I bought a canvas drop cloth from here a couple of days ago and went to return it today. Unopened package and had my receipt. They wouldn't give me my money back! The counter guy said I would need to open an account which they would credit. Then I could use the funds the next time I went in. This wasn't a favourable option as I knew then I wasn't ever going back Aside from the bogus return policy, this business seems to be falling on hard times. With the old green van surrounded by garbage that's been in their parking lot for months, it's hard to focus on the "prestige" of Benjamin Moore paint when it's the same as everyone else's...yet 20% more expensive. read more

I've painted quite a few houses with Benjamin Moore paints as they have consistently provided great quality paints and their colours are true and trustworthy. In all my dealings with various BM franchises I have always experienced helpful, friendly, knowledgeable staff...until this one in Parksville. l went into the store to pick up some paint chips, having already decided on a couple different tones of green, when the staff member thrusts "Colour of the Year" at me and tells me that is what I want. He didn't even know what it was I was painting! When I told him, he said he needed to go return a phone call and I didn't see him again. Very disappointing. If many people listen to him there will be a lot of October Mist Houses in town. read more

I needed to paint the trim on my house so i went in on Saturday May.9,2020 around 3:30 pm. I walked in and there were two teenagers there one girl and one boy. They greeted me as i entered the store and asked if they could help me. I said that i needed white trim paint for my house, they awkwardly looked at each other as if they were like a deer in headlights in the dark, i knew then i was out of luck and turned around and left the store with out the two teenagers saying a word.Please mom and dad, do not hire your children to run a store without any knowledge of the product, it is bad customer service. I went to Home Depot and they were very helpful in regards of the paint and brushes i required. As they say in business,If one store doesn't help you there is always another to take away your business, your loss, another gain for them. (maybe they can deliver newspapers or something more down to their skill level) read more

I can't believe anyone would complain about the service here! I have never bought paint from any other company that cared so much about me getting the right paint and colour for the job! I try to shop local and it is nice to be able to do so any feel like I'm getting the best value for my $$$. read more