Very happy with A !. Good advice on "smart" lock and excellent job on installation. I guess I…read morecan't post without 85 characters. So I am happy happy happy happy

Professional and polite We needed 3-4 copies of ~12 keys,…read moreand no copies of about six mailbox keys. A-1 took our request and ran -- two employees made 47 copies in about 10 minutes. Not once did I detect a hint of exasperation with our kaleidoscopic request. They delivered the copies in an extremely organized fashion, making my task far easier than I was expecting. Highly recommended.

Didn't respond until morning, gave me a half-effort excuse, and then canceled my request without…read moreany other words lol

Came in less than 30 minutes when I locked myself out of the house on a Sunday. He was friendly and…read morekind. I highly recommend this business.

We did not hire a locksmith, however Eldon Mcmichael came to our home with one of his family…read moremembers when I was not home. The family member does not reside at the household. The renters who live here watched him take off the lock, make a mold, and copy a key for our front door. This is both unprofessional and unethical, not to mention against the law. If he can do it here who's to say he wouldn't do it at your home. If I could give him zero Stars I would. A police report will be filed.​

On short notice, they replaced all home entrance locks and opened a locked file cabinet that had…read morebeen jammed by the movers mishandling it. Highly recommended.

OMG, OMG, OMG!!!!!!!!…read more The latch of my mom's 2007 Murano jammed up HARD, and after trying EVERYTHING at home, I finally gave up and went to these guys for professional help. They GOT IT DONE! And fast! And SUPER inexpensive!!!! Highly recommend, 10/5 stars, A+, two-thumbs up, 200% - whatever your scale, put these guys at the top! (And no, I'm not related to anyone there nor am I writing this while over-caffeinated, I'm just THRILLED that they were so able to quickly fix a problem that has defeated me for more than a week!!!)

Coming to you, 1, going to the business 5. The two gentlemen…read morein the big gray Ford truck . Absolutely horrible . Tried to make a key for my car for four and a half hours absolutely failed. And then when I went to the actual Emerald City Building and got help the next day , after I told the main guy there what happened, to look on his face was like he couldn't believe it. He said he's had to go out multiple times and fix their stuff . Great place in person definitely suggest going there do not have them come to you!! They come without having all the tools for the job

These people are horrid, I would avoid at all costs. I have used Simon 5-6 times in the past with…read moreno issues, he is absolutely my favorite locksmith. But he was just starting out then and apparently is now too big for his britches. When I called today the guy laughed at me and was condescending and dismissive, so I said thank you I will call back. So then the woman that answered would not let me get a complete sentence in and I asked her if she could please let me finish a sentence before interrupting me and she said she would not book the job for me, they have no openings. Customer service at its all time low. If you ever have an issue I imagine you will get more of the same, they are so busy you have to let them be rude to you if you want service, just be forewarned. Edit- When I asked what the price was and was told $100 trip fee plus $160/hour one hour minimum, I was in sticker shock. After having shopped around I did find out nobody else charges this much. I do understand folks are willing to pay it because they are desperate, but that is the definition of price gouging. That along with the very rude attitude, felt horrible. It was a tough week and of course folks who call a locksmith are usually in a big bind. A little understanding would go a long way.

needed a safe locking mechanism repaired & they were able to order the parts & install it the next…read moreday. fast & friendly service. top notch!

I never said how much are you going to screw me I said how much is this going to break me? You were…read moreshort and very dismissive. Because I wanted to look around for a quicker response. People have bad days maybe I caught you at a bad time but you were not accommodating and you could have been more understanding but when you hung up on me and you told me you wouldn't help me after 8 called back to make a certain appointment which I would have waited until Monday for you but then you got an attitude and so no you won't nook me. So I think it was the fact that I needed help faster and it upset you that I wanted to look around for faster and cheaper service. So you can try and play it off as you like but My son was sitting there listening to the whole conversation so twist it how you like on here but the Ruth is already out there. Deal with it maybe control yourself and don't be mad that people may need assistance faster or for a cheaper price because we are all not living equal some people are living on fixed incomes and are just as likely to call for help so compassion and a little understanding goes a long way. You made your decision and I stand by what happened so please don't make up stuff to look good. Thanks Mike B. You take care good luck. Don't let greed control your future and learn to have a patience. Remember we are all just trying to survive.

Highest quality professionalism and service. I did my due diligence in shopping around and this is…read moreclearly the best option in our area for locksmith services.

Wasn't actually able to make the service call for me due to being out of town, but was very helpful…read morein recommending someone that was good in an emergency. Thanks!

I would definitely refer this company for any kind of lock out situation. I called on a Sunday…read moreafternoon and they responded right away and were at my house in 30mins. Couldn't believe how fast they resolved my lock out problem.....thanks again. Rick

Quick, great, and honest work! Called at 8:30 and they were…read moreat my house in a half hour. Would highly recommend to anyone that needs locksmith work done.

Needed our door locks changed quickly. He responded to our request and did the work the same day!…read moreMade us exactly the number of keys we requested, on the spot and charged a fair price. All you could ask for...

Needed a simple key made that Home Depot messed up copying 3 times so I went to the local business…read moreand they did it in one shot! The guy was super friendly and it was very inexpensive! Made my small task quick and painless. They have lots of keys and safes in stock for purchase.

A great place with great service. I know the owners personally and they are wonderful trustworthy…read morepeople. They work hard and always service with a smile. They have helped many people with lock and safe needs and well as volunteer in the community. If you have any lock or safe needs, this is the place to come.

Had Pop-A-Lock (aka Emerald Lock?) re-key our business so that we didn't have 15 keys for 15…read moredifferent things. They gave us a reasonable quote after visiting our site (and even understood my rambling thoughts for what I wanted done) and were able to get it all done in a few hours. They're pretty busy so scheduling took longer than anything! I even did an add on that they gave us for free which was super nice! It's great to not have a janitor's set of keys for one building.

I locked myself out of my house this morning. I was already running late to an appointment so you…read morecan imagine how annoyed I was. Googled locksmith in Eugene and these guys came up. I can't say enough about them! The guy that took my call was awesome and the guy who came out (Nikki, I think) was awesome! I waited 20 minutes max! Overall amazing experience! Highly HIGHLY recommend!!