It takes a minimum of 3 days to get in with our primary doctor so if we need in sooner, we can come…read morehere . The wait is usually not bad. It's nice to have this as an option!

I have been to this location twice. Both times I got in and out within an hour and a half which is…read morepretty good for not having an appointment. I went here because my insurance (Tricare) is accepted. They have a nice lobby with a big television. They even have coffee out if anyone wants it. The people who work here have all been very nice and accommodating, which is nice when you don't feel good. I have seen two different doctors and both took a good amount of time with me to figure out what was going on. They asked a lot of questions and seemed genuinely concerned. With a prescription (called in by them) I was out the door and ready to be healed. :) Both times I received a call a few days later to make sure that I was doing better. I really appreciated that because both times I had a few questions. They got back to me with the answers and all was well!

Tisdale and his entire staff are the best excellent doctor and all that work under him are very…read morerespectful and they all care about the patients . Best pcp ever. Thank you all.

I was there yesterday for the first time. Was very pleased with the friendliness of the staff and…read morehow quickly I was able to be seen. Jimmy Tisdale, the Nurse Practitioner, was outstanding! He was very compassionate, professional and very knowledgeable and was able to diagnose my problem without having unnecessary tests. If the need arises, I will be back!

This is the third time I have visited this location I always get good care and the nurses and Drs…read moreare always very friendly. Be prepared to wait once they take you back to a room for about 2 hours even when they are not busy, that part is frustrating but the office visit is cheaper than most places like Access.

I got my blood drawn by an inexperienced medical tech and she blew my vein it was definitely…read morenegligent and I was unable to speak Charlene the overall manager because she wouldn't answer the staffs call and no contact information was given even after asking multiple times.

I had an amazing time at the healthcare express today the nurse helping me out I think her name was…read moreBree or Brea I asked but I kind of forgot. She was super sweet and helpful would definitely come back just to see her best care.

Waited over a hour for an appointment I had scheduled. Would not recommend this urgent care.read more

Definitely don't go here ! The black examiner needs to go!! He does know what he's doing and doing…read moreweird things when he's examining you compared to the other examiner I had in the past. Try going to another concentra that will do a lot better than this one. Btw. I would give 0 starts if I had to but it won't. But you get the drift why I scored it so low

Pee before you come for a drug screen!!! They don't care that you have to hold it over an hour or…read more2! I was about to pee in the seat; as well as many others that were all saying the same things. The employees are just taking their time. Talking and walking slow as can be. This is the worst place I've ever had to do a drug test!!!!!!

I do not have medical insurance so I paid for the exam and test out of pocket. I was given the cost…read moreprior to starting my COVID test to which I agreed to paying. They then tell me that they will charge the card I had given them less than 10 minutes prior. Test comes back fine and they tell me that everything is paid for and that I am free to go. I then receive a letter in the mail that I owe money. I spoke to a customer care rep. and they did nothing to resolve this issue. Mercy is still trying to upcharge me versus sticking to the price we originally agreed upon for a mistake on their part. It's despicable that you lied about the price and are hounding me for a measly $40.

Front desk staff wasn't the friendliest but non the less I was taken care of short notice and got…read morethe medication I needed. Great doctor and location.

Just trying to call and get through to someone to schedule was hard enough. On top of that, no one…read morecould tell me if the doctor was in network with my insurance. It took three calls (which I waited 20+ minutes each time JUST for someone to answer) I don't know a single doctors office that's takes THAT long to answer incoming calls no matter how may doctors are there. Once answered, the receptionists didn't have any answers to any questions. Could not get on their website either. Very shady, unprofessional. If they don't have a decent answering service, website etc, how successful can this place be? Made me very leary and I cancelled my appointment.

DON'T DO IT! Pluses: Making appointment online and check-in from parking lot were convenient. PA…read morewas knowledgeable and caring. BIG Negatives: they can't get labs after five days waiting; you cannot speak to a human or leave a message via website--they only want to use an app to track personal info which I know they have done as they now have info regarding other family members they have never treated, which they have now associated with my records. I have been on hold for 1.5 hours to get through to office to obtain labs; message was taken by central office indicating clinic would call back--they haven't for five days and a prior call more than 24 hours ago. On the other hand they have plenty of time to call and solicit my obtaining services which it is unclear I need. At best they are clearly understaffed to handle the "services" they are offering. I guess if you need a quick stitch up, it would be better than nothing but this doesn't amount to medical care in my opinion.

The wait time is minimal! They see you within 30 minutes and no appointment necessary! Very nice…read morepeople. Office is so efficient!

I have been seeing this family for years now..since i was 8 years old and they have always treated…read moreme with respect, care, and acceptance. I will always recommend them.

Staff always welcome you. Wait time is never too long…read more No guessing; they order tests to be sure, if you are sick. RX's if needed Thank you to everyone

we have always had excellent experiences with classen urgent care on all visits. we would recommend…read morethem to any person or family.