We had a power surge last Thursday due to thunderstorms, lost out AC. We immediately texted Perfect…read moreAir that same evening. They texted back on the following morning, Friday indicating someone would reach out to us. They did not. Since we were out of town for the weekend anyway, it was not too much of a problem but we were hoping they would be able to call us and schedule for Monday. On Sunday night, we texted again, did not hear back until Monday morning 8:30ish indicating they would not be available for 2 weeks. They could have told us this on Thursday evening or Friday morning so we could schedule with someone else. They obviously do not care about potential new customers.

Im not sure why my experience was so radically different when compared to others, but I'm still…read morewaiting for my invoice 3 months later... I guess I won't be getting the NJ clean energy rebate. Overall I was left with a very poor experience that I wouldn't wish on my worst enemy.

very reliable, fair negotiation; pleasant to deal with; quality work;…read more I highly recommend this company!

This company is completely incompetent. They clearly don't know what they're doing -- they had to…read morecome back multiple times to fix the same issues, and things are still not working properly. I would not recommend them to anyone looking for reliable or professional service. The positive reviews must be fake, as never in our lifetime we dealt with the most un- knowledgeable, unreliable and most incompetent so called electricians. Stay away, save your money, time and aggravation.

On two occasions now, my wife and I have asked NJM to perform services in our home. On each…read moreoccasion, NJM performed the work in a highly accurate manner and timely manner. The NJM technician showed he could quickly grasp the needs of the job and purchase all materials needed with the care that we, as owners, would have used ourselves. On each occasion, my wife and I reacted the same way when NJM advised the work was done.... it was a resounding, "Wow that's a great job!" I am involved with clients who need to make real estate repairs and updating decisions and NJM is at the top of my list when it comes to such work.

If you're interested in all the details, keep reading. If you're not, the bottom line is that I…read morecan't recommend this company. Oscar won my business by giving me a low offer for a name brand unit. The one he put in was not the system he told me he'd use. Nonetheless, I didn't care since I was selling the house anyway. The one day job turned into months. They were in my house for hours for at least a week. When they "finished" Oscar said they'd come back the following week to check on things. Of course that didn't happen. But in fairness, it hadn't turned hot yet. When it did, he was no where to be found. I was forgotten like a used tissue. The last day they were here, I noticed damage to my floor. It bubbled from something cold being placed on it. I brought this to Oscar's attention and all he said was "oh." Days later, I noticed a wire that was just hanging and asked him about it. He minimized it and said they'd forgot to cut it but he was out of the country. Weeks went by and no phone call, no text no nothing. On June 1st, I texted him about the wire but he didn't respond. I woulda been content to hide and tuck the wires until the central air stopped cooling my house. It literally worked two days and then it stopped working. I messaged him on June 4th and he squeezed me in the same night. He was here for hours; in and out, in and out until he finally said that whatever the problem was he'd have to fix "tomorrow." The next day (tomorrow) the whole morning went by and nothing, not a peep from him. That afternoon, June 6th I finally texted asking him when he was coming to which he said, "Ga. The store won't have tanks until Monday. When can we get back in?" So, that Monday he came and "fixed" the issue. Oscar said something about it being hot outside and blah blah blah. Idk or care what he had to say because the condenser is supposed to work in the summer. That's exactly why you get central air. I was on vacation for a week. When I returned the house was cold. A few days later the condenser stopped working. I googled if it was normal and learned it was not and that indicated a problem. So, I texted, "Again, the outside piece isn't on. It's 74 degrees in the house although it's set for 70. It worked earlier but now it's not. I looked up if it's common for the condenser to be off and the blower on and it said no; that indicates a problem. I'll check again in the morning but I know this shouldn't be happening. Especially since it's cooler at night." I then looked on my camera and saw that it stopped working around 19:18. June 11 I texted him that the machine stopped working again. He asked if it's on outside to which I told him no. A few hours later I called him and let him know that the machine started cooling. On June 19th I texted him, "Again, the outside piece isn't on. It's 74 degrees in the house although it's set for 70. It worked earlier but now it's not. I looked up if it's common for the condenser to be off and the blower on and it said no; that indicates a problem. I'll check again in the morning but I know this shouldn't be happening. Especially since it's cooler at night." His response, "Reset it in the wrong cut the switch off and on again see if it turns on." After some more back and forth, he asked if I was back from vacation. Unfortunately I wasn't home. On June 29th, I asked if there was any way for the air to go upstairs. It should be known that the system when it works only cools downstairs and doesn't cool the second floor. He responded that he's away until Thursday. Today is July 1 and the hottest day of the whole year so far and the AC is not working. I heard gurgling noises coming from it and found liquid on the system. When I reached out to Oscar, he didn't respond. I informed him that I think the machine was refurbished because something brand new shouldn't have all these problems. I showed him pictures of the water. At this point, I'm contemplating going to court for a refund.

Oscar the owner of Whitestone Heating and Cooling deserves this 5 review!!…read moreAlthough I ultimately had to go with a different HVAC company due to scheduling needs, I wanted to take a moment to recognize Whitestone Heating and Cooling--and especially Oscar, the owner--for his exceptional service and professionalism. From the moment I reached out for a quote, Oscar was incredibly responsive, transparent, and honest about his availability and what to expect. He took the time to explain the options, answered all my questions thoroughly, and never tried to upsell or pressure me into anything. It's rare to come across that level of integrity and clear communication in the home services industry. Even though we couldn't move forward this time, I wouldn't hesitate to recommend Whitestone to anyone looking for reliable, trustworthy HVAC services. Looking forward to using this company in the future!

I was kept up to date on arrival time when time of arrival changed. I am satisfied with the…read moreplumbing work. Reasonable priced.

Don did a wonderful job. He came on time on scheduled date and gave a good rate. Highly recommend…read morehis service.