This is an unfortunate review. I was contacted by Matthew on a Sunday morning who responded with a…read morefair price and asked some good questions. I responded on, sent pictures of the job site, and asked a couple of follow on questions. No response. I waited 3 hours in case he was on a job and asked for status, I got a very curt "I am spending Sunday with my family" response. I explained through my teeth that you always explain the status to a customer, and don't go dark on them. And when you do respond don't be rude. No apologies, in fact I was told that this was an appropriate response to my bothering him. WTH? Who contacted who on a Sunday?

I had 3 recessed lights replaced with bulbs that were supposed to last a lifetime…read more The first one went out after 12 months and it took me 6 months to have it replaced. The second one went out 6 months after that and another 3 months to have it replaced. Mathew did replace the switch for he thought that could be causing the issue. The third light just went out 3 weeks ago and so far I have not heard anything from Mathew.

These guys are amazing. If I have an issue with my service, they are always available and helpful,…read moreeven after hours and on weekends. I am not particularly tech savvy, but they patiently walk me through steps to pinpoint the issue, and if it is thier tech, they are out to fix it, usually the next day. I have been with them for over 15 years and wouldn't consider changing.

Unfortunately I have to say I have had the worst experience with customer service ever with…read morePocketiNet, I used them for almost 10 years, had no issues other than paying a high price for very little mbps because they are the only choice for our location, when issues did arise they were awful at helping solve the issue and in the end took it upon themselves to just come remove my satellite after numerous weeks of waiting for the issue to be fixed. horrible customer service and would like to warn others of this possible situation.

Everything went great and my new light works great. These guys were mindful of the mess they made…read moreand I really appreciate that.

I'm updating my review of electrical work completed by Crimson Power after a few years of living…read morewith their electrical installation work. Unfortunately, we've had to hire more experienced electricians to correct several Crimson Power wiring mistakes discovered during subsequent renovations. While the incorrect installations were completed by less experienced employees of Crismson Power, we would hope that Cameron has been able to upgrade his team with more experienced electricians with professional attention to details required for wiring safety and reliability.

CAUTION CAUTION. I called today to cancel our service and was told I still had two years on my…read morecontract and it could not be terminated early. Sure enough deep in the fine print I have two years remaining. I can only cancel by certified letter at least 30 days before expiration or I am automatically obligated to another year. BEWARE.

Worst monitor place I ever been to in my life highly disappointed very rude customer service they…read moreadd on extra fees for almost nothing they won't work with you and meet u hallways they are quick to send violations to the court I talked to a supervisor named Sara rude ass female hung on me me when I was talking just a shitty company all around I don't recommend ANYONE to go thru them you end up in jail and definitely broke going thru them Tri city monitoring is definitely the way to go

Very poor service and follow-through. Provident Electric has failed to show up and complete the job…read moreas promised. When they do come out, they do not seem clear on what still needs to be done and continue giving excuses instead of solutions. The issue became even more concerning when wires sparked and the power had to be shut off. We have now been waiting over a month for the job to be completed, with no clear resolution or reliable communication. This has been frustrating, unprofessional, and unacceptable.

From the owner: SINCE 1985, Provident Electric has been a full service…read moreelectrical company in the Pacific Northwest that's dedicated to providing you with high quality electrical services for: Home Developers New Construction Companies Homeowners Business Owners We’re the #1 choice for fast, friendly, quality electrical services at competitive prices. We provide outstanding electrical products and services in the following areas: Home Automation New Construction Multi-Family Homes Home Developments Electrical Emergencies

Let me just say, I went into the store was greater and after a few minutes, a person came over with…read morea smile and a hello, Her smile and her body language was engaging. We took care of business. We both felt a sense of accomplishment spending my money. She said goodbye and thanked me for my business! using my name! I will be going back again. (Old school, back to the basics) THANKS!

They mistaken my damn headset and made me waster 10 dollars for some protection because lady…read morethought it was some turtle beach even tho it was razor damn wasted 80 dollars for some headset worth 46 and thumsticks worth 17 who makes these prices for thumb sticks god damn regret walking into that store

I own a small business in my home and needed an electrician to put in an outlet…read more I had my appointment scheduled for 2 weeks and was very clear that my schedule was not flexible, I took the entire day off and needed this service for equipment that was going to be used later in the week. 15 minutes after they were supposed to show up, I got a call saying that due to "unforeseen circumstances" the tech called out and they needed to reschedule. The receptionist was very fake in her concern and didn't offer any help. I had to call another company last minute to get what I needed. They didn't care that I lost out on a full days work, they didn't care that I needed the work to be done today and they offered no other solution for today. They are not reliable and I will not be using this company

Matt & his gang responded in a very reasonable time for a quote. Actually showed up & email quote…read morequicker than others. I responded back within a day and the work was completed about 4 days later. Looks great and cleaned up after the project was completed. Thanks again!

I just called about how speed was terrible! The person on…read morephone insistence that my speed was 3 megs and after testing my speed on web only got on average 1.5 megs!!

Terrible speed....high price.....high ping....pay 80$ a month for 4 mb/s and i get…read more1.5.....absolutely horrible service....

Do not hire this company, it is the worst customer service I have ever had in my life. The guy…read morecontinually talked down to me, talked over me, yelled at me, in MY home. His partner came in and would not answer questions when I asked him something. Then Chris kept trying to raise the price. He also misrepresented himself, he said he worked for best buy for 8 years, and sounded like he was Proud , so I thought great I will get one of Geek squads best. I was so wrong!! At my home he just put them down too and his partner too about how bad best buy is! Then afterward my TV was working and I paid him and he left, I shut the TV off and went to dinner, I came back and it would not work. Spectrum came out a few days later and got it working, Chris told me I could use my old equipment and hooked it up, WRONG! That is what was wrong with it, I guess he did not even know that. Spectrum hooked up my new equipment that was available when Chris was at my home but Chris would not or did not have enough knowledge to know how to use the new equipment for the new account. So after a couple days no TV, spectrum came and got it all fixed, it would not have taken Chris very long to hook it up. HORRIBLE PERSON! HORRIBLE COMPANY! AND MORE EXPENSIVE THAN GEEK SQUAD! Next time I will just keep trying to call best buy with geek squad I never had a problem with them.

From the owner: Hello, I'm Chris. I created Smart Home Solutions to help people with their in home technology. I'm…read morefocused on making technology useful. I'm local to Tri-Cities Wa.