I'm really torn about how to review my latest experience with the repair department. Communication…read morehas been horrible to be totally honest. They did have my old number which explains why I wasn't getting return calls for a while but even after the number was corrected, I only received a couple of call backs after numerous calls trying to get an update on my scooter. It was there from late August and it is now almost mid December. It took all this time to get replacement parts only to determine the scooter was not able to be repaired. I know Trump's trade policies have created havoc on the supply chain for many goods but this was a heck of a long time to go without use of my scooter. Some things cannot be helped but promising call backs that are never made is rather inexcusable. On the flip side, when it came time to pay for the work that was done, they only charged me for 2 replacement parts and nothing for labor even though they did have to spend time troubleshooting the problem and going over things again after the replacement parts did finally ship so they deserve a lot of gratitude for the work they put in even though it turned out to be fruitless. They even replaced the batteries in the charger pack which I will be able to use if I replace the scooter with another from the same manufacturer (Pride Scooters). When the problem is an easy fix or at least easy to diagnose, I think you'll be very happy with the service (at least from the repair technicians). If your problem is more extensive, you may be heading into rough waters. The office needs to do a better job of keeping customers informed about the status of their repair. They never called me back with information about the scooter before my cruise to Mexico since I needed the dimensions and specifications if I would have used it aboard the ship. I never received a call about estimates. Everything depended on my calling the office time and time again. The repair department does such a great job doing the actual repairs, they deserve better support from the staff in the office who are the ones the public interacts with 90% of the time.

Kenia was our CSA or customer service all star today. Came in with an elderly friend who needed two…read morehigh and high quality canes to a sister in her walking. Kenya was more than helpful and not only selecting some rather stylish options, but also in solving a bit of a puzzle in terms of making the proper adjustments for each cane. I'd highly recommend this place if either you or someone you care about is in need of some great supportive devices.

My name : Roy Taylor…read moreThe only thing I can say is that they are great understanding and professionals at what they do. My chair is a HD 450 pounds along with my spinal injury of C3 to C7 stenosis and my arthritis They keep me very very good shape.. Michelle who's right away is having her first baby in June this year congratulations and Manny who's on vacation are the two top people in the industry to do the job correctly and professionally whenever I need something done manning‍ is here. You have to be replaced. the chair .. they brought me a replacement two days later my chair was brought back. ... He's coming back next week to redo the tires. Look, I'm a dual Ampatee above the knee I can't live without a Wheelchair. It's my lifesaver with my arthritis. I cannot have a manual chair so Superior just like my God and my mother . I have nothing but blessed AAA marks to say but Superior mobility everybody have a beautiful and enjoyable summer coming Roy Taylor. Again, that's all I say a blessed remarks to the lady in the office Michelle happy congratulations in June a baby girl

You asked what can improve their technicians and the people in the office. They don't know if…read morethey're hit from their behind. It took the technicians eight months to bring my son two batteries for his wheelchair and his been eight months since they ordered parts for his wheelchair supposedly and it has never been done, and my son is being affected, but not having those parts for his wheelchair. He's actuator on his leg while we call hangers and his affecting his knees because he not not see is not seating properly due to the fact that the technician they don't know what they're doing or they just lazy because they could've ordered those parts and they haven't been done every time I called. I was dust the boat somebody else it's a shame that this company been around forever, but it takes forever to get anything Done

Thank you for the amazing service. Home Medix was super easy, fast and, helpful.I look forward to…read moreworking with them again. Also, the owner was really kind.

Terrible experience. They charged my card after I returned the scooter, and when I asked for a…read morerefund, the "customer service rep" got frustrated and hung up on me.

After an extended wait for Medicare to authorize purchase of a mobility scooter, CFS was able to…read moreget things moving on getting me a replacement for my unit that died last year. CFS really understands how Medicare's authorization process works so they were so helpful in guiding me step by step to expedite the required equipment. They are the best at navigating through all the government nonsense and red tape. Thanks for all of your assistance once again in acquiring what I needed in the most efficient way possible.

Again, an excellent experience with CFS. I needed a hospital bed for a short time. Silus and Tara…read morecame on time, set the bed up exactly w I needed it. They are exceptionally pleasant, efficient and dependable. CFS Medical Supplies is by far the best priced of all the companies in our surrounding area, and absolutely the nicest people. my highest recommendations to all customers. I know you'll agree too.

I have used Kovacs as my pharmacy for years and recommend them to everyone! To have a local place…read morewhere employees know your name, are always very responsive to phone calls, and get your medication ready quickly is not something I take for granted! You're the best!

Customer service was great I had a great experience there that lady up front name Alejandra was so…read morehelpful 10/10.

Very useful information provided. Great customer service. No push for sales. Just honest…read moreinformation about various products.

I needed a CPAP face mask in a hurry. Charlie was able to help me out and now I'll be able to sleep…read moretonight. It was last minute and he came through.

Golden Cove Pharmacy is a rare "5 Diamond" vestige of an attentive and professional business taking…read moreextraordinary care of our small, tightly knit community. For 16 years, our family has remained with owner Dr. George Wissa's timeless integrity and old-fashioned values, combined with modern technology. Through recent national insurance challenges, GCF has extended extra efforts toward meeting the community members' available insurance needs. We are ongoingly grateful for Dr. Wissa and his employees' personalized and consistent care throughout the years.

This pharmacy is amazing! I found it when I needed compound medicine for my special needs cat. The…read moreformula they use is apparently just as yummy as Churu as she literally opens her mouth for the syringe! Definitely takes away any stress or worry about her getting the medicine ahead needs without a cat fight. :) The entire staff here is so nice and helpful AND the pharmacist is incredibly knowledgeable. I was worried about HRT and he explained very clearly why I shouldn't worry and which brands of Estrogen patches to get that are safest. I trust this place 100% and it's also so conveniently located in the Golden Cove shopping center across the way from Trader Joe's.

Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

On February 10, 2026 I went with my father-in-law to Specialty Medical to purchase an electric…read morewheelchair. I was the one communicating with the owner, Doug, during the visit and he even texted me the receipt directly while I was standing there in the store. Within a day or two, around February 12th, we decided to cancel the order. From that point forward we spent weeks calling and trying to get a refund. On March 12th I texted Doug again regarding the refund. Screenshots of that conversation are included with this review. In those messages he discussed giving a partial refund and repeatedly asked that we remove the review. On Friday March 13th I personally went back to the store and picked up cash from Doug in the amount of $2,355. Even then the full amount was not refunded despite the order being cancelled almost immediately after the purchase. After I posted my original review about the experience, Doug began calling and texting me asking that I delete it. I have included screenshots of those communications so people can see exactly what was said. Doug also replied publicly to my previous review claiming that I was not a customer of the business. That is not accurate. I was present in the store during the purchase, communicated directly with Doug, received the receipt from him by text, and I was the one who returned to the store to collect the refund. I have also included screenshots of the original review that was removed. People rely on reviews when making important decisions, especially when purchasing medical equipment. Because of how this situation was handled and the communication afterward asking that the review be removed, I believe it is important to share my experience so others can make informed decisions. All of the statements in this review reflect my direct experience with this business and the communication I personally had with the owner. Supporting screenshots have been included for transparency.