We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

The movers themselves were friendly and they were quick. That alone is deserving of 5 stars…read more However. The amount of damage we received was excessive to say the least. It wasn't intentional, but the amount of damage we saw was much more than what I would have been okay with. The furniture and location was difficult however given that everything made it to where they needed to be, I'm sure it could have been done much more carefully. That made this pretty mid tier service. So 3 stars. And that's what we initially put in our review. But then after putting in our claim on damages with ample proof of damages, and also our honest review, my wife received a call from one of the movers asking us to take down the poor review because they would get in trouble with the owners. Now I'm wondering goes on behind the scenes because the good reviews seems much more shady now. How many other reviews got asked to be taken down? They got the move done and did it relatively quick given the difficulty. The price was rather high given the quality of work completed. And given how quick they were to request us to take a poor review down to me deserves an even poorer review. Honestly, if they had taken accountability right away to the damages I would have felt better about a simple 3 star review. I can't in good conscience recommend Zip Moving and Storage.

Outstanding service. Very fair prices. No drama. Extremely experienced/ professional crew. Very…read moreaccommodating and honest - no surprises. A+

DO NOT HIRE! Once you pay (right before they complete the move), all final steps are trash. Damaged…read moreproperty without notification, left house without completing safety features, and not level. All verified by 3rd party professionals, and 9nly silence from this company. I retain photos of all this if anyone wants to see them.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

All My Sons Moving - Virginia North…read more This moving company needs to be investigated for fraud or deceptive business practices. I booked my move a week in advance and paid a $100 deposit after being told it would guarantee my moving date and secure my spot. Then, only 3 days before my scheduled move, the manager -- I believe his name was David -- called to tell me they were fully booked for the entire week and that my move would either need to be rescheduled or canceled altogether. I made it very clear from the beginning that my apartment lease ends on the 31st and that I needed to move before then. Had this company been honest about the fact that paying a deposit did not actually guarantee service, I would have hired another moving company much earlier. Now I'm left scrambling at the last minute, despite having everything planned out. I also have to report to work in another state on the 1st, so this has created a major inconvenience and unnecessary stress. To make matters worse, speaking with them on the phone was a complete disaster. The communication was unprofessional, disorganized, and unacceptable. They agreed to refund the $100 deposit, but that does not make up for the inconvenience, stress, and potential consequences this situation may cause me. If I receive penalties from my landlord for a late move-out or face any employment-related consequences because of this company's failure to honor their commitment, I will absolutely be exploring all possible legal and consumer protection options.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

We had a short move from the Chantilly area to Leesburg and wanted a local team. My wife researched…read morereviews carefully and Prince stood out a little better than some close competition. Their price was competitive with the competition and what we thought was very fair for a whole house move. We are super glad we went with Prince because the crew was unbelievable. Carlos ran the crew and was so professional and courteous. All floors/stairs were covered. Marvin, Omar and Jeff were all hard-working and got everything done quickly like clockwork. All furniture was covered and protected. If we asked for anything to be placed in a different place or requested changes there was only one answer: No problem - with a smile! I honestly didn't think customer service like that existed anymore. I consider myself a tough reviewer, I can't believe myself how glowing this review is but they were that good.

I don't write reviews ..... ever. However, in this case I felt that a review was more than…read moredeserving. My 5 star review is only limited by the fact that I am limited to 5 stars ! From my initial telephone contact with Karey and our video walk through with Jon I was very impressed. Likewise, I was very pleased with the initial cost estimate that was provided to us. We did our due diligence and obtained two other estimates, both higher than the one from Prince. In fact, one was twice as high. We were a bit concerned about the great disparity. However, having been impressed with Karey and Jon and reading about the fundamental principles of their business we elected to go with Prince. I cannot say enough about the crew that handled our move. They called ahead of time to advise they were on the way - and on time ! Carlo, the team leader, was polite, responsive to our requests, flexible to add on a few things we needed to move, and his supervision of the other three members of the crew : Omar, Jeff and Mario. The care that the entire crew gave to our furniture, including some large, heavy wood pieces with glass shelves and doors, was extraordinary. The move was handled efficiently, effectively and expeditiously. Nothing was damaged ! The crew was great in moving things around to get them in the correct location. We were very pleased ! I must point out that this move was so well handled from initial contact to the crew departing our new home And it was accomplished UNDER BUDGET !! Kudos to the entire Prince team. We are grateful. B Nyman

Worked with Potomac for my recent move within Hyattsville MD. The support team was helpful in…read moreproviding an estimate and confirming date/arrival window for the moving team. Our movers - Eddie and Eduardo were on time, professional, and incredibly efficient. They had us packed us and moving into our new apartment within 4 hours. Price was within the range of the estimate and worth it for the time and service. Will definitely work with Potomac moving company again in the future. Highly recommend their services. Thanks again Eddie and Eduardo. Truly appreciate your help

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA

Brown's Moving Service moved me from a fifth floor condominium in Arlington, Virginia to a single…read morefamily house in Wake Forest, North Carolina. In the past, I have done a few corporate (business) moves and have a high level of expectation from professional movers. Joe Brown exceeded every expectation I had. Moving is usually very stressful for me as I am a perfectionist, but Joe and his men made the entire process incredibly smooth and worry-free. They were extremely professional, and worked quickly without cutting corners. Joe (the owner) was on the property the entire time (as he promised) and he worked alongside his men. What impressed me most was how carefully they handled everything, especially my numerous, VERY heavy and ornate pieces of Victorian furniture. Every piece of furniture and every box was treated like it was their own. They wrapped and protected items properly, loaded everything securely, and they did not damage a single thing during the move. Additionally, the entire team was friendly, extremely respectful, and clearly very experienced. They communicated well with me and with each other as a team, stayed organized, and kept everything moving efficiently from start to finish. They truly care about doing the job correctly and making their customers happy. They moved me into my elderly mother's occupied house (not an easy task) and were also very respectful of her furnishings and her wishes. Joe has a very pleasant and calming demeanor and is very responsive to email and texts during the process. He provided me with a written estimate and a written "will not exceed amount" well ahead of the move and stuck to his estimate. His business style is rather informal compared to the big, interstate van lines, which frankly worried me a little, but there was nothing to be concerned about at all. Everything went exactly as planned. If you are looking for a moving company that is reliable, hardworking, and genuinely committed to excellent service, Brown's Moving Service is the one to use. I would recommend them to anyone without hesitation.

Joe has now done 2 moves for us with his crew. One from an apartment to a townhouse and the second…read morefrom a townhouse to a single family home. And fernando packed our stuff for us. They are awesome, and did a fantastic job both times. Joe is very communicative and responsive, and very committed to doing an exceptional job. I can't recommend this moving company enough. Moving is a miserable process, but is as pleasant as it can possibly be with this company.

This is our 3rd time using BoxStar and they were amazing as always. I had a last minute request to…read moreclean out an entire office and they were flexible enough to get us added onto their schedule. Their team showed up the next day and got the job done with ease. Every experience with both the onsite team and the office staff has been great. Thank you especially to Anna and Rose who worked really hard to keep me updated with such a time sensitive job. For anyone trying to decide between places, know that this team really does go above and beyond every time.

They were awesome! Very fast. Showed up earlier than we expected but in great spirits. Funny (humor…read moremakes everything better). Made sure to take care with items as they moved. And they were willing to adjust when I noted a discrepancy. Very happy with the work and will definitely call Boxstar again for the next move!!