better in years. read more

Awful awful awful. Schedule at MINIMUM 1 week in advance or wait an hour for a simple 2 min. blood draw. What about hiring a couple more phlebotomists? Or would your poor ceo have to give up one of his lamborghinis? read more

I had a surprisingly great experience here last week. I did not have an appointment & signed up as a "stand-by" walk in. I arrived at 9:30AM & was 1st on the stand-by list. I only waited about 15 mins to be called. I suggest arriving very early. Everyone was very nice and efficient once I was called back. read more

ZERO stars. Needed a repeat fasting blood draw. Unable to schedule an AM appointment before December 31 when my current insurance runs out. Arrived before 7 AM when the lab was scheduled to open; was the only person there. Lab doors didn't open until after 7AM when two lab technicians showed up. By then there was one other person ahead of me on the waiting list as well as the scheduled appointments that started to trickle in. I knew I would have to wait, but was hoping to get in by 8AM. Two other lab technicians trickled in between 7:30 and 8AM. At 8 AM the person before me on the waitlist was taken (I'm not sure how she got on the waitlist before me, since I was the first one there, so there must be something in the system that allows people to schedule AM walk-ins on-line. I thought perhaps they only take one walk-in per hour and I continued to wait graciously giving up my seat to people who needed it, helping people who didn't understand the system log in, and looking out for elderly people who needed extra care (with walkers or dropping phones, etc). At 9:30 AM when the door opened to the lab, I asked the lab tech (this one was quite rude to most, if not all of the clients) how much longer I would have to wait since I had been there 2.5 hours. She said: "Walk-ins typically wait 3 to 6 hours, deal with it." I had not planned on such a wait the day after Christmas with my brother in the ICU and my children visiting from out of state. I had also borrowed my son-in-law's car to get to the appointment and would be back at a reasonable time. At 9:50 AM there was no one else in the waiting room but one scheduled appointment at 10:10 AM, another woman after me on the waiting list, and myself. When a different lab attendant (not so rude) came out to take the 10:10 AM appointment 20 minutes early, I asked why the two walk-ins were waiting when there were four technicians. She said: "The other lab technicians are processing the samples." At 10:00 AM, I had been waiting 3 hours and had to use the bathroom. When the door opened again I walked to the bathroom and the rude lab tech looked at me, I said, "It's been 3 hours and I need to use the bathroom." (When I came out, I was the only person in the waiting room. The person behind me on the waitlist went up to talk to her cardiologist on a higher level). I was having a hard time not crying (I rarely cry....like once a decade). At 10:10 AM, I was still waiting. My son-in-law needed his car back, my phone was dying, and I missed the rounds with the doctors to check on my disabled brother's situation. I texted my son-in-law and asked him to uber to Quest so I could give him the keys to his car and bring me a phone charger. When to door opened again, I asked the lab technician (the not so rude one) if I could speak to a manager and she said that no managers were in the building. At 10:23 AM, I was finally taken back for my blood draw by the not so rude one. I had to call my son-in-law while the lab technician was taking my blood to tell him to just wait for me out in front after the uber dropped him off. When I left the building I was sobbing. I had waited almost 3.5 hours. There were numerous times a lab technician could have taken me back to draw my blood, but they (not sure rude one, not so rude one, or other two who were more pleasant to clients) were very passive aggressive to those on the waiting list. PLEASE NOTE: My original fasting lab order was made by my doctor on December 5th. The soonest AM appointment that could be scheduled was December 17 at 7:40 AM. I went to the appointment that day and although I waited about 30 minutes, the lab technician was very pleasant (she was not one of the four who were there today). On December 22, my doctor told me I needed to repeat the labs. It was already too late that day to get to Quest and there were no AM appointments until January 2026 in Santa Cruz County. I kept checking this every day for one to open up, that is why I finally decided to walk in on December 26. WEBSITE/APP ISSUES: Other people in the waiting room, said they were able to make appointments this morning for a morning appointment. The website and the application are antiquated and confusing. Quest needs to upgrade their system so people have a simple, clear way to sign up for the system and schedule labs. There should also be an option to be on a virtual waiting list for morning appointments (or any appointments) and be told via the app when these open up. The system is bulky and inconsistent. NEEDLESS to say, I WILL NEVER EVER GO TO QUEST AGAIN. I hope that someone with authority will audit this particular location and see what is going on with the lab technicians, because there is definitely something going on. A definite passive-aggressive attitude towards clients, those with scheduled appointments and more so with those without scheduled appointments. read more

