The staff was friendly,made an appointment before so I was seen on time. No pain on the blood draw so that's big thing for me

got my blood drawn and she stabbed a nerve bc i stretch or move my arm a little sends sharp pains up and down my arm it hurts so bad learn how to do ur fucking job read more

I have been to this office three separate occasions and each time I have been I have had an unpleasant experience. The first time at this location I scheduled an appointment online for a pre-employment drug test via the online portal. When I arrived they could no longer run the test and said It was too late "the machine was already off". That the appointment was booked through the site exactly how it said and I was turned away. When rescheduling I found the woman who sits at the desk to be rude. Again. And I was very pleasant and polite, just trying to get my labs completed. Her name tag doesn't exist so I don't know who she is. The staff that took my sample was fine. They lock the door due to covid which is understandable but aren't pleasant with opening the door or asking what they could help with. They "highly suggest scheduling and appointment". Good luck. Or just go to labcorp. read more

Garbage. My husband had an appointment at 3:30. Showed up on time, and the rude receptionist informed him they were "closed" and that he was late. Guess they have so much covid money they dont need to give a rip about customer service?? Go somewhere else- we will be. QUEST, you stink. Bye! PS: how have they not fired this garbage receptionist? HOW MANY REVIEWS DO YOU NEED ABOUT HER?????????????????????????? read more

Terrible wait times. Office is too small for the traffic they receive. Quest business office - stop being cheap and hire front office plus lab techs. You receive tons on test which means you ARE BEING PAID daily. You can afford at least two more techs in addition to a human or two at the front completing intake. Just because your in the High Desert go opt to operate sub par. Ridiculous Oh and stop saying you accept walk ins. If you know you're legit not going to be able to service them just state that. None of this "we'll try to work you in." It's 10am - been waiting since 7am. Your service is disgusting. read more

Reviews work! They totally upped their game. Thank you for listening. Good quality movment through the lab. Organized, and quick. read more

Thank you to Daniel, I was in and out in no time. It was nice to have someone competent in their job and friendly. In comparison to the other office @ 12370 Hesperia Rd. where the rude lady poked me twice and still got nothing. This review is from my grateful wife. read more

The office I went to is located at 12370 Hesperia Rd. I love how fast they work!! I recommend anyone coming here for lab work to download the app first . It's super easy and convenient. On the app you can make your own appointment and you will get a text confirming your appointment. Then you will get another text saying that when you arrive for your appointment you click "I am here". That to let them know you are confirming you have arrived for your appointment. Then they will text you when it's your turn to go inside. Once you are inside , the tech will ask for your lab order then you wait for about two minutes. Then you get your blood drawn and you are out of there. It was so easy and fast. Plus the place is super clean. I got my blood drawn by Gretchen. She is so good at drawing blood I didn't even feel it. Remember people download the app it makes it so much easier. read more

The hours they have listed online are wrong, and good luck getting a hold of a live person at the facility. People have lives, and Quest should respect people's time, by posting correct information...rather frustrating! read more

Had an appointment.. Walked in checked in and out in 5 mins great and friendly staff..

Had an appointment for a blood draw. I've been to many Quest labs over the last decade and have to say staff was courteous and efficient. I had new insurance and there was no issue. I booked my appointment on line, and my labs were drawn before my scheduled time. Gretchen did a wonderful job with the draw filling 4 viles expertly. I will come back to this Quest office. read more

Worst service ever. Pre Register on line do your visit is quicker to walk in and have 8 people in line st the check in kiosk who don't have a clue what there doing but you have to wait in that same damn line. Absolutely ridiculous. Maybe adding a few more kiosk might be a good idea!!!!! Well never go here again!!!!! read more

