I think this company is filled with incompetent employees, extremely poor record keeping and poor management. I called them to pick up their equipment the day following my husband's death. They didn't come. I called again for three consecutive months. No response. Two years later I got a call saying I owed them money for the equipment I did not return. Thank God I held on to it. Finally, they came and picked it up yet still billed my insurance for unpaid rental of equipment. Crooks and charlatans. read more

I'd give zero stars if possible. My doctor's office requested a return of equipment on 11/24/21, 11/30/21, 12/2/21, and 1/6/22. Rotech/Quest kept charging me for equipment I didn't need and didn't return most of my calls. If you're having a similar experience, I'd recommend reaching out to your health insurance company and complaining/bringing this concern of shady business practices to them. I'm calling mine right now and hopefully this works out. Good luck all with your different Rotech/Quest related issues. read more

Zero stars should be put here. I called to inform them that I did not need the machines they brought me two days early while still in the hospital. I explained the the delivery man Henry Espinosa told me that if I didn't need it to call in the first day to cancel, which i did today. The rude lady on the phone said "it didn't work that way." Well both nurses in my room heard Henry say the same thing. I explained that I have Covid Pneumonia and she told me that I would have to drive an hour and half both ways to their office in Gardena to drop off the machine. I've been given medical advice not to get out of bed for 10 days. These people don't care about the health of their clients. She is so rude. My next call is to the BBB and then to head of Hoag to implore them not to contract with companies that are only about gouging people. read more

If I could give this company zero stars I would. Something as simple as requesting a date/time to pick up a hospital bed is beyond these people. Five phone calls, four voice mails left, two emails, a call on a Saturday with assurance someone would call, two emails to the corporate office Rotech Healthcare Inc....all with absolutely no response. Unfortunately, this company has contracts with SNF's, Physicians etc, so the poor families that get stuck dealing with this inept company never know what's coming until the first inevitable mistake by them and then no communication...AND, these poor families obviously have the fear and stress from whatever they are going through with their or their loved ones health and then have to deal with this kind of a company is a crime... read more

Update: Found another vendor to supply my cpap supplies. The old provider Quest Healthcare continues with automated phone calls, after hours so I can't talk to a real person, soliciting order for supplies. read more

This is a review of two of Rotech Healthcare locations AKA Calcare Medical & Quest Health Care. There is nothing caring about these businesses. I have a 99 yr old mother who was recently discharged from in home hospice care. Unfortunately, the hospital bed they supplied had to be returned and another was authorized by her health care provider. I phoned Calcare & spoke with Paula who btw, sounds stressed & on caffeine, & arranged to have a bed delivered on 2/22. I then phoned the Hospice Source medical supply company & arranged to have their bed picked up on the morning of 2/22 so as to avoid my mom being without a bed. Hospice Source was on time on 2/22 & picked up their bed. A few hrs went by and Calcare hadn't shown up or called so I phoned them and again spoke to Paula. When I said the bed hadn't been delivered yet, she asked who I arranged that with, I replied "with you". She placed me on hold & without informing me I'd be transferred to someone else, Eddie then took my call only to inform me they were not going to deliver because they didn't have a bed available. WHAT? I asked why wasn't I informed. He explained they would have only called me the day before to inform of the window of delivery. I asked why they couldn't call me the day before to inform there weren't any beds available. If they would have provided me with that courtesy, I could have postponed the pick up of the hospice bed. He kept saying he didn't know what to tell me & there was nothing that he could do. The only thing he could offer is attempting to get a bed delivered 3 days later. WRONG! I told him something must be done & I asked him if he expected me to have my mom sleep on the floor for 3 days. He then asked if he could call me back in a MOMENT so he can look into something. I told him I did expect to hear back from him & he again said he would call back in a MOMENT. An hr goes by and I have to call HIM back. Paula answers & tells me he is out of the office however he found a bed at their Gardena office and is in route. The bed finally arrives that evening but the delivery guy forgot the crank to the bed! No worries...he promises he will bring it first thing in the morning. OK, I'm so glad my mom has a bed & I give the young man a nice bottle of Almond Champagne as a thank you for delivering out of his area & on short notice. Well, this morning came & went. No crank. I text the delivery guy. No reply. I then phone him & ask if he will be delivering the crank explaining I need it to properly care for my mom. He says he got busy but will deliver it later today. Here we are, 9:45 pm. No crank. I once again have to pick my mom up to properly place her onto the bed because it's too high & I don't have the crank to lower the bed. THEN I have to bend over her to change her because I don't have the crank to elevate the bed. I do plan on calling Rotech, their corporate office, to file a complaint against both Calcare and Quest Healthcare. I also plan on calling the company who provides the authorizations to use this company. It's obvious by the reviews on theses local branches they are incompetent and couldn't care less about customer service or more importantly, the care of their customers. Remember, I was told there was nothing they could do. Why not just be honest and say "It's Friday afternoon and there's nothing I want to do for you" because there obviously was SOMETHING that could be done, just not correctly. Why did I have to insist they do something to make it right? Why do I have to continue to insist they make things right? THIS is NOT right! ROTECH HEALTH, CALCARE MEDICAL AND QUEST HEALTHCARE, learn from Hospice Source and do business as you should be! read more

Quest recently took over for my previous oxygen supplier and made several changes that are unfair to the disabled. First they stopped replacing the number of tanks used and instituted a fixed number (20) for a 90 day supply. So now I have to store 20 canisters. OK. Then if I need more I have to go myself to their office (I do not have a car) it is a 2hr 40 min bus ride (with an O2 tank that holds less than 2hrs of O2). Allow me to repeat I get approx 40 hours of O2 for 90 days which allows me to leave the house for shopping, medical appointments, and an occasional meal away from home. No accommodation if more tanks are needed or requested and this month they informed me that that number is being reduced to 15 tanks or 30 hours. Additionally because of their miscommunication with my Dr Office they have delayed my supply delivery to where I do not have any portable O2 at all. So unfair and inflexible. This company should be sued. read more