Ok my tests were done but the app said they weren't done so lab was ok the app was bad

I was super nervous about using Quest for my blood draw, because every facility of theirs in the area seems to have awful reviews. But Quest is who my doctor sent the order to, so Quest it was. And I'm happy to say, the experience here was actually really good. The phlebotomist was a delight, friendly and chatty and excellent at her job. She problem-solved when I had typed in my own darn birthday wrong (lol), and she got me all straightened out. And when it came to the actual blood draw, I barely felt the needle. Everything was clean and I felt like I was in competent hands. You do need an appointment, at least on the weekend. They say they take walk-ins, but I overheard someone trying to walk in and she was told that they wouldn't be able to accommodate her today at all. But it's a breeze if you do have an appointment. Once you arrive, you check in on your phone, you see your name on the list on the screen in the lobby, and then they call your name when it's your turn. Pretty easy all around. My appointment was at 8:40. They took me right on time, and I was back in my car and placing a mobile order at Starbucks (I had been fasting for this blood draw, I needed my coffee!) at 8:48. Parking outside the building was plentiful and easy, at least on a Saturday morning. The Quest seating area is small, but there are some extra chairs in the main building lobby - you just need to keep an ear out for when they call your name. The only downside is that, as others have mentioned, there's no receptionist available since you do everything through the app. The phlebotomists do what they can, but they are mostly in the back with patients. I'm sure this saves money, but it isn't great customer service. I won't ding this location for it, though, as I'm sure it's a corporate decision and not their fault. I will, however, point out that Labcorp had a receptionist when I was there a few months ago. Still, overall this was a good experience, and I'd absolutely come back to this location. read more

It would be better if there is more communication from the staff to the people in the lobby. At times I've seen an hour and a half go by without any communication and even then it was provoked by a person in the lobby not instigated by employee. Also if it says 30 to 60 minutes wait for standbys and I've been there for 2 hours. How does that work? read more

WORST SYSTEM EVER! Everything is digital! not a single person to talk with! One Quest office made me an appointment for another Quest office because they could not see me and I had a printed appointment scanning code but the online system did not recognize the appointment 3 hours of trying to sort it all out How can this be our only option? I drove to the office to cancel in person and there was not a single person, no receptionist. When I scanned in my code all it would let me do was to check in not cancel. The idea of streamlining the process efficiently is great until there is a problem and not a single person to deal with and no workaround online. I've asked my Dr to put the request in someone where else even if I have to drive over the hill. read more

Do not come here if you don't have an appointment. The staff seem nice but I waited over 2 hours to try to get in a walk-in. No receptionist, a lot of people were upset. The kiosk quoted me 30-60 minutes wait. Overall extremely frustrating experience. read more

I have to take an uber an hour ahead to make sure i don't arrive even five minutes late because then they either tell you to go or say wait until closing and maybe they will take you. If you are ubering they hate getting in Soquel traffic and will no show so in that case they can charge you. i had to drink a lot of water to make sure i was hydrated and could pee. So i sit in there waiting . i had to pee so bad i didn't think i could hold it. Once the tech opened the door to admit someone, i begged her to let me use the restroom. NO absolutely not. She again was extremely rude. there are no restrooms to use elsewhere. The reason i went to this quest because i tried the Eastside one and my experience was terrible. i got in and told the tech who said she was manager, that techs always use a butter fly needle. She was awful, she said, patients don't get to chose what needle i use i do! And i'm not going to use one. Bragged she was very skilled. Many many skilled techs and drs have had trouble hitting my vein in the past. I told her in that case i'd go elsewhere. So made appt and i went to Soquel lab. Soquel quest use the butterfly needle no problem with that. I requested a copy of my labs could be sent to me also since i need a copy in hand for phone appointment with my doctor. Long list of items on labs. Rudely no way. i offered to give the 5 dollars or what every they asked to send me a copy since its a big waste of time of my appt having doctor read all the values off. i'd like to find a different than Quest to use. i cannot recommend them. No reason for them to treat clients so rudely. read more

