will be very scared to have a family placed here. I called…read morethe facility and phone just keeps ringing for "forever" until it hangs up on its own. then have to dial again, and just keeps on ringing still ringing, and when finally picks up the phone, they put you on hold as long as they want. facility is UNSAFE!!!!, beware!!!!

The only nursing home that I stayed in that was clean, quiet with caring staff. They were nice and…read moreunderstanding and I received showers plus physical therapy that I needed. In addition, the facility has good ventilation since they do have air conditioning in patient rooms.

From the moment we walked through the doors, my family and I felt genuinely welcomed. After…read morevisiting and experiencing several other skilled nursing facilities that left us disappointed, we knew right away this place was different. Entrusting the care of loved ones to someone else is never easy, but the staff consistently gave us confidence that my grandparents were in compassionate and capable hands. They treated them with dignity, kindness, and respect every step of the way, which meant more to our family than words can express. We're incredibly grateful to everyone on the team for the dedication, patience, and genuine care they showed. They made an incredibly difficult chapter of our lives a little easier, and we'll always remember that. If I ever need a skilled nursing facility many years from now, I can only hope it's somewhere like this--and if they have a bed waiting for me, I'd gladly return.

My mother is in 12C and has been getting very good care. All the CNA's have been on time to change…read moreher and helpful in whatever we need (not sure of all the names). Summer and Cassandra have done a great job. Also wanted to make sure those who give out the medication get recgnonized for their good work . Facility is clean and organized.

I'm a 83 year old male who was recovering from hip surgery. I unknowingly went in to this facility,…read moreexpecting care and support. Forgot care and support. They lost all my meds they misplaced my med charts from were I had my surgery done. The majority other the RNs , can't speak English. I saw a helper throw a waste basket at a patient because he disagreed wth her .in the hallway one night two Mexican fractions yelling profanity at each other. Please, please, don't put your loved ones here. Go in listen, look before

my grandmother came here because this is the only facility that accepted her after her stroke. The…read morebeginning of the process was nice and the staff were nice. Although almost a week in my grandmother (who cannot speak) was left alone for over 15 mins while in the bathroom. They lack empathy and common sense cause clearly she is not supposed to be alone by herself for that long. We went off on the staff because one person would get her then another person was taking her back. it was a mess and in general this facility needs some major upgrading. UPDATE AS OF 10/21/25 There was a covid outbreak in this facility and was not informed about this until after my visit on the same day it was discovered and oh boy the nurses/staff did not know what to tell me in regards to why i wasn't informed when i was physically there. side note: DO NOT LET THEM TELL YOU THAT VISITING HRS ARE ONLY BETWEEN 10:30AM-8PM. After the initial visit and incident of my grandmother they stated the visitation hrs are 24/7 !!! it's lie after lie with this place.

I stayed here for 30 days after my ankle surgery. I received excellent care. The nurses were very…read moreattentive to all of my needs. My nurse Maria knew what I needed before I asked. She was great. She is a nurse who enjoys her job and it shows in her care and her personality. Even when she is very busy she always greeted me with a smile. The Physical therapy department is good. They were very effective and knowledgeable about my needs and I looked forward to it every day. Manny the Supervisor and all of his staff took great care of my PT needs. The administrative staff did everything I needed to prepare the home care I needed when I was discharged. The food is really good sometimes but not so good others. They did change the meals I didn't care for whenever I requested. If I ever needed care again I would go here.

Harbor Post-Acute Care Center is great! My mother recently had knee surgery, she required help to…read moreget around and strengthen her new knee. The staff were nice and attentive. If there was a problem, it was quickly resolved. The rehab department and Manny did a great job. Manny worked with my mother and checked on her regularly. He was flexible with the physical therapy schedule to accommodate her needs (if she was tired or not feeling good). The Director of Nursing was always available and super kind. I would recommend Harbor Post-Acute Care Center for anyone who needs a little extra assistance and care. My mother also asked me to write this post as she is very happy about the care she received. She would very much like to thank the staff and show her appreciation for all their assistance during the time she stayed with them for her rehab.

