Do not use quest labs I have paid for my appointment for two months now I still haven't been able to get an appointment. They have no customer service!! phone automation system that they have literally hangs up you!!! do not use this lab. Do not use this lab. read more

I would not send my worst enemy to Quest Diagnostic in Sarasota. Most of the people working there were extremely rude. Only go if you want to sit all day and not get treatment, talked to like a dog, and surround yourself with a bunch of very upset people all while starving because you sat there for over 6hours. You can get better care in a third world country. read more

Sarasota's population has surged, but the only lab near downtown Sarasota has been downsized to have only one tech in the afternoon AND they close at 3. How is this good business practice?? read more

Great visit to Quest this morning. My phlebotomist, Brynisha P., was both friendly and talented. I barely felt that needle in my arm -- which is welcome when you are getting 12 vials drawn. Really good experience. Thanks Brynisha! read more

The Bradenton center that did the draws and gave me the collection kit royally screwed up- listing my last name as first In their system. (Marilyn??) Found out when I went to drop off my refrigerated sample in Sarasota- they couldn't find me in the system this couldn't take my container. Had to lug 24 hours of urine back home.it took 3 trips to figure it out. Fiasco. read more

Mean surly receptionist and front desk attendant. Curt, and rude. Where does she think the money to pay her salary comes from? We are the customers. We are treated by these folks as an inconvenience. With an attitude like that she should find a different job where she doesn't have to deal with the distractions of paying customers. Quest corporate, I'd be ashamed of this location, is this reflective of your corporate values? read more

These people lost 2 of my labs, I can not speak to a human. I have tried several times going through their portal, tried their main number, tried sending messages through their "contact us". I definitely do NOT recommend using them. read more

The person who took my blood was unbelievably incompetent. I have protruding veins, and NEVER had a problem in 40 years, but I wound up with two large blackened bruises. read more

You guys need to get your act together . I was a walk in , was told it would be a hour wait and for quicker service to book on line . Went to book on line and next available appt is 9 days away. Not sure what happen but your services now suck. read more

Quest Diagnostics is an example of what is wrong with our healthcare system. We had bloodwork ordered by our primary care physician. One of the tests was denied for coverage by our healthcare insurer, even though Quest does have a contract with our insurer, and has a maximum allowable cost for the test under the contract. But because the insurer denied coverage, Quest is demanding payment of over $200 for the blood test, even though the maximum allowable cost under the insurance is substantially less than that. When you try to find out more about pricing at Quest, they are unable to give you an accurate price for lab work, and they cannot tell you the CPT code that they will use to submit claims to your insurer. As a result, patients end up getting charged far more than is reasonable for lab tests. read more

Had to Book Appt Only Out 2 Weeks A Lady came in w No Appt They took her before me Your Rep checking me in grabbed my phone w my Bar Code I was Shocked!!! Rep told me no problem on fast results? Not True read more

Since installing the automated checkin tablets this place is so much more efficient. Staff friendly and work quickly. I've never had any issues with the blood draw. There is a young man who does a great job, barely even feel the pinch from the needle. read more

Other than having a bit of a problem figuring out exactly where the office was in the building our visit was excellent. Both my husband and myself had appts. Check in was a breeze with the email reminder and scannable code. We were in immediately. Both of our technicians were professional, polite and great at their job. We agreed this was a five star experience! read more

This office is a mess. Computer check-in doesn't' work. No one to help. 4 people in lobby waiting for assistance. Staff is not helpful when it does arrive seemingly by mistake. When it comes to medical, it doesn't matter how bad your business is, they still make money. Forgot my lab orders from my doctor for a simple urine test. They wouldn't even call my doctor's office or allow me to provide the sample and come back with the paperwork in literally 5 minutes. read more

I have never seen a lab so poorly run. Management is desperately needed here to advise the lab techs and give direction they desperately need. I had an appointment that they could not find in their system. I didn't receive a confirmation email at the time of appointment. ( the confirmation came to my email at 10:57. My appointment was at 10:40) At the time of checking in and told I'm considered a "walk in" with no confirmation, a gentleman was aggravated after being there since 8:30am. This is not rocket science people. Yes, I'm a nurse and have done many blood draws. Ultimately ended up leaving and drove to Cattleman location. I called to get someone on the line on the way with no avail. Arrived and how wonderful...CLOSED FOR RENOVATIONS!!! I'm not happy at all at the point. I then proceeded to the office on Shade. All I can say is this place is run efficiently! Management is PERFECT here!! Take note Bahia Vista! I will travel here again even though it's further. I was in and out in 5 minutes! Management is key read more

If I could give zero stars, I would. Went to the Sarasota lab on Cattlemen Road, with an appointment time, and was told they were not honoring my appointment time because they were busy packing the office for a move. I insisted they honor my appointment and this nasty, hateful woman named Lori Ann got in my face, and told me she was NOT going to honor the appointment, that they were too busy. She was the most rude, obnoxious, classless individual I've ever had the displeasure of meeting. Go to another lab. Quest labs need to be put out of business. read more

I tried to walk in, and was prepared to wait for a while. When I went in, there were 3 people in the waiting room. I was told that they were short-staffed, and since I was a walk-in, that I might not be seen today. I went home and tried to make an appointment. The next available appointment at any location here in Sarasota was over a month away. Absolutely horrible way to run a business. read more

Worst auto appointment system I've seen. Tried to cancel an appointment I had and after a 5 minute dissertation it did not give me an option for a person. Transferred to appointment number and got disconnected. Tried again and got dropped again. Gave up! read more

Awesome!!! In and out quickly. Great staff. Friendly and efficient. Highly recommended. Labs taken easily.

Waited for one hour, had to leave due to another appointment, they are very slow and listening to the way they speak to other customers, they are very rude read more

Website doesn't provide accurate information. I called and spoke to a very helpful person that provided inaccurate information. Consequently, I drove to a closed lab at 8:00 an on a Saturday. I then had to call each local quest lab, listen to the recording of the hours and drive across town. Never again! read more

Awesome experience!! They were efficient and my labs were drawn quickly. They were pleasant and concise with their directions!! Great job!! read more

I was told an appointment was absolutely required and they only had a spot available two and a half weeks out. Since they are the only lab that can do the particular tests I need I had no choice but to make the appointment and wait. The day of my appointment I arrived 20 minutes early to an empty room and no one at the check-in desk. No one to talk to or see that I am injured and in pain. To sign in you have to use a disgusting greasy, fingerprint smeared ipad. So gross. I waited 20 minutes until other people started arriving for their appointments, all the while the staff joked, gabbed and fooled around in the back. They could have easily taken me for the five minute procedure before anyone else arrived yet all the other people in the room were seen before me because they had earlier appointments even though they had arrived late for those appointments. Then they said anyone can just walk in between 7 and 8 in the morning on any day and had the audacity to mock me for arriving early. Not a care or concern for the patients AT ALL. Totally unprofessional. Considering how dirty the check-in was (during a pandemic no less!) and the way they acted towards someone with a leg injury I wouldn't trust these people to tell me the time of day much less take my blood. Located at 2650 Bahia Vista, Sarasota. read more