In and out of you have an appointment! May be a long wait without one. Their app is user friendly and is an easy way to make appts and view results. read more

I appreciate how the process of on line scheduling and checking in is streamlined and automated. Other labs don't allow appointment scheduling. I received a text ahead of my appointment that allowed me to check in with a simple phone tap. Waiting room area was clean and bright. Staff friendly and efficient. I was in and out within ten minutes. read more

-5 Stars. The company has made staffing cuts so no real person to help you register or ask questions No front desk. The only real people are the lab techs and you can tell they're frustrated answering questions , they are rude and short with customers But come on ! I had a 3pm appointment and tried getting in at 7 am and even though I had appointment and got there 1 hr b4 they open . When I asked would they be able see me now they said we might . After 1 hr and seeing 5 walk in seen , I left . I came back for my 3pm appointment Unfortunately 20 min late due to traffic/ roads closer . They would not be able to see me even though they were still taking walk in's . The big kicker is it took me two weeks just to get appointment. read more

I have a test that only some Quest Labs can perform, and I just spent 30 min. trying to get a live person on the phone to let me know if this lab can perform it. When I finally got a live person, he said he could not help me and I needed to call a number I'd already tried 5 times without any option to reach a live person. Unbelievable. I am going to have to go in to the office to find out, and based on other reviews, I don't anticipate that being an easy way to get an answer quickly either. read more

Called on Friday and was told walk in's welcome,to come monday. Monday I checked in was given a number. When my number was called I was told I cannot be seen "I'm literally the only patient in the waiting room". I was given a number to call that after 5 minutes was directed to a website. The website was down so I went back in and asked if they could help me schedule an appointment and was told no again. I asked to speak to a manager and I was told she was the manager. Now a nice elderly women was also being rejected at this point so I helped her out the door and to her car leaving an empty waiting room behind us when she asked me if we were really just denied services? I said yes mam try and have a good day,as I limped to my car in excruciating pain. 11/22/2021 10am. read more

Quest Diagnostics 1595 Soquel Drive, Suite 100, next to Dominican Hospital Appt: 1:30 pm on Thursday I arrived a few minutes late and checked in on my phone. There were two people waiting in the lobby, and I patiently waited my turn. When they called my name, the lab tech took me into her cubicle and immediately snapped at me that technically I missed my appointment. Her behavior was very rude. She told me that if anyone is a little late, she can dismiss the appointment. I told her that I had been at Urgent Care, and showed her my paperwork. You know that you don't control the timing when you visit Urgent Care. Then she could not find my lab paperwork. I told her that it had been sent on Monday, 9/11/23. She never found the paperwork, so I left. I think the lab tech needs more customer service training. read more

I am experiencing an urgent need for a blood test. My doctor sent me to Quest as my only option to receive this care. I have tried to use the website, I have called, and I have walked in-person to attempt to make an appointment. No one will help me. This facility is understaffed to a degree that I consider its system of organization a threat to public health. I hope they learn to hire customer service representatives and increase the pay of their phlebotomists. It is clear to me that the executives of this organization have no care for their patients and instead only care for their profits, which I believe are also in danger due to these inefficiencies. I consider this a disaster for every stakeholder involved. In the hippocratic sense, I consider this business to be in crisis. I am delighted to sit back with some popcorn, calm in my own crisis, and watch as this business either improves or fails disastrously soon. Good luck! read more

We went to this location but had made an error in scheduling which meant would have to wait an extra hour. But after about 10-15 minutes, a technician came out and said she could help us. We had a long, complicated set of tests to do but she was super positive and super helpful. The phlebotomist name was Alexis and she was just amazing. I didn't even feel the stick she did and was able to get all the blood with no problems. Based on this experience, I would highly recommend this location. read more

The online scheduler worked great for me. I was able to schedule a Saturday appt on the Tuesday before. I received a text to check in when I arrived and that also worked great for me. The lab tech was awesome, she was very kind, professional, positive, patient and excellent at her job. She got the blood draw done quickly and painlessly. I forgot my insurance card and she waited while I called and got the number. She went above and beyond to make this process easy. Thanks Quest! read more