My mother spent ~6 weeks at Kei-Ai after a fall. I was given a few choices for skilled nursing…read morefacilities before she was released from Torrance Memorial and honestly felt very disheartened reading the reviews of the local options. Although Kei-Ai was a bit further than some of the other facilities, we decided to place my mother here after reading the positive reviews. We had a very good experience with Kei-Ai. The staff was attentive and caring with my mother (and the other patients). She had regular physical therapy and even enjoyed the food! She ultimately stayed a few weeks longer because she felt she would make more progress on her recovery at Kei-Ai than homecare. Jeff, the director, is very professional and caring as well. You can tell that he is working hard to make this the best skilled nursing facility in the South Bay. I would definitely recommend Kei-Ai if you are looking for a skilled nursing option for your loved one.

Back visiting family. Thanks to the staff that is taking care of my loved one. The Nurses and the…read morePhysical Therapy department have been working with my father trying to get him ready to come back home.

The Facility is well managed. The nursing staff are very…read moreattentive and caring especially in the 200 section. Physical therapy was very helpful for my mother. Love the service provided by CNA Janetta

My dad is a resident at this facility. Most of the nurses on the floor are kind and friendly, and I…read moretruly appreciate the care many of them provide. However, my experiences with the nurses at the 200 station have been extremely disappointing. During multiple visits, I felt as though my questions were an inconvenience. The staff at that desk were not approachable or helpful, and their demeanor came across as "why are you bothering me?" I initially thought it might have just been a one-time interaction, but unfortunately, it happened more than once. When I went to other nursing stations, the staff were polite and willing to assist, which made the contrast even more noticeable. I understand that many facilities are understaffed and that healthcare workers are under a lot of pressure. I can be patient and understanding if someone is busy or brief. What was upsetting, however, was the dismissive attitude. When I asked to speak with the head nurse about my dad's condition, I was met with visible eye-rolling (yes, even behind a mask it's noticeable) and told to "write your note on a blank paper," after which the nurse looked away as if my concern wasn't important. On another occasion, I asked for help opening the family room, which was supposed to be open at 8:00 a.m. It was already 30 minutes past, and this was the second time I had asked. The only response I received was, "Well, it should be open," followed by being ignored. There was no offer to check on it or find someone who could help. Bringing a loved one to a facility like this is already emotionally difficult. A little kindness and basic courtesy go a long way. I hope this feedback encourages management to address the attitude and approach of the nursing staff at the 200 station. It would make a meaningful difference for families who are already going through a challenging time.

The people that I met here work extremely hard and I found them to be friendly and accommodating…read morewhenever possible. For the most part, I found them to be very kind, and most of them seem to truly enjoy what they do. My mother enjoyed the food very much, and the physical therapy she received was very helpful. I owe a special thanks to the entire staff, but among those that I am extra grateful to would be Florida, Gina, and especially Maira, who is one of the hardest working individuals I've met; She really went above and beyond on getting the assistance I needed with my mother's transition to a facility closer to my home in Orange County.

Our mother was in this facility , I would not recommend it. Not very clean, bad smell when you…read moreenter. We were very disappointed and got mom out of there as quickly as possible. I honestly think her nurse was very unkind and rude. I did confront her and told her she was not kind. Please visit your loved one daily, the care is not very good at this facility They ignore their patients at this facility Patients are ignored at this facility and patients are ignored.