I went to hesperia quest and never went back . so rude and awful. Corwin road not much better. Always dreaded my appts. But on July 25 at 8:00 I was surprised to be greeted in a friendly manner. Such a nice young man. It was so quick and painless. never had a better blood drawn! My husband and I had such a good experience. Ill always go to the Vons quest from now on. My first time to have someone at quest say hello and smile! It is also very clean and professional. Thank you so much. I wish i had the young man's name. It was truly a GREAT experience. He made it fun. read more

Rude Rude people , I will not recommend or to the Quest on corwin rd They have the door lock and will not get up to anwswer it ! when I knocked on the window the woman looked up and shook her head no at me . So I motioned to her with my finger to come to the door I only wanted to ask her a question her rolled her eyes at me came to the door and said we are not taking any patients with out appt , so they should just put a sign out ! not let customers stand there for 10min trying to get their attention ! Went to the one at Vons .... got right in and was treated with respect and care . read more

Front desk was so slow and not even try to be helpful with a simple question. Check in twice and never call my name. Waited over an hour to get the blood done. read more

Was in and out in twenty minutes. The nurse looked like she didn't want to be there. Was a bit painful, leaving me unable to straighten my arm for the rest of the day due to the large bruise it left. Have had better experiences read more

Quest Diagnostics - Laboratory Testing Near Me - Victorville, California

Horrible customer service, the lady at the front counter is rude to all the sick and elderly patients coming in for service. They have you disclosing all information out load so everyone in the waiting room can hear (HIPPA). Compassion is key people!! read more

Clean! I was out the door 9min. after my appt. time. : ) If you don't make an appt. plan on spending a good amount of time here. read more

Horrible place would rate one star if I could lady's were rude one at the front desk was on Facebook on her phone answering her personal phone and just talking bad about coworkers and managers read more

Employees should have a little more compassion when dealing with patients who are visibly ill. For your employee to tell a cancer patient to sit in a grey chair and not specify which one when there are multiple grey chairs and then proceed to yell at the patient because you failed to specify which one tells me you are in the wrong field. I hope that you have a fantastic day since you were so rude and made a very sick person so upset she cried when she got in the car. I wish I was able to go in with her when she gets her blood taken so I could speak with you read more

I didn't have an appointment and they took me in really fast. The lady who helped me was very nice but then she left to lunch where another lady went to the reception area. She was very unprofessional. She was watching a movie trailer with the volume all the way up and after it needed I guess a minute to be over, she realized everyone in the lobby could hear her so she lowered the volume. She then began to talk on her personal phone and yell at her kids about them "not picking up the crap from the garage" and trying to talk to her sister and if who was picking her up and driving her up the hill. She was texting with her phone high up in front of her face, not caring to even be discreet. I usually laugh at reviews but this place was very unprofessional. What happened to HIPAA? And who is in charge? read more

Terrible receptionist!!! Rude, unfriendly, not helpful. When dealing with people you should have people skills, she does not. I've been to this location several times over the years & she is by far the rudest person they have. Not a great welcoming person to have representative for this company. read more

Best Quest I have been to. Speedy check in. Nice personal. My 6 year old was having 4 vials taking and they were so good with her. They were speedy, and didn't have the needle showing until right before they poked her, which is so important when you have a scared child. Will return here for all lab needs. Oh and super duper clean. read more

The entire staff is incredibly rude and unprofessional. They all have such a horrible attitude. We noticed there is a labcorp in the same area, we will go there from now on. I hope this place is shut down. read more

I would give a zero star if I could. These people at the front desk (the older blonde lady and the middle aged brown lady) are so rude. You are asking a simple question regarding whether they do a specific lab test ordered by the doctor, and they freaken rolled their eyes at you and said "NO". Do they not understand customer service? I asked a question politely and this is the crap I get. Thanks Quest Diagnostic for employing workers that "puts you first". read more

I came here to take my wife for her glucose test for her pregnancy. We have never had such horrible customer service. All the receptionists were extremely rude, especially GRETCHEN. She treated me and my pregnant wife like trash. I don't know how this woman still has a job. If she does not like her job then she should find something else instead of treating the customers like garbage. read more