I'm giving stars for the phlebotomist who took my blood today. She deserves 5 stars for being kind, courteous, and professional. I only went to this location because I showed up for my appointment in Capitola (10:45am) and it was closed. There is no way to call anyone, no help online, no humans to help. Like other reviewers, I needed this lab work done to receive medical treatment. This company has a poorly constructed automated system-- which is ridiculous considering how dependent they are on their technology. Thankfully, the phlebotomist at this location was amazing. She took me right back and I was able to get my labs done. Her friendliness and willingness to help me is appreciated, and I hope she is recognized for her great job and excellent patient service.. Quest could learn some lessons from her. read more

I made an appointment on their website the night before, arrived early and filled out the COVID screening online as instructed. I never received the check in link on my phone that I was told would be texted to me. There is no staff available in the lobby for assistance. I got in line to check in at the kiosk before my appointment time but was unable to check in until 7 minutes after my appointment. A staff member rudely informed me and one other person who had been waiting in line that the cutoff time was 5 minutes after a scheduled appointment and that there was nothing she could do. They cancelled our appointments for being 7 and 10 minutes "late" when we had both been in line early. There's a reason this business gets an average of 2 stars. I can't think of a time even in the middle of COVID stress when I've encountered such rude staff members. read more

I went to get lab work done for an upcoming surgery. It was elective surgery and my insurance is Kaiser I chose to use a doctor out of network so I had to pay the full amount. They charged me almost $500 and that was with a 30% discount. When I told the doctor how much it cost he was shocked. He said all the test should have been around 35-40 dollars. He called his lab and double checked the same test for $35 they charged me $198. So I called them not only were they unhelpful and rude they told me they can charge whatever they want it doesn't matter what other labs charge. Supposedly there criteria was what kind of technician was doing the test and what kind of machines or equipment was involved. It was a basic blood test nobody special did it I don't know what they had to do with it for the test. You can be sure I will never go to another Quest lab. They are taking advantage and do t even have the customer relations to try and smooth out their companies greed. read more

The folks who work there are very nice. But, I was turned away from my test because they didn't have the requisition. I had it on my phone. Could I forward the email? Nope. Could I send it to your fax? Nope. Copy the screen on a copier? "We don't do that here." So, will have to drive home and print the form and drive back. They promised to try to fit me in. My question to Quest is: WHAT CENTURY ARE WE IN? At least they didn't request that I send the form via carrier pigeon. read more

I had the "opportunity" to deal with a "Health Care Professional" who was extremely rude, hostile and has zero people skills. If there was a worst employee of the year award she has earned it. Some people really should not work with humans, or anything else that is alive. Avoid this lab if you want to be treated with any dignity whatsoever. read more

Needed a blood test... went at 3p.m. was told they only did the test I needed before 11 Mon through Thurs. Not very customer friendly... read more

People who work there are generally good. Checkin machine is a joke. Clients must know how to use a tablet to checkin and staff won't help Otherwise ok read more

Arrived for my 7am appointment today at Quest Diagnostic location at 1595 Soquel Dr Suite 100, Santa Cruz, CA 95065 and found that the wifi was not working, so I couldn't check in. There is no receptionist or bell or anything to let staff know that someone is waiting and the technology is not working. You can't even call and talk to a person. Very frustrating start to the day Just happened to be the worse rain storm in years according to the news. A person named Lupida came out to the waiting area at 7:06, when I explained that I couldn't check in because the wifi was not working, she very rudely told me I was too late, there is a 5 minute window. So I lost my appointment because the technology at this office wasn't working and the staff (Lupida) is inflexible (and rude) on an already miserable day due to weather. It is not possible to call to talk to a person and if your technology is not working, you really don't have a functioning company. It is not the first time I have had problems with Quest, but this treatment by the staff is an all time low. I need to get this blood test in order to get further medical treatment and this is a roadblock to my health and it seems like there is too much extraneous trauma to getting a simple blood test. Then I went to leave (still raining btw) and I get a text saying that they are ready for me, so I re-park the car and go back into the office and Lupida then tells me that they were clearing me from their system (???) So your technology doesn't work without sending out fraudulent messages? That simply does not make any sense. Extremely unimpressed by this whole encounter. I have a full schedule and the waste of time caused by this company's inefficiency and incompetence is not what I want or need in my day. It is a shame that we have to depend on such a poorly run company for our healthcare with a rude and dismissive person like Lupida as the gatekeeper. More than disappointed. read more