In January 2026, my 83-year-old mother underwent hip replacement surgery at Providence Little…read moreCompany of Mary. The procedure itself was a success. She was prescribed Norco and Gabapentin to manage post-surgical pain, which left her in a weakened state, and she was discharged to a rehabilitation facility of our choosing. After touring several facilities from Providence's recommended list, we selected Beachside Post Acute. We chose Beachside because we needed a facility that specializes in both physical therapy (PT) and occupational therapy (OT). It's a cozy, thoughtfully designed property in a breezy part of Torrance, conveniently located near both Walgreens and CVS. The building appears to have been a converted motor lodge, with a single-level layout that wraps around a central outdoor courtyard. This design allows each room to have either a window or sliding glass door, providing natural light and fresh air--something we found especially valuable. The PT staff have access to a dedicated room with specialized equipment, and both the main corridor and courtyard are used for assisted therapy sessions. There's also a recreation room and dining area where patients can enjoy meals outside their rooms, offering a welcome change of scenery. The kitchen serves nutritious, genuinely tasty meals--I can personally attest to that. What truly sets Beachside apart is the staff. They are compassionate, attentive, and clearly take pride in their work. To those who may read this--Susan, Marisol, Julius, Eva, Kimberly, Bryan, Alyssa, and everyone else--thank you. You made a difficult experience far more manageable, and we are deeply grateful.

This place is like an asylum, not a nursing home, the nurses are loud and obnoxious, they make fun…read moreof people in there language, the so called healthy food is the most disgusting food I've ever eaten, so I ended up buying protein shakes next door, that I lived on for a year, along with candy..I gained 30 pounds in this dump. I chose this nursing home because it was near my mom, I wish I had chosen differently, and as much as I appreciated the little stuff they did for me..it was all about the money..and my cliset door fell off twice, second time almost sliced off one of my toes, I had to get 9 stitches in my toe, so as much as they say they are about keeping people safe there, people still fall out of bed and out of their wheelchairs, so I still need them to compensate me for this injury, that bothers me now everytime I walk..and for my laundry I lost, for losing my hearing, etc... the nurse got mad at me occassionally and talk to me like I'm a idiot, and I'm a eduacated woman, this place can cause you to go insane, if you're already insane when you arrive, I had to guard my mind like my life depended on it. But many of the people brought in have severe dementia or alzheimers .I walked into my room once and the person next to me was wearing one of my shirts, they did take it off her immediately...but it means that the nurses went and took it out of my closet. I was there for about 14 months and two weeks before I left they finally put a mirror up in the bathroom for me. And they also said they would put a lock on my closet door, which they never did. And I think some of the nurses have sticky fingers..it was a nightmare trying to heal my body from surgery and broken bones in this dump...and one time the housekeepers sprayed some sort of bug spray or something in my room, I had to jump out of the room and I gasped in the hallway in my wheelchair for 4 hours...this place actually made me sicker then I already was..I don't know why they have a five star rating...

I contacted Brightstar needing immediate at home personal care for my wife who had just…read moretransitioned from Sunnyside following surgery. Heather the manager was terrific and went right to work matching the right caregiver for our needs. Within 24 hours we met Hanna. Hanna was my wife's caregiver for the next two weeks and did an excellent job for us. She was prompt, professional and very pleasantly engaging. For those two weeks I worried about several things, but I didn't have to worry about my wife's care. I would gladly recommend Brightstar based on my experience and kudos to Hanna for her excellent care and Heather for understanding what we needed and making it happen given the time challenges.

I called this agency at 10:30pm and I got a voice message that I had reached "Conejo Valley", while…read moretheir website showed Torrance as the location. Also, the website showed 24/7 call hours, but I got voicemail. So much for 24/7 !!!

I would HIGHLY recommend Courtyard Care Center…read more I spent 1 month at Courtyard and was very pleased with the care they provided. Everyone I came in contact with was friendly, professional, and above all, caring. Shout out to CNA's, Olga, Jose, Carlos and Crystal. The Physical and Occupational Therapists were upbeat and full of motivation and praise. Shout out to Shelly, Celena, Mandy and Alex. Also Kim and Kat (PT Manager and Asst. Manager). Courtyard is very clean! All rooms were swept daily and deep cleaned regularly. In the rehab room, all equipment is wiped down with disinfected after each use. Food was what you would expect... (No Michelin Stars) but, the staff made sure you were satisfied and good about offering alternatives. There were a few mix-ups with medications when I first arrived, but those were straightened out immediately. All in all, very happy with our choice.

Since my review, management has employed more staffing. There is an effort to improve the food…read more With more staffing, there is more patient attention.