I had a five hour trip planned to visit my 94 year old mom and needed an oil change. I made an…read moreappointment for a Tuesday afternoon. When I picked my car up, it was running really rough. I had no problems with my car before I brought it in. I had to go to work, so I drove it home (~11 miles) and over the next two days I drove my car a total of two miles. On Friday, the engine light came on while driving the one mile to work. It was 430 and I called and spoke with a woman who was the rudest person I've ever had to deal with. She asked why I didn't bring it in sooner, I told her I had to work. She basically said it couldn't be their fault because they just did an oil change which wouldn't cause the check engine light to come on. She didn't check with anyone on what might cause that. She said you can come in but we close at five. I had to travel on Sunday and no one is open over the weekend. I asked if they could stay until I got there because I wasn't sure if I would make it before five. She said no. I Paid someone to plug in a diagnostic unit, to find out IT WAS THEIR FAULT. THEY DIDN'T TIGHTEN THE DIPSTICK!!! Will never go there again...the woman on the phone should be reprimanded. Not the way to handle customers.

These guys are awesome! I called in on Tuesday for a quote. Called three other places, Minocqua…read moreTire was the best price. Called back fifteen minutes later ordered the tires, made an appointment for 11:00 on Thursday, drove out at 11:30 a very happy camper. Great customer service. Highly recommended!

I would give this shop five stars, but only had one (great) experience with them so would need at…read moreleast another to give out a fifth star. That being said, while on vacation in my hometown recently, I had a brake disaster, and had only one day to get my car repaired on short notice before having to make the four hour drive home. I called four shops before calling Justin, and all of the other shops were busy and didn't have time to help, even though I stated the urgency of my situation. Justin asked me to bring it in right away and they would see what they could do. I dropped it off by 9:00 a.m. and had it back by 1:00, and the repairman even took photos of what the issue was (shoddy work by my previous shop on a brake pad replacement). Very pleased with the effort to assist me in my crisis mode, and with the extra time they took to take photos of the issue. I would highly recommend them. Thank you for excellent service!

We were in Minocqua with our RV on a long trip. On the mornings of our departure, our Subaru…read moredeveloped idle problems and threw A CEL code. The closest Subaru dealer in Wausau wouldn't/couldn't accommodate us for two days. The guys at O'Reilly's Auto said Justin was the best in town and they were right! They got us in, diagnosed the problem and we were on the road on two hours. Charged a fair price, explained the repairs needed. Thanks Justin Engineering, you saved our trip!

I always go here from my oil changes. They're fast and reliable! The best part is you don't even…read moreneed to make an appointment!

A while back, I went to Lube Works Pit Stop for an oil change. When it was done, the man said I…read morewould need a new oil draining pan. The next time I went to my regular place for oil changes, I told them what the man said. They told me that Lube Works cross threaded the plug. The man at Lube Works never told me that. My regular place found a temporary substitute. 6 months later, today, I went to my regular place again. ThiIf the heli coil doesn't work, the pan will have to be replaced. Cost $700.

This is my first time here, they were fast, and got straight to business. Prices are really good…read moreand affordable as well! I definitely recommend them!

I've never left a yelp review until today…read more The owner is incredibly rude. I took in my fiances Kia Niro and the guy had no idea what oil it took so I told him and he goes thanks bud I'm the expert here... Great start. He proceeded to tell me how he owned the place... Congrats bud. I don't think there was a second that he wasn't bitching and complaining. Telling me not to go back to the last place I got the oil change done, complaining about anything and everything. I leave the dealership thinking at that point well at least it's over with and I'm done listening to that grumpy guy. Unfortunately that wasn't the worst of it. We're up north at the cabin at this time for about two weeks. We don't drive the car much and park it on a gravel road so the opportunity for us to notice the oil leaking was minimal. It wasn't until we drove the car back home and had it parked on a paved road that we noticed the oil. At this point, I'm thinking great this things been leaking for two weeks and we just drove it 300 miles to get home. Immediately I take it to the Valvoline oil change next door. They were kind enough to inspect it and let us know the genius owner of Northwoods Oil & Lube doesn't even know how to properly change the oil on a car. They show me the picture of the oil leaking from the drain plug and let me know that guy didn't replace the gasket. So in order to fix the issue they have to take out the drain plug and replace the gasket which would result in all the oil being dumped and changing the oil again. Hey, mistakes happen. I get it. So I call Mr. Hot Shot Owner and let him know he made a mistake and asked that he refunds me because I'm not driving the five hours back to Eagle River to get it fixed. He then calls me a liar, calls Valvoline a liar and requests to talk to Valvoline himself. I give him the tech's number and I had it because he sent me the picture of the oil dripping and so he calls him. 45 minutes go by and he calls me back. This part left me speechless. He proceeds to make up a lie that I didn't listen to their tech blah blah blah... And the biggest tell that he was lying was that he couldn't even control his ego. He had to throw in the story about how everything looked great and that there was no issue. So I reach out to the tech from Valvoline and he says he never talked to Mr. Hot Shot Owner. In short, I've never, ever had such poor customer service and not only did this guy charge me $60 something for a half assed oil change but he doesn't have the balls to admit his own wrong doing. Buddy, let this review help change they way you live. No one gives af that you own that place, and no one asked - so quit talking about it. And more importantly, have the integrity to admit you aren't always right. Gaslighting a customer doesn't typically bode well for customer retention. And I hope this yelp review makes people think twice about wanting to be a new customer of yours.

I had a flat tire on my way out of town heading to my home a hour north. I called AAA and they were…read moregoing to be 2 hours or more to get me picked up and taken to a fire shop. With dogs home alone and unable to figure out how to fill my Audi Q7 tire with the provided air canister, I was totally freaked. My friend called a couple of tire shops for me and this was third one she talked to. They said sure they could help me, and were at my car in 10 minutes! The man inflated the tire, found a screw causing the problem and said I could follow him to the shop with the tire now inflated. He had me on the road 30 minutes later! I was more than happy to pay the fee charged - about $140 total, to be on my way and able to get home to my pups. Everyone at the shop was friendly, and it was a great small town vibe inside.

Found what turned out to be a small screw in our tire. Tony took care of us quickly and no charge…read morewhen it was determined not to have punctured anything! Fast and friendly service. Thank you!

Went there for routine maintenance and they damaged my vehicle, when I brought it back they denied…read moreit was them even though it was the only place it had been. After talking to others who have been there I have heard similar stories, do yourself and your car a favor and stay away.

Day before I had to drive a friend to the airport at 4:00am, went to drive and found I had a flat…read moretire. Put some air in and drove down, had it fixed in about an hour!! So appreciate the service and what a relief! Sue

Truly a life-saver! I was traveling for a school event with some students and locked the key in the…read moreschool van. Calhoun's (I'm not even sure they were actually open as it was a Saturday) kindly and generously came out and quickly got the van unlocked. Thank you, Calhoun's!!