Made an appointment through Quest's automated phone system. When I checked in, they couldn't find the appointment. Of course there was no one to talk to. Quest must be part of Putin's plan to bring the US down. He is succeeding. read more

Horrible place and staff are rude and means. They will not the elders. My mom had an appointment came early check in their machine in side but no one cal my mom. I asked a few times when is my mom turn they just say she is next but never call her untill I hour later . I heard one of the staff made some racist comments about Asian people. read more

Automated sign in system is inadequate especially for older clients. No one is available to help or answer questions.

I made an appt on line, showed up a few minites early, did have a problem with the machine, but I was led right in. Phlebotomist was great. Friendly. Everybody has their own experince, of course, but i've beooked appts there over the years and never encountered any of the problems some folks seem to have had, read more

The Scott's Valley location turned me away twice in as many days and the first time was about 10 minutes before they were supposed to close-the employee gave me some BS about overtime restrictions despite the fact that what I needed done takes 2 minutes. Do not patronize this business. read more

This place is awful. Late, unorganized, long wait for results, and they should post results on their website when the results are back instead of sending to the doctor and waiting even longer for them too. Their latest appointments are 340 which is crazy for real people that work. Not sure why they are late since they turn away late people. And even though there are signs that masks are mandatory inside, most weren't wearing one... in a little, not ventilated waiting room and area right outside that room. read more

It's too bad that more often than not, it's the few people that have a negative experience that will take the time to write a review, but I guess that is human nature. I want to break that trend when possible and this lab has made that easy for me. I have to go here every six months for blood work for my cardiologist to keep track of my cholesterol, so I have had many experiences over the last five years since I had a heart attack. This is always one of the easiest and most reliable medical offices that I go to. They never make me wait more than a couple minutes before taking care of me. I always make an appointment online and it's easy when you sign up for an account and return often because they save all your information and I can make an appointment easily in just a couple minutes. I am a software engineer, and I test web pages for a living and theirs are well done, intuitive and easy to use. My most recent visit, I didn't remember to bring my paperwork from my doctor and the lab technician Paula took the time while I was still in the chair to call both my regular doctor and my cardiologist to make sure I got all the tests that I needed. Paula didn't have to do that and could have sent me to get my own paperwork in order, but she went out of her way to give me great service. I was totally grateful for her care. This was and is always a pleasant place to visit despite the fact that I really hate to have my blood drawn. But at least here they have really good professionals that make it easier..... read more

My daughter was sent to this lab three times this year in efforts to diagnose a health issue. The phlebotomist was pleasant, skillful and quick. Short wait. Here comes the reason for two stars: First visit was fine, they ran the tests and sent them to the doctor. The second time, they conducted the same lab again by mistake instead of the newly requested order from the doctor and sent the duplicate results to the doctor and a new duplicate bill to me. I caught the error when I received a duplicate bill with identical tests run the second time and contested the identical charge. So, today, after TWO hours on the phone between Quest Billing and the referring doctor, the Quest customer care representativeS insisted the doctors' office was in error and accused the Doctor had requested the same exact test twice, (which the doctor's office denies, and has proof) Quest continues to hold me responsible to pay them for the useless, mistakenly repeated test and will "send my bill to collections in thirty days". (The doctors office has the original fax referral indicating Quest's error, so now they're going to claim dispute with Quest.) Meanwhile, per the rude Quest customer care rep, the third blood draw results "are pending" after four weeks? Quest seems to have lost the results of the third blood draw ? ( mind you, no one caught the errors until I figured them out today) In summary, during these four months, my daughter was referred to Quest three times. They drew new blood each time and ran the correct tests only once. Quest wasted over eight hours of our time, impeded diagnosis of the medical condition, and refuses to accept responsibility, or attempt to resolve the error. read more