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    Quest Diagnostics

    2.1 (75 reviews)
    Closed 7:00 am - 4:00 pm

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    12 years ago

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    6 years ago

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    Quest Support

    Thank you for sharing, Tina!

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    10 years ago

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    8 years ago

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    Thanks for letting us know, John!

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    7 years ago

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    Thank you for the great review, Terry!

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    9 years ago

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    14 years ago

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    12 years ago

    I arrived a few minutes before my scheduled appointment. There were 10 people in line and no one to greet us. Very poor customer service.

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    Page 2 of 2

    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    I made an appointment online for 0830.

    Mentioned in 3 reviews

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    Quest Diagnostics

    Quest Diagnostics

    2.6(11 reviews)
    1.8 mi

    I have been to this Quest twice in the past 2 weeks and have not been seen either time. The first…read moretime, I went during my lunch break and signed in on their virtual podium located in the lobby. The system asked if I had an appointment which I responded to as no then proceeded to put in my info as prompted. At the end of it, the screen told me there is a 0 minute wait time and I was next in queue and to take a seat inside the lobby or in my car. 25 minutes later someone calls my name, I was finally relieved since the wait time was 0 minutes just to be told that they don't take walk ins. I was extremely upset and pointed out the fact that I stated I didn't have an appointment during check in and the computer told me to sit down. When pointing this out, the employee said "well there's a sign for no walk ins - oh wait oops it's covered by another paper right now sorry!" So there was no visible sign and keep in mind, the sign she was referring to was a printed out piece of paper that had a paragraph of words on it and at some point says no walk ins, hard to catch even when not covered. So I left and made an appointment online for the next week, left work early to make the 3:30 time. Quest sent me several texts throughout the day about confirmation and checking in. When I arrive i see a printed out sign saying the location has been closed since 11:30 AM and everyone needs to try to go to the Quest on Soquel. Are you kidding?!? They are capable of sending me 3 texts today confirming my appointment and info about checking in and none mention that it has been closed for 4 hours?!??! Ridiculous and Unprofessional. See pic for actual hours, online listing is wrong.

    Day after Thanksgiving I arrived for a 10:45 appt. I made online through Quest's site. labs…read morerequired for a Monday procedure so this was important. No one was there . No note on door, no way to call anyone. Highly frustrating. Thankfully, Quest on Soquel Ave. accepted me without an appointment, and the woman there did a great job and was so nice.

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    Dominican Hospital-Laboratory

    Dominican Hospital-Laboratory

    3.0(7 reviews)
    0.1 mi

    This used to be a wonderful lab, but things have radically changed. My husband needs a blood test…read moreonce or twice a month. He has two different standing orders. They are constantly loosing one, so he has to wait around until they can get ahold of his oncologist. This is a big issue because this makes him miss more work. Also, they changed their whole check in process. What used too take 15 minutes takes over an hour. His doctor has dIscussed this with Dominican several tImes, but nothing changes, so his doctor is sending him to Quest in the future. On the other hand, the infusion center is very well run and has such a kind staff.

    I have had noting but AWESOME experiences at Dominican, and I have had plenty, that is, until now…read more There is one sour grape in the lab, she's rude, short and does not fit the usual loving kindness found at Dominican. This applies to in person as well as telephone interactions. I don't want to name names, but her name starts with a "B" and rhymes with "everley." Sorry, I know the truth can be hard, but this woman is obviously lacking that caring gene that is so common among Dominican staff. Hopefully someone will give her a heads up (or maybe she needs more or less caffeine), whatever the case, get a grip woman, you're in the service business, in a hospital no less a hospital known for it's loving kindness and compassion. Your demeanor is more suited for the DMV office in downtown Brooklyn.

    Mobile Med - Delivering compassionate care in a supportive, nurturing environment while ensuring specimen integrity at the pre-analytical process.

    Mobile Med

    5.0(10 reviews)
    66.4 mi

    We used Mobile Med Services for a blood test for my mother. This service is super convenient, super…read morefast, and super friendly. We were able to schedule for a next day appointment and they made sure everything went as easy as possible. We saved hundreds on wheelchair transport and we highly recommend Mobile Med Service for anyone needing mobile service!

    I had such a great experience Mobile Med!…read more Charity Manning, the owner, is a licensed phlebotomist and certified medical assistant who comes right to your home to do blood draws. This is an incredible service for anyone who is sick, homebound, or simply unable to get what they need done at a lab. In my case, the lab actually wouldn't do the bloodwork I needed to donate a kidney, so having someone come to me made the whole process possible. Charity was professional, very communicative, and incredibly gentle and kind during the draw. She made me feel at ease and took care of everything (she came to my house, drew my blood and even took my bloodwork to FedEx for dropoff) I plan on using her services in the future not only for myself, but also for my kids. Having someone trustworthy and skilled come to the house is such a relief! Highly recommended.

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    Mobile Med - Mobile Phlebotomy avoids your exposure to potential illness in a hospital or lab setting and eliminates the need to travel.

    Mobile Phlebotomy avoids your exposure to potential illness in a hospital or lab setting and eliminates the need to travel.

    Mobile Med - Woman-owned and operated with over 10 years of experience.

    Woman-owned and operated with over 10 years of experience.

    Mobile Med - We take pride in your care.

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    We take pride in your care.

    Quest Diagnostics - laboratorytesting - Updated June 2026

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