Front desk staff was rude, condescending, and argumentative. Made an appointment for this location only to be told that the computer confirmed it for a location that doesn't exist and would therefore have to wait like a walk-in. When people have to visit a place like this they obviously aren't felling well. A little compassion and helpfulness would go a long way. read more

So I came in the other day to do a drug test and they tell me they don't do that there yet their website says they do! Instead of wasting people's time could you at least update your fucking shit!? I even made an appointment through the phone and the stupid automated system said they do drug test there! UPDATE YOUR SHIT. read more

The nurses here are very friendly and helpful. They do a great job,my family and I plan on coming here again when it comes to getting some blood drawn. My wife and I had no complaints with the process, they were gentle and you couldn't feel a thing. Highly recommend to those who are looking for an easy lab appointment. read more

Have noticed a downward trend in customer service for a while. My elderly mother has to have monthly appointments two weeks prior to her B12 shots. For some reason the new "lady" as my mom called her insisted her appointment was in 2 weeks and kept pointing at the calendar despite the front desk verifying her online appointment booked well in advance and checking her in. Had to reschedule to this week. When I tried to call customer service the person at the 800 number actually said there is no proper management there and even they can't get them to answer the phone. Let's hope proper management comes on board soon. read more

I've been here twice in about a year or so and have had no issues. Today there was no wait and the time before I didn't have to wait too long. The facility appears to be clean, the front desk lady was helpful, and I have never had a blood draw hurt so little. It barely even hurt at all when she stuck the needle in. I will be back. read more

Omg!! This place is "A" for amazing! If I can give it 6 stars I would! I went for a pre-employment drug screening and I was out of there within minutes! Amazing customer service! Gosh, life is beautiful, I'm so appreciative that people that care about others more than themselves exist!! Cheers mate! read more

Not all quest locations are like this location, because I've been to a few but this location I went to in victorville ca I will never go back to again and I dont recommend anyone else go there. 2nd time visiting this location and the people are EXTREMELY rude I am a phlebotomy myself and I know the work but I've had 3 different people on separate occasions get upset for having to do their job. I'm 30 weeks pregnant I had to go in for a glucose test i came in an hour and 30mins before close time to do a glucose test ... stupid and bad on my part so I could see why they would be frustrated they made that very clear. it was my mistake I work down the street from this location so it was just convenient for me to go that day and time again my fault I had to go back a few weeks later for a second glucose test but I didnt want to make the same mistake twice so I made an appointment.. at 830am to be exact. the locations opens at 7 when I went in again the lady up front was not only not happy to be at work because I over heard her say it VERBALLY but while I was there the 3 hours for my glucose test I seen how she interacted with EVERY pacient and she was extremely rude not helpful she isnt nice to people who dont speak her language she isnt nice with older men and women who are slow and dont know how to use technology I had to help a pacient my self because the lack of help from the employers the pacient thanked me so much for people like me. And she told me her experience there. When I was called back the first time for my glucose test another lady that helped me sighed VERY loudly and said a "3hour glucose test" with frustration. I immediately asked her if there was a problem with that... I made my appointment I was there early theres no reason for someone to get that upset over a test.. is that not what the lab is for? Anyways the ladies that made my experience bad... I didnt get any of there names but the lady up front is a old shoulder length blonde hair lady with glasses ... the lady that sighed she was also older with very short hair and glasses and the ladies when i went the first time that made very obvious they were upset was same older lady with blonde hair and a Hispanic lady with her hair in a bun. The ONLY SWEET girls that work there is the African american lady with red hair and idk if shes Hispanic and black but she looked mixed with curly hair. They were both extremely nice . Also just a suggestion to any people who work there and see this I'm 23 years old I'm young and I am very good with technology .. but seriously your sign on the tablet is bs for the ammount of senior people you get there. Just do the old fashion damn sign in sheet. There is literally no difference. read more

