Easy to use check-in terminal when you walk in. Technician came out within five minutes (which was before my appointment time!) to get the test started. Absolutely zero problems from start to finish. I was in and out quickly. Would recommend going the appointment route if possible. read more

I went in for a noon appt. I used the kiosk to check in, and the process proceeded smoothly. So when I got in there, there was a fat, dyke-looking woman who then proceeded to ask me for the prescription. Mind you, I am a healthcare professional, so I said no, that I would come here just for the fun of it. Then another ignorant woman came and accused me of yelling. They tried to gang up on me, accusing me of yelling. I ended the heated argument by cursing her. I will not send any of my patients there anymore. It's a dangerous place to be. Don't go!!!! read more

What a terrible experience. I arrived before they opened because I wanted to be a walk-in, not being able to get an earlier appointment. I explained the situation when I checked in. The woman who appeared to be in charge was dismissive. There were ample opportunities to squeeze me in between other appointments, but she let me sit in an empty waiting room, ignoring me because my original appointment was at 1230. I tried to reason with her, but she responded by instructing other staff not to call on me either. Then continued to ignore me as I sat on the empty waiting room. This was the worst treatment I have ever received. Other Quest locations the staff is so kind and compassionate. This is unacceptable. read more

I went in with my brother, but only he had an appointment. Even with other appointments coming up, they were able to fit me in. They were so incredibly kind and did a great job. One of the best times I've had getting bloodwork done. read more

Went for a drug screening 3/14/2025 1p-2p. All 3 technicians were rude. I was the only one in there. I was told to sit down and wait, there in the middle of something imporant.Twice, while trying to ask about the process. A lady comes out (tattoo of a name on forearm) and tells me to sign into the kiosk. She ask politely to follow her. I give her my information and she says, "go pee in this cup." I let her know I needed to drink more water. Instantaneously, she says, "then I'll mark down that you're refusing to test." Hurriedly, I spoke up. Knowing this could really be cataclysmic and detrimental to my DOT record, job, finances and family. "No, I will try to pee in the cup." Thank God, I forced it out above the line. Afterwards, I was very quiet and particular to say anything because I didn't want to ruin my test or any type of sabotage. I do not recommend this specific place. 548 Commons wy bldg E. Very rude technicians. read more

How can someone be in the medical field and be such a raging a hole? A. Baldwin has absolutely no "bed side manners". Her communication was rude and kind of weird. The care was 1 out of 5 stars. I felt highly uncomfortable sitting there. The questions I asked felt like back handed slaps of responses. She was condescending. I like to give the benefit of the doubt and think maybe she has a lot going on in her own personal life but everyone does and that doesn't give the right for anyone to treat and speak to a stranger like she did. God bless her in this field and I really hope she finds enjoyment in what she does because she clearly doesn't. read more

The practitioner was very nasty, overheard her talking badly about myself and other patients from the back. From the lobby you could hear her vulgar language, and complaining about patients. Very unprofessional atmosphere. To my face she was very kind, but that does not excuse what she said about me in private. The appointment was swift and easy, which is an upside. read more

Very bad service I sat in the waiting room after signing in for almost 2 hours with all of the doctors/nurses giving me dirty looks for like sitting there when none of them would help me read more

Always an issue when you go there. Every time is a different issue and always have to wait, even if you schedule an appointment. There are other facilities close to this one but I keep trying since it's the closest. I haven't learned my lesson yet! read more

I was at this location 11/01/22 at 1130am. I checked in as a walk in and was ok with the wait that was displayed. While i was waiting I heard one of the tech speaking in a very nasty tone to an elderly woman ahead of me, berating her for "not signing in". I my time came and went and i waited approx 30 min longer because i was in no rush. All the while the angry tech Melissa kept walking by watching me sit there alone without saying anything or asking if i needed help. I suppose she got tired of ignoring me and proceeded to say (after all this time) "YOU DIDN'T SIGN IN, YOU NEED TO SIGN IN", I explained that I had already signed in and she immediately got angry and yelled "IM TELLING YOU, YOU DIDN'T SIGN IN, NOW SIGN IN!!! ". After this point I had had enough and said that I would be leaving, and That I would be contacting her supervisor, to which she replied ""GOOD YOU TELL MY SUPERVISOR". I'm a longtime quest customer and I have never seen anything like this happen. This person needs to be spoken to and I hope that Quest sees this and takes this seriously. I am a younger person in ok health, and that was a lot to deal with, This Angry Tech is dealing with older people who are not in good health, which is a total liability, and flat out not right. read more

Went for an appointment today. I had a 10:15 am appt. Arrived on time...no one else was in the office..signed in kiosk at office. Tech saw me come into office as I was in a wheelchair...I waited in the office alone, no one came to take me in for my appt. At 10:25 more people came in and then they began calling other patients for tests...I told the tech that I had a 10:15 appt and that I had a confirmation, no answer from her...another tech came and asked my name I told her and saw her ask the tech if they know of my appt. I saw her shake her head NO..Again I said I have an appt and confirmation. They said nothing to me, I asked how long I would have to wait and I was ignored...Then I approached a tech in a back office and asked how long,,She was annoyed and said"When next tech is avail we will call you"..No appologies or offering assistance. Not good customer service. I just wanted to be acknowledged. I was beyond furious and left, did even close door behind me as I was in a wheelchair. I have been going to this facility for serveral years. Although I noticed some changes in the past two visits, never have I been treated like this before. I get bloodwork every 3 months, but will never return to Quest again after this experience. read more