This place is the worst. Even with an appointment I've waited over a hour here. Friday afternoon and there is literally ONE person working. Absolutely ridiculous. read more

Extremely rude! They said they can't believe how many people were testing today. Then all of a sudden the "computer went down" and they kicked everyone out. They were unprofessional and made the company look like trash. AVOID THIS PLACE read more

I'm bummed to be having to leave this review as I've had a lot of positive interactions at this location despite the reviews preceding mine. I had a Saturday appointment and forgot to print my work order, this had never been an issue before when I'd go during the week. The ladies had always been super helpful and accommodating. Between many doctors appts and equally as many lab appts, I forgot to print it. I was told, in the most condescending fashion, that they could not print it and I needed to come back another day. This was a time sensitive test. The girl was absolutely and shockingly rude about it. She called someone up, an older woman named Lisa who was equally as adamant about not helping me. My husband had several labs scheduled as well and was perplexed by their unwillingness to help. We have spent thousands on labs here and I could not believe they were so dismissive. My husband was irritated and wanted to let it be known and informed them they'd lost our business. Not that they care, obviously. They were firm on leaving on time despite only one person in the lobby. "You can't email me the work order because it will take an hour to receive and we close at 11". I mean, what kind of lame excuse is that? I'm truly disappointed in their lack of customer service firstly (there was a kinder approach to go about it but clearly that is not their forte) and their unwillingness to help. When my husband got their names, Lisa immediately barked back with "well I'll tell my boss all about this". This was a DMV type interaction. Notably my husband was right to say this location is incompetent, they never sent us a full panel he had done in March! I'm still going back and forth with corporate about it. Highly recommend literally any other location. read more

Don't bother coming here. Choose another lab! One person working, wait times very long. I feel sorry for the one person they do have working. I'm sure she wishes she worked somewhere else! read more

Quest is without question the best place to have any lab work done. They are very good at finding veins that are hard to find like mine. Gretchen and Sabrina are very nice and friendly and really make you feel comfortable. I was kinda hoping I could bring one of them with me when I had the CT scan at Elite Imaging. The girl there couldn't find my vein so she blamed me. I told her they never have a problem at Quest. Then she tells me that putting an IV in is way different. Well guess what? You still need to be able to find a vein before you can do anything else and that girl could Not do it.....she blamed me for not being able to find a vein. Quest is by far superior when it comes to finding a vein and you can also argue that Quest is a lab and they do it every day but everyone always has a problem finding my veins cuz they are so tiny. Quest never has a problem, they never have. If you make an appt online ahead of time, you won't have to wait. Quest is the best. read more

My job makes us go here for wellness reviews and I made an appointment online just to get there and the nurse had me spend 30 minutes looking for my insurance card. I finally found it online and she said they didn't take my insurance. I told her my job sent me there and she said "Oh, why didn't you tell me?". Maybe because I made an appointment saying what I needed and it was right in front of you.. That was last year. This year Ii went and was sure to tell the lady what I was there for. I was the only one there and she gave me a cup, told me to put it some silver thing when I was done and walked away. I thought I only had blood work, but I went along with it. Before I did my thing, I didn't see where she said to put it so I found her and asked. She opened a bathroom door and showed me. I had already turned on another bathroom light so I went back to that one. Once I came out, she told me, with an attitude, I used the wrong one. She just told me what to do, didn't tell me I couldn't use a certain bathroom. I ended up having to go back a week later because she never got my blood, gave me a urine test didn't need. This time, the a different lady was working and she was sick, coughing up a storm and just shouldn't have been at work that sick. My info email after I made my appointment said I didn't have to fast, but she asked if I did. I said no and she got an attitude telling me I needed to because I was getting certain tests done. I had to tell her I didn't care to just get my stuff done so I could go. Next time, I'd rather drive to Main Street and see how they treat people. read more